Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Vodafone idea limited (Airtel vodafone idea) Open
*G*> .G, *M*@ .>( ?*> *-KM$> *?*>& *M*$?*K' (M/>/>*/ (*& .M,G!*(*d *?*/- *K!>+K( !?/> *?.?G! .M*(@ &M*>*> *H' *?>*M **B*@ G *.M,(M' .G *B(>(>*M%d .*K&/, (?*G&( *H ? .H *?.>*A .?*M*> *A$M* *>*B* .?*M*> (?*>*@ M*>. K!*> %...
May 28, 2026 by Himanshu Mishra
Subscription (Airtel Xsafe ) Open
Not able to subscribe or recharge the camera for over than one month, tried many times to be resolved by email and call but they gave no solution. Plz solute the problem...
May 07, 2026 by Ankit meena
Subscription (Airtel Xsafe ) Open
I have done many complaints but no solution was done, I can't subscribe my airtel xsafe app,it is showing error...
Apr 21, 2026 by Ankit meena
Refusing to refund my money (Gtpl Ahmedabad Cable Tele Link Private Limited) Open
I had been using the GTPL Internet Broadband service in Janta Nagar, Chandkheda, Ahmedabad. I had renewed my subscription for the Broadband services on *th January, *****. I was laid off from the company that I was working and was planning to r...
Mar 23, 2026 by Devasandhan Gopalan Nair
Money not transferred from prepaid WiFi to postpaid WiFi (Airtel ) Open
I have transferred my prepaid WiFi connection to postpaid WiFi connection there was ₹***.** Balance remaining but was not transferred to postpaid ...
Mar 10, 2026 by Japneev Singh
Illegal Service Disruption Harassment Attempted Forced Recovery of Installed Routers (ACT Broadband) Open
FORMAL CONSUMER COMPLAINT Against ACT Broadband (Atria Convergence Technologies Pvt. Ltd.) Complainant: Ranjith Suram Account No: ************ Customer Since: *+ Years Email: ranjithdj@gmail.com Opposite Party: Atria Convergence T...
Mar 01, 2026 by RANJITH SURAM
Raudulent Commitments MisSelling Refund Request for Tata Play DTH Fiber Inbox (TATA PLAY and TATA FIBER) Open
Dear Sir/Madam, I am writing to formally escalate a serious case of mis-selling, wrong commitments, and fraudulent practices by your sales and field team and to request an immediate cancellation of my connection and a full refund of the amou...
Feb 22, 2026 by Rajesh Kumar
Professional Negligence Deficiency in Service and Unfair Trade Practices by Reliance Jio Infocomm Lt (Reliance Jio Infocom Limited ) Open
*. Facts of the Dispute: I am a subscriber of JioFiber (Connection ID: **********). Between [Insert Start Date] and [Insert End Date], the Opposite Party (Jio) recorded an abnormal data consumption of *.* TB (*,*** GB) in just * days. This con...
Feb 22, 2026 by Rajat Sharma
Complaint Extremely Slow Internet Speed Despite Active Plan Hello Team Jio I am facing severe intern (Jio) Open
Hello Team Jio, I am facing severe internet speed issues on my Jio prepaid connection (Number: **********). Although the MyJio app shows normal network status and acceptable speed, the actual internet speed experienced is much slower than...
Feb 03, 2026 by ANURAG PAL
Service not provided (Jio air fiber) Open
On ** March ****, I booked Jio AirFiber and paid ₹*,***. Jio engineers visited my premises for installation but were unable to proceed due to lack of *G network coverage in my area. This coverage limitation was already known to the service pr...
Jan 24, 2026 by K sasthiri
No barred due to document issue but airtel store tell us no barred by cyber cell (Bharti Airtel India) Open
Dear Airtel Customer Support Team, I am writing to formally complain about an ongoing issue with my Airtel mobile connection. For the past few days, I have been unable to make outgoing calls or send text messages from my number, despite my acco...
Jan 05, 2026 by Vasu ruhela
Rent not received for purchasing (Vp Broadband) Open
I had purchased storage capacity (TB) from the Opposite Party — VP Broadband Abacus — as part of their data centre investment/rental plan in Oct ****. I had duly paid the required amount along with applicable GST, which was duly deducte...
Oct 20, 2025 by vikram Singh
Return is not Accepting (Jiomart) Open
Good Evening Team, Could you please help me on the below request, number of times spoken to the customer service unable to get help from them. I have planned to install Jio AirFiber to my house on **th September and I have gone through the ...
Oct 15, 2025 by Veera Katam
Manufacturing defect in iqoo neo 10 new phone creaking sound replacement denied (: VIVO) Open
Subject: Urgent Resolution Required for Defective iQOO Neo ** Creaking Sound Issue I purchased an iQOO Neo ** on [exact purchase date, e.g., ** September ****] from [platform/store name, e.g., /Flipkart/store] for ...
Oct 05, 2025 by Raj Kumar
Request for Immediate Action on Unsuccessful Recharge Customer ID (Airtel DTH) Open
I am writing to bring to your attention an issue related to a DTH recharge that was made on my Airtel DTH account (Customer ID: **********) but has not yet been reflected in your system. On *nd October **** at *:** PM, I recharged the amount...
Oct 03, 2025 by MUKESH BARMAN
Shopping transaction failed misclassified as recharge case reopened after followup ( Vodafone Idea Vi ) Open
I had initiated a shopping transaction via Vi (Vodafone Idea) worth ₹***. The amount was successfully debited, but I did not receive any confirmation or service. Vi customer care misclassified my complaint as a recharge issue and closed the c...
Sep 20, 2025 by Pankaj Kumar
Unauthorised porting of SIM (Airtel Vodafone ) Open
* अगस्त, **** की रात में मैं सोया और * अगस्त, **** की सुबह मुझे पता चला कि मेरा मोबाइल फोन (OnePlus **, मॉडल CPH****, IM...
Sep 13, 2025 by Kavindra Kumar
Internet Disconnected since last 15 days with no ETR (ACT Broadband) Open
Respected team, It’s been almost ** days that we have no Internet connectivity and have raised a complaint with ACT Fibernet ticket no SR************** have sent multiple emails which has bounces back. I am working from home and this is c...
Sep 06, 2025 by Preeti Sehgal
JioAirFiber speed is slow since the date of installation (Jioairfiber) Open
The JioAirfiber was installed at my home on ** August ****, The slow internet issues started from day one of installation, after contacting the support team same day, they keep giving me **-** hours timeline till today and keep escalating the i...
Aug 30, 2025 by Yash Gupta
NonRefund of Security Deposit by Excitel Broadband Despite Device Return (Excitel Broadband) Open
I was a user of Excitel broadband under the name Geeta with User ID **********. On **.**.****, I requested termination of my broadband connection and refund of my security deposit. On the same date, the ONT device (router) was collected from...
Aug 28, 2025 by NAMAN
Master recharge (Master Recharge) Closed
I have deposited **** rupees on master master recharge still showing insufficient balance they did not respond...
Jan 31, 2026 by yadu mohan
JioFiber Scam Money Deducted Recharge Unsuccessful (Reliance Jio Fiber) Closed
On December **, ****, I attempted to recharge my JioFiber account through the MyJio app using UPI, but encountered an issue where the transaction was debited twice from my account without the recharge being successfully processed. Concerned abo...
Jan 10, 2026 by Souvik Ghosh
Setup box not working (Fastway) Closed
My name is Ajay goyal and living in Tehsil Ellenabad, distric sirsa, haryana ****** i have two setup box which is not working from last one week, many time mail mark to fastway customer care but still no response so please file my complaint and...
Oct 28, 2025 by Ajay Goyal
Galat nambar richarge (Jio) Closed
galat nambar richarge ***** ***** aur mera right nambar ********** vapas paise chahiye call nahi utha raha...
Oct 07, 2025 by Muhammad Naim
By mistake recharge done in gtpl account (Gtpl broadband new royal akber ) Closed
by mistake recharge done in gtpl old account, gtpl personal are not listening and refusing to refund the amount ...
Sep 02, 2025 by Sanjay Jang Bahadur Singh
Airtel unlimited 5g internet scam (Airtel ) Closed
i complained against airtel many times about unlimited *g internet.and called customer care number many times but there is no response.there unlimited *g internet is a scam ....
Aug 13, 2025 by Akash Saha
Airtel 5g unlimited mislead (Airtel India Pvt Ltd) Closed
/*G* (G *g (*?.?G! > *>&> *G .AG .>(*? $L* *G **G*>( ?/> *H *M*@ .&& *G ,*A$ **G*>( *A ...
Jul 28, 2025 by Dilip Raj
Recharge and sim port related (Airtel ) Closed
*-.*K&/ *.(G **/**/**** K ********** * (.M,* ** *** > *?>*M ?/> %> *M*>( .G *gb !>> *M*$?&?( *g (*?.?G! &?> &G **> %> *G?( *?>*M *(G G ,>& *.*gb .?* **> *H *- K* +M*@ (,* ** ^K( *(G ** ^K( (*@ *$> *H * ?*@ -@ *M*>* ...
Jul 23, 2025 by Ashok Kumar Maurya
No Refund processing by airtel team (Airtel ) Closed
I was registered and paid ****.**rs amount for airtel broadband connection. For urgency i advised to connect my brodband same day, but engeneers was came after a day, as pe engineer's they disagree to connect the connection because they stated ...
May 21, 2025 by Ritul Ritul
Not providing service properly (Act Fiber Net) Closed
my wifi is not working and they are not providing service properly and didn't pick the call +************ and ********** these are the contact no of the person who didn't pick our call, they are not doing their job properly. I have raised a tic...
May 11, 2025 by Meenakshi
Refund of Amount Rs 2828 not recieved (Act Fibernet) Closed
Hi, I requested for a new internet connection online through act portal and got a call back from their sales department who confirmed that the location where I requested the connection is feasible and they will get the installation done once ...
Mar 21, 2025 by Meenakshi Negi
Installation Not Done After Payment (GTPL) Closed
Dear Sir, Last week I moved to Rajkot and applied for a broadband connection through GTPL. The engineer came home and inspected the place and took the payment of Rs.****. After this he said one more engineer will come the next day. Then one en...
Jan 15, 2025 by Avner Barak
Incorrect transaction (Google Pay) Closed
pradeep kumar naam hai jiske account me transaction **.*** ho gya hai.ye adami ko maine mgs kia refund ke liye but isne mjhe block kar dia hai.plz help me ...
Oct 16, 2024 by Sonia
Refund not credited xiomi india (Xiomi India) Closed
I have paid amount on **-**-**** and cancelled order due to delay delevery on **-**-****.M/s.Xiomi not been refund till date. Xiomi is silent on issue. I need refund amount alongwith Bank interest upto refunding date....
Aug 16, 2024 by Vijaya Kumar S
Internet Not working (Bharti Airtel Limited) Closed
Internet services on my broadband connection id ************_wifi is not working since last * days. I have tried every method to file a complaint like call, mail or application, but still no action has been taken....
Aug 16, 2024 by Ravi Shaukiya
Jio Airfiber installation and refund issue Order ID (Jio air fiber) Closed
Dear Consumer Care Team, Order ID: LR******IVDF, Registered number: ********** I booked Jio Air Fiber on August *rd, with installation scheduled for August *th, *-* PM. Despite taking a day off and waiting, no engineer arrived. After contacti...
Aug 12, 2024 by Prakash R Radha
Unable to get my registration refund of 1000 rupees from Jio AirFiber (Jio air fiber) Closed
I ordered a Jio AirFibre connection on August *th and paid the required ₹**** registration fee, which, according to the "Freedom Offer," would be applied to the *-month plan I choose on the installation day. After making the payment, I receiv...
Aug 10, 2024 by Mohit Yadav
I have lost my money (Yum brands ) Closed
I have lost my money by depositing the amount in Yum Brand company. They assured me that they will give me the amount back after completing the task but I have been stucked in middle and my * lakhs **k is there with them. I am not understanding...
Aug 07, 2024 by Aarti Pardeshi.
Online fraud (Yum brands ) Closed
I have been trapped by a company named Yum Brand company. They contact me through telegram and in starting they paid me the commission of my task work done. Later they went on asking for money as I get special dish. I almost deposited * lakhs *...
Aug 07, 2024 by Aarti Pardeshi.
8mk0 2 0 (Reliance Jio Infocomm Limited) Closed
*MK* G *KG*( @ *$ *B(> G >*# .G*G &M*>*> (*>( ,A? ?/> /> (.M,* K H*?* * &?/> >(> * (*>( *G.G K *>** (> *(>...
Aug 06, 2024 by AMAR MANI TRIPATHI
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip