Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

No Connection and No refund (ACT Broadband) ^Open

Broadband Connection Requested: ** Aug **** Payment Made: ** Aug **** They promised a max of * day connection. But there is no update from them for **days. So, requested refun on ** Aug ****. They are not refunding. And blocking my number...

Sep 22, 2020 by Ravindran

Broadband Not yet active (Hathaway Broadband) ^Open

The guy named Satish called me when i requested for Hathway BB. He came to doorstep made me to pay the money on **/*/****. Later he is not picking my all where he said the device will be installed on **/*/**** . Still the internet is not live a...

Sep 21, 2020 by Subodh Raichur

Router pickup on temination (Excitel Braodband) ^Open

I surrender the same but no one came to pick router. I have vacated the room but still the router is there . I raised my requested around ** days back....

Sep 21, 2020 by Hemant Sharma

Internet connection stopped even after paying on time (Renu Broadband) ^Open

The Broadband service provider is not replying to my messages and when I try to call them they simply let go my complaint by saying "we will look into it". Its been three days and I have still not got my problem resolved....

Sep 19, 2020 by Muhammad Afzal

Hathway broad band issue not fixed they are cheating (hathway boardband) ^Open

Internet is not working very often and they are not resolving asap. i have big problem with my kids studies and my office work. they are not providing the offer as the committed....

Sep 15, 2020 by Govind

Defective piece provided and mental harassment (Dell India Private Limited) ^Open

I bought a Dell **** on **th June ****. The laptop arrived around **th June ****. In the first week itself it started showing the blue screen error and shutting down suddenly. I was informed it is because of updates requirement. But the same ke...

Sep 15, 2020 by Apoorva Apoorva

Internet service not provided not issuing refund (Atria Convergence Technologies Pvt Ltd) ^Open

I paid Rs. **** ACT fibernet (Atria Convergence) for my internet service. They could not provide service as my location was not feasible for wiring. I am fighting with them from past * months for issuing the refund and it is not happening. The...

Sep 14, 2020 by Ramachandra Mouli Tallapragada

Installation Delay (ACT Broadband) ^Open

I paid * months advance money online ** days before but still I didnt got internet connection. I called customer care and wrote mail to nodal office but no response and all false promises ...

Sep 10, 2020 by shobha

Money taken but not given service (Gtpl Ahmedabad Cable Network Private Limited) ^Open

Money taken but yet not given service ...

Sep 10, 2020 by Devendra Tiwari

Asking to pay the bill for service which not used (Tikona broadband and wifi ) ^Open

Hi, Please see the attached screenshot of the surrender mail which was sent to tikona in February****. I repeatedly asked their executive through emails, Also called several times to take all the tikona stuff out of my house but no one turned ...

Sep 10, 2020 by Shrikant Kanase

Internet Issue (Reach Broadband) ^Open

Hi Team, Currently, I am using reach broadband and its head office is in Narsingh, Hyderabad. I am facing connecting and disconnecting issues from the last * months and as per the local manager discussion I had taken fiber link as well as inv...

Sep 09, 2020 by D Karthik Goud

Refund not given for account deactivation (ACT Broadband) ^Open

I have deactivated my internet connection on the **th of July and requested for router collection and refund of deposit amount, but it is not done till date (*th September ****). I was told that the standard process duration will be * working ...

Sep 08, 2020 by Senthil Sivaramakrishnan

Speed and Packet loss issue (Hathaway Broad band) ^Open

I am using your Hathway broadband service at **Mbps plan where from the past few days (** days) I am facing a speed and packet loss issue. I called customer care executives a couple of times and raised requests as well but nothing worked for m...

Sep 08, 2020 by Kasukurthy kishore

Gigantic Infotel Private limited Fraud Company (Gigantic Infotel Private Limited) ^Open

I started with their GTEL broadband services on *st September ****. I had purchased a plan of rs **** /- for * months with speed of ** MBPS unlimited internet. During the trail service of one day, it was working very good but as soon as the pa...

Sep 07, 2020 by DHRUV Joshi

Not paying full Refund (Act Fibernet Hyderabad) ^Open

I'm and IT employee, and during lockdown I don't need to explain the use of internet to me, I faced unstable internet issues for * months, I called them every week to send a person to check connection,they never sent one there answers wer...

Sep 07, 2020 by sainath

Renewal in offer but offer is not applicable (Hathway) ^Open

I have renewal my plan in Offer for *year + *year free and ***gb Data Monthly but they are give me only ***gb Data Monthly I have Complaint almost * to * time bit they aren't rectifying my plan ...

Sep 06, 2020 by Ajinkya Mahendra Vaidya

Internet connection denied after payment (Hathway Hyderabad) ^Open

I BOOKED INTERNET CONNECTION FROM HATHWAY BROADBAND ON **-**-**** FOR MY HOUSE.I PROVIDED ALL DOCUMENTS THEU ASKED ONLINE.THEY TOLD THEY WILL GIVE CONNECTION WITHIN ** HOURS AFTER PAYMENT.I PAID THE AMOUNT THROUG THE LINK PROVIDED BY THEM.ONTHE...

Sep 05, 2020 by Peruri srinivas

Hathway customer support not responding (Hathway broadband and internet hyderabad) ^Open

I have subscribed to Hathway broadband services in Hyderabad from July ****. During the installation the technical engineer gave his number for any issues. This month (Start of month when FUP is reset), my internet speed was pretty bad (Half...

Sep 04, 2020 by Sriteja

Excitel broadband issues (Excitel Broadband Pvt. Ltd) ^Open

I have made many complaints about issues and got those resolved but now Excitel services are degrading day by day, tickets are getting closed without resolution or stay pending. Me and my entire friend circle are planning to change to a new pro...

Sep 03, 2020 by Kaushik chowdhury

Money refund GTPL broadband service not received (GTPL) ^Open

In july, i have applied for GTPL broadband connection and i paid ****/- Rs and a week, they refused to install broadband connection so demand refund of money that i have paid.since * month , i have still not received refund and now they are not...

Sep 02, 2020 by Paresh Muliya

ACT not refunding my amount for the monthly plan (ACT Broadband) ^Closed

I have been using ACT broadband internet connection since *.* years. Due to this lockdown situation I am leaving Bangalore City. Now I have placed the disconnection request and the disconnection request was taken by ACT. By mistake I have made ...

Jul 13, 2020 by Manash Kumar ghosh

Internet is not active after paying amount also (Hathaway Broad band) ^Closed

I have paid amount twice for renewal but the internet is not active this Hathaway company is like a fraudulent company I think it will take money but the service is in active try to take a severe action on this company ...

Jul 13, 2020 by Kranthikumar

Neither Accepting the relocation request nor refunding the amount for residual period (Jio Fiber) ^Closed

I have taken Jio Fibre Gold Plan by paying **.***/- in Dec **. Now I have shifted to Hyderabad from Mumbai. The company is neither refunding the amount nor relocating Jio Fibre Connection....

Jul 13, 2020 by G K Rao

Service not provided (Gtpl Broadband) ^Closed

Hello sir, I have purchased gtpl broadband * mobths ago for rs**** plan was **mbps unlimited for * year.But after installation the broadband is not working properly.In a week atleast it is not working for *-* days.customercare is not picking p...

Jul 13, 2020 by Ankit shah

Regarding poor internet service (GTPL) ^Closed

I'm having a GTPL broadband connection in Ahmedabad, with ** Mbps speed. For * month, my connection is dropping frequently, speed is also very low sometimes I get ** Mbps, sometimes even less than * Mbps. I called them so many times, have raise...

Jul 13, 2020 by Mox Shah

Not giving fibre connection after paying full amount (Gtpl Hathway Private Limited) ^Closed

I have applied for fibre connection more than * month ago but they haven't given me connection as they have promised and also ny wifi is not working from last * month. Also the plan which i have choosen as per that plan i am not getting intern...

Jul 13, 2020 by Parth

One of the worst wife of GTPL I can not use GTPL broadband wife because its not working since last 1 (GTPL BROADBAND AHMEDABAD) ^Closed

I am facing net connection problem since last * months, i am not able to use GTPL internet, I called almost ** to ** times customer support, till now i am suffering from same problem, (i can Say zero customer support, it means zero customer...

Jul 13, 2020 by Tejas n surati

Internet issue (ACT Broadband) ^Closed

Hi , I have been raising complaint for act to change the battery in junction box..its been * mnths and more than ** times raised the issue, they just close it without even contacting us or serving......

Jul 13, 2020 by Avinash k

Not getting exact amount on bill statement (Jio Giga Fiber) ^Closed

When ever i do recharge of **** rs whci is jio giga fiber Silver plan Jio is giving me statement of *** rs only. Fir these fault or corruption i have mailed them on their official mail, called many times but they just say .. sir xxx jagah check...

Jul 11, 2020 by Niraj Kumar

Still hav not received connection (Hathway) ^Closed

We did the payment * days ago for the new connection. They assured for the connection on the same day. No matter how many times we dialled customer care number, either they disconnect the call or just give us fake reassurance. My office work ha...

Jul 11, 2020 by Shanu Garh

Cheated for a sum of rupees 1463 (Hathaway Broadband) ^Closed

I have paid an amount of **** rupees online for internet connection after I spoke an female executive. It's been more than *days and still I have not received an connection. I have been calling them continuously however they do not pick up the ...

Jul 10, 2020 by Imran Khan

GTPL broadband router installation work still not done (Gtpl Broadband) ^Closed

I have subscribed for **Mbps plan of GTPL at ** June. I have paid the amount through netbanking on **th June. After * days the have installed the wire. When I asked, when router will be installed and configured. He said by tomorrow router conne...

Jul 10, 2020 by Dipesh thanki

Worst Service Ever FASTWAY (Fastway Cable Service) ^Closed

Mr. Vivek. Ground reality of your team, never be changed. Long back raised the concern, which resolved & woke-up your team after escalation. But, Now the same situation has been created by your brilliant team members & as the non-responsi...

Jul 10, 2020 by MOHIT CHUGH

Broadband is not working (Gtpl Ahmedabad Cable Network Private Limited) ^Closed

Internet service not working since today morning ...

Jul 10, 2020 by Rushit Maheriya

Bad service (GTPL) ^Closed

I installed the gtpl connection and after * month I ran into a problem. My power modem was faulty for that I called in customer care * july **** and they said it will be done by tommorow and tommorow never came after few days around * july ****...

Jul 09, 2020 by Parth Tilokani

Broadband dead slow (BSNL Broadband) ^Closed

I have got a new broadband connection recently from BSNL. I am suppose to get **mbps speed but hardly I am getting now only *- * mbps speed and the upload speed is a dead one. I pay rupees ***/- a month for **mbps speed but they are providing m...

Jul 09, 2020 by Karimulla Shaik

Very slow internet (Hathway Hyderabad) ^Closed

Very very poor internet connection.Eventhough we had a pack of ****gb per month, it's becoming futile due to weak connection. It's very important for us right now as we are working from home. Kindly resolve this issue. It's a humble request fro...

Jul 09, 2020 by Srilaksmi

Requested ACT for a disconnection but they are not taking up the request (ACT Broadband) ^Closed

I have been using act for more than a year. Now as I am trying to switch to some other provider. I have requested the Act team to take my request for complete disconnection. It's been a week I don't hear anything from act. I have placed the dis...

Jul 09, 2020 by Manash Kumar ghosh

Frequent connectivity drop complaint close without clearing problem time taken for issue resolutio (You Broadband) ^Closed

Broadband connection drops frequently flashing message "WAN Port Disconnect" whenever there is slight rain. Complaint gets closed without clearing any of the problem. Customer care replies the same, "it will be resolved by tomorrow" and the...

Jul 09, 2020 by Ronak Vithlani

Internet not working at last 24 hours (GTPL) ^Closed

My internet connection is not working at last ** hours. This is not today problem but everyday * or * hours internet not working. I'm every time calling your agent in my area but he's switch off the phone every time. ...

Jul 09, 2020 by Viral Sukhdevbhai Bhakta