Banking Complaints
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Famous Banks in India</b></p>
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<b>1. State Bank of India:</b> SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
<b>2. HDFC Bank:</b> The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
<b>3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited:</b> It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
<b>4. Punjab National Bank:</b> The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
<b>5. Bank of Baroda:</b> Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Top Banking Complaints in India</b></p>
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According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
<b>1. Hidden fees</b>
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
<b>2. Bad customer support</b>
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
<b>3.Beneficiary does not get the money</b>
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
<b>4. Fraudulent transaction</b>
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
<b>5. Transaction failure</b>
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Banking complaints?</b></p>
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<b>1.</b> First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
<b>2.</b> Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
<b>3.</b> However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
<b>4. Send Legal Notice:</b>
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case against the Bank in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">file a consumer complaint</a> at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Most Common Issue Reported for Banking Complaints
Complaints
Northern Arc Harassment Calls for No Reason (Northern Arc) Open
I had applied for a personal loan last month in lieu of payment to an incubator. India Startup School. The first payment went fine. However, for the *nd month payment, my husband has been listed as my alternate contact He has been receiving *...
Jun 02, 2026 by Champaka BindigeNavile
Membership fees deducted from my account without my constent (Zebpay) Open
I have been using ZebPay since **** and for over three years, the platform has been deducting a monthly membership fee from my crypto holdings without my consent. I operate as an investor whereby I buy and hold crypto tokens for long term so do...
May 30, 2026 by Rahul Aranha
Unnecessary payment in app without permission (FamApp by Trio) Open
my sister send money to my fampay account *** rupees and in app without permission ** rupees payment ...
May 30, 2026 by Harshit Khare
Fampay deducted money (Fampay) Open
First at Today I get money from my brother ** and ** get deducted, before I never noticed but today I see the transaction is completed by amount is not showing, they deducted without any concern. "You were charged Rs. **.* for your new higher d...
May 23, 2026 by Sumit Dharmendra Singh
580 days Interest claim on HDFC Bank for Financial Loss due to Reneging on RBI Ombudsman Settlement (Hdfc Bank) Open
I am filing this consumer complaint against HDFC Bank for deficiency in banking service, unfair conduct, and wrongful delay in complying with an RBI Ombudsman conciliation proposal , which caused substantial financial and operational harm to my...
May 15, 2026 by Abhay Doshi
Fraud Committed by Aditya Birla Capital (Adity Birla Capital) Open
Dear Sir, I am sharing the complete background and facts of my case so that appropriate action can be initiated before the Consumer Forum against Aditya Birla Finance Limited. *. I am the owner of a property which was used in connection w...
May 05, 2026 by Harsh Patnam
Deficiency in Service and Refusal of Refund by Quantman trade (Simply Algo Fintech Private Limited Quantman ) Open
I am filing this complaint against Simply Algo Fintech Private Limited (operating as Quantman.trade) for severe deficiency in service, unfair trade practices, and unlawful retention of my funds. On October **, ****, I purchased their "Pro-An...
Apr 30, 2026 by Anoop Kumar Gupta
Foreclosure letter not produce (Aditya Birla Housing Fianance Companny) Open
AB_Capital Housing Finance is illegally withholding my foreclosure letters for * weeks, demanding personal bank statements, and jeopardizing my property sale...
Apr 29, 2026 by Abhijit Ratnaparkhi
Debit card fee not refunded for mistakenly applied (Kotak Mahindra Bank) Open
Kindly look on this issue, im unable to get my refund for debit card fee deducted from my account as im not aware and mistakenly applied assuming **** is the card ending number, immediately i try to cancel my. Debit card request but i dont have...
Apr 28, 2026 by Sikumar
Didn t get my refund back from Sahara Q Gold Mart Limited (Sahara q gold Mart limited) Open
I invest my money on Sahara Q Gold Mart Limited in gold purchase about **.*** gm of ** carrot gold but after this company didn't pay back my hard earned money please resolve this i need your help the most....
Apr 22, 2026 by Anil Kumar Vishwakarma
Unable to Foreclose Loan No Response from Northern Arc No Option in ZIP EMI App Mobiwik (Northern Arc) Open
Complaint Details: I have taken a personal loan serviced by Northern Arc Capital Ltd. through ZIP EMI. I want to foreclose (pre-close) my loan account (Loan A/C: ****************) and make full payment immediately. However, I am facing the ...
Apr 20, 2026 by Ajeet bawa
Misselling of Personal from Indusind Bank Employee (IndusInd Bank) Open
Indusind Bank Personal Loan Sales Executive has committed fraud with me. I applied for a personal loan through your ONLINE PERSONAL LOAN SALES EXECUTIVE – NIHARIKA DHILLON. The application number is JP********. Her contact numbers are ***** *...
Apr 18, 2026 by BRAJESH KUMAR
Amount deposit but not credit to my olymp account nor to my bank account (Olymp Trade app) Open
Three times I lost my amount, they are not responding properly. February **th **** ....*****,april *nd **** ....***** and today April **th **** ***** Deducted but not credit to my olymp account nor to my bank account. Please help me. ...
Apr 15, 2026 by Maddula rajesh
Unauthorise deduction of the amount (Bank of Baroda ) Open
I have a loan account with Bank of Baroda and the bank has been charging interest on my account from the year **** onwards The bank has charged interest rates such as *.** percent in April **** *.** percent in June **** and **.** percent in ...
Apr 15, 2026 by rashid khan
Online fraud on the name of legal charges for my case of unauthorised sbi bank online fraud (Quick legal moto consumer forum) Open
Ihad come across online banking fraud of ***** rs on**/*/** by online unauthorised transaction after * year of complaint to cyber crime within ** hr after fraud also no refund so I approached to quick legal moto consumer forum and paid **** rs ...
Apr 09, 2026 by Kalpana Govindrao Chaudhari
Complaint Regarding Unauthorized AutoPay Activation Without Loan Disbursement (Fincfriends Private Limited) Open
Dear Sir/Madam, I am writing to raise a formal complaint against FincFriends Private Limited regarding the unauthorized activation of an auto-pay (E-mandate) for a period of one year on my bank account. I would like to bring to your atten...
Apr 08, 2026 by Senthil venkatesh R
Misguidance of HDFC Bank Relationship Manager (Hdfc Bank Pritech Park Bengaluru) Open
Im Manasa Bakkannagari the account holder of HDFC Bank and i’m using this from **** , recently i faced an issue , due to misguide of my Relationship Manager Srinivas GT as a result now i was in loss of *,**,***/- through Debit card easy EMI. ...
Apr 07, 2026 by Manasa Bakkannagari
Complaint regarding non receipt of fixed deposit maturity amount (Adarsh Credit Co Op Society ltd) Open
I am writing to formally lodge a complaint regarding the non-receipt of my fixed deposit maturity amount from Adarsh Co-operative Bank. I had deposited a fixed amount in March ****, with the maturity date being March ****. However, I have not ...
Mar 28, 2026 by Hina jorusinh parmar
Misleading Offer Sale Money Deduction without Consent (Pine Labs) Open
One Swipe Machine was installed in our store on **-**-****. During Installation, Only MDR *.**%+GST as applicable charge was discussed by their sales representative and there was no other charge lifetime until the machine is active and in use. ...
Mar 27, 2026 by KAILASH JHA
Good service not received (Binomo) Open
After a successful transaction they can't update fund in real account ...
Mar 24, 2026 by Rahul Yadav
Loan Closure Issue (LoanTap Financial Technologies Private Limited) Closed
Coercive post-settlement recovery, extortionate financial demands to clear credit bureau records, and material misrepresentation in official records. Attached details...
May 23, 2026 by Veeresh RV
Harresment by Mpokket (Mpoccket financial Limited) Closed
To The Hon’ble District Consumer Disputes Redressal Commission Hyderabad District, Telangana Respected Sir/Madam, I, Patruni Sastry, a resident of Manikonda, Hyderabad, Telangana, am constrained to approach this Hon’ble Commis...
Mar 26, 2026 by Patruni Chidananda Sastry
Axis Bank failed to send payment confirmation alerts causing wrongful interest charges (Axis Bank) Closed
I made seven payments towards my Axis Bank credit card in December ****, including ₹**,*** and ₹**,***. However, I did not receive SMS or email confirmation alerts for all payments. After raising a complaint, Axis Bank provided internal ...
Mar 19, 2026 by Avinash Ramsahay Mourya
Money went through my bank account but it shows failed (Snapmint Financial services private limited) Closed
I paid my Snapmint EMI via Kotak***. The amount was deducted, but it is not updated yet. PayU shows the transaction as failed. I did not cancel it. I have contacted support and am awaiting clarification. Kindly assist in resolving this matter....
Mar 03, 2026 by Miraj Shaikh
Account se rupees kat jane par (Story TV app) Closed
mere account se *** rupees kat liye gaye hai meri anumati ke Bina mere account me rupees wapas aa jaye ...
Feb 05, 2026 by Ashutosh Gautam
2 g6 k h8 0 g 2 0 m2g6 0ma h8 58 h g m50 9 (Baroda Up Bank) Closed
,\K&> /B*@ ,H *>> *I*? GM(? .G .G*> >$> *H .H * *G*( /K (> .G *H*> .> ?/> %> .G*@ *M%? *M%?$? Y*>, *K(G G >*# .H *(> .> *H*> (?>*(G G *? ,>* *M*@G*( &?/> *G?( ,H -@ .G*> *H*> (*@ &?/> ...
Feb 02, 2026 by Rakesh Kanaujiya
745132892355 (Story tv) Closed
Mera pement vapsh bhej do ye bahut galat baat hai ji kal rat ko nahi to police station ...
Feb 01, 2026 by Krishn Kumar
*****refund nahi deya **din ho gya puri jankari de di fir bhi nahi de raha refund stetment bi de deya ...
Jan 10, 2026 by Manoj Kumar Dhaker
Extra amount detected from my icici credit card (Yatra Com) Closed
At the time of booking, the platform clearly displayed fees and surcharges of ₹*,***. However, when I proceeded to the payment stage, the payable amount suddenly changed to ₹**,***, which was deducted without any clear explanation, confirma...
Jan 04, 2026 by Dheeraj Kumar
8969747576 (Vakrangee Limited) Closed
*. *> *>* *G ,?*@ *G /A(?/( ,H > *. >. * **G *G *(@ *G +K( /> *> K! *?**G** * &GG ...
Dec 31, 2025 by ramnaresh kumar
Refund not credited (Mobikwik) Closed
I have purchased * item from messho paid through MobiKwik app but I was not satisfied with those item so I cancelled the order. Messho successfully refund my money to my MobiKwik wallet but it not credited to my MobiKwik wallet. When I contacte...
Dec 17, 2025 by Shiuli Bhakta Das
20000 (Navi Finserv Limited) Closed
.G*G &M*>*> *(@ K payment ?/> /> *H per month ka payment ko dika rhe (*@ ?/> /> *H /G *, *K +*M @ $*@G *G *.K '.@ dete hai ...
Dec 16, 2025 by Amit Pandey
Fd pement due (Adarsh Credit Co-operative Society ) Closed
mere father ka adarsh credit co-operative society me fd hai uska pement due Chal raha hai. uska pement dilane ka pyash kre....
Dec 09, 2025 by Saiyed Aamin ali
need autopay refund (Winzo ) Closed
I don't want to pay on this app, but it was autopay by mistake , pls give my money back it was 499 ...
Nov 15, 2025 by shweta parihar
Google pay Google Pay gold locker has not refunded my money (Google Pay App) Closed
google pay - Google Pay gold locker has not refunded my money ...
Nov 03, 2025 by Kashishmathur
Money was not Credited (Mpokket) Closed
I have applied loan in mpokket for **** , they said they will credit **** rupees into my account , its been hours they didnt even sent the money but updated my account that i have taken loan , no one giving replies to my mails and they even did...
Oct 19, 2025 by Dinesh Krishna Pradeep Abburi
Complaint Against Simpl for Unauthorized and Irremovable Autopay Mandate (Simpl) Closed
I am filing this complaint against Simpl (One Sigma Technologies Private Limited) regarding an issue with an autopay mandate linked to my GPay UPI account. I had initially set up an autopay mandate through GPay UPI to pay my Simpl bill. Late...
Sep 30, 2025 by Balesh Talapady
Emi puri ho gayi hai but paisa kaat rahe hai (HDB Finanace ) Closed
sir meri bike loan ki emi puri ho gayi hai but mare account se amount debited ho raha hai jo ki *** rupees every month hai. aur ***** rupees ka bounce charge alag se har mahine SMS kerte hai.sir mai security guard hun mere liye ye bahut badi am...
Sep 14, 2025 by Kuldeep Pandey
Delay in refund (Freed Debt Settlement Company ) Closed
I enrolled in the debt relief program since I had to many emi's to pay, their initial support was good, my plan was for * years, they helped in the first * years but after my SPA balance Increased they rarely helped me with the debt settlement,...
Sep 12, 2025 by Manjeet singh rana
EMI debited from my account and was successful but SNAPMINT app showing payment failure (Snapmint Financial Services Pvt.ltd. ) Closed
Actually I was paying an EMI payment of a Phone which I ordered through snapmint with order id ******** on **st Aug . The EMI was of ₹**** and was successful through my KOTAK MAHINDRA BANK ACCOUNT. For verification I called Kotak's customer...
Sep 04, 2025 by ALI ABBAS UDDIN KHAN
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip