Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Recharge Pack Not Received (Airtel ) Open
I'm a student, I belong to a poor family, I recharged my number once but i didn't receive the pack, the Airtel app showed it was processing, after a lot of time neither i received recharge or refund and i had recharged twice, I didn't receive a...
Apr 01, 2023 by Pratyus Soumyadarshi Tarai
INTERNET NOT WORKING Reliance Jio Infocomm Limited (TRAI) Open
I am writing this with much disappointment to inform you about Reliance Jio Infocomm Limited’s substandard services. INTERNET NOT WORKING. Despite repeated complaints, the issue has not been resolved yet. I am very displeased with this in...
Apr 01, 2023 by Diganta Pramanik
Complaint against fraud by Airtel (Airtel ) Open
Hello Sir /Madam I am Ravindra Patil. I have been using mobile number ********** for more than ** years. i bought this number from Tata docomo which is now Airtel (from ****) I write this later to make you aware about cheating by airtel in t...
Apr 01, 2023 by Ravindra Patil
INTERNET NOT WORKING (Reliance Jio Infocomm Limited) Open
I am writing this with much disappointment to inform you about Reliance Jio Infocomm Limited’s substandard services. INTERNET NOT WORKING. Despite repeated complaints, the problem has not been resolved yet. I am very displeased with this ...
Apr 01, 2023 by Diganta Pramanik
Need refund (Vi) Open
i have buy four postpaid sim on November ** since I was raised request for a family plan pack under *** customer care representatives tell me that you need to send a Console sms Y to *** i have already done this so many times at last they add...
Mar 17, 2023 by avula Vamshi Krishna
Manipulating personal data at Airtel and allocating My number to someone else (Airtel ) Open
This is regarding my issue with the Airtel Store in Rudrapur (Uttarakhand). I had walked into the store on **th February to purchase a phone number ( **********). The number was allocated to me by Shivani from the Airtel store, all details sha...
Mar 16, 2023 by Kusum Bhakuni
.H(G one plus CE node * .I!* > +K( . .H */*/**** K *@&> *>* *G ***G *@ +K( .H *>,@ (> *A*B *K *Hd...
Feb 18, 2023 by Rajinder Kumar
Excess amount not refunded (Jio Fiber) Open
Jio Fiber Scam : I was charged Excess, Unfair, Unethical, illegally as Jio Fiber has charged me * Month bill for the usage of Three Month Prepaid Plan.I have already paid it & Demanding Excess Refund Since September **** but Jio not respondi...
Feb 12, 2023 by Vijay Ajmera
Refund scam (Airtel ) Open
Airtel not Refunding my Deposit & Excess Payment despite Assurances from Appellate desk since May****.CEO, NODAL, MD everyone are CHEATER.Its Huge Scam requesting ED,CBI, EOW CBDT GST DGGI to conduct investigations & FORENSIC AUDIT.Demanding CO...
Feb 12, 2023 by Vijay Ajmera
Refund not credited huge scam (Jio Fiber) Open
Jio Fiber Scam : I was charged Excess, Unfair, Unethical, illegally as Jio Fiber has charged me * Month bill for the usage of Three Month Prepaid Plan.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding...
Feb 08, 2023 by Vijay Ajmera
Refund not credited huge scam (Airtel ) Open
Airtel not Refunding my Deposit & Excess Payment despite Assurances from Appellate desk since May****.CEO, NODAL, MD everyone are CHEATER.Its Huge Scam requesting ED,CBI, EOW CBDT GST DGGI to conduct investigations & FORENSIC AUDIT.Demanding CO...
Feb 08, 2023 by Vijay Ajmera
Refund not credited scam (Airtel ) Open
Airtel not Refunding my Deposit & Excess Payment despite Assurances from Appellate desk since May****.CEO, NODAL, MD everyone are CHEATER.Its Huge Scam requesting ED,CBI, EOW CBDT GST DGGI to conduct investigations & FORENSIC AUDIT.Demanding C...
Feb 06, 2023 by Vijay Ajmera
Refund not credited sc (Jio Fiber) Open
Jio Fiber Scam : I was charged Excess, Unfair, Unethical, illegally as Jio Fiber has charged me * Month bill for the usage of Three Month Prepaid Plan.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding...
Feb 06, 2023 by Vijay Ajmera
Unnecessary Balance Deductions (Airtel Payements Bank) Open
One day suddenly I saw my account balance is negative ₹****. When I complained about it, the customer care told that I have done a transaction of ₹**** that’s why its adjusted. But I haven’t done any transaction nor the transaction is v...
Feb 04, 2023 by Dipak Shaw
Refund scam (Airtel ) Open
Airtel not Refunding my Deposit & Excess Payment despite Assurances from Appellate desk since May****.CEO, NODAL, MD everyone are CHEATER.Its Huge Scam requesting ED,CBI, EOW CBDT GST DGGI to conduct investigations & FORENSIC AUDIT.Demanding CO...
Feb 03, 2023 by Vijay Ajmera
Cheating scam (Jio Fiber) Open
Jio Fiber Scam : I was charged Excess, Unfair, Unethical, illegally as Jio Fiber has charged me * Month bill for the usage of Three Month Prepaid Plan.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding....
Feb 03, 2023 by Vijay Ajmera
Refund scam (Airtel ) Open
Airtel not Refunding my Deposit & Excess Payment despite Assurances from Appellate desk since May****.CEO, NODAL, MD everyone are CHEATER.Its Huge Scam requesting ED,CBI, EOW CBDT GST DGGI to conduct investigations & FORENSIC AUDIT.Demanding CO...
Feb 03, 2023 by Vijay Ajmera
Unfair trade practices (Jio Fiber) Open
I was charged Excess, Unfair, Unethical, illegally as Jio has charged me * Month bill for the usage of Three Month.I have already paid it & Demanding Excess Refund Since September **** but Jio not responding.I had a Kidney Cancer and Living on ...
Jan 30, 2023 by Vijay Ajmera
Airtel is not Refunding my Deposit+Advance Payment despite Assurances from Airtel Appellate since May ****.I had a Kidney Cancer and Living on Single Kidney. Demanding Refund, Interest @**% and Rs.* Crore Compensation to be deposited into 'PM C...
Jan 30, 2023 by Vijay Ajmera
REFUND NOT ISSUED (Phone Pe Indias Payment App) Closed
REFUND NOT ISSUED...
Oct 01, 2020 by ABHISHEK GIRI
Without infermation ded my airtel sim (ind airtel) Closed
with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...
Oct 01, 2020 by pappu narender reddy
Money deducted two times from my bank account (Airtel DTH) Closed
I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....
Oct 01, 2020 by krishan pal
No internet service (Jio) Closed
I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...
Oct 01, 2020 by Syed Farhan Haider
Money deducted (BSNL) Closed
I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....
Sep 23, 2020 by Suraj Yadav
Vodafone redx fraud (Vodafone Idea now VI) Closed
I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...
Sep 22, 2020 by Sanket
DEN Cable (Den Cable Operator ) Closed
No service providing, cable not coming from one month. No update...
Sep 22, 2020 by Paramjeet Kaur
Amount deducted and payment remain due in electric bill (Airtel thanks app) Closed
I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...
Sep 22, 2020 by Partha protim das
Recharge not done (IDEA) Closed
** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...
Sep 22, 2020 by LAKSHAY
Money deducted from balance (Vodafone Idea) Closed
I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....
Sep 22, 2020 by Lincoln Pattanaik
Deducting 70 rupees and late serviceability (Videocon D2h Services ) Closed
Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that within ** hour an engineer would ...
Sep 22, 2020 by PIYUSH KUMAR SHARMA
Jio low internet speed (Reliance jio) Closed
The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...
Sep 22, 2020 by Vishal arora
New connection not installed (Videocon dth Ltd ) Closed
I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...
Sep 21, 2020 by Afshan Vasta
Electricity bill payment failure (Airtel ) Closed
On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...
Sep 20, 2020 by Shibendra Kumar Roy
Regarding my Postpaid Plan of mobile (Idea Vodafone) Closed
I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...
Sep 20, 2020 by Harpreet Kaur Randhawa
Transaction done to wrong operator (Jio) Closed
when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...
Sep 20, 2020 by Robin Boparai
Airtel Broadband Bad response (Airtel ) Closed
Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...
Sep 16, 2020 by Balaji Singh Lal
Amount deduction without any approval (Vodafone) Closed
Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...
Sep 01, 2020 by mohd
Porting of Idea to Airtel Zero customer support (Airtel ) Closed
I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...
Aug 28, 2020 by Abhinit Dwivedi
Broadband amount refund (Airtel ) Closed
I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...
Aug 27, 2020 by Himavarthanrao Bolineni
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Ajay Masih
Complaint filed against: Cleartrip