Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Broadband Connection Termination Tikona (Tikona) ^Open

I have been asked to pay the due amount of ***/- for my broadband connection where I have told them several times via email to close my subscription. There are no responses to my emails and all I get is an SMS notification stating that someone ...

Apr 28, 2022 by Karthik Marimuthu

Refund not received (Joister Infoserve Pvt Ltd) ^Open

Hello, I made complete one year payment of ₹**** for Joister Broadband connection. Their sales representative Allwyn Cardos assured me that the connection will be installed within * days but the connection was not installed so I requested ...

Feb 17, 2022 by Sagar Bhila Sonawane

Frequent disconnections atrocious service delivery no customer service representatives or department (hath way broadband) ^Open

*st constant harassment with ** to ** calls per day to restore an account i had cancelled. My *nd account is active and i unfortunately have to use hathway since jio/airtel are not able to provide services in my complex. The *nd and active acco...

Dec 23, 2021 by Jaywant kaul

Not picking up device and not giving refund (Jiofiber ) ^Open

Sir, I have opted for jiofiber ** days trial period connection of **** rupess.its offer is like, within ** days, if customer is not satisfied then you can cancel it. I opted, I got issue with speed, I was getting *.*kbps.. I was not satisfied...

Nov 26, 2021 by Ravishekhar

Asked for termination but reactivated my account (Hathway Hyderabad) ^Open

Hi, I have applied for termination for my Hatway broadband and they asked me for some payment. I made the payment and send them the screenshot. Instead of termination, they reactivated my account and now I am getting hundreds of calls on a dai...

Nov 17, 2021 by gumma varun kumar

Internet wifi against deposit (Excitel Broadband Pvt. Ltd) ^Open

I used this service almost * years but last few months there were many disconnections but for the month July, August there is no connection for **-** day, **-** days continuously and after after many times discussion they said to take new fiber...

Nov 15, 2021 by Jagadeesh

Too many calls everyday regarding recharge (Hathway Bangalore) ^Open

Getting too many calls for recharge of the account. Even after complaining about this to customer care i didn't got any resolution for this issue. They don't bother even it is early morning or late evening they keep on calling and irritating. I...

Sep 08, 2021 by Harish

Unwanted calls from Hathway and have not returned my deposit (Hathaway Broadband) ^Open

I have disconnected my Hathway internet in Noida in Mar **** after using for just * month and returned the modem and device to the Hathway person who came to install the device. I’m getting *-** calls everyday to get the renewal I have lodged...

Aug 31, 2021 by Shraddha

Refund Pending Since 2 5 months (Act Fibrenet) ^Open

I SAI KIRAN with Connection ID: **********, has renewed ACT Fibrenet plan at residence on **th May **** with Annual plan for an amount of Rs.****.**. I have requested ACT Fibre for Disconnection and Refund on ** June **** due to immediate ...

Aug 17, 2021 by KALERU SAI KIRAN

Broadband connectivity issues (Act Fibernet Hyderabad) ^Open

Even after repeated complaints raised with ACT customer support team and also after elevation of the issue to their grievance cell, still my internet connectivity issues are not resolved....

Aug 07, 2021 by Karthik

Jifiber disconnected the connection (Jiofiber ) ^Open

Hi, I am a jiofiber customer. From **th July there is no internet. I have raised first complaint on **th July. The engineer came and said "because the cable length is not under the limits we are disconnected it, we can't provide the connection"...

Aug 03, 2021 by J Ranjith Kumar

Very poor Service by BSNL Fiber (Bharat Sanchar Nigam Limited) ^Open

The phone number is out of order since inception while the broadband is working with frequently los and bad service turn around time and there is no delay in bills from my end. I have been in continuous conversation with the vendor and taking...

Jul 28, 2021 by Ramashish

Bsnl broadband connection not provide (Bsnl Franchisee ) ^Open

Taken **** rs. For installation charges but connection not provide. Even he is not return my amount yet....

Jul 27, 2021 by Sagar choudhury

My business affected due internet service provider unacceptable service (Veda Networks Private Limited) ^Open

I got a internet service from this company, the connection getting disconnected due to wiring was not done properly, they re wired few times still not my problem resolved, i cant do my software business due to this. Customer support is very un...

Jul 23, 2021 by Arulnamachivayam

No good service from hireach Internet provider (Hireach Broadband) ^Open

My name is venkata sagar varma. I am a software developer working with an MNC company. I am using Hireach Broadband internet service in bairagiguda, hyderabad from april, ****. I have opted for * months plan by paying **** rupees. The internet ...

Jul 20, 2021 by Sagar varma

Intermittent connection issue (Act Fibernet Bangalore ) ^Open

My account number is************. I have been a customer of ACT Fibernet since early ****. I have been facing intermittent connectivity issues since then. In the weeks preceding the generation of the quarterly bills, the connection works fine. ...

Jul 16, 2021 by Anand Rajagopal

Service request delayed for disconnection and shifting (Act Fibernet Hyderabad) ^Open

There is literally no response from customer case even after multiple reminders via whatsapp, call, Twitter. Pathetic service, unable to talk to executive at all....

Jul 13, 2021 by PRIYADHARSHINI VENKATARAMAN

Broadband Refund (GTPL) ^Open

Hi, I had a broadband connection of GTPL which I wanted to transfer to my new home address. I have requested the GTPL team on **/**/** to transfer over my connection and they have also noted the address and told me the charges I need to bear, ...

Jul 09, 2021 by Ayaz Pathan

SERVICE AND NET ISSUE (Tikona infinet limited) ^Open

Hii sir. I live in surat @ bhestan sundaram status, I have currently taken a Tikona net connection@ home of **mbps package using it since * month only, it just worked * to * days only and after that I am.not getting ** Mbps... For that I have ...

Jul 07, 2021 by BIKASH KUMAR SINGH

Internet not working (Gtpl Ahmedabad Cable Network Private Limited) ^Open

My internet connection is down since June **. I have been calling customer care and even sent emails to the company but not receiving any actionable response. The company is repeating the same excuses every day but nothing is resolved....

Jun 30, 2021 by Parth Suthar

Harassing by making calls to renew their plans (hathway boardband) ^Closed

The previous year I took Hathway connection. After a year I discontinued it. But I am frequently getting calls from their numbers to renew my account. I said that I don't need it. But still they are simply harassing me by calling. Please stop i...

Mar 11, 2021 by Sai Mohan

Refund not provided by Hathway after connection termination (Hathway Hyderabad) ^Closed

I had requested to close/terminate my hathway account permanently as they are not providing service at my new house location. But company is not processing my request and not providing any refund for the prepaid bill payment for one year. Alrea...

Dec 27, 2020 by Kishore Kumar Kasi

Taken money still service pending (ACT Broadband) ^Closed

My name is Rakesh golla . from Nellore rural kissan nagar area. I paid money before * days back ACT engineer / techinican name is AREEF and his number is (***********). I NEED INTERNET CONNECTION IMMEDIATELY.because here no another option exc...

Dec 15, 2020 by Rakesh golla

ACT INTERNET TAKE MONEY BUT NO CONNECTION (ACT Broadband) ^Closed

I PAID ** DAYS BEFORE FOR MY NEW INSTALLATION ACT FIBER NET INTERNET CONNECTION AT MY HOME ****/- BUT STILL NO CONNECTION IS NOT GIVEN .I SUFFERD WFH BADLY WITHMY WORK I REQUEST PLEASE GIVEN TO MY HOME INTERNET CONNECTION IMMEDIATELY MY HO...

Dec 15, 2020 by Rakesh golla

New connection not given fake service (Hathway broadband chennai) ^Closed

Agent given me fake offer as if I pay amount for new connection he will give new connection with in a day. But in verification call they told me that I will get with in ** hours. This is third day ** hours crossed still I didn't get connection....

Dec 02, 2020 by Kanchi.jayasri

GTPL broadband Not solving issue (Gtpl Broadband Private Limited Surat) ^Closed

I have filed complaint in GTPL office on ** Oct and after they respond via massage that your problem will be solve with in next * day but still today they don't done it. I have done so many calls on customer care about this problem but they gi...

Oct 27, 2020 by Amipara Sagar Arvindbhai

Poor broadband service (GTPL) ^Closed

...

Oct 14, 2020 by Kanan

Pathetic service record and no complaint resolution since many days (Excitel Broadband Private Limited) ^Closed

I've been a subscriber since * years my user ID is "ashish***c". This regarding my service experience since past * months and complaint #******* on My Excitel Portal. From the past *-* months I've been getting disconnections EVERY SINGLE DAY....

Oct 06, 2020 by Ashish Kotnala

Service for Delivered (Hathway broadband Indore) ^Closed

Appalling Service from Hathway Broadband. My internet keeps dropping from past * week. I have to raise a complaint everyday and hathway simply closes the ticket without any resolution and ask me to wait for modem change. However, no help...

Oct 03, 2020 by Prateek Mahajan

Connections issues atleast 1012 days in a mnth (Dna Infotel) ^Closed

connections issues atleast **-** days in a mnth last month we had no connection or ** days username Asha_more...

Oct 03, 2020 by James Dsouza

Refund my money (Netplus Broadband) ^Closed

Hi team , I am Chetan aggarwal and I recharge my Netplus Broadband of amount **** rs and money deducted from my account and recharge is not happen.Please refund my money . Transaction id is S******** ...

Oct 03, 2020 by Chetan Aggarwal

Hathway (Hathaway Broadband) ^Closed

Hi I have rase a compliant ********W****** / ********M****** on ** Sep **** and my account number is ********** name - Rahul Kolekar. My issue has been not resolved till now after making so many call to hathway several times a day and I hav...

Oct 01, 2020 by Rahul manohar kolekar

Internet not available since one week (Hathway Hyderabad) ^Closed

I have shifted the internet address from srinagar colony to Nizampet. since the day connection is given on ** sep ****, despite of numerous calls the internet is still not working with all fake promises and blocking our numbers. ...

Oct 01, 2020 by sreepadma pasupuleti

Manipulating in wifi tariff (Limras Eronet Broadband Service Private Limited) ^Closed

this wifi providers are charging the more price then in the invoice bill they received amount for the **** and in invoice they are showing the ***rs and they are providing the wifi plan in different prices to various customers....

Sep 30, 2020 by b sai mouli

Broadband vendor refuse to remove connection within 4 days (BABA Web World) ^Closed

Hi Team, On ** Sep, i decided to take broadband plan from BABA Web World Rampura (Vender of ANI Network). On first day, i clearly mentioned my requirement i.e. speed fluctuations should not happen as my wife and sister doing Work from Home and ...

Sep 26, 2020 by Paramjeet Singh

Hathway not responding after Payment (Hathway Hyderabad) ^Closed

Hello Team I’m Dasu. I have taken Hathway broadband unlimited plan connection * months ago. For * months i have used only ** GB, such a worst plan it is. So after multiple requests for upgradation, last friday thieir agent Abhiram who is ...

Sep 23, 2020 by Dasu Sala

Internet services are not provided even after fully charged (Timbl Broadband Internet Service Provider) ^Closed

I got connection of Timbl broadband in August **** in a hope that at least I will have some good connection to ease my work from home. Since **th September night, there is no internet connection. Even after multiple follow ups, they are not fix...

Sep 23, 2020 by Jyoti Yadav

Broad Band Internet low speed want refund and close connection (Hathaway cable and datacom limited) ^Closed

Hi I had raised a service request multiple times for slow internet but the query has not been addressed, they close it without resolving it. I need refund of my money along with compensation. Upon calling the customer care they make me wait ...

Sep 23, 2020 by Yash Gupta

Worst service from GTPL (GTPL) ^Closed

Worse service ever. Why are government allowing this type of company they are all corrupt. I have no internet from past *week and not able to file a complaint because their application is not working(see the review of people in the review s...

Sep 23, 2020 by Mak

Not resolving my internet problem (Excitel Broadband Pvt. Ltd) ^Closed

My internet is not working from last ** hrs. I called the service provider many times but he did not pick up my phone,...

Sep 22, 2020 by YOGESH SINGH RAWAT