Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Airtel Black Broken Setup Box Not Replaced For 2 Months (Bharti Airtel) ^Open

I am an Airtel Black subscriber whose service has been dead since March **, ****. A technician came to replace my faulty setup box but mistakenly installed another customer’s inventory piece, leaving my TV permanently bricked on an un-activat...

Jun 04, 2026 by Shravan Kumar

Internet issue not sorted (Tata Play Fiber) ^Open

I'm using tata play fibre intert and it's not working from *th May, till now the service provider not sorted and not giving the reason when it will be sorted...

May 14, 2025 by Phanindra

Frequent internet disconnection lack of services (Act Fibrenet) ^Open

frequent internet disconnection for the past * month everyday, no resolution of complaints and issues in spite of repeated complaints.Complete lack of services ....

Aug 29, 2024 by Skalzang Dawa

Improper service frequent internet disconnection (ACT Broadband) ^Open

Frequent internet disconnection everyday for the past * month, in spite of repeated complaints and emails ,the issue is not resolved , extreme lack of service ...

Aug 29, 2024 by Skalzang Dawa

Money asked for installation (jio airfiber) ^Open

I had booked my jio airfiber connection on **th april (screen shot attached). The lead was assigned to service engineer from Botad area and was informed that installation will take **-** days. I am currently in Gadhada area, so I contacted the ...

Jun 24, 2024 by Janesh Joshi

Airtel Broad band Internet Issue from 5 day and No response from AirtelPUNE (Airtel xstream broadband) ^Open

From-Pune, Maharashtra. Hi Team, I Am Facing Airtel Internet Broadband Issue From **-JUN-**** And Raised Request In Airtel App On **-JUN-****. Till Now No Resolution And I Tried Reaching Customer Care * Times Till Now And They Do Not Have An...

Jun 15, 2024 by RAJIK PASHA SHIEK

Jio AirFiber Refund Nightmare 40 Days of Waiting and Harassment After Canceling Within 2 Days (Jio air fiber) ^Open

On April **th, I placed an order for Jio AirFiber and paid **** rupees. I canceled my booking within two days, but despite my repeated requests over the past ** days, I have not received my refund. This delay and lack of response feel like hara...

Jun 09, 2024 by Vikram Indukuri

Jio Compliant for Improper internet service and mental harassment and misconduct of JIO employees (Jio Fiber Reliance Jio ) ^Open

Subject: Compliant regarding bad service of JIO Fiber connection (Connection No: +**-**********) and misbehave and misconduct of JIO employees lead to Mental harassment. Dear Sir/Madam, Myself Ashish Kumar from Jamshedpur Jharkhand- (Cont...

May 03, 2024 by Ashish Kumar Gupta

Wifi speed issue (Bsnl Bharat Sanchar Nigam Limited) ^Open

we are facing wifi speed issue from many days and we contact BSNL customer service everyday but did not get any resolution ...

Apr 22, 2024 by DSM PVT ITI

Refund not made (Ucn Cable Network) ^Open

An ammount of **** was not refunded as against an offer made by the company of ** % discount on one year subscription available at the time of renewal...I had paid **** INR.for the same to Local area Cable operater Mr Bhushan Ramteke in his acc...

Apr 22, 2024 by ANWAR TYEB

JIO Installation charges not refunded from 56 days (Jio air fiber) ^Open

On Feb **th, Placed A Request For Jio Fiber Which Demanded An Installation Charges Of ****rs Which Will Be Deducted When Jio Internet Plan Will Be Selected Later. After Many Weeks Of Follow Up , Finally They Visited The House And Mentioned Ther...

Apr 21, 2024 by Megha N

JIO Air Fiber installation charges not refunded (Reliance Jio Fiber) ^Open

On Apr *th ****, I Placed A Request For Jio Air Fiber Connection Which Demanded Me To Pay ****rs Which Would Be Eventually Refunded. Due To No Response For The Internet Connection For Days And Bad Customer Experience I Decided To Cancel The Req...

Apr 21, 2024 by Pavan

Refund of excess payment (Airtel ) ^Open

I bought airtel broadband with * month plan at price **** rupees.but I paid **** rupees two times because my first payment shows unsuccessful in airtel at that time.so I payment again for ****.but both payment deducted from my account.I done pa...

Apr 12, 2024 by Monu Kumar Baliyan

Frequent disconnection (Jio Fiber) ^Open

I had subscribed to jio Fiber in February and in two months I have got **** times frequent disconnects but no one is bothered to rectify ...

Mar 17, 2024 by Natwar agarwal

Ion internet service company provide 40 to 100 MBPS internet speed instead of 300 MBPS (Ion Broadband) ^Open

Ion internet service provider company not able to provide the committed speed up to *** MBPS instead of that provide us ** to *** MBPS and also not providing the refund. ...

Mar 12, 2024 by Kishore Sadashi Kolhe

ACT BroadBand having pathetic internet connectivity problems even after thousand s of rupees monthly (Act Fiber Net Bangalore) ^Open

I have taken ACT Storm *M +WIFI_FT connection from ACT FiberNet company, Bangalore. My ACT Account number is : ************. I have raised several tickets in ACT's app and over a call on resolving the intermittent internet connection. They have...

Mar 08, 2024 by Shashidhar soppin

My broadband complaint not resolved (Airtel Fiber) ^Open

My wifi disconnects several times then i raisa a complaint then after * day technician visit my home and he didn’t resolve my problem and next day he came again and again failed then he said company said change router then he changes my route...

Mar 07, 2024 by Mir Raashid

Internet not working (ACT Broadband) ^Open

I called ACT fibernet to know the feasibility inu area. Without visiting my place they said that there is visibility and asked me to choose a plan and do the online transfer **** for * months ACT Strom plan. That's it. The person who interacted...

Mar 04, 2024 by vijayakumar K

Not received security amount (Tikona Broadband) ^Open

Few month before I don't need the wifi connection so before expiry my plan I have written a mail for disconnection but they don't disconnected and asking for Rs.*** for discounting and account closer now I made payment after many calls from the...

Feb 28, 2024 by Pallavi

Services not provided (Timbl Broadband Internet Service Provider) ^Open

I have applied Timbl Broadband services on **.**.** but till date neither services provided nor payment refunded. CAF Number is ******** I'd: *******C*** Regards Parmod Kumar Jain **********...

Feb 20, 2024 by Parmod Kumar Jain

Airtel broadband down from feb 10 2025 (Airtel ) ^Closed

My airtel broadband is down from the **th of feb ****. As per my plan I was getting around ** mbps of speed, but the speed suddenly dropped to ** mbps on **th of feb and based on that i raised a request for internet down on the same day, and i ...

Feb 24, 2025 by Vinay M

I got excitel connection but it is getting disconnected frequently and signals of routers are also w (Excitel Braodband) ^Closed

I got an Excitel broadband connection on June *st. When the technician arrived for the installation, I instructed him to place the wiring in my living room, which is the center of my home. However, he installed it in the hall instead. As a resu...

Jun 13, 2024 by Umang Kumar Lavaniya

New connection for GTPL broadband and TV channels (Gtpl Broadband Private Limited) ^Closed

I had registered for new connection for GTPL broadband for my home at Gandhinagar and as per the GTPL sales agent Ranjitsinh, the new connection will get installed immediately on the same day after I pay the fees. I did teh transaction on Sunda...

Jun 06, 2024 by Janki Dave

JIO FIBER AGENT IS NOT RETURNING MY MONEY (Reliance Jio Fiber) ^Closed

I Applied for JIO FIBER CONNECTION on Jio Application, So Jio Company Assign my Task To his Agent. His name is Sarvesh Kumar Gautam He booked my Connection and says you would get full refund if Connection not installed on your Location. I paid ...

May 12, 2024 by ANURAG PAL

Scam by your employees embezzlement of jio fiber booking amount (Jio Fiber) ^Closed

Involved Mobile Numbers: ********** : RajKumar RajGiri ********** : Prem ********** : Pawan I smelled something was fishy when the guy said to use his personal number for contacting him instead of the official number, Prem masqueraded hi...

May 03, 2024 by Gururaj Jayprakash Awate

Service not initiated after payment (Jio) ^Closed

Paid **** on app as installation charge saying it will be adjusted when paying for the Jio fiber Airmax plan. Did not hear anything from them for two days. After repeated calling came to do KYC. This guy "Upendra" made me do the full payment o...

Apr 24, 2024 by Shyam Sundar D

JIO Installation charges not refunded from 56 days (Jio air fiber) ^Closed

On Feb **th, placed a request for jio fiber which demanded an installation charges of ****rs which will be deducted when jio internet plan will be selected later. After many weeks of follow up , finally they visited the house and mentioned ther...

Apr 14, 2024 by Megha N

Refund for broadband connection (Bharti Airtel Limited) ^Closed

I am writing to complain about the unreasonable delay in setting up a broadband connection at my address(***, Sai Sunny Heights, Tatanagar, Bengaluru, Karnataka ******) and the subsequent non-processing of my refund request. I opted for a new ...

Feb 19, 2024 by Ameeth Alva

No Internet (Jio Fiber) ^Closed

My Jio Fiber connection +**-********** was done by cutting someone else cable. I wasn't aware of that. The complete story: Day after installation of Jio Fiber, my internet was not working. Upon complaining I got to know that I was giv...

Feb 14, 2024 by Zaki Ahmad

Slow Interent Speed (Act Fibernet) ^Closed

Respected Sir/Madam, My ACT fibernet speed is ** to ***Mbps. I was promised a *** Mbps plan and paid the amount too. I raised the complaint on *th December **** . Instead of solving the issue, the service team closed the complaint by the da...

Dec 20, 2023 by Karthikeyan Murugesan

Act cheated me (Act Fibernet) ^Closed

Hi team, Initially I had ACT Broadband connection with common Switch installed in my premises. Due to which I had terminated the connection and requested a new connection with dedicated service. The sales person promised me that will provide a...

Sep 05, 2023 by Naresh Ponnusamy

Bsnl Network connectivity issues (BHARAT SANCHAT NIGAM LIMITED) ^Closed

I didn't getting any internet in my position of Mvr College, some times calls and even bsnl network signal here at this address by you're Bull shit Bad Bsnl Network. If you're not interested to listen my words then come here i will prove to you...

Aug 17, 2023 by Dileep

Internet service provider didnt provide legal documents invoice of service (rijwan cable network yavatmal maharashtra) ^Closed

internet service provider didn't give me invoice of setup like wifi router hoon fibre connection they charge me money for setup but when I ask them invoice for warranty claim of setup they refused and also they didn't create account on their we...

Dec 25, 2022 by Shashank vinayak Takey

Cheated fibre plan (Netplus Broadband) ^Closed

I'm Ab Rashid lone from baramulla, I'm using netplus fibre service, the worst fiber service in this world, I did fiber recharge ****rs for * months. Speed was **Mbps, after used few days i got notification about **% data consumed, i just ign...

Oct 11, 2022 by Ab Rashid Lone

Jio fiber relocation order postponing (Jio Fiber) ^Closed

I raised an order request for jio fiber relocation on **th April, since then my scheduled appointment got postponed * times without any notification. Every time the mentioned appointment date is expired I call to customer support and they give ...

May 09, 2022 by Rahul Ghosh

Service not delivered as described at the time of purchase (Excitel Braodband) ^Closed

complainant purchased *** mbps plan for * year at Rs. **** +**** security deposit from excitel broadband. now speed is not upto the standard and they are not looking into my complaints even after ** days also the representative on call denied ...

Jan 21, 2022 by arun kumar

Airtel Wifi issue Not solving my complaint (Airtel ) ^Closed

My airtel fixed line number is: *********** I raised a complaint *********. I did not get any Engineer call and no Engineer visited. Customer care (***) told me to wait only. No current status. I raised *-* complaints in a month for the sa...

Jan 04, 2022 by Paras Kapoor

GTPL Broadband Services (Gtpl Broadband) ^Closed

Last so many months every alternated my GTPL Broadband not working, last so many months i am literally upset, every morning i have to call or complaint to customer care for issue, always their appleade officer replies one line dump answer. i ne...

Nov 11, 2021 by chirag c Shah

Frequent Disconnection in Netplus broadband Internet (Netplus Broadband Private Limited) ^Closed

Hello Support, Case Summary: Frequent Disconnection in Netplus broadband Internet Internet Service Provider - Netplus Broadband My Netplus Broadband Account Number - ********** My Netplus Broadband Customer ID - ********** My Case De...

Sep 28, 2021 by Mangal Singh

For connection shifting (GTPL) ^Closed

શ્રીમાન / શ્રી હું ગ્રાહક છું મેં **-**-**** કમ્પ્લેન્ટ કરી છે કે મારુ કનેક્શન ટ્રાન્ફર કરી આપવા વિન...

Sep 08, 2021 by ANKUR CHANDULAL MANGUKIYA