Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

No internet connection and no one solution provided after multiple complains (Gtpl Hathway Private Limited) ^Open

I have been using GTPL Hathway for the past six months and on April **th the internet stopped working previously the same issue has appeared but after complaining the connection was restored. This time I tried to complain to them a lot of times...

Jun 17, 2020 by Shivam Tyagi

Very slow speed and frequent disconnection on GTPL broadband (GTPL BROADBAND AHMEDABAD) ^Open

I have GTPL broadband connection with **MBPS plan initially it was giving me download speed max around **Mbps and did not have any issues. but starting from may end it started getting slow speed and connection loss. download speed was about *Mb...

Jun 17, 2020 by Chintan jani

Internet not working from can do work from home (You braod band) ^Open

My is Internet not working from * days ac no ******* , username- asinha*** dear sir my net is not working since * days i am doing work from home, I am in hugee loss if u ar not able conect Or not able to give me proper continues connection, t...

Jun 16, 2020 by Abhishek sinha

Since 2 days speed showing zero (Hathaway Broad band) ^Open

Acc no Hathway A/c no.********** Speed is showing zero since * days kindly help...

Jun 16, 2020 by Sharique Khan Yunus Khan

Frustrating Internet service by Excitel broadband in Adarsh Nagar New Delhi India (Excitel Broadband Private Limited) ^Open

When I got excitel connection first time in July ****, they started disconnecting my internet from very same day. I suffer for around continuosly * months as the plan was of * months. Again, when I recharged it for second time on June **, they...

Jun 16, 2020 by Nikhil Roy

Failure to install Broadband connection and not refunding (Act Fibernet) ^Open

I wanted a new Internet connection and I was suggested to go for Act fibernet. I contacted them regarding this and the next day an agent of theirs called me regarding the plans. I selected one of it and was asked to fill in the details and pay ...

Jun 16, 2020 by MD. Faisal Alam

JIO Pathetic customer service and pathetic internet coverage (JIO FIBRE) ^Open

Sadly i fell victim to the fradulent marketing gimics of the jio fibre executives and fell for the fraud. I was told earlier that i will get ***+ live channels free. turns out it is only **-** and you have to pay an extra to get the others. And...

Jun 15, 2020 by AYUSH

Refund Not Given (Tikona braodband company) ^Open

I had purchased the tikona connetion on */*/**** as it was lockdown they were working as said the agent , he convinced me that the installation will done in * days after completing my payment i had received payment receipt but now its been mo...

Jun 15, 2020 by Abhishek Atmaram Patil

Bad Internet Speed (Alliance Broadband) ^Open

Sir, I have purchased an internet subscription of **Mpbs but I only get *-*Mbps speed after this problem I try to call them and solve my problem but the company employes are not cooperating with me in this situation when I told them to give my ...

Jun 14, 2020 by Koushik Naskar

Gtpl robbed me (GTPL) ^Open

They took my money on **th March and assured me that Installation will be done within a week, now it's almost * months, there is no sign of Installation and if I'm asking for refund, no one is responding me...

Jun 13, 2020 by Naman Shukla

My recharge was failed but money was deducted form my account (Siti App And Siti Cable Network) ^Open

We are existing siti cable user. Our VC no is *********** & Mobile no. is **********. I had tried to recharge our cable STB form SITI quick recharge. The transaction was successful but the recharge was failed. I followed INGENICO e-payment opti...

Jun 13, 2020 by Sourav Dey

Hathway internet not resolving issue (Hathway broadband and internet hyderabad) ^Open

My Internet was having frequent disconnection since ** days and raised multiple tickets and didnt receive any help. Finally It is not working since * days, Technicians are closing tickets without checking and not even picking calls. When I ta...

Jun 12, 2020 by Ankit Rastogi

Delay in New Broadband connection (GTPL) ^Open

I applied for new broadband connection on *st June, its **th and no one in GTPL is listening, after making payment neither sales person nor technician taking calls I even tried their Boss but he is also not taking calls, not replying my messg...

Jun 10, 2020 by Shankar Dyal Shukla

ACT refund issue (ACT Broadband) ^Open

I requested a new connection on May **th, i was told by advisor company will give connection to long time subscriber like who pay for */** month, so decided to cancel my connection & request cancellation on May **th , Till today my money is no...

Jun 10, 2020 by Santhosh

Installation not done (Gtpl Broadband) ^Open

I have already done my payment of my plan broadband date:- **/*/**** but no any technical person are visited or setup the the broadband .according to company rules it will happen in * to * days of setup the broadband in customer house.but it ...

Jun 09, 2020 by Kanani parth

Microscan internet connection not working and customer service is not responding (microscan infocomm tech private limited) ^Open

It's been a week internet connectivity is not available and trying to reach every customer service person has no response yet, this is frustrating as Working from home is the only option and these ISPS are taking advantages of the customer, fir...

Jun 08, 2020 by Deepika

No internet No service (Rooi) ^Open

Hello, I have many problems ... first, I ask for new connection and they said take * months plan for testing then pay rest money for ** months plan and same * months plan will extend to ** months plan... but after * months they said it’s not ...

Jun 07, 2020 by Jignesh Rajput

Excitel Broadband service provider cheating (Excitel Broadband Private Limited) ^Open

They are not providing any internet speed as per the plan chosen. They first collect in advance and they stop giving internet/speed. I have called the customer care and raised several tickets but no one is taking any action or responding.I have...

Jun 07, 2020 by Ankush

No service since couple of days (Atul Broadband Manjari Budruk Pune) ^Open

I had the wifi connection from Atul Broadband, Manjari Budruk, Pune. It has been * days that the service is halted. I have paid full amount for the bill. They wont receive the calls nor they revert the messages sent. As we are working from h...

Jun 05, 2020 by Vinay Nare

Internet not working and customer care no is not reachable (Atria Convergence Technologies Pvt Ltd) ^Open

My internet service provider is not able to provide a consistent internet. Internet is not working from * days and customer care no is not reachable. In application it say “work in progress” but bot able to track the day to day status. In ...

Jun 05, 2020 by Prafful Kumar Panwar

Internet data cable issue (Hathaway ) ^Closed

I am a non-pensioner senior citizen. On the last day and due to the pressure I paid for ** months fee of about ₹*****. I was not aware of the plans for personal and residential use. I requested Hathaway to check my usage for the last one yea...

Apr 24, 2019 by Sunil Kulkarni

Connection not working for 3 month (Spidigo) ^Closed

I was using Spidigo network from July **** and I have paid ****. But from December **** our internet is not working. We have complained several times but no response. Not we have got news. The company had discontinued its service in Surat. We n...

Apr 17, 2019 by Kuldip sharma

Internet not working since 3 days (Spidigo Net Pvt Ltd.) ^Closed

Spidigo internet not working. Customer care not picking the phone. It keeps ringing and after ** mins get disconnected by itself and the cycle continues if called again. * emails sent since the net went off. Complaint filed on their web portal ...

Apr 17, 2019 by Rudresh Makwana

Multiple unwanted calls about broadband offers and renewal (Hathway Broadband Internet) ^Closed

I stopped my Hathway broadband connection last June. Since then I regularly received a call from the company asking to recharge or about offers. Even after repeatedly explaining that I am no longer interested in renewing connections, calls have...

Apr 15, 2019 by Vidisha Anand

Service provider is threatening for taking legal action (Hathway Broadband Internet) ^Closed

Hathway team is sending mail for taking legal action against non-returning of Modem, which I was using from March **** to July ****. Though it was told initially that Modem would be free of charge if opting for * or more months plan. (They clea...

Apr 14, 2019 by Irshad Zeya

Not providing proper internet service (Tikona Broadband) ^Closed

This company has cheated me by not giving the internet connection promised by them for ** Mbps plan. They gave me much-reduced speed and now the connection is disconnected from * days. They are not providing a solution to that. Their policy say...

Apr 14, 2019 by Pratyaksha Pandey

Irritating me by calling (Hathway Broadband Internet) ^Closed

They are calling me again and again. I have blocked around **-** number. Always they are calling from a different number. I stopped my service * months ago. But still, they are calling me again and again. Nowadays they are calling and asking me...

Apr 12, 2019 by Anamika Yadav

Getting repeated calls to recharge my closed connection (Hathway Broadband Internet) ^Closed

I am getting repeated calls from Hathway to recharged my already closed connection. The connection was closed in February. Now the company executives have started threatening me that they will file a complaint against me for misbehaving with th...

Apr 09, 2019 by Debmalya

Fraudulent calls by the company (Hathway Broadband Internet) ^Closed

These guys keep calling like some **-** times a day asking if I can pay up for the next * months together and I'll get a wireless camera. I call them again and they keep transferring to another department and promise an email confirmation. This...

Mar 06, 2019 by Sushil Mathew