Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Complaint closing without Resolving (GTPL) ^Open

I have registered complain regarding fault in router three times. Everytime they are saying they will solve problem and they close complain without solving within two days. They don't even call for resolve issue. They Directly close it....

Jul 17, 2020 by Nairutya Patel

Complaint against broadband service provider (Aditya Broadband Services Private Limited) ^Open

I took broadband service from a local Internet service provider aditya broadband on *th July **** inour area. They took total Rs.*,***/- for router, wire, installation but didn't provide any bill. They took the amount via Google Pay to the mai...

Jul 15, 2020 by Barunasis Mallik

Frequent call after disconnected Broadband (Hathaway Broadband) ^Open

About *.* years back I disconnected Hathway broad for frequent internet issues. But still, they are calling for activation....

Jul 14, 2020 by Gunasekaran

Money not yet refunded (Hathway boradband Chennai location) ^Open

Hi Team, Please find the attached copy of my bill, I made my payment by last * with hathway for new broadband connection I didn't get any connection from them even they not refunding the money I paid to them, I keep on chasing them throw th...

Jul 13, 2020 by vignesh kumar

Service not installed (Tikona Broadband) ^Open

What is your review of Tikona Digital Networks? Let me share my experience. I wanted internet connection so I looked up Tikona because there are many posters of Tikona in my city. I called Tikona for a new connection. There was less or no wait...

Jul 13, 2020 by Trinadh Yerra

Internet service refused no refund (You Broadband) ^Open

On April *, I ordered a new connection from You Broadband using their website, and paid using Google Pay. The amount was ****. After nearly a week, I had no response from the team. I had contact details of one of their technicians, and he said ...

Jul 13, 2020 by Arjun Sindhya

Servoce not provided properly (Airlink Broadband Private Limited) ^Open

Complained on= **/**/**** Problem= no connectivity in my broadband router I have no internet connectivity since ** days of my formal complain to the company called airlink broadband pvt.ltd. i have called so many times but no proper reply. I ...

Jul 13, 2020 by Jignesh

Regarding the internet speed and bad connection (Ion Broadband) ^Open

I pay for my internet per month which cost me around ***rs per month which says i will get ** mbps speed .But i only get * to * mbps speed .Every time complaint about it to they customer care they say"We are looking into it " but still i am not...

Jul 12, 2020 by Sushant Mane

Services not reachable (Rhythm Broadband Pvt Ltd ) ^Open

They are unable to provide me the broadband service. In case of breakdown they are unable to assist us further which creates mental and monetary losses. ...

Jul 12, 2020 by Sparsh Garg

No any service regarding gtpl broadband (GTPL BROADBAND AHMEDABAD) ^Open

Hello , i had to instal the brodband aug-**** ,plan -**mbps, but never rich their **mbps till today andsometimes *-* days/week are always not working properly.. This issue i had to told the broadband office ...and person came to our home and ...

Jul 12, 2020 by Vismay modi

Worst broadband service (Onebroadband) ^Open

I took onebroadband's broadband connection ** days ago. There internet service is so poor. It comes and goes whenever it wishes. Of the last ** days, atleast I've been without internet for * days.These guys are good for nothing. Truly the worst...

Jul 11, 2020 by Aman Kumar Singh

Online quick recharge (Siti Cable Network) ^Open

Sir maine siti cable network se ** April **** ko subah *.**am ko online quick recharge se recharge kiya tha. Mera ammount ***rs mere bank me se cut gaya. Lekin fir bhi recharge done nahi huaa.maine fir customer care ko call kiya. To unhone kaha...

Jul 11, 2020 by Yogesh gautam chavan

Not giving connection (GTPL) ^Open

I call the GTPL Office at my location but they are giving me the stupid reason like: First call: we don't give connection at your location. *Now there is connection in front of my house and they are telling me that we are not giving connectio...

Jul 10, 2020 by Bhavesh Solanki

Internet not working (GTPL) ^Open

Today installation of new connection at my home. Internet is not working ...

Jul 09, 2020 by ANDE VENKATESHWARLU

New Broadband connection not given since 5 months (GTPL BROADBAND PVT LTD hyderabad) ^Open

I have paid rs **** to GTPL Broadband Pvt ltd hyderabad towards new broadband connection in Feb ****. They promised me same day connection but till now they have not provided connection, I have called them more than ** times but they have not t...

Jul 09, 2020 by Rama Pagidala

INTERNET NOT WORKING (Airlink Communication Private Limited surat) ^Open

ITS BEEN * MONTHS AND ALREADY WE HAVE STARTED FACING PROBLEM IN SERVICE THIS IS SECONF TIME IN LAST TWO MONTHS THAT NET HAVE STOPPED WORKING ..THEY TAKE *-* DAYS TO RESOLVE THE ISSUE. WITH GOING ONLINE CLASES OF CHILDREN ITS VERY DIFFICULT FOR...

Jul 09, 2020 by ASHISH

Internet service faulty (TIKONA INTERNET SERVICE PROVIDER) ^Open

Despite repeated complaint Tikona has not restored the speed of my internet. My plan is if **mbps. Speed I get in *-* Mbps. Half of the time net doesn't work. I am using Airtel data fur my work. I want refund if money and penalty on Tikona....

Jul 09, 2020 by Neha saxena

Issue in WIFI (Gtpl Ahmedabad Cable Network Private Limited) ^Open

We are recently facing issues with the WIFI network. It’s been a week since our house is facing WiFi issues. Please try to resolve this. Thankyou....

Jul 08, 2020 by Tanisha Shah

Improper network (Tp-Link India Private Limited) ^Open

Hello sir/ madam. in last week we have taken broadbank means router but now in night time the internet is not coming and some time in day also not coming proper internet so pls accept our complaint. due to inconvenience of internet supply I co...

Jul 08, 2020 by Magan Vaghela

GTPL Broadband installation not done (Gtpl Broadband Private Limited) ^Open

I've paid Rs. ****/- for subscription of GTPL broadband on *th June and I received message from GTPL that they have received my payment. I was told by their advisor that setup will be done in * days. It's been more than * month but till today n...

Jul 08, 2020 by Yash H Shah

Broadband Connection Issue (Allaince Brordband Pvt Ltd ) ^Closed

From last ** Hr my net connection was lost and it is not resolved...

Jan 03, 2020 by Arindam

Receiving Harrassment Calls From Hathway Internet Continuously Nonstop for the last 2 months (Hathway broadband) ^Closed

Receiving Harrassment Calls From Hathway Internet Continuously/Nonstop for the last * months. Have told them multiple times that I am not interested in their Internet services as they were quite bad. Frankly the worst internet company. I get...

Jan 03, 2020 by Manish Thakur

Internet not working (Net plus Broadband Services) ^Closed

Internet not working and they are charging me full payment although internet not working from past one week and no body listen to my complaint.i call their customer care many times but no response they are only telling me to wait ...

Jan 02, 2020 by Sarabjot singh

Not Deactivating my broadband (Connect Broadband) ^Closed

I'm Yash Kumar I'm having a connect broadband by the name of Harinder kumar having connect number **********. I no more live in India now and have been contacting connect from so long to deactivate my internet and take my modem back but they ...

Jan 02, 2020 by Yash Kumar

Internet not working even after multiple complaint (Excitel Broadband Private Limited) ^Closed

Hardly there were any days when i was provided proper net connection , *-* days network cut was normal for this company .But the Problem arise when when the duration of net cut became endless . After complaining many times, hardly any technicia...

Jan 01, 2020 by Sandip

Hathway upload speed very low (Hathway broadband) ^Closed

My hathway broadband upload speed is very low.i have hathway broadband **mbps unlimited plan. i was promised **.*mbps upload speed but i am receiving only *mbps upload speed on all speedtest servers except hathway. they have capped the upload s...

Dec 31, 2019 by SIDDHARTHA DUTTA

Refund not received (Hathway boradband) ^Closed

Hi, I have taken the Hathway service in the month of **th October, **** and they said the connection would be established in two days but it didn't happened. I have waited more than a week for the connection but it was not done. At the end, ...

Dec 02, 2019 by Balaji

Slow speed by ISP (Youbroadband powered by Vodafone) ^Closed

From last * months I complaining continuously about slow speed but Youbroadband executives just give me copy paste answers. Technicians come and just take a look they don’t do anything. Mine is **mbps unlimited plan but I don’t get more the...

Nov 29, 2019 by Ruchi Buch

No services provided (Act Fibernet Bangalore ) ^Closed

Money has been taken by ACT fibernet for Wi-Fi installation but its been * days i have not received any call.The lady who asked me to pay is not taking call.Customer care is telling lies that it will take **hrs. Every day i call them they say *...

Nov 28, 2019 by Rajnish Dwivedi

Services not provided (jio fiber net (RELIANCE)) ^Closed

I subscribed for jio fibre connection in june **** under order number n****b****y and was promised that the connection would be active in ** days. they took the money inr ****.** up front but i never got the service, the customer service is so ...

Nov 28, 2019 by Dheeraj verman

Services not provided (Airlink Communication Private Limited surat) ^Closed

I have complaint for my internet not working since *st November today is **th November no one is giving attention to my complain. I also visited there office they say today it will be done but problem remains unsolved....

Nov 26, 2019 by Rohan Patel

Refund not received (Tikona Infinet Private Limited TIPL ) ^Closed

I purchased the new connection on **th Nov ****, the engineer visited to install the connection and told me to pay **** Rs as subscription charges and told me to refer tikona quick-pay for the same, My first transaction failed due to paymen...

Nov 26, 2019 by Peter Fernandes

Hathway Calls issue (Hathway broadband) ^Closed

I am close my connection from hathway * month back and all my due were clear and I have also return modem which were given at the time of installation. Now they keep calling for new excitement offer and i am fed up to mention that my location d...

Nov 25, 2019 by Rohit Singh

Connection disconnected but getting daily calls for renewal (Hathway Broadband Internet Chennai) ^Closed

I disconnected my internet connection and explained the reason to Hathway for disconnection. Hathway person came and collected the router within the week. But they were daily making the call asking for the reason for disconnection or they ask m...

Nov 20, 2019 by Deena

Connection not activated (Act Fibernet Hyderabad) ^Closed

I got a new connection for my home and paid the money around *rd of november. its been * and a half weeks and they they still haven't activated my account i keep trying to reach the nodal office and the person who came to collect the money, th...

Nov 20, 2019 by Uma devi

Cheating with Packages (Hathway broadband) ^Closed

I had disconnected Hathway connection for months & they kept calling or reaching out to me for connection. I received an email from a Person called Manthesh for Hathway providing me * months internet along with * months Hathway cable TV. I rech...

Nov 18, 2019 by Vijai Anand

Internet issue by Hathway (Hathway broadband) ^Closed

I am not receiving hathway internet service to the amount I paid.Every time there is some issue with the service provider.since * months I am facing the internet speed issue and frequent dissconnection.Even after raising complaint to hathway c...

Nov 15, 2019 by Nagenderreddy

Refund not provided (Hathaway Broad band) ^Closed

I Asha sharma booked a Hathway connection on **th November **** from Hathway executive Mr Inderjeet +** ***** *****. And paid Rs **** cash for an internet connection receipt attached with this email but he failed to keep his promise so I decide...

Nov 14, 2019 by Asha sharma

Incorrect bill generated (Airtel Broadband ) ^Closed

I am using airtel broadband from ****. Currently i am in *+* months plan and i paid the amount for this plan as it's advance rental plan. I should get new bill in the month of February ****, but Airtel sent renewed my plan in October **** and s...

Nov 14, 2019 by Umamahesh

I am not able to get the internet from last one month (Excitel Broadband Private Limited) ^Closed

HI , I am not able to get the internet from last one month onwards , i raised a call to concern brodband they told issue will be resolve to day EOD ,but issue is not resolve again i call to next day same thing they are saying i mailed to concer...

Nov 14, 2019 by Sandeep paleru