Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Fabricated Charges and Number Disconnection (Airtel ) Open
I'm requesting that my sim card be returned. That is all. I have pleaded and begged and nothing's happened. Below is the detailed account of everything that's happened over the past ** months: *) January **** - I enabled roaming for one week...
Oct 07, 2020 by Noha Khan
Airtel Broadband service and refund not provided (Airtel ) Open
Made payment for Airtel Broadband connection. Did not get the service nor the refund....
Oct 06, 2020 by Sreeraj Krishnan
Fibre Connection not getting Installed (Airtel ) Open
I ordered airtel fibre connection on **th september **** and the person has taken ****₹ via online portal of airtel. He promised me sooner installation of the process but till date installation of airtel fibre has not been done, neither i rec...
Oct 05, 2020 by Gurleen Singh Chhabra
Harassment (Airtel Postpaid) Open
Airtel postpaid renew my amazon prime automatically and charge a bill of **** Rs when my plan is of rupees *** and then they talk ridiculously with me and my mom and harras me a lot...
Oct 03, 2020 by Roshni Kiran Bhai Darji
False committment for WiFi installation (Airtel ) Open
I applied for new WiFi connection in morning on **.**.**** through online then Mr. Vipin Dwivedi (representative of Airtel) called me for completing formalities and installation charges, before that I ask him to come only if installation is po...
Oct 02, 2020 by Drohit Shivhare
Airtel broadband disconnection (Airtel ) Open
I had an airtel broadband line ************_tn/landline *********** under Saravana kumar P which i disconnected as i had to change my jobs and change houses.I gave them an application over email on **/**/**** for which i received a mail stating...
Oct 01, 2020 by saravana kumar P
Fraud (Vodafone Idea) Open
Vodafone has been charging me extra without proper explanation & justification after being continuously asked they keep giving excuses like, within ** hrs you will get a call or detailed Email or the issue will be sorted etc. They do not solve ...
Sep 28, 2020 by Yagnashankar Nagarajan
Tikona infinet limited not cancelling my subscription (Tikona infinet limited) Open
I have emailed more than four times for cancellation of my service to tikona infinet limited due to their very poor internet connection and customer service.I have also requested about cancellation to tikona customer care officer.despite these ...
Sep 28, 2020 by Sumit kumar
Recharge not reflecting (Airtel mobile recharge ) Open
I have recharged mobile ********** of Rs *** on **/**/**** and I have received the confirmation from airtel team with transaction Id but recharge is still not reflecting. ...
Sep 25, 2020 by Varun Ram
Amount Debited (Vodaidea) Open
I got message on dated **/**/**** at *:** pm That " Thank you for downloading video from PlutoMobile. You have been charged Rs. **. Your balance is Rs. **.**. However I did not download any video & no pack active....
Sep 25, 2020 by Sarfaraz Khan
BSNLLAND LINE NOT WORKING BSNL HAS TAKEN RS 7200 FROMSECURITY DEPOSIT AND RENTAL ARE NOT REFUNDED IN (BSNL) Open
BSNL HAS NOT REFUNDED RENTAL CHARGES COLLECTED FROM**.**.** TO**.**.** RS**** AND SECURITY DEPOSIT AS LANDLINE IS NOT WORKING SINCE INSPITE OF REPEATED COMPLAINTSCONSUMER ID**********...
Sep 22, 2020 by PARTHA CHAKRAVARTY
Network issue (Airtel ) Open
Without proper network , i am paying by mobile bill for more than * months...
Sep 22, 2020 by NIRMAL
Airtel Money deducted but recharge not initiated (Airtel mobile recharge ) Open
I did a recharge of *** (data pack) from airtel app. Money was deducted but recharge was not initiated....
Sep 21, 2020 by Ankit Joshi
No Network From 3 Years (Jio) Open
No Network Since * years i m Complaining Everyday but no response n i also made a complain on consumer court portal ...
Sep 18, 2020 by Darshan Gopal Sharma
Jio phone voucher (Jio) Open
hi when was first sale of jio feature phone price ****. I was paid *** hundred rupees in advance for jio phone total * phone each *** was paid but I have left * on same contact no. ********** remaining * voucher in ********** total * voucher....
Sep 17, 2020 by Mani
Broadband Issues (Hathway) Open
Dear Sir / Madam, I am writing to you to raise an issue about: Broadband Internet The issue that I have experienced was: *. False assurance from Executive who told if we pay for * months, there will be +* month free just like act service....
Sep 16, 2020 by Mithun Shreevatsa
Did not receive refund of rs 5929 for account (Airtel ) Open
I had a airtel combo plan and paid a full amount of **,***.** for a year but i used service just for * months and few days . So i cancelled my connection by raising a CR and airtel initiated an amount of ****.** and promised to send this by che...
Sep 14, 2020 by Manoj Gupta
Data stealing (Airtel ) Open
Dated, September **,****, time- **:** am. I only used *** mb of my * gb daily data. When I checked on Airtel thanks app it showed my remaining data was *** mb. It has also happened earlier but I didn't notice. I talked to some of my friends a...
Sep 12, 2020 by Md Rehan
Refund of the product not delivered (Vodafone) Open
I ordered a Prepaid MNP SIM online from Vodafone (www.vodafone.in) on **th July **** for Rs. ***. It was supposed to deliver vodafone SIM at my door step. The receipt page after payment got an error. The amount got deducted but Neither SIM w...
Sep 12, 2020 by Sumit Kumar Singh
Fraud is going on my payment is not add in wallet (Airtel ) Open
Airtel account no - ********** I paid * times in Airtel Money Wallet but it was not deposited in the wallet and the money has gone out of the bank and never returned to the bank. Many times I have complained to Airtel Care but nothing has hap...
Sep 11, 2020 by Sandip Ramchamdra Ingawale
Sim not found (IDEA) Closed
Idea person calls me to port the number in the idea. I accept his request. But he did not give me the Sim. My number is stopped for the last ** days. I called but he did not receive my phone. I also call to customer care but no solution. Please...
Apr 12, 2019 by Naveen Sharma
Lost SIM not given (Airtel ) Closed
Service Type.-Prepaid. On the *th of April, I was in Laxmi Nagar metro station. I lost my Airtel Prepaid SIM Card. Next day I have called to *** and customer executive told me that we can take SIM. You have to visit Airtel Store then I visited ...
Apr 11, 2019 by Taskeen Ahmed
Bill not provided (Airtel ) Closed
I changed my prepaid connection to postpaid with a family pack of ***. I was getting reimbursement from my company after submitting the bill and the last date to do so is **th of every month. I have called the customer support more than ** time...
Apr 11, 2019 by Archana Raghu
Change of plan without consent and notification (Airtel ) Closed
Monthly bill suddenly surged to **** for the past two months but my basic plan is ***. When enquired about the bill customer care services are non-responsive and store operators are harassing the customers. Is this a nice way to treat customers...
Apr 09, 2019 by Shaik umar
bsnl is ignoring my complains since 9 days (Bsnl-bharat Sanchar Nigam Limited) Closed
My BSNL Land phone number is ***********. Since few days this is not working. So I registered a complain on **th of May. But still the service provider (BSNL) is not doing anything to solve the problem. ...
May 22, 2018 by Avijit Sarkar
Postpaid to prepaid not yet done since 19 days (Airtel Communication) Closed
concern is that mobile no. ********** is not yet activated since ** days. this is regarding to mobile no. ********** of my uncle. On *nd may **** we have given request for conversion of this no. from postpaid to prepaid at “narayangaon” v...
May 21, 2018 by Kiran Tamhane
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip