Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Unable to get refund (Tikona) ^Open

November *th- Raised a request for installation The salesperson asked me to pay the required amount for further processing November *th- Paid RS-**** through their web portal November **th- Engineer visited and denied for installation due to...

Dec 07, 2020 by Ashutosh Jaiswal

Online payment issues (NETPLUS Broadband Services Pvt Ltd) ^Open

I have tried to recharge my netplus broadband on **/**/**** for rs.*** . payment got deducted from my account but didn't got any update for it. then again on **/**/**** i tried the complete process and again payment got deducted but didn't got ...

Dec 03, 2020 by Kashish nanda

WORST SERVICE EVER (GTPL) ^Open

Its not even been * months i have taken the connection of Gtpl due to the covid situation going on and in these * months itlself i have faced connection issues more than * to * times. Everytime i call to file complaints, they just say they wil...

Nov 24, 2020 by Anjali Grover

Technical Problem not solved from more than 2 months need to refund the 3 months plan for which I ha (You Broadband) ^Open

Technical Problem not solved from more than * months, need to refund the amount for * months plan for which I have already paid in advance.I have been following up from almost * months now without any resolution. Would have raised around **+ SR...

Nov 21, 2020 by Sunny

Broadband refund Issue (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

I applied for broadband connection on *th Nov and paid **** to sales person. Timbl refused to setup connection as they don't have feasibility in my area despite that they have taken * months advance from me. Now it is more than ** days , th...

Nov 20, 2020 by Dinesh Diggiwal

Money taken but no connection yet (Gtpl Broadband) ^Open

I paid the connection money on *th Nov and it's **th November Today. It's been more than ** days the executive took the money and hasn't yet got the connection to our house. His name is Chirag: ********** // ********** He said it will be don...

Nov 19, 2020 by Shashank Rathod

No responce bad service (GTPL BROADBAND AHMEDABAD) ^Open

I am gtpl broadband customer and since last * month i am not able to use internet many times i complain but the closed my complain without giving soluction and again when i call they making full not answering propperly they harresing me sinc...

Nov 18, 2020 by MITESH ANJANE

Purchased a 200 mbps line got 10 mbps speed (Tata Sky Broad Band) ^Open

I bought a *** mbps line (they took * months upfront also - Rs ****) and I get only ** mbps for the most part of the day. Their speed and connectivity is so poor, and when you contact customer service they promise they will fix it and send a te...

Nov 17, 2020 by Joseph Thomas

Frequent internet disconnections and very slow upload speed (You Broadband) ^Open

I am facing frequent internet disconnections since Oct *, ****. When it does work the upload speeds are less than * Mbps going as low as *.** Mbps. I do WFH in a remote desktop session and remote desktop needs a stable upload speed as well. So ...

Nov 17, 2020 by Jithin T K

GTPL Broadband installation not possible (GTPL) ^Open

As per GTPL staff come to.my location and said that yes I can provide you service at your location but when the technician come at my location they told me connection couldn't possible here. I am totally trapped here even the guy who take money...

Nov 15, 2020 by Ravi Kumar

Refund issues from ACT fibernet (Act Fiber Net Bangalore) ^Open

Bought a semi annual plan in the month of March. We have raised cancellation request in the month on June. They registered the cancellation only in August. Need to get refund for June, July, Aug, September. Scamming from many months for the ref...

Nov 10, 2020 by Meghana YR

Internet not working from 15 days asking me to cancel and take a new connection (Jio Fiber) ^Open

My jio fibre (jio id - ************) stopped working ** days back with red light blinking. I raised the request -id "SR******OYJV" on **th October. Support guy visited and said, it will be resolved in ** hours. No resolution provided in ** hour...

Nov 08, 2020 by Prasanna A B

No internet service provided (Hathway broadband) ^Open

I paid for internet service to Hathway Broadband provider on **/**/**** and was due to get connection by **/**/**** but its **/**/**** and still i have not got any internet except for couple of hours. Hathway attitude towards customer is pathet...

Nov 07, 2020 by Kasir abidi

Unable to browse the internet raised multiple complaints but no response new complaint raised on 19 (Hathway boardband Hyderabad) ^Open

Took connection on * Oct. Unable to browse the internet, raised multiple complaints but no response. new complaint raised on ** of Oct no resolution till ** Nov. I'm asking to refund the but they are not providing, customer care executive are d...

Oct 28, 2020 by Kiran

Frequent Internet Disconnection (Excitel Broadband Pvt. Ltd) ^Open

For * month, I am facing frequent disconnection problems. Every time I call customer care, they tell me that there is some fiber cut in the area. On most days, the speed is extremely low. Even after making numerous calls, opening support ticke...

Oct 25, 2020 by Vidit goyal

No internet and no one to help (Tikona broadband and wifi ) ^Open

There is frequent internet disconnection, and no one to help, I tried no. Of time to reach to Tikona help care but no answer. I work from home required internet on daily basis that's why Paid full amount in advance. The local guy who first came...

Oct 23, 2020 by Satish Kumar

Internet connection not provided (Jetway Networks Pvt Ltd ) ^Open

Internet service was supposed to be setup in ** days. Its been a month now and still nothing has been done. I have been charged for * months in advance but the company has not resolved the issue, despite several calls and followups from my end....

Oct 23, 2020 by Yash Chandak

Slow Internet speed (You Broadband) ^Open

I am facing slow speed internet since *th October **** in my ** mbps plan. Everytime I call service centre, they are just giving my false promise to resolve my issue. They says concern team will contact me but I'm not contacted by them and Issu...

Oct 18, 2020 by Jigar Avaiya

SLOW AND INTERRUPTED NET SPEED (Bsnl Ftth) ^Open

THR SPEED OF BSNL FIBER IS NOT WITH HIGH PING . DONE LOTS OF UNOFFICIALLY COMPLAINTS BUT WASTE OF TIME . CONNECTING FAILURE ALSO *-* DAYS IN A MONTH . BUSINESS HAMPERED DUE TO SUDDEN OUTAGE OF NET ....

Oct 18, 2020 by Akash

Hathway harassment to return modem (hathway boardband) ^Open

I had submitted the modem long time ago but i am getting calls daily and mails to face legal actions against me my Hathway account no **********...

Oct 17, 2020 by Tarunsai akana

No speed and no help too (Excitel) ^Closed

From last * days getting *mbps speed. When I call to cc they troubleshoot everytime and after that nothing happens and then they cut call from there side, When I reach the local end they ask me to wait for *hr for them to visit...

Aug 06, 2020 by Abhishek Jain

Complaint against Tikona broadband (Tikona broadband and wifi ) ^Closed

I was using Tikona from last * months and faced tremendous issues with connectivity, poor internet connection, extremely slow speed and delay in resolution of each complaint. All customer representatives were rude when I tried to explained t...

Aug 06, 2020 by ajit shirote

Hathway internet not working (Hathaway Broadband) ^Closed

My internet is not working from past * days, I have logged a complaint and still no response. I tried to call customer executives many times but they are telling same story we have escalated to high level. i have recorded everything and I have ...

Aug 06, 2020 by maniteja

Internet provider miss behave and not take action on my complete (Connect Ab Infoline Private Limited) ^Closed

My internet is not working i was complain for this but they not take any action and misbehave with me...

Aug 05, 2020 by Manjinder singh

No network (Act Fibernet Bangalore ) ^Closed

This is the *rd day without the internet. I have been using ACT for the past few months and now we are facing a lot of problems even from the beginning. I have called support a lot of times but my issue has never been resolved. Using ACT is ext...

Aug 05, 2020 by Yasmin

Timely resolution to complaint not provided and refusal for refund (Hathaway Broadband) ^Closed

Lost internet connectivity and dont get resolution even after complaining for one week, and request for refund is rejected by the hathway...

Aug 05, 2020 by Shobhit Sachan

Internet Issue (ACT Broadband) ^Closed

I am unable to access the internet from last * days and which resulted in loss of * business working days despite chasing the customer care around ** times. ...

Aug 04, 2020 by Kedar Gogate

Unsatisfied service (Act Fibernet Hyderabad) ^Closed

Since * weeks i have emaild and launched complaint again frequent dissconnecting and fluctions in speed. These people are closing tickets without concern of customers. Iam really tired of these customer care representatives. Mr. Nodal offic...

Aug 04, 2020 by Divya

Bill issue (Hathway broadband chennai) ^Closed

I paid my bill this still i didnt get my connection back .. before paying often i was getting computer generated call for reminder for payment still i dint get resume of my connection .. and there is network issue often which will be automatica...

Aug 04, 2020 by Jaganeswaran

Connection not working fake commpany (Timbl Broadband Internet Service Provider) ^Closed

I purchased * month unlimited fiber **x plan from timbl and they promised unlimited data limit to me but they applied fup after *** gb usage and now they are not removing fup from my plan. They gave me ** gb and ** gb data boosters but they are...

Aug 04, 2020 by kishore kumar

No internet since 14 Jan 2020 (AIRLINK BROADBAND) ^Closed

No internet...

Aug 03, 2020 by Bamba vipul

Regarding taking my money and not answering now (Spectra Data Partner Surat) ^Closed

I got call from spectra comapny's regarding resume job they make me mad while calling *** times a day saying that we will work for you you to complete your work and you will get good money I denied several times but they calling me continuesly ...

Aug 03, 2020 by Shradha jadhav

Wrong information conveyed (Jio Fiber) ^Closed

I got connecting last month and commitment was made to me by dealer that the current plan comes under "Covid ** "special plan and this plan would continue for atleast for some months and I need not to pay...I was charged Rs**** of which Rs *...

Aug 02, 2020 by Amit Bajpai

Spam harassment calls (Hathway) ^Closed

I receive spam calls from some numbers. When I searched it belongs to a company called Hathway. Once I block a number, they call me from a new number. When I googled about it, many users have received such calls. But the thing is, I never used ...

Aug 02, 2020 by Anagha Sankar

Cable not working few 3 months (fastway cable bathinda) ^Closed

Cable not working few * months I call the cable operator, he does not listen to my problem....

Aug 02, 2020 by Dilpreet singh

Failed in connection swifting (Hireach Broadband) ^Closed

I requested hi reach broadband for a connection swifting, executive visited my location took amount for year subscription of ₹**** and promised me that connection will be given in * days . after * days I called them they said different reas...

Aug 02, 2020 by Rezon

Internet not working since a week (Youbroadband powered by Vodafone) ^Closed

My daily office work is getting affected andy complaints are not getting addrssed. I feel that I am being harassed. ...

Aug 01, 2020 by Vishal Singh Rathore

Hathway harrasment calls even the connection is terminated (Hathway) ^Closed

I have terminated connection of Hathway some * months ago after using it for a month or so. I have submitted their router then itself. And there are no dues or settlement at all. Despite this I get calls from different no. everyday saying that ...

Aug 01, 2020 by hitesh sharma

TIMBL PATHETIC AND DON T CARE ATTITUDE SERVICES (Timbl Broadband Internet Service Provider) ^Closed

*. Registered complaint on **Jul** *am. *. No response on **th. *. On **st , lineman calls and says I am coming but didn't turned up. *. Called timbl support on **st ***pm. *. Its *stAug** *pm. NOT FIXED MY WIFE IS WORKING FROM HOME.. ...

Aug 01, 2020 by ABHISHEK SHARMA

Internet service (Youbroadband powered by Vodafone) ^Closed

My internet is not working since last * days and i am tired of complaining on phone, application, calls and even i went physically but not getting any response from there side so if its possible i can get help i have all complain details with m...

Aug 01, 2020 by Nitesh Chellaramani