Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Refund is delaying from hathway broadband hyderabad (Hathway broadband Hyderabad ) ^Open

Dear sir, hathway didnt give new connection after * days of paying online amount **** for * month plan. I have so many times to them customer care and mailed also. bt they are neutral for complaints. Now,when i am rejecting t...

May 08, 2020 by Ravi s

No internet service (Sikka Broadband) ^Open

No internet is available from **.*.**** due to some technical issue. Sikka people are not able to rectify it. This problem is with all the people in my lane. Their are supervisor is not even picking up my phone now....

May 08, 2020 by Vikas Dhiman

No internet (Wsns Pvt Ltd) ^Open

There is no internet connection for more than ** hours. I raised the issue several time through email and android app but there is no response. I raised this issue * times using android app. Out of three first two complaints we're closed immedi...

Apr 27, 2020 by RAHUL KUMAR SINGH

Broadband connection not yet set up (Airtel ) ^Open

Hi, it has been * days since the airtel guy verified my documents for broadband connection and the payment has already been made on the same day but till now my broadband connection has not yet been set up. I tried calling customer care but the...

Apr 26, 2020 by Manjit Debnath

Disrupted Internet Services (Pmpl Broadband) ^Open

I have been complaining to them since the last one month regarding problems in Internet services . Still they have never taken any step to resolve it anyhow. They always try to divert the topics by asking to ping various IPs and then try to dis...

Apr 24, 2020 by Arnab Chatterjee

Hathway has sent a threatening email demanding back the modem after 1 and half year (Hathway boradband) ^Open

Hathway has demanded Rs.**** for the modem for the internet connection which had been cancelled a year and a half back. Since then I have never heard from any of their executives for the return of the modem, suddenly on **/**/**** after an y...

Apr 22, 2020 by DHAVAL DESAI

Hathway Broadband Internet Hathway Harassment with Calls and Messages (HATHWAY BROAD BAND SERVICES HYDERABAD) ^Open

I have disconnected my Hathway broadband in Hyderabad. Even * months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore....

Apr 19, 2020 by Ramkumar BVR

AIRTEL BROADBAND NOT INSTALLED (Airtel Broadband ) ^Open

I requested for Airtel Xstream fibre connection on *th April **** to be installed at my Home in Motiaz royal Citi ZIRAKPUR. The Executive came the same day collected the money and assured the connection to be installed in few days. after ** d...

Apr 18, 2020 by Pranay Upadhyay

Diesel generator is working in residence area as already power is available (Airtel Bharti Company) ^Open

Dear sir your dg and tower is install in residence COLONY which is totally unlawful and due to covid ** GOVT suggested stay at home now tell me how it possible for us to stay at home .* days over but your dg working continually without any brea...

Apr 16, 2020 by Vikas sharma

Recharge not done but amount deducted (Airtel ) ^Open

I have recharged my number through airtel app and it directed me to my UPI I have paid rs *** and the payment was successful but my account is not recharged and I cannot contact customer services also. ...

Apr 16, 2020 by Vishnu N Naik

Network Not Available (Hathway) ^Open

Our Internet Stopped Working From March ** , **** We Filed A Complaint in Hathway Website. We Also Contacted Customer Care Service There Is No Good Response . Their Staffs Keep Ignored Our Calls . Till Date There is no response. Complaint Tic...

Apr 06, 2020 by Mohammed Farhan

Internet is not working (Hi Reach Broadband Pvt. Ltd.) ^Open

My internet is not working from * days and everyday i made several compalints to hi reach customer care also but they didnt give me any satisfactory response and also they didnt solve my problem in * days.. Now i want all my money back and als...

Apr 04, 2020 by Sneha purke

Installation was delayed and the activation is not yet Done (HATHWAY BROAD BAND SERVICES HYDERABAD) ^Open

Please help me, in this lock down situation all working people are advised to do work from home since **th March ****. I have shifted from Temple alwal to old alwal just a lane difference and before lock down i had applied for transfer of my ...

Apr 03, 2020 by Pavan

Airtel took money for Broadband but did not set it up (Airtel Broadband ) ^Open

On **th March, Bhasavraj from Airtel took money to setup Airtel connection and said it will be do e in * days but this is not done yet. After calling him multiple times he is not picking my my call also now. There is no support from customer c...

Apr 02, 2020 by Ankit Pandey

Amount paid but no internet connectivity for past two weeks (Hathway broadband) ^Open

My Hathway Account number is **********. I have made payment of RS.**** on **rd March but till now facing internet connectivity issues. I called so many times for customer but no one is lifting the call. As there is lock down is going on curren...

Apr 01, 2020 by S Mallikarjuna Bhargava

Installation delayed and activation not yet done (Hathway Broad band) ^Open

This is the second time Hathway ISP is disappointing us. Previously happened the Same , we had to contact and make rounds to their office to beg their service, installation was done after ** days and activation is not yet done . the customer ca...

Mar 27, 2020 by Pavan

Installation delay and not yet done (Act Fiber Net) ^Open

My name is Krishna kanth I have taken a net connection from act fiber net on Saturday ** march in Hyderabad they said they will give connection in **hours till now installation not yet done my company gave me a work from home because of these p...

Mar 25, 2020 by Potlapalli Krishna kanth

Airtel Poor Internet service in my Locality (Airtel ) ^Open

Respected concerned authority, This is to bring to your knowledge that in my locality internet connection is very poor. So many times we complain to the customer care and also requesting for Install repeater/booster in my locality but...

Mar 22, 2020 by Salman Imran

Pathetic service and frequent disconnetion of Internet (Hathway) ^Open

I am subscriber of Hathway internet for the past one year and knowing this company history I have renewed it out of no choice. The internet frequently disconnects and I am with no internet for the past * days. The service guys say that there is...

Mar 13, 2020 by Abhijith

Recharge not showing in airtel dth account (Airtel dth tv) ^Open

I have recharge my account number:********** on *th Feb,**** with amount of rs.***. but still channel services were not started. So i wrote a mail to customer care. They replied transaction failed so ask to bank or website from where recharge d...

Mar 12, 2020 by Narottam