Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Service provider not giving the internet connection (Spidigo Net Pvt Ltd.) ^Open

I have been using a broadband service of "SPIDIGO" for the last * years. Recently on **/**/****, I have renewed my internet plan for * year. It is just around ** days, they are not giving me internet connection since last ** days. Also, they ar...

Apr 22, 2019 by Bhargav Jatinbhai Shah

Internet service not provided even after payment (Hathway Broadband Internet) ^Open

I have recharged for a monthly plan for Hathway internet. The service provider never activated my account. And I was also out of town for most of the time. When I raised a service request the technician called and I informed him that I was out ...

Apr 21, 2019 by Ankem Balaji

Internet device not working after renewal of plan (Hathaway ) ^Open

After the relocation of the connection, I renewed my plan online. After this, I called many times to Hathaway bill department and also customer support. But they have the same response that we have registered your complaint and it will be re...

Apr 21, 2019 by Gajendra Kushwah

Fraud offers promised (Hathway Broadband Internet) ^Open

I have received a call from Hathway offer from customer service that they are providing webcam for free ( it was never mentioned free to use ) against payment of * months rental. I have done the payment for the same and received an email for th...

Apr 20, 2019 by Smruti ranjan Parida

Bad customer service (Hathway Broadband Internet) ^Open

My wifi keeps on getting disconnected. I have raised a complaint after raising *-* tickets. One of the executives came and replaced the modem but the problem didn't get resolved. I have raised another ticket and I got a call when I was in the m...

Apr 19, 2019 by Sanjeev

Wifi issue not resolved by the local operator (Railwire) ^Open

Query regarding wireless internet. It is not responding. The post-payment of ** hrs, Lan connection issue gets fixed with the help of customer support. But wireless access still not resolved as confirmed will be fixed by EOD **th April **** aga...

Apr 18, 2019 by Wilson Veigas

Slow internet service provided (Gtpl Broadband) ^Open

I have been using GTPL for last * years as an Internet service provider. Many times I have faced either "Not working Internet" or "Very slow internet speed" issues. I had written to appellateauthority.guj@gtpl.net team multiple times. Also, mos...

Apr 17, 2019 by Jinesh Shah

No reply of complaints (Excitel) ^Open

I am a customer of excitel broadband. I have created a ticket (******) on **th March **** because the internet is lost. They have changed the status to resolved without fixing the issue. When I called to customer care they created one more tic...

Apr 17, 2019 by J Ranjith Kumar

Network out of feasible area (Airtel Broadband ) ^Open

If my area was out of the feasible area why did the Airtel workers asked me to pay for the new broadband connection? They made to wait for * days to say that your area is out of feasibility. Loss of money and time very much dissatisfied with Ai...

Apr 16, 2019 by Sunil

Extra bill charged (Airtel Broadband ) ^Open

...

Apr 15, 2019 by Atul Awasthi

Lack of service (Atria Convergent Technologies ) ^Open

I lost internet service broadband on the early morning of **-*-****. They are never accessible for manual complaint acceptance but only automatic. I had promised by them that he will rectify within * hrs but despite reminders, no one corrected ...

Apr 14, 2019 by Dr sundaram

Internet not working (Hathway Broadband Internet) ^Open

Hathway Account Number: ********** Plan Name & Validity: Excellence ** Mbps pre Qtly From **th March **** making complain about not providing services but they are not giving any solution though they have collected payments for * months toget...

Apr 12, 2019 by Kanak

Broadband connection not received (Airtel Broadband ) ^Open

I've paid my activation fees of **** for * months for my new Airtel broadband connection. But no connection has been provided and no one is responding my calls....

Apr 11, 2019 by Nethajhi K

Cable operator not providing the services (Hathway Cable Network ) ^Open

We have purchased the yearly plan in around August **** for all non HD channels from my area Hathway Cable operator. The plan needs to end around July ****. As soon the TRAI new regulations come into effect I.e. on Feb **** my cable operator su...

Apr 10, 2019 by Kusum Tayal