Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
VodafoneIdea international roaming fraud activation No action from Vodafone despite of repeated appe (Vodafone And Idea VI) Open
This is with regards to an ongoing issue with VodafoneIdea recharge done via the Vi app. where the app showed the payment was not received, hence retry was attempted. However the payment was deducted successfully from the account in the first a...
Oct 27, 2023 by Ravi Banerjee
OTT s not given as per the Plan (Airtel Fibre Broadband ) Open
I have taken a Airtel New Fibre broadband connection on *th October where as per plan there is OTT’s Prime Video and Disney Hotstar to be given but till today they have not provided any resolution of the same. I have raised the complaint/t...
Oct 13, 2023 by Gaurav Jain
Postpaid Bill incorrect (Bharti Airtel Limited) Open
From month of August i've been charged Rs. ** for international SMS. when I contacted the Customer care they said that the numbers are not international but they are local numbers and they are on international roaming so I've been charged for i...
Oct 09, 2023 by William Joseph Harris
Wrong Number Recharged (Vi) Open
I recharged the wrong number and now I want my refund but customer care refused to help me. ...
Sep 16, 2023 by AJAY DHAKA
Cheated by TRUST of Jiomart (Jiomart ) Open
It's really hellful experience while shopping with jio.I ordered Iphone ** on August **,**** first of all my product got delivered with a delay of ** days on August **,****.Being as an expensive product,otp was not verified while delivering and...
Sep 01, 2023 by Tarun sharma
Charging of international roaming on deactivated plan (Airtel India Pvt Ltd ) Open
My name is Smita N. Sardesai. I have come to Uk on the *-month visa. I purchased Rs.****/-international roaming pack from Airtel on my no********** on *the July ****. After ** days, the roaming is deactivated. But Airtel gave me massage that t...
Aug 22, 2023 by Smita Sardesai
Wrong package delivered fraudulance and mental harrasment (Airtel Black) Open
I have taken an airtel black plan last week. The plan is ***rs which includes * sims and one broadband connection . As per discussions, since we had * airtel prepaid connections at home already, I asked to add these two in the black plan and m...
Aug 04, 2023 by Prienka Bakshi
Sim Deactivated Churned (Vi) Open
I been using this Vi number ********** for more than last **+ years. My network was gone and sim was inactive out of nowhere from *nd May ****,i tried recharging a combo pack of **rs on **th may **** to see it would reactivate my connection, ...
Jul 09, 2023 by Bastin Lolak Vivek
Pravacy loss finansial loss haiding important matter (Google Gmail) Open
Respected sir. I will satrated an email **** * years back my email hacked and some one uploading some apps in my mobile. and my privacy photos take it and my ip I'd phone full after * months the mobile is. copleetly unusable then i bought next...
Jul 01, 2023 by Aneesh s
Incorrect Billing from Vodafone (Vodafone Applegate Officer ) Open
Vodafone has billed me Rs ****.** incorrectly for international roaming charges which they were unable to cater while I was travelling internationally hence there was no usage made, Vodafone informed that they would revert the charges in my out...
Jun 28, 2023 by Mekhla Mukherjee
Refund from Jio Postpaid not received (Jio) Open
I migrated from Jio Post Paid to Jio Prepaid a month ago. I was told that the advance amount of Rs. ***/- that was paid while opting for a Postpaid connection, will be refunded in ** days after the termination. I received a messas asking me to ...
Jun 19, 2023 by Javed K Aga
Recharge amount deducted but Recharge did not take place (Jio) Open
On **nd may **** I recharged my jio mobile number for *** plan twice Both the times the amount was deducted from UPI and bank account and JIO app showed a message that recharge was successful. But after checking later the recharge did not ref...
Jun 04, 2023 by Akhand Pratap Singh
AIRTEL XTREAM (Airtel ) Open
THEY AUTOMATICALLY ACTIVATE MYMONEY POSTPAID CONNECTION...AND NOW ASKING FOR MONEY FOR DEACTIVATION ....TOTALLY UNPROFESSIONAL AND ILLEGAL...
May 13, 2023 by dr SHUBHASHIS MITRA
Excessive and unreasonable charges on my Airtel Postpaid Mobile bill (Airtel ) Open
I am B. Venkata Ratnam, a long standing customer of Airtel. I have had an Airtel Connection for almost all ** years. Presently I am having a post paid connection on my mobile number **********. Recently I was in the USA from **.**.**** to...
May 12, 2023 by Bollapragada Venkata Ratnam
Payment deducted for Utility but booking not confirmed (Bharti Airtel) Open
I made a gas cylinder booking on **th of april via airtel thanks app. The amount got deducted from axis bank card through which i made this payment. But the gas booking hasnot been confirmed yet. My amount is blocked with airtel but they are no...
May 06, 2023 by Akash Aggarwal
Misselling by Airtel (Airtel ) Open
Airtel Sales executive promised that if you opt for *** plan, then I will be getting amazon prime, hotstar and other apps. He took rs **** and after the activation done on **th April, airtel is not providing these ott benefits which they commit...
May 02, 2023 by Vikash Kumar Pandey
Wrong bill generated (Jio) Open
i am ported from jio postpaid to airtel and the generated final bill, in that bill they charged unnecessary amount and they say that is as per tariff. my plan is *** for a month and the bill period is not more then a month, but they charging *...
May 01, 2023 by Kishor S
Excess rental charged in mobile bill since more than 3 years (Airtel ) Open
I had opted for *** plan with * add-ons. My * additional numbers were supposed to be free but they added as addon so I was charged extra Rs. *** since more than * years. ...
Apr 16, 2023 by Naveed Jeddy
Not providing the service in USA roaming (Airtel prepaid service ) Open
I am writing this email to bring to your attention an issue that I have been facing with my mobile phone service in USA since past * months roaming service with Airtel. I recently recharged my mobile account with ***/- and ***/- on April ** ***...
Apr 15, 2023 by SUNDAR BABU
Airtel DTH not refunding the amount (Airtel DTH) Open
I bought Airtel Xtream DTH in May ****. The DTH ID is **********. My mobile number was registered with this ID was +** **********. Since I bough this, there are multiple issues with this connection. *. The DTH ID registered mobile number ch...
Apr 13, 2023 by Avdhesh Pande
Recharge successful benifit not received (Airtel ) Closed
I had done recharge from phone pay, amount has been debited from my bank amount. messafe has also been receivd from airtel for successful recharge but i have not received the benifit. i have tried calling in airtel for almost *-* times but no r...
Mar 23, 2021 by Ritu virodhiya
Airtel slow internet (Airtel ) Closed
Suffered from network fluctuating each min.at my home location. internet was like dancing toy like *g,*g,*g changing in every minute,not a constant network, though internet not able to be used any more.if emergency then went to top roof to ava...
Mar 19, 2021 by Amarjeet Singh
No response of my complaint I lost my money of 3 month recharge there is only misleading with me (Airtel ) Closed
I'm a blog writer, and I'm using airtel network, and the network speed or Internet speed becomes worst from bad, and i have complained many times, but in my every complain they told me that they will fix my problem. But today this is * month fr...
Mar 18, 2021 by Jitendra kumar
My phone number leaked to political parties when I registered for MLC elections on ceotelanagana web (Election commission of India) Closed
I registered for graduate MLC elections on ceo telangana website and after that I was getting messages, WhatsApp messages, call from political parties like TRS, BJP, other candidates. Being the election commission of India, how they have shared...
Mar 18, 2021 by Palakala Amarnath Reddy
Package not delivered (IDEA) Closed
I have done my recharge online today and transaction has also been done but package has not been delivered. I am facing a loss of ***INR-...
Mar 15, 2021 by Mamta Singh
Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both p (Airtel ) Closed
Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both problem fix...
Mar 15, 2021 by Biswajit Rana
One year plan payment (Zee5) Closed
I paid zee * one year subscription but they dont provide me the benifits of tha subscription ...
Mar 15, 2021 by Revathy Mohan
VI store took extra 100 rupees for new sim activation (Vodafone Idea now VI) Closed
i bought a new vi sim from vi store janpath bhubaneswar on **th march around * pm,i made *st recharge of *** for new sim but they took more *** cash in name of sim activation but they didnot gave me any reciept for my ***rupees.Looted me in day...
Mar 14, 2021 by Satya Shubham Behera
Problem not solving (Airtel ) Closed
My complain is not slove more then ** days...
Mar 11, 2021 by Samson
Vi formerly vodafone Idea not providing UPC code (Vi India) Closed
Vi is not providing UPC code. Due to poor network coverage and poor customer support i decided to port out from Vi but they are not providing UPC code, instead they are sending " Request for UPC for mobile number ********** could not be proces...
Feb 24, 2021 by Navneet Sharma
Connection not removed (Bsnl Bharat Sanchar Nigam Limited Dibiyapur) Closed
I have applied for the removal of my broadband connection in **** via submitting application to bsnl. Though they sent me a bill in **** saying your connecting was not cut and pay the bill and we will cut your connection. Again I got a bill i...
Feb 11, 2021 by Paras
Network related problem (Airtel ) Closed
In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...
Dec 12, 2020 by RAJESH KUMAR
Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give (Tata Sky DTH service provider) Closed
Tata Sky Cheating customer with inappropriate Offer during Recharge which they dont give. They offered *** Titan circle points during recharge of **** and more but after recharge no such mail with offer details were send . on request to tata sk...
Dec 09, 2020 by Ashish mishra
Vodafone number out of service (Vodafone) Closed
My ********** no. is out of service from last ** days, even i submitted all my documents and also pays all the bills, after that i complain thousands of time but still no. is out of service....
Dec 02, 2020 by Ashish mani tripathi
Network problem in Calling as well as data using (Vodaidea) Closed
My No. ********** facing network problem in calling as well as data using, i file so many times complaint but still suffering with same problem going on but as per his porter problem resolved. ...
Dec 01, 2020 by Manish Agarwal
Wrong billing for more than 10 months (Airtel ) Closed
My Current Airtel postpaid bill plan MYPLAN FAMILY CORP *** CUG ** -NAT offers free call benefits of *** minutes + other benefits. This plan is discontinued in Airtel from Jan ****. But since i am old customer they are supposed to continue g...
Nov 22, 2020 by Mourian
BSNL not providing UPC code (Bsnl Prepaid Mobile Service) Closed
My BSNL number is ********** , while I try to generate UPC code then instead of providing UPC code they gave me error message that "UPC cannot be generated for the reasons: (*)There are subsisting contractual obligations with your service...
Nov 19, 2020 by Navneet Sharma
Service not provided and refund not processed (You Broadband) Closed
I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...
Oct 08, 2020 by Madugula Srinivas Santosh Kumar
Signal problem (Fastway cable shimla) Closed
I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...
Oct 03, 2020 by Raman sharma
Wastage of 1 month of time and still counting (Airtel ) Closed
I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...
Oct 01, 2020 by Avinash Kumar
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Ajay Masih
Complaint filed against: Cleartrip