Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Technical assistance not provided (hathway boardband) ^Open

I have been facing latency issue since a week and hathway team isnt acting on my complaint raised. They are giving false timelines in every time i follow up on my request. I am unable to work from home in such unprecedented times when we all ar...

Jul 29, 2020 by Amit Suryakant Gokani

Wifi not working (Airtel Broadband ) ^Open

Wifi not working done many complaints to customer care but didn't get any solution. The only soly i get is wait but how much i have to w* if u can't solve refund my full money and i want compensation bcoz of u i have been offl* from company f...

Jul 28, 2020 by Tanish

Gtpl Broadband Internet issues (Gtpl Broadband) ^Open

I have purchased gtpl broadband on ** June **** for rs ****/- plan was ** mbps unlimited for * Months .i e till Dec ****.It's just almost a month being using this broadband. Facing so many issues after completion of ** days of installation of s...

Jul 28, 2020 by MD Faheemuddin

Calls from Hathaway after changing my work place (Hathaway Broadband) ^Open

Its been six months since I left the company I was working for, I changed the contact person name and details to the concerned person. after a few months I still receive calls after giving them contact no thrice which they acknowledged, I recei...

Jul 28, 2020 by Dhaval Makwana

Internet not working (hathway boardband) ^Open

I have taken internet plan of * month and **mbps and also paid full payment in advance but now my internet is not working and also service desk guys not picking the call from.My office day to work is impacted and after so many call are they are...

Jul 28, 2020 by Lokesh Sharma

Refund not processed since 4 months (Hathway Cable & Datacom Ltd) ^Open

I had paid Rs **** to Hathway Cable & Datacom on **th March, **** to get a wireless internet connection. Due to lock down, the company person confirmed that they will not be able to install the connection. Hence I have been asking for refund si...

Jul 28, 2020 by Abhishek Deshpande

No Proper Response (Excell Broadband) ^Open

My Customer Id:***** Service Interpretation Continuously from * Months onwards I complain No of time but there is no proper response from them, for this month i did not pay bill they disconnected my service, I ask to resolve the complaint and...

Jul 27, 2020 by Khaja Maheboob Khan

Slow internet (Youbroadband powered by Vodafone) ^Open

I am not getting any upload due to the connection become usless. Multiple complaints has been raised with you broadband but till date no solution is provided....

Jul 27, 2020 by Samarjeet Shekatkar

Internet service disconnection (Tikona braodband company) ^Open

I have opted an internet connection on May * a **mbs plan for * months . I started facing issue on internet disconnection and slowness in speed from next week . Complaints on the issues were raised and after chasing many times technician come...

Jul 26, 2020 by Roshan Naidu

No internet service from past 5 days (You braod band) ^Open

I have filed a complaint against about the disconnection of my internet even though I have paid for * months in advance....the customer care kept in saying that they will send the technician by **am ; **pm; *pm and *pm..this is been continuing ...

Jul 26, 2020 by Velamala Simmanna

GTPL Broadband (Gtpl Broadband) ^Open

Hello, Respected. I've GTPL's ** MBPS plan. It's just almost a *.*-month customer relationship, I've called many times due to speed-related issues. Facing issues from day one. I've complaint also many times that received speed is *.** MBPS a...

Jul 24, 2020 by Pooja Trivedi

Money not refunded yet (Triple Play Broadband Private Limited) ^Open

I paid * months advance for the plan. However, die to covid situation I had to shift out after one month only. O raise the disconnection request and they also picked up the router. Now it has been more than ** days, nobody is responding on the ...

Jul 23, 2020 by Navya Awasthi

Internet not Working (You Broadband) ^Open

Dear Sir, I had taken New Internet Connection from You Broadband by Vodafone on **-Jul-****. From Day * given Connection, very frequent intervals Internet is down, Outage, no connectivity & server down issues. This is repeatedly happening from...

Jul 23, 2020 by Vishnukanth Vinayak Chiluka

Disconnected without prior notice (Tikona Infinet Private Limited TIPL ) ^Open

They disconnected the internet services without prior notice. Don't have proper arrangement to handle the greviances....

Jul 22, 2020 by Adarsh Tripathi

Internet services worst customer services (Hathway boradband hyderabad ) ^Open

Payment for internet connection is successful but the account is not yet activated though they sent the message to Mobile number indicating "Your account will be activated in * hours" but there is no response from the customer services since * ...

Jul 21, 2020 by Janaki rani

My isp is taking more money than usual for the package that i use every month (Speednet Broadband http www speednetkolkata com broadbandplans aspx ) ^Open

My ISP (Speednet broadband) is consuming much more than the plan given on their website. http://www.speednetkolkata.com/broadband-plans.aspx Above is the plan description given on their website. but the LCO chareges me *** for **mbps wh...

Jul 21, 2020 by Ayan Pal

Wrong services given cheated (Netplus Broadband) ^Open

I am a resident of Mandi Gobindgarh. We got our new internet connection of NETPLUS BROADBAND services *-* days back. We selected the plan of ***mbps speed; however, when we tested the speed of internet it was just * MBPS. Upon complaining, fo...

Jul 21, 2020 by Shipra Jain

Refund (Comway broadband) ^Open

i m from kanpur and looking for the internet broadband from quite a long time then i opt for comway broadband and set it up on my home at ** july **:** i opt this broadband for gaming and i found the which i play ( CSGO) having issue connect...

Jul 21, 2020 by Masood khan

Refund of Closed Hathway Broadband Account (Hathway boradband) ^Open

I have Hathway Broadband Account in the name of Laxminarayan Mundada in Pune, Maharashtra having Account number as **********. I was the Hathway Broadband service since last * years. But unfortunately, since March ****, i was facing frequent...

Jul 20, 2020 by Ajit Mundada

Broadband service (Digiway Net Pvt. Ltd.) ^Open

Issue with broadband service that does not work most of time every week have to make calls multiple time for the resolution. Multiple complaint made through their customer service number but no proper resolution from last * to * month, When th...

Jul 19, 2020 by Aman Nigam

Internet not working I want my money back (Joister Connect) ^Closed

I took yearly plan of joister connect for last * month. now my internet is not working. Tried calling their customer care multiple times nobody picking up. Raised online request also but no reply from them....last * moth internet not working pr...

May 11, 2020 by Mehul patel

Network issues and provider not addressing tha complaint since a week (Netplus Broadband Services Private Limited) ^Closed

Every night, my WiFi stops working. If doesn't work whole night and then the next day it starts working itself. Despite of calling him numerous times and sending him pictures of router as a proof of problem, the provider has still not taken any...

May 10, 2020 by Utkarsh Madaan

Hathway fraudulent service and refund denied (Hathway Internet) ^Closed

They doesn't provide any service, internet has been down since *-* days and they took action And in this pandemic situation internet is a must. And upon asking for refund they denied I want refund and compensation money . As this fraud com...

May 09, 2020 by Suman kumar

Payment Failure (Netplus Broadband Services Private Limited) ^Closed

Iam paying my monthly bill with help of netplus app . While paying my bill i have selected the upi mode for the payment of bill then added my upi id to it for transaction . When i go back to bhim app and approved the payment it showed successf...

May 07, 2020 by Harkirat Singh

Wifi not functioning properly from April 20 (Hathway Braodband Delhi) ^Closed

From **th April,my internet is not working properly,it's gets disconnected after sometime.I tried mailing to their helpdesk and nodal officers nothing has been working.on *st of may service engineer visited and said everything is ok.wifi router...

May 07, 2020 by Mannish Thakkur

No responsible act from the officials after the payment is done (You Broadband) ^Closed

I had paid for a new connection on *nd may and had not received any confirmation for the same, for which i am calling the customer service representative since the last week, all they do is keep making fake promises and extended dates for insta...

May 07, 2020 by Nurali Pyarali Wadhwania

After 72 hours installation is not done (Hathway broadband Hyderabad ) ^Closed

Dear sir, after ** hours also,installation of broadband is not done. my account number of hathway is ********** . please look in to the matter..they are not even responding over mail or phone. thank you,...

May 07, 2020 by Ravi s

Internet Connection not processed after the payment done at first instance numerous phonecalls left (ACT Broadband) ^Closed

Internet Connection not processed after the payment done at first instance. Payment date: April *th **** I was promised a fibernet connection within one week from the date of payment. However, the connection was not processed. After the des...

Apr 20, 2020 by Abishek John

Loosing connections now and then (GTPL BROADBAND AHMEDABAD) ^Closed

I have made payment for GTPL broadband connection on **th March and it got started after * days. Since ** March, I ma facing n number of connection issues. It losses like many times and that for not only * day. It takes *-* days to fix up and t...

Apr 06, 2020 by Saurabh Shrimali

Refund (ACT Broadband) ^Closed

They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on **-feb but i didn't get my money till now.I keep on talking with customer executive they said that...

Apr 03, 2020 by Praful

GTPL IS A CHEATER (Gtpl Broadband) ^Closed

I wanted to upgrade my speed for work. So I contacted gtpl customer care to enquire about the details. The CSR told me that once I make payment through online my speed will get upgraded within one hour. After paying the amount I waited for ** h...

Mar 13, 2020 by Vidhya Arumugam

Security Deposit not refunded (Jio Fiber) ^Closed

I have disconnect my connection on *nd Jan and they have taken the router and bank details ok the same day but till now no update on security money refund. Not sure whether they are willing to give back the money or not. ...

Jan 31, 2020 by Rajat Agarwal

Harassment by calling frequently (Hathway boradband) ^Closed

The customer service team from Hathway is continuously calling me after repeatedly saying and requesting them not to call. I have been receiving around ** calls per day, at random times and its quite disturbing me and affecting my work....

Jan 30, 2020 by Sushanth M

Harassment by continuous calls and sms (Hathaway Broadband) ^Closed

I'm a student. I used to stay at a rented apartment in Delhi till June ****. By my immaturity I took Hathway broadband connection at my place. It's been almost ** months now, I've left the place and paid all my dues and returned the modem. Yet ...

Jan 30, 2020 by Prathamesh

Call Interruption continously more than 5 times in a day (Hathway broadband) ^Closed

I have taken a hathway connection as i required the internt and utilized certain times wherever it is required by paying an amount in advance. When ever i face an issue they never reach to the place and rectify. But when the paid time gets comp...

Jan 29, 2020 by Pooja

Money has been taken but service not provided (Hathway Broadband Internet) ^Closed

I requested for new Hathway connection on January *th and the executive came took the money on **th January and on January **th they came and installed router and modem but didn't give connection to the internet port , after that next day I got...

Jan 16, 2020 by Kavyanth reddy

They call me again and again pareshan ho gya hu inke calls se once i deny him but they dont stop (Hathway) ^Closed

Maine hathway broadband lgaya tha jab mai indore me tha but maine ab indore chhod diya hai. aur inko maine inform bhi kar diya tha mai ab apki service nhi lunga but fir bhi pichhle * mahine se subah sham call karte hain. maine gusse me *-* gali...

Jan 08, 2020 by Balram kumar jaiswal

Daily harrasment over phone sms and email to renew a terminated subscription (Hathway) ^Closed

I have terminated my internet subscription with Hathway broadband services on November **th ****. Modem and router have been picked up by the company on the **/**/****. I have emailed them the pick up challan. I did everything that was requeste...

Jan 08, 2020 by Jeremie horowitz

Latency issue of Jio (Jio Fibernet Hyderabad) ^Closed

I got Jio fibernet connection at my place * months ago in hyderabad,they promised * latency for gaming,and that is why I have choose Jio because that is my source of income as I stream games,but from past more than a month i have been getting *...

Jan 07, 2020 by Mukund delliikar

Worst service provider ever There WiFi remains off every alternate day Since the time of renewal t (Joister Connect) ^Closed

This is Rishita Gada. Residence: C/**, Jai Hansa Sagar, Govardhan Nagar, Lbs Marg, Mulund West, Mumbai - ******. WiFi Service Provider: Joister Connect Renewal Date: **/**/**** Since the time of renewal, there isn't even a time when the...

Jan 05, 2020 by Rishita mahesh gada