Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Postal or Courier Companies in India</b></p>
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<b>1. Indian Post Office:</b> Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
<b>2. Ecom Express:</b> Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
<b>3. Delhivery:</b> Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
<b>4. FedEx:</b> Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
<b>5. DTDC Courier:</b> Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Postal Complaints or Courier Complaints</b></p>
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With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
<b>1. Items missing</b>
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
<b>2. Package stuck in customs</b>
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
<b>3. Late deliveries</b>
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
<b>4. Non-cooperative customer support</b>
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
<b>5. Wrong products delivered</b>
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
<b>6. No delivery</b>
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
<b>7. Damaged products delivered</b>
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to file a complaint against the post office or the postman?</b>
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Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve courier complaints or postal complaints?</b>
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So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
<b>1. File support ticket/send an email:</b>
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
<b>2. Call Customer support:</b>
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
<b>3. Send Legal Notice:</b>
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
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Most Common Issue Reported for Postal Complaints
Complaints
Wrongful extra charges demanded after loading threat of nondelivery misrepresented insurance (All India Movers Shifting Solutions) Open
I hired All India Movers Shifting Solutions for household shifting from Sirsa, Haryana to Rani Bagh, Delhi on ** May ****. The agreed price at booking was ₹**,***, confirmed in call recordings. I paid ₹**,*** in advance. After my goods wort...
May 31, 2026 by Akash Sharma
Gross Delay and Spoilage of perishable goods by DTDC Consignment (Dtdc Bangalore DTDC) Open
Consignment No: D**********. On May **, ****, a package containing * bottles of perishable Nannari Sherbet (worth approx ₹****) was shipped from Kadapa to Rangareddy, Hyderabad (PIN ******). I paid a premium freight charge of ₹****. The...
May 22, 2026 by Arjun Manyam
Speed Post Parcel Misdirected and Undelivered Despite Multiple Escalations (India Post ) Open
I booked a Speed Post article (Tracking No. EF*********IN) from Patna to Hyderabad containing important personal and office-related belongings including electronics and essential items. Despite being booked under Speed Post service, the parc...
May 14, 2026 by Kishan Kumar
Package Stolen (Porter) Open
So we provide PS* on rent, so we had sent a parcel to our customer which was supposed to be at Navi Mumbai, but the driver delivered it to CST and sold our parcel to a shop The PS* costs Rs. **,***, i have made many complaints since the past f...
May 07, 2026 by Ninad Amberkar
Package not delivered Fake delivery attempts and cancellation OTP scam Shadowfax fraud (Shadowfax Corrier) Open
I placed a prepaid order on April **, **** (Order CK******, AWB SF**********CNC, Rs ***) with Concept Kart. Shadowfax is the courier partner. Timeline of fraud: April **: Tracking showed "Out for delivery" at *:** AM. At *:** PM, status c...
May 02, 2026 by Harsh Ahlawat
Ekart executive misconduct return cancelled (Flipkart Ekart Logistics) Open
On ** April ****, Ekart delivery executive arrived for my Flipkart return pickup (Order ID: OD******************). When I asked him to verify the product before handover, he shouted and intimidated me. I withheld handover for safety. I have a p...
Apr 30, 2026 by Zafar Iqbal
Refund (Kbcl India Limited ) Open
महोदय मैंने kbcl india limited ** mile stone mathura agra highway mathura मे ***** रुपया **/**/**** ko जमा किया था मेरे साथ धोखा हुआ है मुझे मेर...
Apr 27, 2026 by siya ram
Items damaged during transit (Porter) Open
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Apr 25, 2026 by Pavan Sai
URGENT MisDelivery Investigation Required (Bluedart) Open
I am filing this complaint against Blue Dart Express Ltd. regarding AWB ***********. The shipment is marked as DELIVERED in Wakad, Pune, however I have NOT received it. There was no delivery attempt, no call, and no confirmation at my addres...
Apr 18, 2026 by Chandan Kumar
Theft of expensive item (Pragati cargo packers and movers) Open
Title: Goods Missing, Tampered & Damaged by Packers & Movers – Claim ₹*,**,*** Complaint: I, Anchit Raj, booked packers and movers service from Mumbai to Patna with PRAGATI CARGO PACKERS & MOVERS (Consignment Note No. *** dated * Marc...
Apr 09, 2026 by Anchit raj
Mobile cover not delivered (Sirphire com ship rocket) Open
I have order * mobile cases amountibg *** INR. Got email from ship rocket with tracking id *********** bluedart. After ** days it is showing canceled and status unable to pickup the delivery. I have tried to reach sirphire support and it is unr...
Apr 09, 2026 by Yogendra Sharma
Complaint against Boxigo for Gross Negligence Deficiency in Service and Loss of Property (Brainsys Technologies Pvt Ltd Operating as Boxigo ) Open
*. Summary of Grievance: I am filing this complaint against Boxigo regarding a relocation/storage service where the company has failed to deliver my belongings in their original condition and has lost significant items. Despite repeated follow...
Apr 08, 2026 by Mohammad Boorhan Rashid
Package stolen by uber parcel delivery person (UBER) Open
RESPECTED SIR, I AM A CCTV DEALER IN NEHRU PLACE DELHI WIHT GST **AESPN***K*ZB I HAD RAISED AN INVOICE NO. * AND SENDING GOODS THROUGH UBER. I HAD YESTERTERDAY THAT IS **/**/**** BOOKED AN UBER PARCEL FOR A PACKET ...
Apr 06, 2026 by Vikram singh nagar
Consignment not delivered and misbehaviour by trackon person (Trackon Courier) Open
My Consignment book ** march ** from Trackon Courier delhi to Durg C.G. ** march my Consignment reached trackon Durg Branch . I am continue follow up with Vinod Chaure who is Trackon person for my Consignment but he always committed me that t...
Mar 29, 2026 by Dhiraj Jain
Package cancellation (Wonderchef) Open
I placed a order no.WDCN****** Cooktop from Wonderchef on **/**/** But he is saying that it is out of stock and taken **days for shipping and **days for delivery so I put a mail on **/**/**** and call customer again and again for cancellation ...
Mar 19, 2026 by Hitesh Rana
Package processing 11 days no movement (Safexbikes Com) Open
Order no = ****** Order processing long time order processing ** days ago I am paid online payment Rs **** , but order processing ** days ago no movement processing stuck in the process , Refund the my order , safexbikes customer care support n...
Mar 12, 2026 by Selvendran C
Anjani courier fraud parcal taking (Shree Anjani Courier Services) Open
I visited to anjani courier - baroda near railyway station located, I went for send my parcel to nagpur from vadodara. they have told we have a full order so cant take it. but we have another option, to send the parcel on time. But this service...
Mar 03, 2026 by manoj
Package not delivered by Delhivery (Delhivery) Open
---------- Forwarded message --------- From: <customer_excellence@delhivery.com> Date: Mon, * Mar, ****, **:** Subject: AWB - **************: Ticket for Behaviour complaint about delivery executive To: <ekoshie@gmail.com> Dear Sir/Ma'a...
Mar 02, 2026 by Elizabeth
7 days pickup not done and pickup boy not come pickup location (Valmo) Open
Urgent: Pickup Failure and Service Delay by Valmo (sam collectionn) "I am writing to formally complain about the persistent failure of Valmo to pick up my scheduled orders. I am a registered seller, and my shipments have been pending for th...
Mar 02, 2026 by Arbaaj khan
Courier not Delivered by Trackon (Trackon Couriers Private Limited) Open
They created fake trackon Namkum branch pincode ****** instead of ranchi branch trackon pincode: ******. When it was on transit it reached on the nearby trackon branch pin ******, when it got out for delivery it shows it's out for delivery fro...
Feb 19, 2026 by Willson Gupta
Package not delivered and ill behaviour of delivery guy (Shadowfax Delivery Partner ) Closed
Hi this is Mehak Yadav, I placed an order on the savana app on ** April ****. It has been over ** thirteen days and I still haven't gotten any delivery for the product that I have ordered. They made three attempts to deliver my order and still...
Apr 28, 2026 by Mehak Yadav
Order undelivered no response from Xpressbees Ghar soaps (Xpressbees delivery ) Closed
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Apr 14, 2026 by Shubham
Delay in delivery of Home belongings by Packers and Movers (DRS Agarwal packers and Movers) Closed
Sir, I booked DRS Agarwal Packers & Movers to transport my belongings from Chitrakoot, UP, to Ambikapur, Chhattisgarh. They picked up my goods on March **th. At the time of booking, they initially stated that delivery would take *–* days, tho...
Mar 15, 2026 by Asheesh Kumar Pandey
Delay in package delivery (Shadowfax Corrier) Closed
My order was scheduled to be delivered on **th February ****. It had already reached the Shadowfax office close to my location. However, on **th February, the tracking status showed “delivery attempted at **:** PM.” I never received any cal...
Feb 13, 2026 by Sanjaya G Prakash
Package Not Delivered (Valmo Courier) Closed
I ordered a MSI GTX **** Super from Facebook Marketplace on ** September **** It didn't get delivered yet and seller told me that you have to raise concern with Valmo Courier but after mailed multiple times now Valmo support team stops replying...
Jan 13, 2026 by Muhammad Tauheed Alam
Service deficiency harassment by shade of wax courier partner (Shadowfax courier ) Closed
"** PM SOP Harassment + Fake RTO" - *-sec missed calls fraud - RTO despite availability YOUR PARTNER'S FRAUDULENT ACTIVITIES (PROVEN):** - Marking **FALSE STATUS**: "Could not attempt delivery/pickup due to uncontrollable circumstances" - **N...
Jan 13, 2026 by myself
Package not delivered (Delhivary) Closed
I have booked house holds through Kerala transport in delhivery on ** Nov **** and paid of amount ****.My package delivery date was * Dec **** and reached to shamshabad on * Dec but my package not delivered yet due to pending of payment.I am fa...
Dec 04, 2025 by Ashok Kumar
DTDC parcel not delivered yet marked as delivered (DTDC) Closed
This is the most pathetic service i have ever received for my parcel having tracking id *D*********. Its been more than * weeks now and yet you guys have not provided any update. Please let me know if you cannot resolve this issue then atleast ...
Nov 12, 2025 by Bhargav Vyas
Package not delivered wrongly marked as RTO (Trackon Courier) Closed
I was expecting a toy on **th Oct in Chennai. The delivery person never called and marked it as RTO. Inspite of raising complaints with Trackon and mailing their customer care there is no response. The consignment number is ************....
Oct 30, 2025 by Collu Rohit Rao
Huge shipping charges (Safe express courier) Closed
I have booked glass jar caps from sk overseas firozabad they have sent through safe express very unfortunate thing ****+ including GST delivery charges mentioned on waybill per approximately **kg plastic caps box. I have requested them kindly c...
Oct 13, 2025 by Naresh Reddy
Empty Package Delivered (Tata Cliq luxury) Closed
On **th September ****, I placed an order on Tata Cliq Luxury (Order ID: *********) for an Adidas Dark Grey Motorsport Backpack, sold by My Car Uni Pvt Ltd. When the parcel was delivered, the box contained only an empty piece of cardboard inst...
Sep 25, 2025 by Akash Kola
Complaint againt one of the driver of service provider (Porter courier service ) Closed
I have received a parcel from my friend through porter courier service and I was supposed to pay ₹*** to the driver for the same .But I mistakenly paid ₹**** to the driver . On the spot only I realised that and asked the driver to repay ext...
Sep 22, 2025 by Snehal M
Rapido rider theft my parcel (Rapido delhi) Closed
** September **** ko maine parcel book rapido se. ankit name ka ek rapido rider aaya usko maine parcel de diya usne mere otp li kaha parcel phuch jayega. wo ek bus driver ko dena tha. rapido rider bus driver ke pass pahucha usne meri bina bat k...
Sep 18, 2025 by Naveen Kumar Saini
Delivery service not available for my address location (ST Courier) Closed
I have ordered an item from Daily Farmer website and they dispatched my order through ST Courier. After reaching my nearby ST Courier office, a person from ST Courier office called me and asked me to come to office and collect it. I asked them ...
Sep 04, 2025 by Saravanakumar R
NonDelivery of Order Despite Status Showing Delivered (Delhivery Limited) Closed
To whom it may concern, I am writing to formally raise a complaint regarding my recent order (AWB: **************, Order Value: ₹*,***, Seller: Speed Logistics Services, purchased via fragaholic.in, scheduled delivery date: **th–**th Au...
Aug 19, 2025 by Mohit Yadav
Refund related (Shadowfax) Closed
I ordered one but received totally different from ajio app ajio order page shows couldn't delivered..but the shadow fax delivery boy delivered my order on spot I'll returned that ..please help me to refund my amount ...
Aug 15, 2025 by Alfina fathima
A fraud delivery agent (Valmo Courier) Closed
Pheli baat delivery ek din baad hui expected date ke baad..dusra maine liya nahi phir usne ** call Kiya raat tak bola return par daal dijiye maine bola return kyu maine toh liya hi nahi..but phir bhi usne bola company ki taraf se toh maine daal...
Jul 02, 2025 by Priya
Product not received (Blue Dart Courier) Closed
product ** june ko deliver ho gaya hai,Lekin Humko abhi tak nahin mila hai. Waybill No *********** ...
Jun 18, 2025 by Abhay Mishra
Order Marked as Delivered Without OTP Fraudulent Delivery by Blue Dart (Blue Dart Express Limited) Closed
I placed an order on May *, **** on Cubelelo which was getting delivered via Bluedart (Tracking ID: ***********, Order ID: ************). The package was marked as “delivered” on May **, but I never received it. Shockingly, the status shows...
May 11, 2025 by Naman Panjeta
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Ajay Masih
Complaint filed against: Cleartrip