Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Internet Wifi issue (Act Fibernet Bangalore ) ^Open

I renewed/upgraded my wifi plan on **th July ****. Since then I'm facing internet speed issues so I had talked to customer care *-* times and got to know that I would be getting a new dual band router which could support ***mbps speed and ther...

Sep 01, 2020 by loveleen kaur

Net service provider does not resolving issues (You Broadband) ^Open

i m availing facilities of internet service from you broadband,andmany tims complaind rgarding lan cabl from provider to my home is leakage due to joint in lan cable, but they r always closing my complaint without any contact or visit of their ...

Sep 01, 2020 by ramesh chavda

No Internet From Last 2 Months Paid amount in Advance for a Year (Act Fiber Net) ^Open

Worst Service Provided By ACT Fibernet.Bad Customer Service For Relocation From Last * months i am trying to reach them through mail and Call. Still, they have not provided any support. #badactfibernet #badexperience #worstserviceprovider...

Sep 01, 2020 by Siddharth Kaul

Very slow speed (Tikona) ^Open

HI this side Hitesh I m using Tikona Wifi service from last * and half months and i never got even half speed of the speed as per the plan. even sometimes its less than * m bps. than whats is use of this. after making so many complaints they n...

Sep 01, 2020 by Hitesh Kumar

Lost money by fake information (Hathway Broadband Internet Service ) ^Open

on **rd August ****, my internet speed decreased to less than *mbps. I complained to the customer care, got answer that within **hrs it will be resolved. After ** hrs I contacted them, got an information that it is not technical issue but MB is...

Sep 01, 2020 by Mohammed Hilal K

Fraud website (connectway in) ^Open

i make a transaction of **** for distributership of recharge ill payment and other money transfer relatd services i make payment for tht but now they cannot receive my call and cannot send my money back i will attach screenshot related to it...

Sep 01, 2020 by ganesh nanavare

Poor Internet connection and Poor complaint response (Raje Prachaar Internet Services Pvt Ltd) ^Open

Hi team, I took an internet broadband connection service from Raje Prachaar Internet Services Pvt Ltd on June month. I got *months **mbps with unlimited pack but I didn't even receive * Mbps regularly in the daytime. On an average, i hav...

Sep 01, 2020 by Krishna Kumar S

Internet speed not coming as per the plan (Tikona Infinet Private Limited TIPL ) ^Open

Sir, I want to say that * months ago i have chosen Tikona as my internet connection and from the starting day the speed of the broadband is not at all good as per the plan and they took extra money from us also. I have complained so many times ...

Sep 01, 2020 by Mohammad Aakib

Connection not done after payment (Gtpl Broadband) ^Open

I paid **** for connection after talking to a gtpl executive he told you connection will be done within * days even after the due date there is no connection, no follow up, not picking up my calls I am not able to do work from home. the amoun...

Aug 31, 2020 by pratik kumar

Ticket closed without transferring broadband connection (Gtpl Hathway Ltd) ^Open

I had registered a ticket to transfer my fiber internet connection to a new address on **th July, **** with ticket number *****. Today is **th Aug, ****. It has been * month and * days. GTPL has not transferred my connection yet. GTPL also clos...

Aug 29, 2020 by Maulik Lakhani

Service not provided what I paid for (Excitel Broadband Private Limited) ^Open

Pallav Kansal this side with reference to the customer ID: **********. It's been more than * years since I am associated with Excitel as a loyal customer and the kind of treatment and services I am receiving since the last * months is just hig...

Aug 28, 2020 by Pallav Kansal

Internet speed is very slow as per contract (tikona home broadband) ^Open

since * days internet speed is very slow and the video is buffering.after so many complained registered through your app but the problem not solved yet. please solve it immediately some example of complaining ref no are *-********** and *-...

Aug 27, 2020 by Ramiz Raza

Gcn broadband internet service daily frequent service disturbance (Gcn Broadband Private Limited) ^Open

Internet service having frequent disconnections from service provider, daily atleast *hours internet service will not be available, one time they took ** hours to fix, some times they fix in **hours, gcn claiming that they were providing **hour...

Aug 27, 2020 by Sarath Kumar

Internet is not working (Tikona Infinet Private Limited TIPL ) ^Open

Dear Sir I have taken a broadband connection from Tikona Infinet Private Limited( TIPL). i choose ** mbps plan for better experience.I have paid ****/- for this plan.but I am getting only *.* mbps speed.pls help. ...

Aug 26, 2020 by Manisankar Nayak

No internet connectivity (Excitel Braodband) ^Open

Have been complaining for over a month now. No connectivity and yet they dont care. Please put these scammers in jail...

Aug 26, 2020 by RK Chiru

Broadband not installed (Gtpl Hathway Private Limited) ^Open

It's been more than ** days and the representative of GTPL is not responding to the calls. Even when I tried to tell customer care about that they are telling me to just wait and wait for more. I had also sent many emails to these people but no...

Aug 25, 2020 by Anjana Kumari

Abuse by Act Customer Support Team (Act Fibernet) ^Open

On calling ACT customer support Team on- ********** at *.** pm today, I was verbally Abused! The customer support Executive whose name is Aakash and spoke from Hyderabad location has clearly abused me verbally in Telugu while speaking on call....

Aug 24, 2020 by Abhijeet Ghadge

Pathetic Internet services (Ion Internet Service) ^Open

Internet does not work for * to * days almost every month. I am doing work from home and it affects my work. My internet is not working from Thursday (**th Aug'**) and I raised a ticket on **st Aug'**. Today **rd Aug'**, I wake up at ** Noon an...

Aug 23, 2020 by Syed Shanu Ali

ACT FIBERNET ill treating customer while refunding amount (Act Fibernet) ^Open

I was dissatisfied with the service rendered by Team ACT and hence wanted to cancel their service. I initiated a request for a refund on August **th. Initially, a complaint was filed on and the complaint number was shared to me via mail.The Req...

Aug 22, 2020 by M Saravanan

Worst service by Netplus Broadband (Netplus Broadband Services Private Limited) ^Open

Hello, I paid rupees **** to install new broadband connection from netplus in Hisar, * days back. It was promised that connection will be installed in one day but it has been * days that no connection is installed even after taking the advan...

Aug 22, 2020 by Deepak Jain

Connection (GTPL) ^Closed

I started to connect with GTPL from March * month package. in this package total of * months no connection. I complain to customer care but they are didn't solve again I try to renew this package but again the same issue no one cares about the ...

Jul 09, 2020 by Yogendrasinh chavda

Broadband not replaced (GTPL) ^Closed

My tj** connector or lan cable is damaged they are not fixing it. It's benn * days since i filed the complaint but no action has been taken...

Jul 09, 2020 by Anirudh sharma

Indravadan Parmar (GTPL) ^Closed

I have subscribed for your broadband connection at my residence by making a payment of Rs.*,***/- (Receipt No.***** - dated : **.**.****). Though wiring and installation had been done on **.**.****, I and my family members are unable to make u...

Jul 07, 2020 by Indravadan Parmar

Lied about providing internet (Gtpl Ahmedabad Cable Network Private Limited) ^Closed

I paid to set up WiFi service from GTPL at my home in Ahmedabad and their salesman promised me that if i pay before ** days, i'll get my Wifi but it's been ** days but still i didn't get any Wifi or response from them. I went to their office in...

Jul 07, 2020 by Dharmendra Choudhary

Bill paid but account is deactivated (Hathway broadband Hyderabad ) ^Closed

I asked to cancel static IP and the corresponding charges from my account. Even after one month of complaining it is still there and i have to pay extra *** each time. One customer support person told that it has been disabled and so I paid my ...

Jul 07, 2020 by Jyothirmai Thondamallu

JIOFAB is a Online Thiefs (Jiofab) ^Closed

JioFab is a brand filled with Thiefs.. Never ever trust them.. Product are too too cheap. Never expect the product which u buy but u will surely lose money by getting trap by this idiots.. They are bastards started business to rob money of inn...

Jul 07, 2020 by Ram

Every 34 day internet issue (Tikona Digital Networks Private Limited) ^Closed

I have installed tikona internet in April ****. At first every **-** day i have to raise complaint related to speed issue and no internet. they will take *-* day to solve the issue. and again after few day same issue.. it affects my work ...

Jul 07, 2020 by Chirag Jogani

Installation not done sales executive didnt reply (Act Fibernet Bangalore ) ^Closed

I have paid **** on act fibernet bangalore location July *nd promising the service to be done in * days.. Till now no response and no acknowledgement from the sales executive. Name:ashwini gowda Number:**********...

Jul 06, 2020 by Abhishek sh

Not providing new connection and not refunding (ACT Broadband) ^Closed

Good morning sir/madam, I have registered for a new connection with Account id: ************, but as there is no slot inbox available in the area so the technician has asked us to apply for a refund as they are not providing a new connection ...

Jul 06, 2020 by Triveni

No installation done yet inspite of paying full amount (Airtel Broadband ) ^Closed

I want to take this opportunity to share my grievance about Airtel Broadband, Bangalore. I requested for a new connection on **th June, ****. A gay from the back end team came and collected ₹**** from me for * months and promised they would ...

Jul 05, 2020 by Ijaz Nizami

Net not seepd why check my problem (GTPL) ^Closed

**,gutam park society near Samrat society Surat punagam Gujarat ...

Jul 03, 2020 by Savan Moradiya

Innumerable number of calls (Hathway boradband Chennai location) ^Closed

I have shifted from Chennai to my home town due to lockdown and I don't require any connection now. but getting innumerable number of calls from Hathway internet customer care ....

Jul 03, 2020 by Minish

Network Issue in Joister (Joister Connect) ^Closed

Took a yearly plan from Joister with amt of *K. Its service is worst. In a week *-* Days, we face network issue. Tried connecting with Customer care..but no any response from them. I want my Money back if they are not capable of providing a goo...

Jul 02, 2020 by Snehal

GTPL Broadband connection (GTPL) ^Closed

I Paid in advance for ** months GTPL plan and they promise me to get connection in *-* Days. But still after **Days i did not get any information or Connection for My Broadband. i tried to connected to the person who process my services but is ...

Jul 02, 2020 by tarunkumar H. Kathiriya

Extra Bill without plan change Airtel Broadband (Airtel Broadband ) ^Closed

This is Bhargav from Hyderabad. Last month I applied for a plan change from *** plan to *** plan as I wanted an increase in the broadband speed. To upgrade my plan, Airtel must change my Router box and give me the confirmation that the pl...

Jul 01, 2020 by Akarapu Bhargav

Hathway Braodband connection not closed despite multiple requests (Hathway boradband Chennai location) ^Closed

Hi, I have taken Hathway Broadband connection in May **** in Chennai where I used to work. I used the connection for one year till May ****. I relocated to other place and asked Hathway broadband team to close my connection. I called them multi...

Jul 01, 2020 by Abhishek Nowduru

No connection since days no action taken given false information (Excitel Broadband Pvt. Ltd) ^Closed

It’s been days that there is no internet connection at all, I’ve been complaining continuously to the customer care, raised tickets, called them hundreds of time but no action taken on resolving the issue. It’s been a pathetic excitel ser...

Jul 01, 2020 by Supriya Rao

Torturing customers in WFH time (Act Fibernet) ^Closed

I used ACT for over two years earlier and it was all fine though the network had issues. then i had to relocate and i called up and asked for the disconnection.. now after three months, i again sent a request for a re-connection of the account....

Jul 01, 2020 by Pradeep Kumar Puppala

GTPL Broadband is down since 6 days (GTPL) ^Closed

Hello Team, My broadband service is down since **th June Afternoon. Raised multiple tickets on call. However, tickets are closed without any action. First Ticket: Raised on **th June. It was closed on **th June without any resolution....

Jun 28, 2020 by Harish Kumar Mudaliar

No internet connection after new installation (Hathway boradband) ^Closed

We have installed hathway broadband last week. They have only taken money but there is no internet connection since installation.. everytime we call them (Vikas and Ashish) they will say they will get back but nothing has been done. Thier serv...

Jun 27, 2020 by Vijeth