Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Refund not issued (Hathway Cable And Datacom Ltd) ^Open

I used Hathway broadband for more than * years. During installation, they collected Rs. **** as a refundable deposit for Modem/Router. I have submitted the router. It's been more than a year and I haven't received anything. I have been to their...

May 15, 2019 by SVK Chaitanya

Recharge not done on time (Hathaway ) ^Open

Recharge money paid on **/**/**** but recharge was done on **/**/****. The reason given for late recharge is that set-box activation failed. A failure on part of Hathway. Now today on **/**/**** it shows that recharge is over. Recharge gets ove...

May 11, 2019 by Sanjay Manuel Fernandes

Denial of Service (Hathaway ) ^Open

Hathway customer account no-**********. This is the pre-paid broadband connection. I had paid twice (this was due to Internet glitch) during the month of April, which is accounted for both April and May **** service. The same has been conveyed ...

May 11, 2019 by Sreenivas

Internet is not coming (Hathaway ) ^Open

We are paying money every month. We are not getting the internet every day. We are getting issues with the internet....

May 08, 2019 by Sudheer dussa

No service provided (Hathway Broadband Internet) ^Open

I have taken a new Hathway and installation is completed on **th May. But its been * days still the connection was not yet activated. I have called customer care multiple times and even spoke to the supervisor. Everyone told that within a few h...

May 08, 2019 by Balaji

Irregular service and failure to resolve grievances (Hathway Broadband Internet) ^Open

I had registered a complaint on May * at **:**. I am using Hathway's mobile app saying that my internet is not working. Account no. **********. ** hours later, the problem has still not been resolved. I have called them repeatedly at least ** t...

May 08, 2019 by Avi Krish Bedi

Everyday facing connectivity issues (Tikona Broadband) ^Open

I am a Tikona broadband network user. My user id- **********. I have registered for account termination on ** February ****. My request id- *-**********. Every day when I try to connect the internet is not connecting and whenever I call in cus...

May 07, 2019 by Divyam Tiwari

Internet shutdown from many days (Pintwire Information Pvt .ltd.) ^Open

Internet is shut down since *-** days. We tried to contact them in initial days they didn't pick calls so we were unable to understand why this problem is happening. We made contact with their employe personally and we came to know that there i...

May 07, 2019 by Mehul dean

Service not as been provided as been assured (Airtel Broadband ) ^Open

I am using Airtel broadband for more than a year but now the plan I am using is assuring me speed up to ** Mbps but I am not getting even full ** Mbps. Company is distributing the pamphlets for the same plan with ** Mbps speed which is not feas...

May 04, 2019 by BIKRAMJIT SINGH

Bill fraud done (Tikona Broadband) ^Open

I have taken a connection with User ID ********** on August ****. Then In June **** I changed my flat and requested for transfer of connection but the representative on visit told to get new connection since my new society has some offers on t...

May 04, 2019 by Aranta Naidu

Did not activate my service (Hathway Broadband Internet,bangalore) ^Open

On **th of April ****, there was a guy "Gangadhar **********" - from Hathway Broadband came to my residence to sell Hathway Broadband. I was interested in the connection so gave him a cheque of Rs **** dated **th April ****. On **th the cabling...

May 04, 2019 by Vinod P Arun

Wrong plan sold by sales executive (Hathway Broadband Internet) ^Open

My Hathway Internet A/c. No. is **********. I had taken a new connection on **-Sep-****. I was looking for *-* months of the plan. One of Hathaway sales executive came to my residence and sold me plan for * months of Rs ****. I took that plan ...

May 02, 2019 by Anupam Kumar Sinha

No service provided after problem in broadband connection (Alliance Broadband) ^Open

* months back I took the connection of alliance broadband. Since the first month it worked well from the second month the connection used to be often down and after reaching local service no solution is provided. Very lately connection used to ...

May 01, 2019 by Rakesh Ch Murmu

Harassing after disconnection of internet service (Hathway Broadband Internet) ^Open

I disconnected my internet service with Hathway on *-April. The broadband connection id is **********. The service request number for the disconnection request is ********W******. Even after multiple follow-ups, Hathway refused to disconnect th...

Apr 30, 2019 by Aditya Gupta

Being contacted by former service provider again and again (Hathway Broadband Internet) ^Open

I disconnected two internet services with Hathaway *-* months back and had returned their modems, as per the company rules. I get contacted every day by the company at least *-* times. I have blocked their number and they keep contacting me fro...

Apr 30, 2019 by Rohan Arora

Harassment calls receiving (Tikona Broadband) ^Open

I have been getting threatening calls day night, even on Sundays through phone calls on different numbers, whats app calls and what not, to pay some ransom bill of yours for Rs. ****. They have been calling to other people related to me, my fri...

Apr 29, 2019 by Diksha Singh

Did double online payment (Hathway Broadband Internet) ^Open

I have made an early payment to Hathway Broadband. I was subscribed for the period **-October -**** to **-January-**** (* months) by paying rupees **** on **-October-****. I did another transaction on **-November-**** for rupees **** due to int...

Apr 26, 2019 by Abhilash

For refund security (BSNL Broadband) ^Open

Maine ek broadband connection liya tha bsnl ka no. tha ***** ****** ** august **** me. Mera connection band karwa diya aur mny complete payment **** Rs kr diya tha. Iska time hota hai * months only refund ka. But koi bhi response nhi hai. Bsnl ...

Apr 26, 2019 by Naresh Kumar

Delay in the service (Timbl Broadband) ^Open

I have raised the shifting request of my wifi connection with Timbl Broadband on ** April ****. But after making several calls they have not shifted my connection and daily they say they will do it by today and even the estimated time given by ...

Apr 24, 2019 by Shitanshu Bhardwaj

Internet connection issue (ACT Broadband) ^Open

I paid *** Rs. for the internet connection for * months on **-**-**** at *:** am. But still, I didn't get the connection. They promised for instant connection and they also told we have available in your area (*-**, Sanjay Gandhinagar, Shapur N...

Apr 23, 2019 by Jeevanarao