Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Delay in processing refund (BSNL Punjab) ^Open

I surrendered my BSNL connection at Jalandhar Punjab in Apr **. Inspite of repeated requests, only assurances received from bsnl. Why should refund take so long. Will BSNL give interest on the period involved?...

Dec 07, 2019 by Anurag Agarwal

Cheating ISP Not Providing GST bill worst services Fake commitments (Gtpl Broadband Pvt Ltd Varanasi) ^Open

Our concern is regarding service and product are not provided as it was committed. It was committed by one of GTPL Varanasi sales person to provide dual band router for our new connection, we already have his whatapp chat for the reference. N...

Dec 05, 2019 by Vipin Pandey

Installation not done yet (ACT Broadband) ^Open

I booked a new ACT broadband connection online for my Bangalore house on **th November **** using my dad's account which is in existing connection in Coimbatore. An amount of rs. **** which is inclusive of the installation fee was paid. I was a...

Dec 04, 2019 by Vinayak

Annoying Calls by Hathway (Hathway Broadband Internet Chennai) ^Open

For an unknown acoount or something i got everyday almost ** to ** call for renewal and it is so annoying and spoiling my schedules. even i have informed them each & every time am not that concerned person but no use .....please help me to come...

Dec 03, 2019 by Aslam

Hathway installation not done (Hathway broadband) ^Open

I raised a request to transfer of my hathway connection to my new office location in Surat, Gujarat (within city). Immediately same day, the sales rep came to collect payment. The cheque payment was cleared in Hathway bank account within * days...

Dec 02, 2019 by Priyanka

Refund for Installation of New Connection (Fusionnet Web Services Private Limited) ^Open

I have paid to Fusionnet an amount of **** for installing new connection at my home. The engineer came out and was not able to install the connection. I requested for a refund but their customer care keeps disconnecting my calls and no one res...

Dec 02, 2019 by Jyotpal Singh Flora

Package Cancellation (Hathway) ^Open

This is regarding the Hathway Cable in NIT-* Faridabad area with your authorized Vedu/Sonu Cable operator. We observed issue with our set-up box on **th Nov. It was showing "insert card issue". We complaint to our cable operator regarding th...

Nov 21, 2019 by Himanshu Arora

Fake plan with false advertisement and lies by customer support (Hathaway Broadband) ^Open

I have installed a new hathway connection in my home which should have come with a playbox but it is been ** days now and i didn't received it.If hathway don't have the playbox then Why did their guys provide me with false advertisement, I woul...

Nov 10, 2019 by Shubham

Worst service and improper response (Excitel Broadband Private Limited) ^Open

I had recently taken the connections where I am facing frequent network issues that are common in them but customer service horrible they speak with a lot of attitude and disconnects the phone....

Nov 03, 2019 by Sabbineni Sairam

Latency issue by Tikona (Tikona) ^Open

Tikona has its said policy for the rented people to pay for * months to start service which I was prompted to pay in the *st month. From day one I have complained about the latency issue and asked to solve it as soon as possible but Tikona only...

Nov 02, 2019 by Aman varshney

Unwanted Continue calls and SMS (Hathway boradband) ^Open

I was having hathway broadband connection a year ago and after plan expired, I have stopped using and not renewed. They are calling me for offers and asking me reasons to stop using it since few months. I asked them to stop calling me for this...

Oct 31, 2019 by Nariya Bhavesh Jamanbhai

No internet service from Act Fibernet (Act Fibernet Hyderabad) ^Open

I am a resident of bachupally. For * days I am not getting internet and not even a single call from the Act Fibernet. Despite sending many emails, they are always sending a standard email reply format. I called many times to their customer care...

Oct 31, 2019 by CH.GIRISH CHANDER RAJU

Worst service provider Railwire (Railwire networks) ^Open

I'm facing issue last one month for connectivity issue for Railwire network. Local operator making fun for not providing any support even esclated to top management of Tamil Nadu railwire GM no use and have wasted my time and sending emails the...

Oct 31, 2019 by Narendra Varma

Jio Giga Fiber Jio Giga fibre not refunding the security amount even after disconnection (jio fiber net (RELIANCE)) ^Open

We have raised the cancellation request on **th September ****. Already JIO team picked up the device in working condition but stil the amount **** INR is not refunded in our account. Mobile number: ********** Connection Id : ************ ...

Oct 29, 2019 by Gaurav Khandelwal

Thousands of calls received from Hathway Broadband (Hathway broadband) ^Open

I used Hathway broadband services a few months back, because of the poor services I choose to discontinue. Now every single day from last * months I receive multiple calls from their executives for offers and renewal. They threaten me that if I...

Oct 26, 2019 by Dushyant Khatri

Airtel broadband connection (Airtel ) ^Open

It was on the **th October I paid in advance for a new Airtel optic fibre Connection. Before the payments all the promises were made of starting the same by **th evening. Kept on waiting, after multiple calls and listening to “Sir installatio...

Oct 22, 2019 by SS Gohania

Network issues in Vodafone (Vodafone) ^Open

I was using Airtel postpaid from last one year but * months before I was facing network issues so I decided to change my network to Vodafone postpaid family plan. Company promised me to give best newtwork but now I can't even take and dial call...

Oct 20, 2019 by Vikas jhansal

Issue not resolved with internet connection from 1 month (Hathway Broadband Internet hyderabad) ^Open

Its been almost * month that we raised request for wifi shift and connection to be made back. Upon ** made up calls from my side they shifted it. However they are not activating the wifi since * days. When we calling up they are not responding ...

Oct 19, 2019 by Suresh Babu Thota

Airtel Plan (Airtel ) ^Open

I had Recharged my Airtel *G Number last week. Now I am facing network problem. I had visited the Nearest airtel customer care centre for the same. They are asking to update the SIM and also said after updating your SIM it will support only *G ...

Oct 15, 2019 by Saurabh

Hathaway broadband services not provided as promised (Hathaway Broadband) ^Open

From day * I have a connection issue, there is no permanent solution given till today. I would request a refund of my amount paid to Hathaway as I am not all satisfied with the provider. You can see the attachment of tickets I have registered...

Oct 10, 2019 by PAVAN KUMAR SURE