Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Broadband security not refunded in 5 months (Nextra Broadband ) ^Open

I have been chasing with Nextra broadband guys since after discontinuing my broadband connection in Feb'** for a refund of **** Rs security deposit. However, despite **-** followups on phone and email they are not at all bothered to resolve my ...

Jul 13, 2019 by Shivam Kumar

Not providing the service after payment (Hathway Broadband Internet) ^Open

I have recharged a plan on **th May **** but no one came to install modem at that time. I have called the customer service centre about this but nothing happened then my plan got expired on **th June ****. Then they came to install the modem on...

Jul 11, 2019 by Shashi Prakash

Shiffting internet connection (ACT Broadband) ^Open

We have raised service request on *st of this month for shifting request. Still, now we did not get the internet. From the last * days they giving false promises. We still face the issue. Please take necessary action on act crop....

Jul 11, 2019 by Chalamarao

Internet service issue (Excitel) ^Open

I have Excitel as my internet service provider and suffering from connectivity issues for the last month. In the last one only get * days on the internet. Every time when I call customer care they say they are working on the problem but it been...

Jul 10, 2019 by Vikas

GTPL internet gets stopped after every 2 to 3 days and multiple times in a day (Gtpl Broadband) ^Open

I have been a GTPL broadband customer for more than * years and still. At the time of new connection for a few months the internet was running quite good but after that every *th-*th day the internet got stopped working. All this continued till...

Jul 09, 2019 by Bhavin Vaghrechker

Slow broadband speed (Hathway broadband) ^Open

I have taken new Hathway broadband connection on */*/**. But from day one, I am not getting good speed. It was a ** Mbps connection, but I am getting *.* Mbps speed. I have called multiple times in the last * days, filed complaint, but no actio...

Jul 06, 2019 by Krishan Kumar

Not getting my refund by company even after ensured me by company (Act Fibernet) ^Open

I was using act fibre net for last * years. Since last week of May ****, I was getting a lot of connectivity issue due to issue in act team's box. Even after complaining so many times, it was not solved. Due to this, I was not able to pay recha...

Jul 05, 2019 by Prakhar tandon

Connection installation of modem and router setup not done despite the full payment (Hathway Broadband Internet) ^Open

I have subscribed for Hathway new connection in Hyderabad location on **th June. I have paid amount ****₹ and registered for the Hathway broadband on **th June. Hathway technician has not completed the modem and router connection till date an...

Jul 05, 2019 by Ankita Asalkar

Fraud broadband connection (Tata Teleservices Limited) ^Open

*. Against my TATA Internet connection, I was told at the time of installation that this is a plan for *+* months for which I paid a lump sum amount of approx **** INR. *. However, upon completion of *+* months, I was sent a bill of *** INR f...

Jul 05, 2019 by Arpit Agarwal

No service from you broadband since 5 days and no response (You Broadband) ^Open

I have opted you broadband ** Mbs speed plan and paid for it as they promised that they will give the connection in one day (All call records and WhatsApp conversation is available with me). Later they didn't answer the phone for * days and eve...

Jul 01, 2019 by Karanam madan mohan

Wrong information provided (Hathway Broadband Internet) ^Open

I had registered with Hathway for * months internet connection with speed ***mbps unlimited data. I paid **** for it. They told me I will be getting the connection by end of the day but they did not turn up. Next day they called me and said I ...

Jun 28, 2019 by Srinivas Makkapati

ACT Broadband left service complaint unattended (ACT Broadband) ^Open

I got a new internet broadband connection from the ACT group on **/**/****. After the bill payment for the initial connection itself, they took a long week. I used to call customer care to hear faulty verbal commitments. They finally provided t...

Jun 27, 2019 by V Nagaraju Reddy

Internet not working (Joister Connect) ^Open

The internet is not working from *st June and I have been repeatedly informing Joister Connect to refund my money / pay compensation / start the internet but they are so incompetent and unprofessional that they cannot do anything and are making...

Jun 26, 2019 by Mr. Ashutosh Bhatt

Raising undue bills for broadband service after disconnection (Tata Docomo) ^Open

I had written to Tata Docomo to close the account as they were not meeting the service level they promised. The connection was frequently interrupted and the speed was too low. On receiving the mail their office requested to wait for a few days...

Jun 26, 2019 by Neeraj Tiwari

Bad internet service that caused me to loose money (Excitel) ^Open

I am a customer of Excitel broadband internet service providers since January **th ****. From the beginning of the service, I faced frequent disconnectivity problems. I thought that might be due to the power cut and when I called the customer s...

Jun 26, 2019 by Sai Shankar GANESH

Internet not working properly more than a month (Hathway Broadband Internet, Bangalore) ^Open

Internet is interrupted and gets cut immediately and appears after an hour or so. Again it goes down. Several tickets were raised to Hathway customer care. But they close the tickets without resolution. There seems to be new optic cabling been ...

Jun 24, 2019 by Hemanth Kumar G

ACT internet fraud (Act Fibernet) ^Open

I have taken Act Internet and from day one I had issues like no internet or no speed (* MBS) or limited connectivity. I have very patiently waited and gave multiple chances to technicians for resolving the issues however they couldn't even afte...

Jun 18, 2019 by Rayani venkata Dinesh Kumar Reddy

Money taken but internet connection not given (Hathway Broadband Internet) ^Open

I have been getting continuous SMS messages from Hathway to avail their internet services. On June *th a lady identifying herself as Keerthi called and told me about an attractive package of Rs. *** per month. I fell for it and asked her how to...

Jun 14, 2019 by Sudhakar Ranipeta

Internet connection is lost so many times no favourable response (Excitel) ^Open

I have taken internet connection from excitel broadband private limited for three months period. I have paid **** for three months. Within a week I am not getting proper service. The connection is lost so many times. I am giving a complaint twi...

Jun 14, 2019 by Vinay sandeep

They are promising with the speed of 50 Mbps but it fluctuates between 4 Mbps to 30 Mbps (Hathaway ) ^Open

They are forcefully attaching their own custom router if we have to change our password we can't and also this is also fibre net. It fluctuates horribly. I told them clearly I want a stable network they told to me it comes with minimum Mbps ** ...

Jun 14, 2019 by P Kotireddy