Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Connection not Given (Gtpl Broadband Private Limited) ^Open

I have registered for a new broadband connection on *th June **** and also made a full payment of Rs.**** online to GTPL BROADBAND PRIVATE LTD. but till date I did not get the connection and there is no response from the company’s sales perso...

Jul 07, 2020 by Yash H Shah

GTPL Broadband installation not done (GTPL) ^Open

I've paid Rs. ****/- for subscription of GTPL broadband on **th June and I received message from GTPL that they have received my payment. I was told by their advisor that setup will be done in * days. It's been more than ** days but till today ...

Jul 07, 2020 by Manish Tulsiani

Upgrade connection by excitel device (Excitel fiber) ^Open

I have applied for excite connection on ** may and they provide a seperate tenda router and gepon ONU device.And they told that after one month all the plan will be available in the excitel app and they took about **** rs from me.As my plan end...

Jul 07, 2020 by Sahitya Gupta

Internet Payment done but not reflecting (Hathway boradband) ^Open

Internet renewal amount of **** was paid using Google pay on **th June. Amount was deducted but is not reflecting in beneficiary's account. Please check....

Jul 07, 2020 by Siddharth Joshi

Hathway Broadband Fraudulent Case (Hathway) ^Open

This is regarding a new connection that I have opted for Hathway Broadband connection on *th July and made the pre payment of Rs **** to hathway agent Mohd. Shahid (**********). The plan mentioned to me was for ** MBPS speed unlimited data till...

Jul 07, 2020 by Kushal Khurana

ACT Fibernet (Act Fibernet Bangalore ) ^Open

Hi My Name is Mukunda M N my contact number is **********, I’m living in Bangalore BSK * nd stage, I placed order for ACT Fibernet Internet connection on May **th and paid amount of **** for a particular plan, and due to some reason I aske...

Jul 07, 2020 by Mukunda Mysore Narayanarao

No proper speed or promised speed (Hathway braodband Bangalore ) ^Open

I purchased Broadband internet from Hathway service provider. WEF **/**/****. My a/c No is **********. I was promised *** mbps speed for ₹***/- per month and was asked to pay for * months in advance. That is ₹****/- accordingly I paid ₹...

Jul 06, 2020 by Vani M

Installation not done (ACT Broadband) ^Open

The sales representative is not atall picking my call nor replying to my messages. The customer service is also of no use. Ni one picks the call. My installation is not yet completed and they have charged for free installation. ...

Jul 05, 2020 by Muzammil Hyder

BSNL Fibre net connection not working from 1 week (BSNL Broadband) ^Open

I took a connection from BSNL fibre net ,Acc. No:**********. The plan was of *** mbs of speed. In initial days the connection was slow,so tried complaining to the customer care and local contractor.Nothing happened so I tried pg portal as well...

Jul 04, 2020 by Prasann Garhwalia

Booking not closed yet rent generated (Nestaway Technologies Private Limited) ^Open

I have tweeted, called, mailed, messaged the team, employees and even the co-founder. There has been no resolution. All they do is ask to give ** hours more. It's been going on since **th March **** and it has put my mind in a wreck. I left on ...

Jul 03, 2020 by Jheelam Sen

Hathway s Annoying me (Hathway boradband) ^Open

I closed my hathway internet connection a month ago and I sent an emal as per the executive's recommendation informing the same. I had returned their router also. Still I get the annoying * calls per day and a text message. My privacy is not re...

Jul 03, 2020 by Venkateswara Rao Bollu

No response after payment (Hathway Broad band) ^Open

I did the payment for monthly internet pack *** rs and my internet is still not active and they are not responding from there side at all also unable to call any of their customer representative. Very poor response infact nill...

Jul 03, 2020 by Arun

GTPL Internet is not working (GTPL BROADBAND AHMEDABAD) ^Open

I have installed GTPL BROADBAND CONNECTION during the lockdown period for WORK FROM HOME purpose however every now and then the internet stops working for the same, consulted GTPL technical team several times and they share that it will be chec...

Jul 02, 2020 by Mayur Vyas

Discount facilities (GTPL BROADBAND Vadodara) ^Open

Name:- Parvej Zaveri M:-********** User ID :- parvej_**** Address:- Hathikhana, mahavatfadiy, gulsan manzil Lana, Baroda:-****** Dear sir., Ur sale executive name sunil Solanki make me cheat and say that pls purchased the connection I ...

Jul 02, 2020 by Parvej zaveri

Renued the amount but not able to use network (Hathway Hyderabad) ^Open

I called the Hathway customer care the next day of the recharge to broadband but they said we have some technical issue this will be fixed by tomorrow but today upto three days from renewal I'm not able to browse net...

Jul 02, 2020 by D.saijagadeshwar

INTERNET DOWN FROM 3 DAYS (ACT Broadband) ^Open

These ACT people are showing negligence, i am customer for them for almost *-* years now. Internet gone down on **th and no updates yet. When called to customer care, they will only give framed answers and no action taken or nothing done yet t...

Jul 01, 2020 by RAGHUNANDAN H A

Internet issue with Tikona (TIKONA INTERNET SERVICE PROVIDER) ^Open

I got the new connection of ** Mbps UL speed but facing everyday distraction like no internet and slow speed issue. Company responding quite slow in response which took weeks to fix the problems once for all and hence lose money every passing ...

Jul 01, 2020 by Jagadish Jadhav

Unprofessional company pathetic service (hath way broadband) ^Open

It has been two months since i’m with hathway recently opted for there broadband service however since day * I’m facing connectivity issues and speed issues i raised six complaints all got auto closed no one ever called me and confirmed wha...

Jul 01, 2020 by Sumeet Hardasani

Shifting of router (tata sky broadband) ^Open

I have already registered the complaints several times since ** th June **** with ticket no.'s R-****** C-****** R-****** C-****** R-***** ***** I am complaining because I have to shift my router to different flat in same...

Jul 01, 2020 by Vedansh singh

Service not provide properly (GTPL) ^Open

Service not provide properly .when I purchase GTPL that time to yet cable network not perform and service executive told him .you go and complaint .** days ....

Jun 30, 2020 by Akshay natwarlal rathi

Repeated calls for reconnection (Hathaway Broad band) ^Closed

Getting *-* calls everyday for renewing my connection even after telling them it is not needed ...

Nov 13, 2019 by Dibyani Das

Airtel BroadBand issue (Airtel ) ^Closed

I bought airtel *G Hotspot (Postpaid) for my official purpose... For that they charged me around **** and processing fee *** including device and data scheme... But not even a single day i couldn't work it properly... So many times i went to th...

Nov 12, 2019 by JerinJacob.S

Bill Overcharge mismatch (Hathway Broadband Internet, Bangalore) ^Closed

Hathway has been overcharged for an offer which I recharged my account on **-Nov-** with the guidelines from executives. I recharged Rs. *** through Paytm for a special offer. But the bill generated for Rs ***. When I call to customer care to...

Nov 08, 2019 by Mallikarjun

Refund of new connection (Youbroadband powered by Vodafone) ^Closed

Contacted you-broadband for new internet connection they said address was ok for connection & pay the amount so they can proceed to install the new connection so I paid **** amount on *th June. but after few days they said address is not ok ...

Nov 08, 2019 by Ashok

Frequently disconnection and slow speed (Comway In) ^Closed

I am facing frequently disconnection and slow downloading speed problem from the day first. Complaints many times but they are not interested to resolved my problem. I am still facing the same problem and we also got the wrong information form ...

Nov 07, 2019 by Sushil kumar

Harassment by Hathway (Hathaway Broad band) ^Closed

Hathway keep calling and messaging me every day , I disconnected my Hathway prepaid connection one year back . I asked them to delete my number every time when they call. But nothing got changed , still getting call and message every day ...

Nov 06, 2019 by Ravi Prakash

OFFER NOT GIVEN (Hathway Broadband Internet Chennai) ^Closed

I'M PRAKASH DAVE FROM PARRYS, CHENNAI . I HAVE GOT A CALL FROM HATHWAY BROADBAND EXECUTIVE FOR RECHARGE OF YEARLY PLAN WILL PROVIDE A ROUTER FREE , AS PER THEIR ADVICE I HAVE MADE PAYMENT COMPLETE ** MONTHS , AFTER RECEIVING THE PAYMENT THEY...

Nov 06, 2019 by PRAKASH

Refund not received (Hathway Broadband Internet hyderabad) ^Closed

Hello team, I have done a double payment to one of my Hathway broadband account and asked refund of one transaction and they have processed. I have submitted all the required proofs, screenshots and bank statements as they requested. I used Pho...

Nov 04, 2019 by Uma Gopi Nath Lakkimsetty

Discontinue service and refund security amount (Timbl Broadband Internet Service Provider) ^Closed

I am writing this mail as a final request to discontinue my services for wifi, collect the router and refund my security amount. I have placed multiple requests for concede my connection but haven't got any response for the same. Each time I g...

Sep 08, 2019 by Ashu Sinha

Not solving internet issue (Joister) ^Closed

My internet connection is off from * week. I filed a complaint * week ago. Again I filed a complaint * days ago. They said my complaint will be resolved within * days and that was yesterday when * days were completed but no action is taken on m...

Sep 04, 2019 by RAJESH BHUJANGRAO WANKHADE

Stop calling and I want to disconnect my account (Hathaway Broadband) ^Closed

This is my account no **********. I am not going to renewal Hathway broadband because I am shifted from Delhi to another city before one year. From last year, I am getting calls from telecallers. I have told so many members and telecallers even...

Sep 03, 2019 by Alka Pandey

Poor internet service by airtel (Airtel Bharti Company) ^Closed

I need help regarding my isp [airtel]. Internet service is very poor and I'm paying money for it and the customer care is not providing me with any help. Please help me with this. They claim to give good internet but it's pathetic....

Sep 02, 2019 by Prabhakar kumar yadav

Frequently disconnecting internet (Excitel Broadband Private Limited) ^Closed

Worst service in kalkaji, South Delhi. My ticket is open from ** Aug ****, no one is solving the frequent disconnection problem. Ticket no. *******. Partner Gekko Internet who install the connection its owner Vikram Nagpal ********** **********...

Sep 02, 2019 by Prashant Chopra

JioGigafiber Router refund not processed (Jio) ^Closed

I had placed a disconnection request for my Jio Broadband (ServiceID: ************) on *th July ****. Wish to bring to your attention that my router is not yet picked up. After *-* calls to the customer care and being given an SR # every call I...

Sep 02, 2019 by Ankur Gupta

No network connection (Airtel ) ^Closed

There is no airtel connectivity at my home location in Sundaram * Raheja Complex, Malad East, near Times of India Building Kindly resolve the issue I have been using airtel since last * years and I don't intend to go for MNP...

Aug 25, 2019 by HARSHIT

Wifi connection not started (Timbl Broadband) ^Closed

I made a payment of Rs. ****/- for six month of Timbl Wifi connecti on on **-**-****. But, till date my connection did not started. Despite several follow ups they are only giving fake hope that today it will be done or tomorrow it will be done...

Aug 24, 2019 by Mohit Kumar Agrawal

Hathway broadband not working every weekend (Hathway broadband) ^Closed

I am so disappointed with the kind of service I am getting. Every weekend there is a problem and I have to make call run behind the incompetent customer service asking for the cause and beg them to fix it. These are the service I'd Your Re...

Aug 24, 2019 by Salloni Gahatraj

Internet connection not given even after payment of charges for 3 months (Act Fibernet) ^Closed

ACT representative took payment (**** Rs - * months pack) for the application promising that internet connection will be given within * days on *th of July ****. Post that there is no progress for ** days. So I raised a complaint SR***********...

Jul 29, 2019 by Yagnanarayana Dande

Installation not done its been 3 weeks (Timbl Broadband) ^Closed

I have paid Rs. *** on ** June **** for the installation of Timbl wifi services but it's been more than * weeks. Nobody comes to get it installed. I have called so many times in customer care but nobody was capable enough to even speak and no s...

Jun 26, 2019 by Sachin

Internet shift request not honoured (Act Fibernet) ^Closed

I have been requesting a shift request for the past * weeks in an area (Boduppal, Hyderabad) where ACT services are available to my neighbours. Every time I raise a request they tell me that the issue will be resolved in ** hours. But after rep...

Jun 13, 2019 by Sanjay Vallap