Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Refund not received after 100 days of follow up (Excitel Broadband) Open
My security deposit of ₹**** has not been refunded yet, and it has been pending for ** days. Neither does customer care pick up the phone, nor do I get any resolution through chat. They are driving me crazy, and it's causing mental harassment...
Dec 19, 2024 by Mohini Dutta
Overcharging (Airtel ) Open
My name is Udit Monga. My late father, Mr Vipin Kumar Monga, was the sim owner of a Prepaid Airtel Number **********. His sim/mobile number (**********) was recharged for a period of * years worth Rs **** (****+****) in the month of June & July...
Dec 14, 2024 by Udit M.
Porting issue regulation (Bsnl Bharat Sanchar Nigam Limited) Open
I ported my mobile number to BSNL on October **, ****. Since then, I have experienced a significant drop in network coverage in my area. Despite this, I tolerated the reduced service quality due to cost considerations and the anticipation of BS...
Dec 11, 2024 by sibi
False marketing and commitment (One Broadband ) Open
On **th April, **** I took broadband wifi connection from a company name One Broadband, they showed me their plan portfolio chart where is was clearly mentioned by paying Rs.*** monthly I would get ** mbps with SD Box and TV channels. But, freq...
Nov 24, 2024 by Dhritiman Kalita
Don t resolved the wifi problem till 3 days and do not respond property (Airtel Wifi ) Open
My internet was stop before * days and I registered the complaint on Airtel customer care. They booked a slot of same day after *-* hrs but the problem is not resolved till today and they changed the time of slot back to back after commitment a...
Sep 19, 2024 by Ashverya Goswami
Airtel not providing any solution of there services after payment (Airtel ) Open
We have taken airtel top most plan of * gbps on **th August by paying ***** amount for * months on that day only then after that they have multiple problems like not compatible router internet service is down static IP problem. We have our busi...
Sep 11, 2024 by Chandraprakash Shekhawat
Airtel Airfirber Wifi Service (Airtel ) Open
I purchased an Airfiber Airtel connection on April **, **** in Kondhwa, Pune. On **th Aug my connection was not working and I tried to raise a complaint on the Airtel App but to be found my whole connection is registered on a different unidenti...
Aug 27, 2024 by Sitaram Tapadia
Unauthorised Adding Of Services and Spurious Billing (Reliance Jio Fiber) Open
I am a current customer of JioFiber Post paid service (Phone+ Broadband + STB) . My service connection details are as follows : Relationship Number : ***-*****XXX I am on a monthly subscribed plan of Rs *** p.m. and I typically get a monthl...
Aug 22, 2024 by venkata subramanian
Disconnection of broadband (Airtel ) Open
I requested for disconnection of my Airtel broadband connection on ** July as it was not working since ** July inspite of repeated reminders. I got a confirmation via email.and sms from *** that it would be disconnected wef ** July. However whe...
Aug 15, 2024 by Kolyeth Gopalkrishnan
Telegram scam refund my money (Coindcx) Open
First texted me in WhatsApp & give google map link to review give Rs.*** as bonus first. Added in telegram group to complete review & daily * data task to get commission.For data task in coindcx platform to trade need recharge through UPI. Data...
Aug 11, 2024 by Sudhakar
Payment Fraud (V Care) Open
Respected Sir/Madam - I have made a payment for a package to VCARE. They said I need to come for * sittings. I told very clearly, as per our time availability I will come and they accepted. After payment, I could able to go only for * times. .....
Aug 08, 2024 by C.V.GANAPATHI SUBRAMANIAN
Gazon Communication India Ltd Not returning my Security deposit and not replying it (Gazon Communications India Ltd) Open
Due to relocation I have surrendered my Internet connection and Router has also been collected by local gazon service provider on **/**/****. I also got the feedback from Gazon local service person that he has already updated formally by email...
Jul 24, 2024 by Harish A Jagtap
Advance rental paid twice for a single connection (Reliance jio) Open
I had taken this connection with fixed voice number ********** and made the payment for * months in advance for the Rs*** plan. This connection was taken in my wife's name as mentioned above. Later I realized that the LPG connection and other b...
Jul 21, 2024 by Ravi Narayanan P R
Frequent disconnection (Airtel ) Open
From past * months I am facing internet issue. every time the visit and fix the issue and the issue occurs after ** days. it really affecting my work ...
Jul 08, 2024 by Nadeemuddin
Internet is not working (Jio air fiber) Open
I have taken Jio Airfiber connection on *rd July ****. I have enrolled for *** Plan which promises a speed of ***mbps. From the date of connection I am not getting the promised speed of ***mbps. I am getting speed of **mbps hardly. I have raise...
Jul 06, 2024 by Divya Sri Nandru
Refund not given (Airtel ) Open
I booked new broadband and dth connection on *.**.**** by paying rs. ****. They have not installed within stipulated time.and I have cancelled my request. I was following up since **.**.****. I have not received my paid amount in refund till n...
Jul 03, 2024 by B Anusha
Airfiber disconnection pending charged for non usage (Airtel Fibre Xstream Blackairtel Thanks ) Open
week prior, on June **th, ****, due to the insufficient data limit of *TB per month. I also physically disconnected the device on the same day. Despite this, the service has not been disconnected, and I continue to be charged for the current bi...
Jun 28, 2024 by Harikrishna MJ
Worst service with no telecom network coverage in noamundi jharkhand with area pin code 833217 no (Vodafon Idea) Open
Dear Sir, I want to file complaint against Vodafone Idea for fooling me as a customer. I ported my Jio SIM with number: -********** to Vodafone Idea on May ****. Subsequently when I moved from one city that is Jamshedpur to another city Noamund...
Jun 16, 2024 by Rahul Dey
Urgent Appeal for Resolution of Internet Issue Docket Number DEL (Vodafone Idea Vi network ) Open
Dear Vi Appellate Authority, I am writing to express my deep concern and frustration regarding the unresolved internet issue associated with my complaint docket number DEL-V***********. Despite my previous attempts to seek assistance through V...
Jun 13, 2024 by Md Masroor Anwer
Incorrect Jio postpaid bill for the month of May June 2024 (Jio Telecom) Open
I am writing to bring to your attention a significant discrepancy in my postpaid bill of **,***.** Rs for the period of May-June **** . As a Jio postpaid customer for the past ** years, I have never faced any issue with billing so far. During ...
Jun 12, 2024 by Nirmal Sasindran
Pappu pandey (Airtel ) Closed
.H **M*B *>!G /*G* > K !@@ *?*@** (*@ *> *H .G*> .K,>* (,* ********** * (.M,* ** .*@(G .G ** ,* I* $> *H .G*G .(> *(G G ,>& -@ * *. **M*( *K /G *H ...
Mar 14, 2023 by aman
Pappu pandey (Airtel ) Closed
.H **M*B *>!G /*G* > K !@@ *?*@** (*@ *> *H .G*> .K,>* (,* ********** * (.M,* ** .*@(G .G ** ,* I* $> *H .G*G .(> *(G G ,>& -@ * *. **M*( *K /G *H ...
Mar 14, 2023 by aman
International roaming not activated (Airtel ) Closed
On *th Feb **** O went to Airtel store near Metro pillar of West Patel Nagar to activate INERNATIONAL roaming for New Zealand by paying above money of Rs *** for * days. When I reached NZ no international roaming was activated. Mobile no ******...
Feb 09, 2023 by Anil kumar chadha
Refund not credit (Bharti Airtel Limited) Closed
I wrongly transfer my money of Rs **** by airtel thanks app to airtelprepaidmumbai@mairtel UPI ID on *rd December **** I am complained in bank and airtel also but they are not reply me till date.it a non airtel payment bank transarion ID ******...
Feb 07, 2023 by Shyam sharma
Incoming call and sms issue (Airtel India) Closed
** .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *Hd K I* G** >. * **@ *Hd .H(G *(> (,* *./ ** *?>*M ?/> *H *G?( /*G* @ * *G *G*> *M*&>( (*@ @ *Hd .H ***G ...
Jan 31, 2023 by Gajanand Kirodiwal
Meri bina permission ke airtel reward account activate karna (Airtel ) Closed
*** deduct my account n meri permission ke bina rewards account activate kar diya very bad experience from airtel...
Jan 28, 2023 by Rohit KUCHHAL
Double payment for Post paid (Vodafone) Closed
I have made the payment of Rs.***.** through phonepe; the payment was successful and the amount was debited into my account in Karnataka Bank. But vodafone said the payment was not received; the transaction was a failure. Hence I have made thr...
Jan 09, 2023 by Raja S K
Caller tune problem (Vi India) Closed
nowadays vi is providing worst experience where the internet speed is slow, even the network connection is perfect. i have reached my pack of (**** of truly unlimited calls and *.* gb data per day validity for *** days )and i couldn't able t...
Nov 29, 2022 by Rahul R
Airtel Xtreme Fiber wifi not installed (Airtel ) Closed
Airtel company is a fraud company. I have booked for Airtel DTH and Airtel Xtreme fiber WiFi connection by online payment of Rs **** on **.**.****. But till now it has not been installed neither money has been refunded. Airtel customer care sta...
Oct 30, 2022 by UMA SHANKAR MALLIK
Overbilling for broadband connection kept in safe custody (Airtel ) Closed
I travelled to the USA from **th March **** to *th Sep **** and made a request to Airtel Call Centre to keep my landline and broadband connection (My Airtel landline *** ******** and broadband connection no.************_tn) in safe custody for ...
Sep 21, 2022 by Hari Ramanathan
Refund of Reliance Fibre not processed (Jio Fiber Reliance Jio ) Closed
I installed a Jio Fibre connection in my house in Whitefield, Bangalore. I paid for a year subscription but due to poor service, I had to cancel the connection on ** July, ****. The device was supposed to be picked up within ten days but even a...
Aug 25, 2022 by Arun Kumar Singh
Complaint not resolved (VodafoneIdea) Closed
My number is **********. I have registered a complaint for Network issue. The network team has visited and checked that there is a coverage issue. And timeline of that complaint was **th Aug. However nothing was resolved. And complaint is also...
Aug 18, 2022 by arijit senapati
Sold me a defective exchange phone (Kanak tv center ) Closed
I purchased Samsung M** phone from Kanak TV Center last week at Rs. ****.** Cash, it was exchanges devices by other customer, I have checked the phone which was working fine at that time but when I take the phone at home and download few applic...
Aug 18, 2022 by Lakshman Singh
Refund not credited (Bharti Airtel) Closed
I had applied for Airtel Black **** plan through Airtel local provider on *st August, for which I was charged Rs.**** as installation charges. However, later I was informed that due to some feasibility constraint in my locality, my connection c...
Aug 11, 2022 by Nimesh Jaiswal
Refund not credited (Bharti Airtel) Closed
I had applied for Airtel Black **** plan through Airtel local provider on August *, for which I was charged **** installation charges. However later I was informed that due to some feasibility constraint in my locality, my connection couldn't b...
Aug 11, 2022 by Nimesh Jaiswal
Fasttag (Airtel Payments Bank) Closed
in **** I purchased Airtel Fasttag and open Airtel Payments Bank Account for full-time kyc but in my account closed in which amount ****rs balance in Fasttag account And my Airtel wallet Account Money I don't know how much,but both accounts dea...
Jul 16, 2022 by navjot singh
1600 (Jbl earphones) Closed
mere jbl earphon garanty time se phle khrab ho gye h Shop kipper vapis lane se mna kr rha h ...
Jul 02, 2022 by manish saini
Vi False Charges and Fake Commitment (Vi India) Closed
Last **nd Jun ****, When I Wake Up I Show A Message That Saying You Have Charged Rs. ** For Some VAS Services. When I Talk To Customer Care They Check And Says That No VAS Activated In Your Number, So I Read Message And Then After They Said ...
Jun 30, 2022 by Mehul Parkhiya
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip