Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Internet services (Airtel ) ^Open

Reference no - **-************* , my mobile number **********. the complain was raised in june **** and till date its open no resolution yet provided....

Feb 03, 2020 by Sourav manna

Harassment by hathway (Hathway Internet Services ) ^Open

I used the hathway internet earlier. So when I had to relocate I requested for shifting my connection as well. However, it was declined because of technical reasons ( no connectivity in the new location). I terminated my connection, cleared my ...

Jan 30, 2020 by Pawan pal singh

Broadband advance not refunded (Rohan Media Pvt Ltd) ^Open

On **th Dec ****, Rohan Media Pvt Ltd has promised to installed broadband in my house using CAT cable. But, now they are forcing me to install their service using Fiber cable. Also, when I met the owner Sanjeev Reddy today face to face asking f...

Jan 30, 2020 by Kapil Gowd Veligatla

Harassment because of customer care calls (Hathway boradband) ^Open

Opted for a Hathway broadband connection in electronic city, bangalore. However, due to very poor performance (despite repeat complaints), disconnected the same (bill prepaid). Even the device was collected back by the company executive. I kee...

Jan 30, 2020 by Lav srivastava

Harassment by hathway call centre (Hathway boradband) ^Open

Last month , i had paid the amount twice mistakenly . I had left it considering it would be utilised for the following month ( jan & Feb ). I had received an invoice through mail . But on January first i had started receiving calls on payment d...

Jan 29, 2020 by MOHAMMED FAZIL

Disturbance by customer care calls (Hathway boradband) ^Open

My Account Number is : ********** I am using hathway broadband for more than a year. Getting More than * Calls from customer care for bill pay. I have said no to disturb me to Customer care Multiple times still repeating the same. ...

Jan 29, 2020 by Aswin

Internet not working properly (Tikona) ^Open

We requested for internet supply with good speed, though company has taken charges for * months after one month it became useless ...

Jan 29, 2020 by SHANTANU SANYAL

Worst customer service and no response on complaints raised (JIO FIBRE) ^Open

As per the Jio offer, I have been provided with Setop box. However the remote provided has not been functional right from day *. I have called like * times and every time they claim to fix the issue in ** hours. I had even escalated to the Appl...

Jan 29, 2020 by Santhosh Kumar

No internet most of the time (Hathway boradband) ^Open

I have been experiencing NO CONNECTION issues since last * months. I have been raising requests with them but These guys close the ticket without any solutuon? The earlier request I raised today few days back was also closed. ...

Jan 28, 2020 by Tejash Oza

Service not provided and refund not processed (Hathway Broad band) ^Open

I have applied for new broadband connection on **th January and made all the payment by false commitment by HATHWAY sales representative. Later i was told that my request for new connection is cancelled because of non feasibility and refund is ...

Jan 28, 2020 by ANURAG MISHRA

Poor customer service (Net plus Broadband Services) ^Open

Complaining from last ** hours to remove internet fault. But no support from local technical team. They just killing my time. My daughter who is preparing for ** class CBSE EXAMS feeling difficulty in her studies ...

Jan 27, 2020 by Chander Shekher

Slow Internet speed (Jio) ^Open

I am facing slow internet issue from the beginning and i am keep on complaining about it but i did not get any solution. They even doesn't register my complain, I always ask about complain number but they just say we will not register your co...

Jan 26, 2020 by Rohit Chauhan

Jio services (jio fiber net (RELIANCE)) ^Open

I paid **** rs approximately for silver jio fiber internet .I was told I will get a speed of upto ***mbps but I am getting only *-*mbps . I tried contacting customer care to raise the issue they assure me it will get sorted maximum in **hours...

Jan 07, 2020 by Himanshu balani

Harassment calls for plan renewal (Hathaway Broadband) ^Open

His is in reference to the Continuous calls I am getting from Hathway Broadband post my disconnection asking every time why have I disconnected and why am I not renewing. I disconnected the service owning to it frequently going down and switche...

Dec 27, 2019 by AADARSH INDURKHYA

Deposit not refunded (Hathway Cable And Datacom Ltd) ^Open

I had taken the connection on April ****. At that time I had paid a deposit amount of Rs. ***. The customer executive assured me that my deposit would be refunded as soon as I disconnect the connection and return my modem. As I am shifting to...

Dec 23, 2019 by Taniya Roy

Recharge failed but money got deducted (Airtel Bharti ) ^Open

I recharged my airtel number(**********) with Rs *** pack through amazon pay on **th November. In the first instance, the amount got deducted from my bank account but it shows failed in my airtel account. So once again I repeated the same rech...

Dec 23, 2019 by Pulak

No Services Issue (Excitel Broadband Pvt. Ltd) ^Open

My Name is Shyam and I have taken the *-year plan from Excitel Broadband Pvt. Ltd. From the last two weeks I'm facing the issue of connection inactivity and no services. I have called them every day for the status but haven't got any update and...

Dec 21, 2019 by Shyam Sunder (SS Global Services)

Internet not working frequently and complaint not resolved on time (Airlink Communication Private Limited) ^Open

Frequently internet not working due to switch down issue and complaint registered but no proper response received yet, after complaint register no of calls were made to customer care but every time same answer received that your complaint is al...

Dec 20, 2019 by Kiran Gavale

Not refunding security deposit amount (Hathway Broadband Internet Chennai) ^Open

I got new connection for my friend on ** Nov **** by paying router deposit amount of Rs ***. Then i got new connection for my home on ** may ****. The first router was returned to them on july **** and the second router was returned on **/**/**...

Dec 13, 2019 by D Jayaram Surya

Refund of over billing (Airtel Broadband ) ^Open

I have been subscribing to Airtel broadband services since **** and the Plan chosen was for Rs ***/- & has remained at this Plan till date. It is in my wife's name . My billing has been steadily increasing over the years & bill date of **.July....

Dec 12, 2019 by Rajesh Batra