Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Worst service with no telecom network coverage in noamundi jharkhand with area pin code 833217 no (Vodafon Idea) Open
Dear Sir, I want to file complaint against Vodafone Idea for fooling me as a customer. I ported my Jio SIM with number: -********** to Vodafone Idea on May ****. Subsequently when I moved from one city that is Jamshedpur to another city Noamund...
Jun 16, 2024 by Rahul Dey
Urgent Appeal for Resolution of Internet Issue Docket Number DEL (Vodafone Idea Vi network ) Open
Dear Vi Appellate Authority, I am writing to express my deep concern and frustration regarding the unresolved internet issue associated with my complaint docket number DEL-V***********. Despite my previous attempts to seek assistance through V...
Jun 13, 2024 by Md Masroor Anwer
Incorrect Jio postpaid bill for the month of May June 2024 (Jio Telecom) Open
I am writing to bring to your attention a significant discrepancy in my postpaid bill of **,***.** Rs for the period of May-June **** . As a Jio postpaid customer for the past ** years, I have never faced any issue with billing so far. During ...
Jun 12, 2024 by Nirmal Sasindran
Network issue not resolved after raising 3 tickets (Airtel ) Open
@airtelindia @Airtel_Presence since half a month following up Airtel customer care ,raised complaint * times...it got closed automatically,please let me know if **yr old customer is not your priority. ***********, ***********, *********** compl...
Jun 05, 2024 by Tushar Pandey
Discount related (Bharti airtel ltd) Open
Sir I have purchased * vanity numbers from Airtel Mumbai Circle office employe name is Anshuman Chowdhury. He is confirmed and give commitment on written Email .. he will give discount on MRP of vanity changes which is * Lacs each on * numbe...
Jun 04, 2024 by Anshul
Wrong promise misleading the customer (Bharthi Airtel) Open
I am writing to address ongoing issues with the Airtel-UL-Xstream Value *** Unlimited GB (**Mbps/****Kbps) COMBO Plan, which I subscribed to on **-May-****. Despite paying for * months upfront, I have faced recurring internet-related problems s...
Mar 19, 2024 by Koppana Rajesh
Service not provide (Airtel ) Open
My Xstream Fiber ID *********** *st Appointment Message Hi, your service request no. *********** has been assigned to engineer Sumant Kumar (***********). He will contact you between (** Feb **** **:** AM - **:** AM). To reschedule as per y...
Mar 16, 2024 by Monika Bedi
Jio Fiber Fraud (Jio) Open
Booked jio fiber on **th February **** and paid Rs **** as booking amount and today is **th March **** but till now no one came to install fiber and didn't get my refund yet after complaining many times to jio. so they are making people fool a...
Mar 15, 2024 by SHILPAN SATHWARA
AIRTEL Broadband Problem (Airtel ) Open
*. Broadband is disconnecting intermittently. Often every *-** minutes. *. Low speed. *. Complained *-* times. *. Airtel is ALWAYS closing Complaint without rectifying. Without asking my clearance. ...
Mar 10, 2024 by Ajit Panikkar
Issue with billing and disconnection (Airtel ) Open
i have * lines of airtel , * at home and * numbers at office. i raised a request for disconnection on oct **th for home number and got a confirmation that the request is received from the airtel team but while disconnecting, the airtel team has...
Feb 22, 2024 by Ankush
SIM crad not yet delivered (VI simcard) Open
I have decided to change the port from JIO to Vi, since the service and network willl be fine. I have applied for the SIM crad delivery online on * Feb **** at *.**.pm and I was told that the SIM will be delivered within **hrs and i waited for ...
Feb 08, 2024 by Magesh kumar Dharmalingam
Financial and reputation loss due to delayed sim replacement (Airtel ) Open
I have been a regular customer of Airtel Postpaid services with mobile number ********** for over * years. On Monday morning, January *, ****, I found "emergency calls only" on the network section of my mobile...
Jan 30, 2024 by Jay Shihani
Wifi network issue since 7 days has affected our work and wage (Airtel ) Open
Since **th jan every next day airtel wifi network is going down. Support team is not Supporting us. Instead of fixing the issue they are just marking the tickets as resolved. It has now started affecting our work and wage. They are not refundin...
Jan 17, 2024 by Aroop Mukherjee
Change plan without customer acknowledgement (Vodafone And Idea VI) Open
MY vi no *****XXXXX has the plan of ***, but this month when i receive my bill my plan is ***. They changed my plan without my acknowledgment and if i call to customer care then they said that plan is changed by company, so in that case compan...
Dec 28, 2023 by udit chaudhary
No resolution for faulty broadband by airtel (Airtel ) Open
I am an Airtel Broadband user from past *-* years. I was satisfied the service until the ongoing pathetic experience with the customer care and technical support team. My internet stopped working on Nov **, ****. I raised a service request no....
Dec 11, 2023 by Kunal Swami
Tata sky payment rewards regards (Tata sky tele services) Open
Tata sky par mujhe se galat recharge ho gya tha.. Tata sky app se.... amount ****rupes. Jisko refund ke liye Maine customer service ko ma bahut zyada baar call kar chuka hun...par meri kisi bhi tarah se koi solution nhi kar rahe....ma Roz call...
Dec 09, 2023 by Naveen Kumar
Broadband not working (Airtel ) Open
Broadband stopped working for us around Oct **. After complaints they told there was a cable issue around Nov */* and claimed they have replaced the cable/junction box. But since then broadband would work only intermittently and upload speed wa...
Nov 21, 2023 by Jahan
JIO SIM CARDS GIVEN ARE NOT WORKING VIEW MISTAKE BY JIO EMPLOYEE WHILE UPLOADING DOCUMENTS (Jio) Open
I AM RAJEEV KUMAR COMPLAINING ON BEHALF OF THREE FOREIGNERS. HERE IS MY ISSUE *. REFER TO JIO SIM CARD ORDER ID NO****TATYG*, NO****TAXIHI AND NO****TAYSGK DATED ** OCT **. *. I AM WRITING HERE ON BEH...
Nov 08, 2023 by Rajeev kumar
Reliance Jio not refunding (Reliance Jio company in) Open
On **.**.** I paid Rs ****.** to reliance Jio for grocery items. But order not generated. Now inspite of lot of mais - jio is not refunding money. Neither they are replying mail....
Nov 05, 2023 by Yogesh Jambusaria
International roaming charges (Vodafone Idea) Open
Vodafone accepted network issue in USA internaional roaming, accepted to remove datapack and related roaming charges due to poor quality or drop calls or one way hearing faced during calling. ** days Pack **** was removed but instead they charg...
Oct 30, 2023 by DHANASEELAN RATHNAM
shri ganganagar keshrisinghpur line !G K ** kise K (AM*>( * (> chatavni na kuch or >(** mara h yaha kal (M*>( hoga ...
Mar 30, 2022 by bishnoi
Refund not credited (Airtel Broadband ) Closed
I applied new connection for airtel on *rd March **** they didn't fox the network in time i asked for refund... They initiated refund but... I didn't yet received thr refund.. Its almost one month ...
Mar 27, 2022 by Ravikumar Gurram
Send Money but not getting recharged (Google Pay) Closed
I made the payment. money was deducted from my account. but not getting charged. i want refund....
Nov 26, 2021 by Shishu Kumar
Filthy Airtel Broadband Router (Airtel ) Closed
I ordered airtel xstream fiber on **th october and the connection was installed and activated on **th october and after one hour of installation the router stopped working and when I called the installation guy he checked and told me that the w...
Oct 22, 2021 by Pramod
Airtel Xtream Fiber Sales fraud (Airtel ) Closed
Hi I applied for Airtel Xtream fiber for my Home in Sec ** Chandigarh on ** Aug ****. The sales guy visited and did my KYC and i paid Rs**** through airtel portal. I got text from airtel saying installation will happen soon. Its been almost...
Aug 23, 2021 by Anup Chhabra
Airtel broadband not working since 6 days and no one came to fix it yet (Airtel ) Closed
Airtel broadband stopped working on *th July **** and many complaints and mails no one has come yet to resolve it. Last month also broadband not working for ** days. I am facing lot of difficulties in attending my office calls . I've exhausted ...
Jul 09, 2021 by Suyash Mishra
Airtel Broadband Services (Airtel ) Closed
Airtel Broadband Services - Nagpur I've requested a new broadband connection of Airtel on **th of May, ****. It's been more than a week now, but the commitment made by the airtel representatives has not been fulfilled yet, as I've not got the ...
May 18, 2021 by Akshay Dhengre
subscription issues with Radhe movie (Zee 5) Closed
I have subscribed for premium package at Zee* for Rs.*** that includes Radhe movie and Zee* subscription. But I was not able to watch the movie afterwards but only the trailer and subscription history shows expired. I again paid Rs.*** thinking...
May 14, 2021 by Shivangi Bhatia
Internet Speed (Airtel Broadband ) Closed
I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or authorisation and bill dropp...
Apr 23, 2021 by Neeraj Mishra
Executive abuses (Idea vodaphone postpaid) Closed
My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses ...
Apr 09, 2021 by JAY
Slow internet speed (Jio Telecom) Closed
I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i am not able to open google pa...
Apr 08, 2021 by Divyesh kamalia
Package not delivered (Zee5) Closed
I subscribed zee* yearly pack by Google pay...but after recharge zee * won't running... even zee* stop responding... please help me and active my plan or otherwise refund the amount ***....
Apr 05, 2021 by Peyali Sarkar
Internet connection issue (Vodafone And Idea) Closed
We are using Vodafone Idea internet connection for work from home. While electricity cut, mobile tower management is not starting their generator and its caused connection disruption. thanks, Surya ********** ...
Apr 01, 2021 by Surya Yadav
No Internet services provided and incoming outcoming were barred before the expiry of the pack (Airtel ) Closed
Hi Team , Today am reaching here for two issues (Mobile Number: **********) *. No Internet services provided for recharged amount *. Plan has been revoked before expiry date and barred the incoming outgoing calls. Recharge summary: On mar...
Apr 01, 2021 by Dinesh Kumaar
Excess Charges (Zee 5) Closed
I cancelled my Zee* subscription three months back but still amount is getting debited. *-* times i cancelled it but it was debited * times from my credit card.....
Mar 31, 2021 by Anurag Tiwari
Delay in Airtel Fiber broadband installation by much more than committed time (Airtel Xtream broadband) Closed
I booked fiber broadband connection on ** Mar **** at **:** by paying **** via Airtel's official link. I met Airtel sales person Banti Singh (**********) in Adarsh Nagar Subhash Park and he was advertising there for Airtel. So, I called him and...
Mar 27, 2021 by Mohit Mittal
Amount not credited in my Dishtv account (dishtv in) Closed
Sir, I have done Rs *** recharge for Customer id *********** (Ajay Sable) on **/*/**** on dishtv official website,Payment done via (Mobikwik wallet transaction id is MOB-******** and was successful)But amount has not credited in my Dishtv acc...
Mar 25, 2021 by Pramod patil
Refund and keeps hanging (Zee 5) Closed
My app used to hang a lotttt when I had availed the membership not able to see one video properly it really hangs aa lotttt if u want to download it would take half an hourrr for just to show that now it has started downloadingg...
Mar 25, 2021 by Khushi Sahu
I cancelled my Zee subscription two months back but still amount is getting debited times i cancelle (Zee 5) Closed
I cancelled my Zee* subscription two months back but still amount is getting debited. * times i cancelled it but it was debited * times from my CREDIT card......
Mar 25, 2021 by Gaurav Shukla
Incoming call not received (IDEA) Closed
I bought a number of idea in which I am unable to receive. Call....
Mar 23, 2021 by Naveen Kataria
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Complaint filed against: Cleartrip