Travel Complaints
There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="travel complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Travel Companies in India</b></p>
<p class="artpara" style="margin-top:-125px !important;">
<b>1. Make My Trip</b>
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
<b>2. Yatra:</b>
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
<b>3. OYO:</b>
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
<b>4. GOIBIBO:</b>
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
<b>5. HappyEasyGo:</b>
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
<b>6. Thomas Cook:</b>
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
<b>7. Clear Trip:</b>
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
<b>8. Travel Guru:</b>
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
<b>9. Travel Triangle:</b>
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
<b>10. Travelocity India:</b>
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Travel Complaints</b></p>
<p class="artpara" style="margin-top:-125px !important;">
<b>1. Tickets canceled, but money is not refunded:</b>
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
<b>2. No refund for flights canceled due to COVID-19 pandemic:</b>
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
<b>3. Partial refund for the flights canceled due to COVID-19:</b>
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
<b>4. No refund against booked packages:</b>
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
<b>5. Unable to connect with customer care service:</b>
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
<b>6. Fraudulent booking agents:</b>
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
<b>7. Rescheduling of flights due to COVID-19:</b>
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
<b>8. Over billing by travel companies:</b>
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve travel complaints?</b></p>
<p class="artpara" style="margin-top:-125px !important;">
<b>1. File support ticket/send an email:</b>
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com
<b>2. Call Customer support:</b>
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
<b>3. Report to the airlines/hotel directly:</b>
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
<b>4. Send Legal Notice:</b>
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use Voxya to <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">file a complaint against travel company</a>. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
Complaints
Misrepresentation lack of disclosure and timely cancellation request (The Park Holidays International ) Open
We attended presentation through an invitation call from representative, Ms. Chandni, of The Park International Holidays. I was accompanied by my wife, Mrs. Laxmi Negi, and our *-year-old son. During the presentation, Ms. Chandni explicitly in...
Apr 07, 2026 by Avinash Ranadive
Complaint Regarding Missed Bus Pickup Pune to Goa Journey on 13 February (Redbus) Open
Dear Customer Support Team, I am writing to formally raise a complaint regarding my bus journey scheduled from Pune to Goa on **th February. Despite reaching the designated pickup point on time, the bus did not pick us up. We also did not rece...
Apr 04, 2026 by Tejas Udepurkar
Refund for Flight Cancellation (Goibibo) Open
I am writing to formally raise a serious concern regarding the cancellation and refund of my flight booking (Booking ID: GOFLISTAJDKP*******, PNR: **N*XZ). I initiated the cancellation on ** March due to the Middle East conflict. It has now ...
Apr 04, 2026 by Jitendra Soma Mahajan
Need refund from fraudster (Caribbean Holidays International Pvt Ltd) Open
Accused Persons/Company: *. Mr. Aryan Sharma *. Mr. Sahil (Sales Team, Caribbean Holidays Ltd.) *. Mr. Deepak (Sales Team, Caribbean Holidays Ltd.) *. Caribbean Holidays Ltd. Details of Complaint: I recently purchased a Hyundai Venue car ...
Apr 03, 2026 by Abhinav Anand
Refund of Airline Ticket (Gotogate) Open
Reference: Order No. *** *** *** dated **.**.**** Subject:- Refund of Air Astana Business Class Flight ticket from New Delhi to Astana and return dt. **th March **** PNR No. *. I had, on **/**/****, booked Air Astana Business Class Flight ti...
Apr 02, 2026 by Amita Wahal Chhabra
Refusal to process 100 refund for cancellation within 24hour coolingoff period (The Park Holidays International ) Open
I purchased a membership from The Park Holidays International on March **, ****. I exercised my legal right to cancel the membership via email on March **, ****—within ** hours of payment—well inside the *-day cooling-off period. Despite...
Mar 31, 2026 by Rishav Gupta
Goibibo Not Giving Refund More than 1 Month (Goibibo) Open
I made a flight booking on **th Feb from Delhi to Bangalore but for some reason the booking failed, and I was told that ***% amount would be refunded as the Book. After ** days, they refunded the amount in goibio wallet, which was not the origi...
Mar 31, 2026 by Aayush Thakur
Systemic Denial of Refunds and Lifetime Data (Ola Cab ) Open
Subject: Systemic Denial of Refunds and Lifetime Data Access (NCH Dockets: ******* & *******) I am filing this complaint against Ola Cabs for 'Deficiency in Service' and 'Unfair Trade Practices.' Despite filing multiple National Consumer ...
Mar 23, 2026 by Kiya singh
EDR Repudiate I didn t travel but refund refused (IRCTC) Open
I had booked * tickets for ***** - Bangalore to Chennai *th Mar. PNR : ********** The train was rescheduled. It was expected to leave around ** pm *th March. But it was rescheduled to **pm ** March. Almost got ahead by ** hours. I file...
Mar 17, 2026 by Shubhanshu Soni
Inconvenience while traveling (Red Bus) Open
I have booked the bus from redbus and it cost me ****.**. The bus service is terrifying. The glass of the bus is broken and it is fixed with wooden plate that's why the view is completely blocked and it is very very suffocating can't even breat...
Mar 16, 2026 by Sreejit Sengupta
Cancellation of booking with no refund (Makemytrip india Pvt Ltd) Open
had booked the Paris–Swiss package tour scheduled from April ** to April ** through MakeMyTrip. I had already paid two instalments amounting to ₹**,*** towards this booking. During this period, the conflict in the Middle East escalat...
Mar 16, 2026 by Priya Mukherjee
Refund of the amount (UPSRTC) Open
On ** March ****, I was traveling from Mathura to Noida Sector ** on a UPSRTC Non AC Ordinary bus belonging to Shikohabad Depot (Bus No. UP**HT****). The ticket was issued at **:**:** and the fare was ₹***. At the time of purchasing the ticke...
Mar 13, 2026 by Anshuman Singh Rathore
Refund not credited by tripzygo even after 1 year (Tripzygo Rovara Travels Private Limited ) Open
I had booked a holiday package with Tripzygo for May ****. I asked them to add an additional activity as part of this package. I paid them the additional charges as requested. They couldn't arrange for the activity so they assured me refund for...
Mar 12, 2026 by Shubham Agarwal
Complaint Regarding Visa Misrepresentation and Financial Loss (Tripfactory) Open
Subject: Complaint Regarding Visa Misrepresentation and Financial Loss – TripFactory Tour Booking (October ****) To, The Concerned Authority, I would like to file a complaint against TripFactory Company regarding a serious issue that o...
Mar 11, 2026 by Vijay Mohanlal Bachwani
Goibibo Confirmed Booking Not Honoured Stranded With Family Forced To PayExtra (Goibibo) Open
I booked a hotel through Goibibo (Booking ID: GH**************, PNR: **********) for Luxe Stays Signature Pushkar under the room category “Private Villa with Indoor Private Pool (Dinner & Breakfast Included)” by paying ₹*,***. This tri...
Mar 09, 2026 by Arpit Bindal
Refund not received for a cancelled hotel reservation (Booking.com) Open
Dec *th, ****. I made a booking for a place called "Goan Homestays" from Booking.com. Since booking.com offers pay at the property options, the booking was accepted and the owner of the property, Edwin Ghosh, said that I need to make **% (Rs. *...
Mar 09, 2026 by Priyanshu Anand
Refund not provided by Goibibo against hotel cancellation (Goibibo) Open
I booked a hotel through Goibibo and due to some personal reasons I cancelled it later and according to their policy if we cancel the booking with their stipulated time then full refund is initiated. I did it before time and they informed me th...
Mar 08, 2026 by Pradip Kumar Das
No refund even after no traval (Nuego Bus ) Open
I am writing to formally raise a complaint regarding my recent booking with Nuego bus service. I reached the pickup point on time as per the schedule mentioned in the ticket. However, no one from the Nuego team contacted me during the pickup...
Mar 08, 2026 by VINAY KANT TYAGI
A R holidays scams (Ar Holidays) Open
We have purchased paid membership from AR holidays during one event in Vadodara Gujarat. They promised me that we will get guaranteed booking if we book any hotel before ** days. But while doing booking they said booking is full and we cannot g...
Mar 07, 2026 by RAKESHKUMAR KARIA
Abusive driverr (rapido cab patna) Closed
today I booked a ride a with rapido at *:** pm and after booking the ride I asked the driver to take another route while dropping us but the driver refused and talked in abusive language and refused to listen to us and not only this when the a...
Jan 01, 2026 by goldy kumari
Refund not done (Goibibo) Closed
I have cancelled my ticket with the airline long before ** days, they have cancelled it and processed the refund. It's Goibibo who has been introduced of any mails or calls I'm reaching to them for. I need my refund ASAP. I have the refund rece...
Dec 30, 2025 by Advaita Diyali
Non refund of flight booked (Yatra Com) Closed
Booking ID/Reference Number: [YT********] Airline: Air India Flight Number: [AI - ****, AI - ****] Date of Journey: [**/**/****] Sector: [Bhubaneswar – Mumbai] I was informed at the airport that the flight had been cancelled by the airli...
Dec 20, 2025 by Abhilash Mohapatra
Flight Booking not confirmed money stuck (Yatra) Closed
I have made a flight booking from Yatra.com on **th december night around ** pm, my amount of rs.**** was deducted, the booking was not confirmed, and they are showing that the ticket is non-cancellable and non-changaeable. I was supposed to re...
Dec 20, 2025 by Ashni Anil Kankate
Refund Not Initiated (Yatra bus) Closed
I have booked bus from Ernakulam to Bangalore on **/**/**. Received message that the bus got cancelled due to breakdown but there is no confirmation yet from yatra and refund not initiated after sending several mails and calls...
Dec 17, 2025 by SIJIN GEORGE
Deceptive memberships (Clubriont Hospitality Services) Closed
Clubriont allures you into taking memberships by false assurances. When you undertake the trip with them, they start denying each and every offerings. They make your lives miserable. I paid Rs. * Lac/- and they are not refunding my money back a...
Dec 16, 2025 by V Srikanth
Cancellation of Hotel and Refund for Hotel booked through MMT (Make my trip) Closed
Dear Sir/Madam, I am writing to formally request the cancellation of my confirmed hotel reservation at your property for the following details: Guest Name: Mr. KripaShankar Nayak Booking Reference/ID: NH************** Check-in Date: ** Dece...
Dec 16, 2025 by KRIPASHANKAR NAYAK
Unable to Cancel Flight on Yatra com (Yatra Com) Closed
I booked a flight from Kolkata to Bangalore for *th December on Yatra.com. However, since my onward flight to Kolkata got cancelled by Indigo (we all know why), the return itinerary became redundant. I tried cancelling the flight and realized t...
Dec 10, 2025 by Sounak Chakraborty
Gift card not working Refund not provided as per confirmation email received from coepromoteam yatra (Yatra Hotels) Closed
I received following email for gift card issue occurred on yatra. Hence I followed conditions of email. But after booking sharing below reference number no refund has been processed. Kindly do the needful on this issue. I really not getting any...
Dec 10, 2025 by Nandagopal Sampath
Refund Not Received for Unconfirmed Flight Booking (Yatra.com) Closed
I am writing to COMPLAINT regarding my flight booking with yatra.com having reference number *************. I had booked the flight yesterday on **/**/**, but the airline did not confirm the booking. I therefore requested a refund; however, the...
Dec 06, 2025 by Alok Choudhary
Yatra com cheated (Yatra.com) Closed
Dear sir i had booked ticket for flight from delhi to lucknow on *rd dec ****, i recieved confirmation of payment of rs **** two tickets. But yatra. Com not provided flight tickets and no response for mail i have sent to refund my money and ph...
Dec 05, 2025 by Suman singh
Complaint regarding failed ticket booking amount debited but refund not received (Confirmtkt) Closed
I am writing to report a failed ticket booking where My bank account was debited but ticket booking not completed. On **/oct/****, at **:**:** I attempted to book a ticket on Confirmtkt APP for AC Third Class Ticket for an amount of ****. The ...
Nov 25, 2025 by AZHAR SAJIB KHAN
After making a prepaid booking at oyo hotel at the time of checking in the hotel was refused for pre (Oyo) Closed
Dear OYO, I had booked a prepaid room for myself in hotel o Anshun residency near mk cinemas Rohini through your app. But when we went to check at the property, we were told by the staff that the hotel does not accept prepaid booking. They took...
Nov 06, 2025 by subhash maindoli
I made a transaction of train ticket (Yatra.com) Closed
No record found problem and money debited from my account yatra app not showing my tickets . Please refund my money back to my account ...
Nov 04, 2025 by Rajat Singh
Ticket not confirmed but money deducted (Yatra.com) Closed
Payment made on google pay for international flight ticket..but shows payment failed in website..money was deducted form my account and no confirmation reference number for my booking....
Oct 26, 2025 by Mithun
Bus cancelled at two days prior of journey however ticket was booked before 1 month (Nuego Bus ) Closed
due to cancellation of bus before two days of journey we are struggling to go our home in diwali ho...
Oct 15, 2025 by Ambuj Dubey
No payment by customer (JP Studio ) Closed
A customer by name Prithviraj Dhananjay Jachak stayed at my hotel SiolimSuites in Goa from * Aug ** to * Aug **, but failed to make payment of Rs. ****. After repeated follow up customer has now stopped answering my phone. I have complete detai...
Oct 04, 2025 by Vinayak Burye
Fraud by Confirm Ticket (Confirmtkt) Closed
Initially I had booked two train tickets through confirm ticket application. They had provided travel guarantee option for an extra charge of Rs. ***/- per ticket and promised to give * times of ticket fare as refund, i.e., * time towards origi...
Sep 30, 2025 by Balaji Vishnu Sai Vanapalli
Money debited ticket not booked (Yatra) Closed
Money is debited but flight ticket is not booked...
Aug 18, 2025 by Aaveg Kumar
complaint against redbus and city land travels for fraudulent practices and not refunding the bus t (Red Bus India private limited) Closed
I am filing this complaint against redBus for gross negligence and failure to provide the service as promised. On *th August ****, I had a confirmed booking with redBus (Booking ID: #TU**********) for travel. However, the bus departed before t...
Aug 17, 2025 by Vinit Kanyal
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip