Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Scheduled disconnection orchestrated by Excitel (Excitel Broadband Pvt. Ltd) ^Open

This is just the just outline of my case, tell me should I move forward and file this ????? Every night, on average, after **:**, Excitel's Regional Partner 'Tasa E Solutions' deliberately turns off power to equipment/device which provide in...

Aug 28, 2019 by Kapil

Internet connection service not provided (Netplus Broadband) ^Open

This company is running a common scam in Punjab. They usually advertise a lot about their cheap and fast internet plans while the reality is they don't usually provide any internet service just scam new customers daily. So I'm based in the busi...

Aug 27, 2019 by Shoaib Ali

Broadband service issue (Hathway Broadband Internet) ^Open

I have subscribed for Hathway Broadband service since last month. From day * it has an issue of poor connectivity and disconnection. I have reported it to Hathway Customer Card many times still no resolution was provided. I am expecting a spee...

Aug 27, 2019 by PAVAN KUMAR SURE

Terrible internet connectivity and horrible resolution (You Broadband) ^Open

On **th July I got a YouBroadband connection with a three month, unlimited internet plan. For over * weeks it has been out of service and everytime I place a complain it either doesn't get placed or nothing is ever done about it. This is causin...

Aug 25, 2019 by Avishka Pokhriyal

Internet service not repaired (excell media pvt ltd) ^Open

We are using internet service from excell media for more than * years, since the last * months, there was a lot of interruption form days. their customer support is not responding nor any reply to mail.this time there is no connection for more ...

Aug 24, 2019 by Shivkant dalmia

Harrassed by Hathway falsely filed a case on me in consumer court (Hathway Broadband Internet) ^Open

Allegedly filed a case on me in consumer court and harassed me multiple times to make Rs ****/- online even though my outstanding amount is showing as Rs. */-. I had received multiple calls from consumer court to make the payment immediately el...

Aug 22, 2019 by Sanath Kumar

Unfair charging on internet connection (ACT Broadband) ^Open

On Month of *st April **** we stopped using the internet so nice we have a prepaid connection and explicitly called customer care and informed that we are not using the internet. So on the month of July, we resumed our connection by paying arou...

Aug 21, 2019 by Ravi

Refund for broadband connection (Timbl Broadband) ^Open

This is pathetic that I opted for TIMBL Broadband and salesperson took Rs. ***.** on **/*/**** through paytm and all the CAF and other paperwork were done on the same. When the time came for installation he told me that it will happen on the ne...

Aug 20, 2019 by Bhav Priya Pawar

Tikona not solving broadband disconnection issue (Tikona Digital Networks) ^Open

Since last * month, I am facing broadband disconnection issue with Tikona. Many times I had a complaint to them about my issue but they just give me service reference no. & send one engineer then that fellow does some reset work on router & con...

Aug 20, 2019 by Naved Ansari

Airlink Net connectivity issue (Airlink Communication Pvt. Ltd.) ^Open

Complaint ID - *********** (registered date **.**.**) USER ID - JIGNESH**** The Airlink support team, Engineer Team & Area manager team are not taken any responsibility for this issue. I am suffering the issue for the last ** days and resolu...

Aug 19, 2019 by JIGNESH NARENDRAKUMAR GAJJAR

Timbl broadband connection not installed (Timbl Broadband) ^Open

I am tired of contacting customer care for the installation and sent mails as well but no response received till now. Mail: This completely frustrating for getting a new connection that I never faced. It’s been a week that the request for a...

Aug 18, 2019 by Garima

New broadband connection request (Triple Play Gurgaon) ^Open

I have requested a new broadband connection request for my home to Triple Play. The payment and form filling did * days ago (**th Aug ****). But the connection setup is not done yet. The sales guy of Triple play promising me the connection is s...

Aug 12, 2019 by Sushil Kundu

Internet not working from last 3 days (Act Fibernet) ^Open

My Internet is not working from *th-Aug. I have registered *-* complaints, dropped *-* mails, called customer care as well more than * times. Very pathetic internet provider. They are giving mental stress to their customers. ...

Aug 11, 2019 by Amit Kharka

Pathetic internet broadband service (Airlink Communication Private Limited) ^Open

I am facing issues since I have renewed my internet service which is on date **/**/***. After renew in just * months I have to lodge ** complains. Every time complains itself taking *-* days average to be resolved. I want to be specific abou...

Aug 09, 2019 by Pratik Arvindbhai Vaghasiya

No Internet from the time Broadband has been installed (Time Broadband) ^Open

Faulty installation. No customer service feedback. I had an important conference call with my customer and I could not do that. We are in stress due to this customer service. They disconnected it when I asked to cancel my account and refund my ...

Jul 27, 2019 by Ivan Rodrigues

No services provided for 1 week (Act Fibernet) ^Open

I have applied for shifting of connection from a location next to our building. Initially, they told it should be shifted within ** to ** working days. It did not happen and it is getting prolonged till now. Meanwhile, I have complained several...

Jul 18, 2019 by Bhaskar Munagala

Airtel hotspot refund (Airtel ) ^Open

I had purchased Airtel hotspot from Airtel.in. I had paid them six months advance a rental plan that was for Rs. ****/- with a speed of ** Mbps through Paytm to their executive who came to me with the hotspot. The speed was not even * Mbps. I ...

Jul 18, 2019 by Kapil garg

Help regarding harassment through telephonic calls and sms (Hathaway Broadband) ^Open

I am mentally harassed by Hathway Internet guys from * years they are calling and SMS to me. I raised complaints to Nodal officer. The issue is not resolved. They are calling me and SMS for there plans of the internet in the morning, evening or...

Jul 16, 2019 by Gaurav Kumar

Service not activated (Act Fibernet) ^Open

I paid the amount on *th July for new connection and where the Act Team promised the service will active within ** hours. I am fed-up with the team by calling daily *-* times and escalating in customer service also mailed to Nodal officer about...

Jul 16, 2019 by Bharath simha reddy

Took advance for service and stopped giving internet (You Broadband) ^Open

I was using You Broadband since **** but this time I took a *-year subscription as the executive told me I will get * months extra with this. After a month I realized that they have reduced the speed of my ** MBPS connection to * MBPS. After co...

Jul 13, 2019 by Uma Gupta