Top consumer complaints in 2024 - Voxya Consumer Forum Online

Travel Complaints

There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.

For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.

Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.

Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.

Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.

We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!

Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.

In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.

But first lets check out the famous travel companies in India

Famous Travel Companies in India

1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.

They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.

2. Yatra:
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.

3. OYO:
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.

4. GOIBIBO:
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.

5. HappyEasyGo:
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.

6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.

7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.

8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.

9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.

10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.

Types of Travel Complaints

1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account. This is the most common issue faced by almost all the consumers in cities like Pune, Mumbai, New Delhi and Bengaluru.

During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.

2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.

3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.

4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.

As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.

5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.

Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.

6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.

7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.

8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.

How to resolve travel complaints?

1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Yatra- support@yatra.com
Make My Trip- care@makemytrip.com
Happy Easy Go- cs@happyeasygo.com
Clear Trip- customersupport@cleartrip.com
Goibibo- travel@goibibo.com
Travel guru- service@travelguru.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :

Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102

3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.

4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.

If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you feel uncomfortable doing all this yourself, then you should use Voxya to file a complaint against travel company. We will send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.

Most Common Issue Reported for Travel Complaints

Money deducted, Ticket not booked

No Refund

Booking canceled

Customer care not responding

Bad hotel booked

Misbehavior by staff

Fraudulent Booking agents

Fake Club membership sold

Train canceled without knowledge

Booking dates changed

Room was not clean

Cab did not arrive on time

Cab driver canceled the trip

Rapido Overcharged me (Rapido) ^Open

Rapido Ride Id - RD***************** Booking Date - **/**/**** Amount paid - ***/- Reg Mobile no.- ********** Date of Journey - **/**/**** Complaint No.- Not Provided Problems Details - I had booked a ride from Rapido. When I booked the ride, h...

May 11, 2026 by Aditya Choudhary

Deficient service Visa not processed on time by travel company (Kesari Tours Private Limited) ^Open

We booked a group tour package with Kesari Tour Pvt Ltd to Uzbekistan and Kazakistan for a family of * people, by paying an advance of Rs.*,**,*** on ** Jan ****. The tour dates were *-** May **** and remaining payment of Rs ***,*** was paid on...

May 07, 2026 by venkateswaran Krishnamoorthy

Amount Refund (Yolo Bus travel) ^Open

Complaint Description: I am writing to file a formal complaint against Yolo Bus for deficiency in service, unfair trade practices, and mental harassment. I had booked a bus ticket through the Yolo Bus app. Due to the extremely poor an...

May 05, 2026 by Vishnu sai Rangu

No refund (Redbus) ^Open

Booked ticket from Akola to Vadodara in near about Rs **** as AC sleeper coach, Bus broke down in Jalgaon not arranged any alternative bus, then halted one another bus on the way, that bus driver again demanded **** rupees, paid to him no optio...

May 05, 2026 by Komal Khandare

No customer support and substandard property on their website (Makemytrip) ^Open

I booked a villa for * nights for my wife and me in goa from makemytrip which showed it had pool and other amenities and the villa ina very good condition which was clearly misrepresented and completely opposite when i enetred the villa. One o...

May 04, 2026 by ABHIMANYU AGARWAL

Complaint Against Zoomcar for Delay in Compensation Settlement (Zoomcar India Private Limited) ^Open

I am filing a complaint against Zoomcar India Pvt. Ltd. for failure to provide agreed compensation for my vehicle. My car, purchased and registered on **/**/****, was listed on Zoomcar. It was booked by a Zoomcar customer and met with an acc...

May 03, 2026 by AYUSHI JAIN

Unjustified classification of my booking as No Show (KLM Airlines) ^Open

FORMAL CONSUMER COMPLAINT DRAFT Against MakeMyTrip And KLM Royal Dutch Airlines. Complainant: Dr. Safeer Khan Email: anatsafeerkhan@gmail.com Phone: +**-********** (WhatsApp call and messages) +***-******* (Normal & WhatsApp call and m...

May 03, 2026 by Safeer Khan

Bus did not arrive at boarding point refund wrongly denied (Goibibo) ^Open

I booked a bus ticket through Goibibo (Booking ID: GOBUSAND**********) from Kolkata (Santragachi) to Bangalore on ** May at **:** AM. I reached the boarding point on time, but the bus never arrived. I waited for more than *.* hours without a...

May 02, 2026 by Sourav Samanta

Issuance of Invalid Incorrect MakeMyTrip Gift Card Voucher TXN ID (Magicpin app) ^Open

I am writing to formally lodge a complaint against magicpin regarding a MakeMyTrip gift card purchased on ** april **** for the amount of ₹*,***. Txn id-: ********* The gift card details provided by magicpin are invalid. Upon attempting ...

Apr 29, 2026 by Devansh Gupta

NonDelivery of Booked Vehicle (Onroadz car Rental) ^Open

I would like to lodge a formal complaint against ONROADZ Car Rentals Private Limited regarding a failed car booking and the inconvenience caused. I was traveling to Coimbatore and required a self-drive car. On **rd April, I contacted the com...

Apr 29, 2026 by M V Sastry

Air ticket refund (Akbar Travels Online) ^Open

Hi I have booked Air ticket by akbartravels.com which was refundable, and later one I requested for cancelled and they cancelled and they quoted **** INR will refund on ** Feb ****, from that day I have sent multiple email but no positive respo...

Apr 26, 2026 by VIJAY KUMAR THAPA

Refund not given (Oyo Hotel) ^Open

I have book Super Hotel O Prakash Inn at Jamshedpur, Pin - ****** on **/**/**** at * PM. My booking and payment was already done but the hotel denied check-in and asked for extra money for the room (as there is huge demand for room for tomorrow...

Apr 25, 2026 by Manish Kumar

Refund the full amount of OLA Pro Gen (Ola) ^Open

Dear sir/mam, I am Raghuveer singh .I have ordered OLA S* Pro *kwh scooter on date **/**/**** have a order id no KLF***.But after next day price decreased by Rs.**** this shows comes under unfare trade with this loss i am in depression and tens...

Apr 23, 2026 by RAGHUVEER SINGH

Deceptive holiday plans (Clubriont Hospitality) ^Open

Clubriont Hospitality Services is a bogus company. They allure the people with tall promises and conduct special promotional events with attractive offers. Once you pay and get into the trap, they offer terrible services and you are in a soup a...

Apr 21, 2026 by V Srikanth

Refund not credited (Make my trip) ^Open

On *th of Feb **** booked a return flight ticket for Raipur to Bengaluru via Makemytrip app & total amount paid was Rs *****/-. A date change request was successfully done with the payment of Rs ****/-. As the plan changed had to raise a cancel...

Apr 20, 2026 by Akant Chandrakar

Visa pending (Trivial Chapter Hyderabad ) ^Open

Dear Sir, I came in touch with Trivial chapter through an agent called Mr. Nikhil from Trivandrum. He promised me that I would get a job Visa to Greece within six months. So I met him and he asked me to pay an amount of Rupees fifty Thousand f...

Apr 18, 2026 by Biju kanjiramkalayil Mariama

Deficiency in Service and Unfair Trade Practice by Ajay Modi Travels Pvt Ltd Leading to Financial Lo (Ajay Modi Travels Private Limited) ^Open

The Complainants booked a travel package titled “* Night Gangtok, * Night Pelling and * Night Darjeeling” with Ajay Modi Travels Pvt. Ltd. for the period **.**.**** to **.**.**** by paying a total consideration of ₹**,***/-. The Opposi...

Apr 17, 2026 by Vijaykrishna Dave

Financial Fraud EMI Scam and NonRefund ofby Rangers Club Pvt Ltd Fake GSTIN Used (Rangers Club Private Limited Noida ) ^Open

I am filing this complaint to expose the organized financial fraud, tax evasion, and severe mental harassment inflicted upon me by Rangers Club Private Limited, Noida. Incident Date: February **, **** Service: Vacation Ownership / Timesha...

Apr 14, 2026 by Aashish Saini

Immigration Fraud by Trivial Chapter Kochin (Trivial Chapter) ^Open

I am filing this complaint against Trivial Chapter regarding a Retainer Agreement signed on September **, ****, for the European Residency Program (Latvia). As per the terms of the contract, I have fulfilled my financial obligations by payin...

Apr 12, 2026 by Shameen Thonikadav Pallangod

Refund declined (Paytm/ Durgambha Travels) ^Open

I booked a bus ticket through Paytm for Durgambha Travels. During the journey, the bus broke down and was halted for approximately ** hours. This caused significant inconvenience and delay. The service promised at the time of booking was not ...

Apr 11, 2026 by Gurudath P V

Urgent vehicle not returned after booking end no support from zoomcar (ZoomCar) ^Closed

am a host on Zoomcar and my vehicle (UP**AL****) was booked under Booking ID JPSNK*ENX. The booking has already ended, but the vehicle has still not been returned by the guest. Earlier, the guest was continuously extending the booking for multi...

Mar 24, 2026 by SHISHIR YADAV

They didnt provide my refund even after asking me for my aadhaar card and said to wait 24 hours its (Rapido) ^Closed

my fare was increased during the ride and when I complained about it, firstly they didn't respond properly after a long conversation they sent it to rapido wallet which is completely useless for me. when I tried to contact them again they asked...

Mar 20, 2026 by Mridul Soni

Amount deducted ticket not recieved (Easemytrip) ^Closed

I was booking a ticket from Bhopal to delhi for a friend and made a payment of Rs. **** at easemytrip on **th March ****. But no ticket was booked and amount is deducted from my account of Rs. **** from upi. ...

Mar 16, 2026 by Garima Tiwari

Refund not credited by tripzygo even after 1 year (Tripzygo Rovara Travels Private Limited ) ^Closed

I had booked a holiday package with Tripzygo for May ****. I asked them to add an additional activity as part of this package. I paid them the additional charges as requested. They couldn't arrange for the activity so they assured me refund for...

Mar 12, 2026 by Shubham Agarwal

Payment Debited but Ticket Not Received Ahmedabad to Pune Booking (Yatra Com) ^Closed

I attempted to book a ticket from Ahmedabad to Pune through the Yatra website. During the booking process, a payment of ₹*,*** was successfully debited from my bank account via Google Pay (HDFC Bank). However, the booking session expired and ...

Mar 11, 2026 by Rajvi vakil

Amount deducted but did not receive flight tickets (Easemytrip) ^Closed

On **th March, **:** PM, I booked a flight ticket from Kolkata to New Delhi. The payment was made and money was deducted, but I did not receive a confirmation email or tickets. The details of the flight are as follows: IndiGo *E-**** (CCU...

Mar 11, 2026 by Suparno Saha

Cancelled bus fare refund (Yatra.com) ^Closed

I cancelled my * bus booking which I made through YATRA.COM . I asked for refund. I got a mail from yatra.com that says they already initiated the refund. The booking was on **th ,**th ,and **th February. But still I didn't get the refund in my...

Mar 10, 2026 by Prasoon sadanandan

EaseMyTrip com Unprofessional Unethical Business Practices (Easemytrip.com) ^Closed

I tried to book train ticket through easemytrip.com on *th Jan **. The amount was deducted and ticket was not booked against Booking ID EMT*********. Despite all the written and verbal assurances, the company has failed to refund the deducte...

Mar 10, 2026 by Nitin Dudeja

Payment Refund (Easemytrip.com) ^Closed

Feb 27, 2026 by Nitin Dudeja

Refund not recieved (Goibbibo ) ^Closed

I have cancelled my train ticket booked via Goibibo on **th January **** but I havent received my refund yet. They were multiple follow ups done on this but no response from the customer care....

Feb 16, 2026 by Kanchan

Deficiency of Service Misrepresentation Refund Not Processed (YAxis solutions Private Limited) ^Closed

I enrolled with Y-Axis for UK job assistance services for myself and my sister. At the time of enrollment, their representatives assured us that they would provide end-to-end support in securing employment opportunities in the United Kingdom. B...

Feb 13, 2026 by Tanzim Panwala

Refund from YAxis Oversees Careers (YAxis Oversees Careers) ^Closed

I engaged Y-Axis Immigration Services for assistance with the German Opportunity Card (OC) visa and paid approximately ₹**,***/- (inclusive of GST) as consultancy fees. As the process was new to me, I relied on their guidance and professional...

Feb 06, 2026 by Preeti Nagathan

Against PI Overseas private limited fraudness (Pi overseas private limited ) ^Closed

Dear Sir/Madam, I have purchased a service pack from M/s PI Overseas Private Limited for Canada Visa Permit on **/**/****. They has conducted audio interviews on Zoom for about * times, all of are fake. Then I apply refund application for a ...

Feb 02, 2026 by Hasan muhaz

Unauthorized Deduction on Flight Cancellation by Easemytrip com on the Indigo Airlines flight even a (Easymytrip com) ^Closed

Against the flight cancellation of Indigo airlines Dated *th December I have received the full refund amount of Rs **** however Easemytrip.com has wrongfully deducted Rs **** on the booking which was cancelled by the airlines I have also pr...

Jan 22, 2026 by Kaustav Das

Extremely poor services and total absence of response (Clubriont Hospitality Services) ^Closed

Clubriont Hospitality allured us into their offers in the month of July and accordingly I took membership for Rs. * Lac for their tour services over * years. This was for * days each year for * years in */* Star Hotel accommodation and travels ...

Jan 20, 2026 by V Srikanth

Yatra com Flight Payment deducted but PNR not issued No Confirmation (Yatra.com) ^Closed

I booked a flight on ** Jan **** for travel from Raipur to Pune for two adult passengers. The full payment was successfully deducted from my credit card; however, the booking status remains “PNR Confirmation Awaited”, and no valid PNR has b...

Jan 17, 2026 by Rohan Bajaj

Not getting service need refund (Genial Club Holiday Pvt Ltd) ^Closed

I have made payment of *.** laks to Genial Holiday for Membership but not get any Service. And no response from them...

Jan 14, 2026 by Bhanu Prakash Pareek

Yatra com Bus Ticket not confirmed but money deducted (Yatra) ^Closed

Payment made on google pay for bus ticket..but shows payment failed in website..money was deducted form my account and no confirmation reference number for my booking.....

Jan 13, 2026 by Fayaz

EasemyTrip Flight Refund for International Flight (Easemytrip) ^Closed

Flight Details & Notifications Original Booking: Record Locator: AVYYAI Flight: *D *** Route: Colombo (CMB) → Malé (MLE) Date: ** December **** Original Departure: **:** hrs Original Arrival: **:** hrs Delay Notificatio...

Jan 12, 2026 by Hemant Chandani

Refund not given (Warsi Tours) ^Closed

We booked our train tickets from mumbai to manali and manali to mumbai but the agent forgot to book the return tickets and offered to book the ticket one day ahead but it was not approved by us so we demanded a refund and he said refund will be...

Jan 09, 2026 by Dhruv Jain