Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Service not rendered by airtel niether letting me port out (Airtel ) ^Open

I am using a mob number of airtel, mumbai circle. I was using a post paid number and transferred it to prepaid, and there after i started getting the sms of the calls i miss every day (more than **) and niether i can make any calls. This way i ...

Oct 09, 2019 by Naval Laxminarayan

No Internet till now from previous month (GTPL BROADBAND AHMEDABAD) ^Open

I have oped for their plan on May *rd ****. As far connection ran well but on September month connection was totally lost. I have registered nearly *-* complaints on September month but my connection never started. But on nearly ** September co...

Oct 04, 2019 by Parshwa shah

Wifi internet not working bad technical & customer service (GTPL BROADBAND AHMEDABAD) ^Open

Wifi stops every day. They give a new reason for outage every day. In the last * days, I've filed * complains. They have a policy of ** hours resolution, and for my complains the technical guy did not visit, and changed the complain status to r...

Oct 04, 2019 by Deep Kakkad

To stop promotional msg and calls from hathway. (Hathway Broadband Internet Chennai) ^Open

Hi Sir/Madam, Once I was a consumer of hathway broadband.I have disconnected due to their bad service some * years ago. But since then they have called me a **** times and have sent **** MSG's to renew my connection. I am tired of explaining th...

Oct 01, 2019 by Balakrishnan.A

Unfair billing and extortion calls (Tikona Broadband Company) ^Open

I have been a customer of tikona from ** Jan to **th March ****. My three months plan which was prepaid was about to expire on **th April but I had to end up this service due to poor and hassle connectivity issues on **th March. Even after dism...

Sep 28, 2019 by Era Arya

Refund not provided (Timbl Broadband) ^Open

I have canceled the Timbl Broadband connection on August **, ****. When I purchased the connection they said you will be getting a refund of security amount at the time of cancellation. *th September **** was the last date to give me my refund ...

Sep 28, 2019 by Neeru Thakran

Paid but did not get the connection (Joister Connect) ^Open

I paid the charges for the connection in cash already on **/**/****. the executive promised to provide the connection within * days. received the payment receipt today on **/**/****. After * days they are asking me to accept the refund though i...

Sep 19, 2019 by Suraj Rameshrao Pathade

False commitments did (Hathway Broadband Internet) ^Open

I am residing in Adambakkam, Chennai. I ordered Hathway net connection on **th Aug **** based on the flyer came to my house. Sales Lead Marish - ********** came and took the order and committed that *. playbox will come within * or * days. ...

Sep 07, 2019 by Govind

Service not delivered as promised and scamming (Excitel) ^Open

I am learning to be a stock trader and told the isp that I cannot afford a lot of downtimes to which he assured me I won't. I have been getting scammed by excitel for months. I am from Rohini and I took there *** Mbps plan for the time being th...

Sep 07, 2019 by ABHINAV BIRLA

Internet provider not give us the service after taking the payment (Super Fast Internet) ^Open

We deposited the money dated ** July but till today internet provider "Super fast Internet" not give us the service & not pick up the phone also. Please help us. We upload the deposit slip also....

Sep 05, 2019 by Drupad Sanjay Kastur

No internet access (Excitel Broadband Private Limited) ^Open

I am facing connection issue from ** days and I have registered my complaint many times but it was not resolved by Excitel team. They provide poor service and wants to waste money and time of their clients....

Sep 04, 2019 by Arjun singh

Internet connectivity issue unresolved for 5 days (Act Fibernet) ^Open

Internet connectivity disrupted on **th and I filed a complaint about the same on **th Aug using App. The TAT given is ** hrs. There was no response. I called up customer service on *st Sept to check the status and the rep - Shiva assured that ...

Sep 03, 2019 by Vinod Kumar Gopala

Services are not provided as promised (You Broadband) ^Open

*. It's been a month since I took the connection and there are connectivity issues since the day * and some times there would be more than one on a single day the issues go from *hr minimum to about * hrs a day. *. Their customer service execu...

Sep 01, 2019 by Rajesh kanna Thota

Regarding airlink communication (Airlink Communication Private Limited) ^Open

Internet band kar k rakha hai pichale ek mahine se. Refund k liye bolte hai to bolte refund to nai hoga. Apse requst he ki aap hi kuch karva de. id- nayanb307...

Sep 01, 2019 by Nayan kumar bhogar

Hathway payment declined but money deducted (Hathway Broadband Internet) ^Open

I was charged on my bank account for a declined transaction. It's been more than ** hours now. When I reach out to the Hathway team they talk to me rudely saying they didn't get anything. I have the transaction ID with me....

Sep 01, 2019 by Anand Subramanian

Internet not provided (Act Fibernet) ^Open

I am a customer of act Fibernet from more than * year now and from **th Aug evening **** I am not getting internet. I have called to customer care and raised a complaint and from that day I am calling continuously and while speaking to me they ...

Sep 01, 2019 by Mohammed RafiUddin

Hathway broadband is not ready to give relocation connection (Hathway Broadband Internet) ^Open

Recently I moved to road no ** from road no * in HMT Swarnapuri Colony. I raised relocation request for Hathway broadband. Their technician came four times and said that we need different wire since we had high tension wires near your apartment...

Sep 01, 2019 by Rajeswararao Vennam

Poor internet services (Hathway) ^Open

I am already a very old customer of Hathway broadband provider and since * and half month my internet connection speed goes below ** mbps - and frequent disconnections though it should be **mbps minimum on **Mbps plan I have. Even after ca...

Aug 31, 2019 by SANDEEP KAPOOR

Harassment calls to renew Hathway account (Hathway Broadband Internet) ^Open

I want to discontinue hathway Broadband services but communicated the same with Hathway customer care. But everyday i m getting call from different number insisting me to recharge or continue my Hathway Broadband service. Its a torture to talk...

Aug 30, 2019 by Suriya Prakash

Active FiberNet connection not provided (Act Fibernet) ^Open

Currently reciding in Nallagandla HUDA Layout in Serilingampally Hyderabad. I am raising this grieviance against the ACT Fiber Net as I am not getting the services even after i have paid the amount in full. I have raised a request with AC...

Aug 30, 2019 by Chaitanya Narasimha