Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Five days without internet connectivity (Act Fibernet) ^Open

I have filed an act ticket opened on *th June for loss of internet connection. The ticket was expected to resolve by ninth June but it didn't, neither there isn't an update on the ticket. The common answer I receive from the call centre is 'we ...

Jun 13, 2019 by Naveen B

Hathway Broadband service (Hathway broadband) ^Open

On *nd June I was conned by one of agents Name Byresh Phone Number - ********** who had promised the installation will be done by *rd June but he stopped answering my calls and texts after I made the payment on *nd June. Hence I requested a re...

Jun 12, 2019 by Amit Pratap Singh

Internet disconnection issue (ACT Broadband) ^Open

I am facing internet issue from last * months which is likely down out of every week * to * days. So when I lodge a complaint about resolution after ** to ** hours they fill to fix the issue and again it will be disconnected. This process is f...

Jun 12, 2019 by Shashi

ISP connection not provided (Time Broadband) ^Open

I had applied for a new broadband connection on **th May. They had promised me to deliver the link within ** hours of payment. Till date, I didn't get their link. Moreover, I wrote multiple emails to them asking for a refund but they are simply...

Jun 12, 2019 by Vinay Chandra

You broadband powered by Vodafone not installing new connection (You Broadband) ^Open

New connection not installed not refunding. I paid for new connection installation at my home on *rd June **** online but thereafter nobody is coming for installation at my place. I called their customer care at ********** and I am told to wait...

Jun 11, 2019 by Mohit Sobti

New internet connection money refund (ACT Broadband) ^Open

I have paid for a new internet connection at C*-*** LIG PH-I Huda Colony Chanda Nagar Hyderabad-** on May *th ****. They promised to provide next day installation of a new connection but they failed due to no feasibility of providing me with a ...

Jun 11, 2019 by VENKATRAM REDDY

Service not provided (Pace internet) ^Open

I have paid the amount of Rs ****/- towards providing internet services to Pace internet Pvt Ltd situated at ***, Parshwa Tower, Nr. Parkway *, Bodakdev, Ahmedabad wide receipt no AHM/**-**/*** on**-**-**** but till date internet services are n...

Jun 11, 2019 by Rasiklal P. Kansara

Service not provided (Tikona Broadband) ^Open

On date **-**-**** my new connection was installed and when the installation person performed I only had * Mbps speed (I had paid for a ** Mbps plan) with high latency. He told me it was due to maintenance and will be resolved within ** hrs. Th...

Jun 07, 2019 by Ruchit Devani

Unable to access Act fiber services (Act Fibernet) ^Open

I have been unable to access the internet from the past * weeks from **-*-**** to till date. I have also registered a complaint to resolve the issue. But till now there was no resolution provided. I have already paid the bill for * months subsc...

Jun 06, 2019 by Srinivasa Rao Palla

Broadband distribution box not shifted for 4 weeks (ACT Broadband) ^Open

ACT broadband requested for shifting of distribution box through customer care support line. No resolution happened. Sent emails to Nodal officer and appellate authority. Every time buying time and no concrete action taken. Already spent quite ...

Jun 02, 2019 by Purushothaman

Broadband connection not installed after paying the charges (Tikona Broadband) ^Open

I have paid Rs.**** on ** May **** to Tikona Broadband for a new connection. But still installation is not done and there is no response from the service provider. I am still waiting for installation and services. ...

Jun 02, 2019 by Anuj Chauhan

Raising undue bills for broadband service after disconnection (Tata Docomo) ^Open

I had written to Tata Docomo to close the account as they were not meeting the service level they promised. The connection was frequently interrupted and the speed was too low. On receiving the mail their office requested to wait for a few days...

Jun 01, 2019 by Neeraj Tiwari

Internet connectivity issue (Excitel) ^Open

Facing **-**% consistent loss packets daily on the number of application that use the internet to connect....

Jun 01, 2019 by Ayush Saran

Advance payment made but line is disconnected (Hathaway Broad band) ^Open

I have made advance payment for my broadband account ********** on the month of Apr '**. So as per this, I am not supposed to make any payment in May'**. However, they still called me for payment reminder and I told if their system is capable e...

May 27, 2019 by Sukomal Sengupta

Service not honoured (Hathway broadband) ^Open

A representative from Hathway confirmed that if I recharge for * months on Feb **th, I get *+* month offer. However, Hathway didn't honour me the offer and disconnected my service on May **th instead of June **th. I made ** calls to customer ca...

May 25, 2019 by Saros.s

Connection not restored after multiple calls (Hathway Broadband Internet) ^Open

My Hathway connection is not working. I was told someone will come and fix the connection. I have been making repeated calls to Hathway to fix the connection. No response. No one answers the call. No one has come to fix it. The area is Basavana...

May 24, 2019 by Varsha A

Hathaway speed and irresponsible customer service (Hathway Broadband Internet) ^Open

I have taken Hathway internet connection on *st May. They promised the speed of ** Mbps but the speed they are giving is *** kbps which is worst than even *g. We registered the complain **-** times but neither they are rectifying it nor refundi...

May 23, 2019 by Saumya tripathi

Connection not completed (Hathaway ) ^Open

I am not provided with the WiFi connection yet. As per Hathway, the dealer has said that the connection will be provided in ** hours but it been almost * days. I haven't received any update from Hathway and still waiting for the connection. Reg...

May 21, 2019 by Venkatesh A

GTPL broadband low speed issues (Gtpl Broadband) ^Open

I got GTPL Broadband connection with the modem for one year. They promised unlimited ** Mbps speed but speed is low not more ranging from * to * Mbps upload and * to * Mbps upload. Whenever I complain they generate service request and close thi...

May 21, 2019 by Tamizbhai sheikh

Act fiber disconnected my service without completing the service tenure (ACT Broadband) ^Open

I have taken internet connection along with modem for * months attached bill details below. Suddenly they disconnected my internet connection without informing me. Complaints raised to customer care are not taken care of....

May 17, 2019 by Sreenivas