Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Bill not received (Siti Broadband) ^Open

I opted for siti broadband connection from my local cable operator and was promised that I would receive a bill for the amount that includes (installation+monthly bill) however it's been ** days and still no bill was sent to me. Now the provide...

Aug 11, 2020 by Milan Singh

Not receiving security deposit refund from Spectra (Spectranet) ^Open

i surrendered my connection in March and till date i have made atleast ** follow-ups, yet no one has resolved my complaint. I am completely clueless what to do next ...

Aug 11, 2020 by Abhishek Srivastava

Not replying to my mails (Netplus Broadband Services Private Limited) ^Open

I have taken the plan of Rs ****. In this i should get * months and no installation fee. Now after taking money they are asking Rs **** more and saying that plan is of only * months....

Aug 10, 2020 by Sumeer Kohal

Wifi disconnection (Tikona) ^Open

Hi, I have raised complaint for terminating my connection but I haven't received any response yet. I already have paid till october ****. Please help its urgent...

Aug 10, 2020 by Divyanshu Soni

Static IP Charges reversal (ACT Broadband) ^Open

I have been given consent to ACT team to disconnect my static IP in month of June ****, in spite of that they have been charging for it every month.I have called them several times, send email to their nodal officer appellate authority, no one ...

Aug 10, 2020 by Chitaranjan Patra

Internet not working (Hathaway Broad band) ^Open

My Hathway plan is of * months which cost me **** rs and my plan renews every ** date. At first I faced the no internet issue on **/*/** and it got fixed on **/*/**. During that time my data plan which was given to me at that month got waste an...

Aug 06, 2020 by Rohit Sharma

Delay in Refund (Hathway broadband chennai) ^Open

I have raised a refund request for broadband connectivity as I was told that my locality was not feasible for the connection. I have paid for the connection on July * for which I got a response of the feasibility * days later.The request was in...

Aug 04, 2020 by Vignesh J

DEFICIENT SERVICE (Tata Broadband) ^Open

Dear concern, Please note that there is no connectivity as I write to you and also kindly note that there has been an issue of slow internet speed which we are facing since installation of the above broadband. You are requested to take th...

Aug 03, 2020 by Priyanka Kedia

Took the amount and not even responding (Act Fibernet) ^Open

I have paid **** rupees to act fibernet for internet connectivity on *th july, at the time of payment, they asked me to pay the amount first and then they will provide the connection with in *-* days. But till now i did not get any connection o...

Aug 02, 2020 by K sai hari priya

Ignored after transaction (Hathway braodband Bangalore ) ^Open

Date : **/**/** I get a call from a salesman from Hathway describing a new offer and asked me to pay on their website. Transaction cost: *** rupees Promised time of service: next day ie. **th July After that that same salesman never respon...

Aug 02, 2020 by Paranjay Kotiyal

Long delay in refunding back the extra money paid (Act Fibernet) ^Open

I planned to get the new broadband connection installed on the *rd of June. Act Fiberenet sales person came to my home and checked the connectivity requirements and asked to pay the sum of ****(* months plan along with GST). Due to internet con...

Aug 01, 2020 by Lakkakula Venkatesh

Delay in Installation (ACT Broadband) ^Open

The issue that I have experienced was: I applied for an ACT Fibernet connection two weeks ago, **-**-****. I paid the * month advance. There was no contact from the team till ** days. The **th day, a technician(Kutub Malik) called me and said...

Aug 01, 2020 by Moksh Arya

Frequent disconnection of internet (Hathway) ^Open

Even after repeated complaints to their officials the frequent disconnection problem is not solved....

Jul 31, 2020 by Vaibhav Aggarwal

My broadband no without my tele confirmation disconnected (Airtel Broadband ) ^Open

My broadband no. *********** without my tele confirmation disconnected. Went to Airtel office they suggested to mail to appellate.central@in.airtel.com for reactivate my no. But no response frm them. customer care service not working. Regret be...

Jul 31, 2020 by ashish reddy

Money not refunded (Hathaway internet) ^Open

After full payment of Internet service there was no installation done for a week and then I raised a request for same but no action taken to resolve this. Hence, i requested for refund and cancel my subscription but still no action taken on ...

Jul 30, 2020 by Arun patel

From past 3 months the bsnl people are unable give new broadband connection (BSNL Broadband) ^Open

I applied to have new broadband connection on * week of April at BSNL office in my area which Dharwad, Karnataka. Till date they have not provided any physical connection to me but the bill has been generated for * months. When we are calling c...

Jul 29, 2020 by Shahmustafa Mujawar

Single band modem lower internet speed (Jio Fiber) ^Open

I took an annual plan from jio fiber internet and during installation they said they only have a single band modem and they will soon replace it with dual band modem..till date I didn't get the replacement and the internet speed is recieve is o...

Jul 29, 2020 by Abhishek Reddy

Need Refund (GTPL BROADBAND PVT LTD hyderabad) ^Open

I have paid *,*** rupees for * months of speed ***mbps. I am getting an average speed of **mbps. I tried to contact the customer care and tried to explain my issue. Every time I call them they say that we will register your issue and will be re...

Jul 29, 2020 by Sethu Madhavan S

Internet slow (hathway broadbrand) ^Open

i have been using the hathway broadband from over * month and in that * month i have complained over ** times regarding my net speeed issue but still there is no proper response from them and they are saying you just need to connect it your lap...

Jul 29, 2020 by manideepreddy

Frequent calls from Hathway for service renewal (Hathway) ^Open

I have a hathway connection at my home in J.P Nagar Bangalore. Due to Covid-**, I'm currently working from My residence in Chennai. So I will not be using my Hathway internet connection in Bangalore for a while and do not wish to renew the s...

Jul 29, 2020 by Karsin Kamakotti

My connection is not working from last month (Nextra Broadband ) ^Closed

Mere paas nextra ka brodband hai adhi bar ye kharab ho rahta hai nextra ki puri team professionaly gundo ki team hai apko local team se lekar nodel officer tak damkaya jata hai maine six months validity ka plan liya hai ab na to wo mera pasia w...

Jun 16, 2020 by Avinash

Connection address change (Hathway Hyderabad) ^Closed

I raised a complaint regarding address change for my connection a week ago but still no response from hath even i raised the ticket in hathway app....

Jun 16, 2020 by Venkatesh chandubatla

Worst service (Timbl) ^Closed

In every * days their services stopped , it's third time within a month . Noone reply email , their support people d not pick calls and later block numbers of customer . They charged excess amount for installation and did not provided any bill...

Jun 15, 2020 by Akhilesh Saxena

Internet service is down more than 10 days (GTPL) ^Closed

My internet connection is down since last Friday *th June and I have created cases but I have got no response till now. The tickets are getting closed unaddressed. I am a software developer and I am doing work from home in this pandemic...

Jun 15, 2020 by Taral Vaghasia

Gtpl Broadband Installation not done (GTPL) ^Closed

I HAVE DONE PAYMENT IN THE MONTH OF MAY **** AFTER ASKING FOR ASSURED SERVICE FROM THE SALES PERSON I.E. * TO ** WORKING DAYS NOW YOU CAN CALCULATED THE DATE AS OF TODAY NO ONE IS TAKING COMPLAINT IN CUSTOMER CARE SERVICE ASKING ME TO CALL SALE...

Jun 15, 2020 by UTKARSH YAGNIK

ISP Microscan not providing services (microscan infocomm tech private limited) ^Closed

Internet Service Provider Microscan Infocommtech Private Limited is not addressing issues . There has been downtime of ** hrs in last * week but they never resolve issue / respond to queries. There is no contact person from their side who can ...

Jun 13, 2020 by Rajat Raj

Hathway Internet is Harassing Me even after paying the Due (Hathaway Broad band) ^Closed

I was a customer with account details as ********** During the Connection they said Modem is Free ,but later disconnection of modem they said it is not free ,so i provided them the address from where they can pick but they didnt picked and sta...

Jun 12, 2020 by Ssai abhillash

Internet not working properly (Tikona braodband company) ^Closed

Internet speed is very slow i am nor able to work from home, I have raised this issue many times, but no response from Tikona side. Even I have requested to discontinue my connection but for that also no response. Very bad broadband service ...

Jun 12, 2020 by Prateek Bhawsar

Not addressing the complaint file (microscan infocomm tech private limited) ^Closed

It is almost ** to ** days that I am regularly complaining my internet problem but THE ISP IS not attending the complaint. Two days before an engineer came and simply stated that there is no fault from their side BUT my router is faulty. Theref...

Jun 12, 2020 by Mohd Mohsin

Cancellation not initiated for ACT Broadband Connection and Money not refunded (ACT Broadband) ^Closed

Hello Team, I have booked for a Broadband Connection with ACT Fibernet for a * months plan (ACT-Storm) which costed me around Rs.****. On the same evening, I found a better package from a different Broadband network and I have asked ACT Sale...

Jun 12, 2020 by Thenmugaselvan

No internet (Act Fibernet Bangalore ) ^Closed

Not able get internet from * days and no response from team till now, unfortuantley i checked with other ,some body ** or ** days they faced same issue. very poor customer service , if we call there helpline executives are disconnecting the ca...

Jun 12, 2020 by Pramod

Not getting technical support from Hathway (Hathaway Broadband) ^Closed

I am unable to login as Hathway broadband is not accepting password of my account. Date (**th june **** around **:** PM)I spoke to customer care immediately because it was hampering my work(I am working from home during this pandemic). I got as...

Jun 12, 2020 by Anand

Installation is still pending (Gtpl Hathway Private Limited) ^Closed

I have done advance payment to GSTP axisbank account and the amount is **** for **mbps *month plan by **-**-****. but still, installation is pending. I have done so many called to the salesperson but he didn't receive my call. I have logged a c...

Jun 09, 2020 by Amit Nandha

ACT Fibernet Payment refund (Act Fibernet Bangalore ) ^Closed

I had applied for ACT fibernet connection on **/*/**** after I enquired with ACT sales executive - Vinod Gowda (phone - **********). I made the payment in ACT app for * months for ****/- After paying, one guy from ACT told me that my area needs...

Jun 03, 2020 by Divya Shree H P

Internet Complaint not resolved no response from ACT (Act Fibernet Bangalore ) ^Closed

Internet is down since **th. I have repeatedly reached out and escalated to Nodal officer and Appellate Authority regarding the same as we are working from home. I understand the weather and the rain, but all I have requested for is a call back...

Jun 03, 2020 by Dhruv R. Kumar

Internet connection not working (Excitel Broadband Private Limited) ^Closed

Hello, My name is Kashif from Ansari Road, Dariyaganj, New Delhi. I have Excitel internet broadband connection at home. The connection is not working since **th May, ****. Numerous complaints have already been lodged with Excitel but witho...

May 22, 2020 by Kashif Ahmed

Took Plan of but only getting (Excitel Broadband Private Limited) ^Closed

Hello Sir, I am Hemant user of Excitel with user id hemant@*** from past * months i had faced problem with this company i recharge long term plan about * months recently i had done recharge of ****/- for *** mbps plan but only ad noted that w...

May 19, 2020 by Hemant

Internet Installation not being done at residence (Nextra Teleservices Private Limited) ^Closed

Today it’s **th May ****, it will be ** days since I submitted the application with the required ID proofs for installation of internet connection at my house. All the charges related to installation/plan were duly paid by me on *th May **** ...

May 17, 2020 by Lyn John

NEW CONNECTION ISSUE (Hi Reach Broadband Pvt. Ltd.) ^Closed

I requested hi reach broadband for a new connection, executive visited my location took amount for year subscription on *th May **** and promised me that connection will be given in * days . after * days I called them they said different reason...

May 16, 2020 by MARRI VENKATESH

Broadband Connection not installed (Sikka Broadband) ^Closed

I applied for a new connection on May *th even they said they will insatll the broadband i n * days but today it's May ** nothing has been .They are not replying to my messages ,Emails or calls ,It's hampering my work,i am going through mental...

May 15, 2020 by Deepak Gupta