Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

No Resolution by Technical Support (Joister Connect) ^Open

My Internet connection has stopped working since ** th April. I have registered * Complaints online. The call centre told me to call local office. They sent someone. But no Resolution. I am fed up. I want a full refund. ...

Aug 22, 2020 by Ashwin Menezes

No Internet connection (Hathway) ^Open

I am unable to browse internet since *th August. My previous service requests were closed without any resolution. Last service request raised by me on **th August is still open, SR ********W****** . I've prepaid the bill for * months of Interne...

Aug 21, 2020 by Sourav Bodak

ACT Fibrenet had damaging my house by installing their Internet Boxes without permission (Act Fibernet Bangalore ) ^Open

My house property is being damaged by ACT Fibrenet. I am following them to remove their Internet Boxes(Multiple Internet Boxes and Cables tied to our house. No response from them for ** days. Attaching the images for your reference. ------...

Aug 20, 2020 by Rajesh Kumar M

Tikona Internet Service Disconnection (Tikona Digital Networks) ^Open

Due to relocation, I wanted to disconnect the Tikona broadband service and for which I was chasing with them since more than a month. After multiple emails and requests, I received an email that the service disconnection is completed but no tec...

Aug 20, 2020 by Sushil Bhole

No net (Airlink Communication Private Limited surat) ^Open

The net stops working everyday. Sometimes no net connectivity and sometimes no speed. Userid krishna****. Also everytime they generate new complain number against sae Userid. How this is possible without resolving old complain? ...

Aug 19, 2020 by Krishna

Refund from Nextra Broadband (Nextra Broadband ) ^Open

I have been chasing with Nextra broadband guys since after discontinuing my broadband connection in Feb'** for a refund of **** Rs security deposit. However, despite too many followups on phone and email they are not at all bothered to resolve ...

Aug 19, 2020 by Milan Gupta

False commitment by hathway (Hathway) ^Open

I had to shift my connection to new place,they said they will install the connection in * days of I made online renewal, since I made the renewal the sales representative stopped picking my call and the customer service is pathetic, I call thei...

Aug 19, 2020 by Yash dhanuka

Refund (Hitha Net private ltd Hyderabad Telangana) ^Open

A online purchase of mangoes order was placed with Hitha Net pvt ltd, *nd Floor, Vaishnavi's enclosure, Hyderabad, Telangana ****** on ** Jun ****. Online payment of Rs ***/- was done for the same but neither the mangoes were delivered nor the ...

Aug 18, 2020 by shantanu mazumdar

Return of modem (Hathway indore) ^Open

I have been harassed to pay charges of modem by Hathway Indore as I haven't modem which I have been using for more than an year. They warning me for a legal notice. Due to this Pandemic of COVID-**, I anyhow managed to return to my place and l...

Aug 17, 2020 by Shiv Verdhan Singh

GST invoice not received and additional validity not addaed (Gtpl Broadband Private Limited Surat) ^Open

I took GTPL connection in march month. I already given all necessary documents still I mailed all required on *-*-** asking for invoice under my GST number. Though they are just giving reply that we'll resolve the problem soon. Its been * month...

Aug 17, 2020 by Viiniit Shah

Refund Claim (Excitel Braodband) ^Open

M/s Excitel discontinued association with its local internet service provider (M/s Siri Networks) on **th June **** and hence internet service stopped since then. My subscription is valid till *rd October ****....

Aug 16, 2020 by Sanjay Kshirsagar

Broadband internet service (Act Fibernet Hyderabad) ^Open

Respected sir, With due respect, I am writing this letter to inform you that my internet connection is disturbed from last ** days. I am facing trouble as I am having exams and most of the work is done online and for that, I need a proper in...

Aug 16, 2020 by Lalith Sai Kumar

Receiving bill even after submitting disconnection letter (Bsnl Bharat Sanchar Nigam Limited) ^Open

Hi, On March **, i've submitted a disconnection letter to BSNL office in Mavelikara. They checked the account, as it was *** rupees deposit, he told me to bring the passbook attached which I did and he said it will processed within * week. We ...

Aug 15, 2020 by Rahul Sivadas

Amount not refunded (ACTFIBERNET ) ^Open

This is with reference to the ACT Fibernet Account No ************ in the name of Mr.Babu V. I have made the May month's Bill amount of Rs.****.**/- on *rd June, ****. On that day, i have tried to make the payment * times and all the three tim...

Aug 15, 2020 by babu v

Refund of Security Deposit (Excitel fiber) ^Open

I have terminated my Exitel connection since April month and intimated the company about the same, however, in spite of my several emails and calls they have not processed my refund and it's going to be almost * months now...

Aug 14, 2020 by Akash Agrawal

Net down and customer service unresponsive (Sunrise Star Services) ^Open

My entire office work is dependent on the internet. It has been down since midnight. I messaged the point person then itself and also called in the morning at * AM. He replied saying it will be fixed in sometime. It has been ** hours now and he...

Aug 13, 2020 by Devin Dsouza

Disconnectivity and soo many unresolved tickets (Excitel Broadband Private Limited) ^Open

This is Prashant, I have been facing the issue with disconnectivity for a long time now. In just *-* days I face the same issue. in just ** days I faced the issue for like * times and faced the disconnectivity for around * days. Today I got to ...

Aug 13, 2020 by Prashant jain

SPEED NOT PROVIDED AS PROMISSED (DRIZZLE TECHNOLOGIES) ^Open

Greetings. This is Maria Jasmine Priya from Pondicherry.I am working in Rapidcare Technologies at Pondicherry. Due to COVID ** I have been asked to do work from home. Hence, I have purchased the Cable Internet connection thru Drizzle Technolog...

Aug 12, 2020 by Maria Jasmine Priya

Too much slow speed although we purchased plan (GTPL BROADBAND AHMEDABAD) ^Open

Hello Sir/Madam, We have purchased GTPL Broadband plan of **MBPs a week ag i.e. approx *st Aug **** and today it is **th Aug, within ** days I logged two complaint both has been closed by GTPL team by saying "Resolution Done". Worst service i...

Aug 12, 2020 by Chander Maheshwari

GTPL BROADBAND AHMADABAD frequent disconnection on GTPL broadband (GTPL Broadband PVT LTD ) ^Open

GTPL BROADBAND AHMADABAD - frequent disconnection on GTPL broadband Since activation I frequently raised complain thru GTPL mobile app and with call center. but every time they raise new complain and then close it without asking to close and ...

Aug 12, 2020 by Sachchidanand Dubey

ACT Internet not working for 4 days Calls to service center leading to only false promises (Act Fibernet Bangalore ) ^Closed

Internet NOT working for last * days. From ** June. Complaint raised on **th, but no remediation. Numerous calls to service center but give n only FALSE promises. Requests for Supervisor call back going nowhere. No one calls back. ...

Jun 27, 2020 by Prasad

Installation of broadband (GTPL BROADBAND PVT LTD) ^Closed

I have made payment of **** on **/**/****, the sales executive told the installation will be done in next ** hours but it's been more than a week and no one from the GTPL has reached out to for installation, I tried to connect with multiple peo...

Jun 27, 2020 by Ramrao Kulkarni

Delay in installation (Act Fiber Net) ^Closed

Sir i have request for internet connection on *th June and I have Done Payment on **th june but till now I have not get connection yet these is not the way to do with us... And how many days i want to wait please let me no when it will be don...

Jun 27, 2020 by Mohammed sohail

Asianet broadband issue (Asianet Broadband) ^Closed

I am using Asianet Broadband. From march onwards i am facing regular network issues and they are not solving it permanently. They told, due to lockdown they have only limited number of technicians available. But now it is June, and my network i...

Jun 27, 2020 by Monica J R

No internet connectivity (Hathway Hyderabad) ^Closed

This is suyash agrawal, yesterday I applied for Hathway connection for *year and paid amount ****. Today morning **th June **** technical person came to my home and fixed modem and told me that it will start working by *pm and I'll get a call f...

Jun 27, 2020 by Suyash Agrawal

Renewal amount done but showing it as not renewed (Hathway) ^Closed

I have paid renewal amount but amount got deducted from my bank account showing it as transaction failed and it is renewed...

Jun 26, 2020 by Priyanka

Bad internet services by Tikona (Tikona braodband company) ^Closed

From: Herminder bedi <herminderbedi@gmail.com> Date: Sun, Jun **, **** at *:** PM Subject: Fwd: BAN : ********* & ********** _ reference no is *-********** --Frequent Network disconnect issue-- Consumer Court Grievance Number # ******* To: <...

Jun 22, 2020 by Herminder singh

Internet Wont working (Tikona braodband company) ^Closed

I have take a wifi connection with tikona broadband on *th june. From that day internet is not working properly. Try to connect with their employees but no one responding....

Jun 22, 2020 by Mayank Khandelwal

No internet since one month (Excitel Broadband Private Limited) ^Closed

My broadband is probably dead much ago but i found dead after work started after lockdown in june ****. After making various calls to the engineer who fixed it and sending various request email and doing tweets on twitter, nothing happened afte...

Jun 22, 2020 by Rakesh Kumar

NEGLECTED RESPONSE FROM ACT FIBERNET AND INEFFICIENT SERVICES TO RESOLVE MY PROBLEM (Act Fibernet Bangalore ) ^Closed

I have been facing some issues with the internet connection since the **th of June. With regard to the same issue I filed a complaint saying that I contacted the Customer care executives on the same day . It's been more than a week, since I fil...

Jun 21, 2020 by Vismaya V

Airtel broadband (Airtel Broadband ) ^Closed

I paid for the Airtel broadband and I specifically told them I want the connection at the earliest. I paid the said amount but the Airtel guy hasn’t picked my call. I have so much work to do and no internet. ...

Jun 21, 2020 by Diksha Mishra

Not install and not refund my amount till now (ACT Broadband) ^Closed

I have booked act broadband network on may **nd **** and due to delay/ failure installation so that I cancel my connection on **st may **** and I ask to them to refund my amount .they mailed to me it will take ** days .till now I didn't get my...

Jun 19, 2020 by Pavithra

Refund (Hathway Internet broadband) ^Closed

It’s been ** days I have paid money to have a new Internet connection but none of them came to give connection so I have put an request of refund they said it will take * days but it’s been ** days there is no response from the Hathway peop...

Jun 19, 2020 by Alle lohith

Wifi not working (Gtpl Ahmedabad Cable Network Private Limited) ^Closed

My WIFI has not been working, it has been * days I have called them everyday * times since it has stopped but, still they are not helping me out all they say is it will be resolved today. I once talked to their senior executive i can't remember...

Jun 19, 2020 by Ronak Lalwani

No Broadband Connection since 20 May 2020 (Hathway Broaddband) ^Closed

Since ** May **** (the day of Amphan cyclone), my Hathway broadband internet connection is without service. This has caused me a great loss as I have not been able to do works which needs the Internet. I managed to lodge a complaint with their ...

Jun 18, 2020 by Probal Sengupta

Internet Not Installed (ACT Broadband) ^Closed

I applied for a new internet connection in my flat from ACT Broadband on **th May. Made payment of ****/- which included installation charges plus router charges. I was told that the connection will be provided in * days. It has been more than ...

Jun 18, 2020 by Paras Vij

Not properly resolve complaint (GTPL BROADBAND AHMEDABAD) ^Closed

* times registered the complaint of internet issue they provide us complaint-id against each complaint and they change its status to resolved themselves even the issue was not resolved....

Jun 18, 2020 by Mohan

GTPL internet connection not received after 5 months (GTPL) ^Closed

I paid for my GTPL internet connection in February. Within ** days * different people came to analyze and brought the wire till the point. From then on till date I haven't received any router or other device. I have tried talking to them over p...

Jun 17, 2020 by Harikrishna

BSNL Landline cum Broadband not working (BSNL Broadband) ^Closed

My BSNL Telephone No.is *********** (Account No. **********). I am writing this grievance to appraise you regarding the inefficiency and disloyalty shown by BSNL towards its customer. My landline and broad band services are not functional since...

Jun 17, 2020 by Sibasish Pattanayak

No internet connection for last 29 days after payment of bills (Hathway boradband) ^Closed

Connection of my broad band customer account no ********** , Kolkata city is still down. Complaint via twitter and mailed * reminders to their MD, however no resolution till date. These is a prepaid connection and bills are paid quaterly. Non o...

Jun 16, 2020 by Rustam N