Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Travel Companies in India</b></p>
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<b>1. Make My Trip</b>
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
<b>2. Yatra:</b>
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
<b>3. OYO:</b>
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
<b>4. GOIBIBO:</b>
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
<b>5. HappyEasyGo:</b>
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
<b>6. Thomas Cook:</b>
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
<b>7. Clear Trip:</b>
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
<b>8. Travel Guru:</b>
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
<b>9. Travel Triangle:</b>
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
<b>10. Travelocity India:</b>
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Travel Complaints</b></p>
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<b>1. Tickets canceled, but money is not refunded:</b>
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
<b>2. No refund for flights canceled due to COVID-19 pandemic:</b>
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
<b>3. Partial refund for the flights canceled due to COVID-19:</b>
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
<b>4. No refund against booked packages:</b>
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
<b>5. Unable to connect with customer care service:</b>
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
<b>6. Fraudulent booking agents:</b>
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
<b>7. Rescheduling of flights due to COVID-19:</b>
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
<b>8. Over billing by travel companies:</b>
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve travel complaints?</b></p>
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<b>1. File support ticket/send an email:</b>
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
<b>2. Call Customer support:</b>
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
<b>3. Report to the airlines/hotel directly:</b>
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
<b>4. Send Legal Notice:</b>
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">file a complaint against travel company</a>. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Formal Complaint Regarding Incorrect Penalty and Inadequate Support (Rapido) Open
I'm an engineer and I do work as part-time rapido rider. A penalty of Rs. *** deducted from my recent wallet redemption of Rs. **** without any valid reason. On June *, ****, my redemption request was placed on a **-hour hold. On June *...
Jun 04, 2026 by Md Mustafa Alam
Refund not provided (Make My Trip) Open
I took a trip on **th May from Hyd to Vijaywada . i cancelled my entire trip the driver charged me fuel charges of **** and is not refunding .. ...
May 31, 2026 by Rituparna
My car is stucked in Garage for more than 9 months after meeting an accident by a zoomcar guest (Zoomcar india limited) Open
"My vehicle HR**G**** has been stalled at"FRIENDS AUTOMOBILE, Sheeta Colony, Ashok Vijhar, Gurugram (Haryana) for over * months due to Zoomcar's failure to authorize repairs/payment. Despite being the outright owner (No EMI), I have suffered a ...
May 25, 2026 by Bharat Jee Pathak
Fraud promises and services (Go global immigration services) Open
I contacted Go Global Immigration Services along with my husband for immigration assistance and guidance regarding overseas work opportunities. We trusted their expertise and submitted a significant amount of money for their services. Before...
May 23, 2026 by Yashi Janice Abraham
Booked ticket in Redbus and reshduled date but due to emergeny canceled but not getting refiund (Redbus) Open
I booked ticket to and fro from redbus from coimbatore to Nagercoil and Nagercoil back to coimbatore with family and reseduled ticket once due to medical emergency had to cancel ticket they dont give refund even * day before...
May 21, 2026 by Joseph Vino Jemil
No refund after airline cancel the flight (Goibibo) Open
My flight was canclelled by the airline spicejet, So I was eligible for full refund but goibibo showed me partial refund. Then I checked with airline and got confirmation that my full refund was initiated by the airline still goibibo has not re...
May 21, 2026 by Anushka Srivastava
Repair Reimbursement Downtime Compensation Denied Despite Written Instruction (Zoomcar India Private Limited) Open
I am a Zoomcar Host (Case #*******, Vehicle WB**D****). On Zoomcar's written instruction (** April ****), I paid ₹**,*** upfront for vehicle repairs caused by guest damage across bookings JPSNK*L*E, JPSNKS*BP, JPSNK*EIM, JPSNK**DU — proven ...
May 18, 2026 by SHAYAN Banerjee
Lastminute cancellation of hotel booking despite full payment and confirmation (Makemytrip) Open
Last-minute cancellation of a hotel booking by MakeMyTrip despite it being fully paid and confirmed. This has now happened for the second time. Our fully paid, non-refundable confirmed booking was cancelled on the day of check-in without any...
May 16, 2026 by Rahul Y
Bus delayed for more than 3 hrs and need refund (Yolo Bus) Open
I have booked a yolo bus from Bangalore to Palamaner on ** may at *.** from multiplex Bangalore, it’s is **am now and till the bus has not came. We have book * tickets for *** rupees, and bus opparater is not picking the call, what should we ...
May 13, 2026 by Roshini Pemmasani
Countrywide Visas Pvt Ltd or Countrywide Immigration Pvt Ltd Delhi misleading representation unfair (Countrywide Immigration Private Limited) Open
I engaged Countrywide Immigration Pvt. Ltd. for Canada PR consultancy after they represented that my profile was eligible under the Federal Skilled Worker Program and issued a positive technical assessment score. Based on their assessment and a...
May 12, 2026 by Vibha Shailesh Das
Rapido Overcharged me (Rapido) Open
Rapido Ride Id - RD***************** Booking Date - **/**/**** Amount paid - ***/- Reg Mobile no.- ********** Date of Journey - **/**/**** Complaint No.- Not Provided Problems Details - I had booked a ride from Rapido. When I booked the ride, h...
May 11, 2026 by Aditya Choudhary
Deficient service Visa not processed on time by travel company (Kesari Tours Private Limited) Open
We booked a group tour package with Kesari Tour Pvt Ltd to Uzbekistan and Kazakistan for a family of * people, by paying an advance of Rs.*,**,*** on ** Jan ****. The tour dates were *-** May **** and remaining payment of Rs ***,*** was paid on...
May 07, 2026 by venkateswaran Krishnamoorthy
Amount Refund (Yolo Bus travel) Open
Complaint Description: I am writing to file a formal complaint against Yolo Bus for deficiency in service, unfair trade practices, and mental harassment. I had booked a bus ticket through the Yolo Bus app. Due to the extremely poor an...
May 05, 2026 by Vishnu sai Rangu
Booked ticket from Akola to Vadodara in near about Rs **** as AC sleeper coach, Bus broke down in Jalgaon not arranged any alternative bus, then halted one another bus on the way, that bus driver again demanded **** rupees, paid to him no optio...
May 05, 2026 by Komal Khandare
No customer support and substandard property on their website (Makemytrip) Open
I booked a villa for * nights for my wife and me in goa from makemytrip which showed it had pool and other amenities and the villa ina very good condition which was clearly misrepresented and completely opposite when i enetred the villa. One o...
May 04, 2026 by ABHIMANYU AGARWAL
Refund not received for a flight ticket cancelled on Makemytrip (Makemytrip india Pvt Ltd) Open
I had booked a flight ticket from Bangalore to Tokyo Narita airport for **th April **** and return for **th April ****. The ticket was booked as a cancellable ticket by paying a premium amount of approximately * lakh on top of the *.* Lakh tick...
May 03, 2026 by Sachin Shankar Hosamani
Complaint Against Zoomcar for Delay in Compensation Settlement (Zoomcar India Private Limited) Open
I am filing a complaint against Zoomcar India Pvt. Ltd. for failure to provide agreed compensation for my vehicle. My car, purchased and registered on **/**/****, was listed on Zoomcar. It was booked by a Zoomcar customer and met with an acc...
May 03, 2026 by AYUSHI JAIN
Unjustified classification of my booking as No Show (KLM Airlines) Open
FORMAL CONSUMER COMPLAINT DRAFT Against MakeMyTrip And KLM Royal Dutch Airlines. Complainant: Dr. Safeer Khan Email: anatsafeerkhan@gmail.com Phone: +**-********** (WhatsApp call and messages) +***-******* (Normal & WhatsApp call and m...
May 03, 2026 by Safeer Khan
Bus did not arrive at boarding point refund wrongly denied (Goibibo) Open
I booked a bus ticket through Goibibo (Booking ID: GOBUSAND**********) from Kolkata (Santragachi) to Bangalore on ** May at **:** AM. I reached the boarding point on time, but the bus never arrived. I waited for more than *.* hours without a...
May 02, 2026 by Sourav Samanta
Issuance of Invalid Incorrect MakeMyTrip Gift Card Voucher TXN ID (Magicpin app) Open
I am writing to formally lodge a complaint against magicpin regarding a MakeMyTrip gift card purchased on ** april **** for the amount of ₹*,***. Txn id-: ********* The gift card details provided by magicpin are invalid. Upon attempting ...
Apr 29, 2026 by Devansh Gupta
Yatra not refunding entire amount (Yatra) Closed
Yatra reference no ************* and *************. Convenience fee not refunded even when Airline has cancelled the flights ...
May 09, 2026 by Usha
Refund dispute Skills Assessment petition not filed PTE charged without consent payment discrepancy (Y AXIS OVERSEAS CAREER CONSULTANTS ) Closed
I paid Rs.*,**,*** to Y-Axis Solutions Pvt Ltd for Australia Skill Stream Visa services. The company: (*) Never filed the Skills Assessment petition despite charging Rs.**,*** for it -- confirmed in writing by their own Process Manager; (*) Cha...
May 07, 2026 by RISHI SONI
Bus cancelled but refund not credited (Redbus app) Closed
I had booked a ticket on RedBus for April **th with Saan Travels, from Guntur, Andhra Pradesh, to Malkangiri, Odisha. The bus got canceled in the meantime. I registered a complaint about it on the RedBus app, but its been almost ** days, and I...
May 01, 2026 by pramod patnaik
I didn t travel due to Bus delayed by Bus partner but refused refund my amount (Abhi bus ) Closed
Dear Sir/Madam, I am writing to raise a serious complaint regarding my recent bus booking. The bus has been delayed by more than * hours, causing significant inconvenience and disruption to my schedule. Despite this excessive delay, the b...
Apr 26, 2026 by Subrat Kumar Nayak
Complaint regarding delay of intercity bus service (Intercity ) Closed
Dear Sir/Madam, I am writing to raise a complaint regarding my recent journey on your intercity bus service. The bus was delayed by more than * hours from the scheduled departure/arrival time. This significant delay caused inconvenience and dis...
Apr 21, 2026 by Ayra Bhardwaj
Not received the parcel date 15 april (Shadowax courier company very worst .....) Closed
I ordered Kitchen Species rack..... Deliver date is ** April.....Shadowax Is not delivering my parcel......I am not received the parcel =...
Apr 20, 2026 by Amala
Complaint Regarding Refund Not Processed to Original Payment Method by MakeMyTrip (Makemytrip india Pvt Ltd) Closed
I am writing to formally raise a complaint regarding the refund handling for my recent holiday booking made through MMT platform. I had made a booking with a total payment of ₹**,***, comprising ₹**,*** via credit card and ₹**,*** via ...
Apr 16, 2026 by Srihari Krishnakurup
Refund denied (Goibibo) Closed
**Subject of Grievance:** Denial of Check-in and Subsequent Refusal of Promised Refund for Booking ID GH**************. **Details of Complaint:** *. **Booking and Policy:** I booked a stay at Jugglers Backpack through Goibibo (Booking ID: GH***...
Apr 12, 2026 by Amit Soni
Yatra com flight refund delay after airline confirmation of refund (Yatra) Closed
I am filing this complaint regarding the non-receipt of my refund for a SpiceJet flight (PNR: ZJNINX), which was delayed by more than * hours. As per DGCA guidelines, passengers are entitled to a full refund in case of delays exceeding * hours ...
Apr 09, 2026 by Ramansh Vasania
Ticket not received only ticket details has received bus cohost not supporting or support team not s (NEUGO ELECTRIC AC BUS) Closed
Dear Team, I have on boarded the bus on **-**-**** @ **:** AM bus from kashmiri gate from delhi to chandigarh bus PNR ******** seat *D. Conductor has taken ***rs on his personal QR code and I asked him for ticket but he told me there is no ti...
Apr 05, 2026 by MANISH KUMAR
Booking reference number already has been issued but pnr has not been issued (Yatra Com) Closed
Booking reference number has been issued but pnr has not been issued and payment deducted already my account ...
Apr 03, 2026 by Owais ibn hasan
Deception (Clubriont Hospitality Services) Closed
Clubriont Hospitality Services is a bogus company. They allure the people with tall promises and conduct special promotional events with attractive offers. Once you pay and get into the trap, they offer terrible services and you are in a soup a...
Apr 02, 2026 by V Srikanth
Non issue of air ticket and non refund of deducted amount (Veertrip) Closed
Dear Sir, I had booked flight ticket from Mumbai to Bareilly from VEERTRIP SERVICES PRIVATE LIMITED vide Order No ******** through HDFC credit card No...
Apr 02, 2026 by Shubh Narayan Singh
Yatra refund (Yatra Com) Closed
Hi, I booked ticket from Bangalore to mumbai, my money was deducted and I got an email saying payment processed and seats confirmation is pending and then I got a call saying there has been fare rise and ill have to pay the difference if I want...
Mar 25, 2026 by Jasmine
Urgent vehicle not returned after booking end no support from zoomcar (ZoomCar) Closed
am a host on Zoomcar and my vehicle (UP**AL****) was booked under Booking ID JPSNK*ENX. The booking has already ended, but the vehicle has still not been returned by the guest. Earlier, the guest was continuously extending the booking for multi...
Mar 24, 2026 by SHISHIR YADAV
They didnt provide my refund even after asking me for my aadhaar card and said to wait 24 hours its (Rapido) Closed
my fare was increased during the ride and when I complained about it, firstly they didn't respond properly after a long conversation they sent it to rapido wallet which is completely useless for me. when I tried to contact them again they asked...
Mar 20, 2026 by Mridul Soni
Amount deducted ticket not recieved (Easemytrip) Closed
I was booking a ticket from Bhopal to delhi for a friend and made a payment of Rs. **** at easemytrip on **th March ****. But no ticket was booked and amount is deducted from my account of Rs. **** from upi. ...
Mar 16, 2026 by Garima Tiwari
Payment Debited but Ticket Not Received Ahmedabad to Pune Booking (Yatra Com) Closed
I attempted to book a ticket from Ahmedabad to Pune through the Yatra website. During the booking process, a payment of ₹*,*** was successfully debited from my bank account via Google Pay (HDFC Bank). However, the booking session expired and ...
Mar 11, 2026 by Rajvi vakil
Amount deducted but did not receive flight tickets (Easemytrip) Closed
On **th March, **:** PM, I booked a flight ticket from Kolkata to New Delhi. The payment was made and money was deducted, but I did not receive a confirmation email or tickets. The details of the flight are as follows: IndiGo *E-**** (CCU...
Mar 11, 2026 by Suparno Saha
Cancelled bus fare refund (Yatra.com) Closed
I cancelled my * bus booking which I made through YATRA.COM . I asked for refund. I got a mail from yatra.com that says they already initiated the refund. The booking was on **th ,**th ,and **th February. But still I didn't get the refund in my...
Mar 10, 2026 by Prasoon sadanandan
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip