Top consumer complaints in 2024 - Voxya Consumer Forum Online

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Fraud HiReach (Hireach Broadband) ^Open

I have paid **** + GST for a * month plan(***Mbps) . I am facing no internet issue from long time and I have filed * complaints in the company portal ,they have closed the complaints without resolving and they did not even bother to call me to ...

Jun 22, 2021 by THOTA ABHISHEK

Broadband connection not provided (Hathway) ^Open

I have applied for new broadband connection in Hathway Hyderabad. Account no **********. * week gone nothing is happening. Nobody is lifting phone. Kindly refund the amount , I don't need this connection now seeing such a pathetic service. Kin...

Jun 21, 2021 by Vineet gupta

Internet not working and customer care bluffs (Act Fibernet Corp) ^Open

Internet not working since last * days. Customer care does not have status of complaint request raised. No response from area technician. Area : Kakatiya I.T.I road, visakhapatnam-****** complaint request: ************...

Jun 19, 2021 by Vijaydeep senapati

Broadband Internet not working (GTPL) ^Open

In spite of our regular follow ups since **th of June, our broadband is not working and we are yet to receive any firm reply/action for restoration of broadband connection. My ticket ID on **.**.**** is: ********. We would like to put on ...

Jun 19, 2021 by Umesh kothari

Poor service (Tripleplay Broadband Private Limited) ^Open

I opted for their service in october last year (****), the internet was working ok for *-** days and then started creating problems. i called them and they helped but the process always takes out *-* hrs. They even told me that you have faced ...

Jun 18, 2021 by Ambuj Goyal

Want to End Return Hathway Modem (Hathway Broadband Delhi) ^Open

want to return Hathway Broadband Router/Modem, now i am using another company services hence want to return Please do the needful ...

Jun 14, 2021 by Jatin Sachdeva

Poor internet service by Tikona broadband (Tikona broadband and wifi ) ^Open

Frequent internet disconnections on a regular basis. Unable to work from home. Forced to use personal mobile data there by incurring additional data charges. Very inconvenient. There's no way to talk to a human personnel from Tikona for our ong...

Jun 06, 2021 by Xavier S

Part time data entry job scam by Hathway Services (Hathway Services) ^Open

PART TIME HOME BASED DATA ENTRY JOB FROM HATHTWAY SERVICES IS A SCAM. NOT AT ALL GENUINE. COMPLETE FRAUD. They talk in a very convincing manner as if it authentic. Then the legal contract was made. I started working. After * day I realised that...

May 29, 2021 by Soumen Ghosh

Connection not shifted to new home even after 19 days of request (GTPL BROADBAND AHMEDABAD) ^Open

I have registered a shifting request on *rd May ****. It's been around ** days still my connection is not started. I visited the bapunagar office * times but still, the resolution is not provided. Every day I call customer care about the same b...

May 21, 2021 by Denish Makwana

FACING SAME TECHNICAL IN PAST PROBLEM NOT REFUNDING PAYMENT (Tikona braodband company) ^Open

FACING A MAJOR TECHNICAL ISSUES FOR ISP SIDE WHEN THE SERVICE WAS STARTED DATE *-oct-****. BUT TILL NOW THE SAME ISSUE WAS FACING BY ME NO PERMANENT RESOLVENCE AND WASTE MY *MONTHS NOW NOT REFUNDING MY MONEY. ...

May 20, 2021 by Vijay garg

Complain against Mr Umesh (Hathway) ^Open

We got a call for hathway connection regarding our wifi connection. However we received a call from Mr. umesh contact number- ********** stating that we have feasibility in our area (Kamanahalli Rs Palya ) Bangalore . We have made the payment o...

May 15, 2021 by Indrajit Dutta

Deficiency of Broadband network and Related services (Keralavision Broadband Limited) ^Open

I am a user of Kerala vision broadband from ** Sep **** to till date. Last * months I have been frequently facing network issues. I tried to connect with customer care many times. Unfortunately there is no more response from them. I paid ...

May 09, 2021 by Afsar T A

Internet connection was not installed and refund not issued (Nextra Broadband www.nextraworld.com) ^Open

I moved to a new house in Sector **, Noida and wanted an internet connection for which I applied on nextraworld.com. I received a call from their sales guy Ravi on **th March ***** briefing me about their tariff and plans. He asked me to deposi...

May 05, 2021 by Pankaj Kumar

New NetPlus Internet Connection not working (Netplus Broadband) ^Open

On date ** april **** I've applied for new NetPlus internet connection and paid the full amount of **** as per their guidelines. I said I'll pay when the internet connection is fully setup but they said you have to pay first in order to start t...

Apr 23, 2021 by Shiv Kumar

Broadband connection (Airtel ) ^Open

Hi, I have applied for a new broadband connection on **-April-** and I am still waiting for setup. I did not get any call, email, or message even no one is tried to connect me regarding installation and setup connection. * days have been ...

Apr 19, 2021 by Hemant

Return and refund of router (Hathaway Broadband) ^Open

Failed to take back the router and refund the security deposit of **** rupees. Tried making many calls but no response, instead they cut the call as soon as I ask for the refund. As they do not offer service in my area I canceled it. They are n...

Apr 13, 2021 by Shreeja CS

Security Deposit of Modem not refunded 4 month rental not refunded on request for relocation (Excitel Broadband Pvt. Ltd) ^Open

I have taken the broadband connection from Excitel and paid *,*** as security deposit for the internet modem. I was told that security deposit will be refunded once I surrender my connection and return the modem. I had to relocate and I asked...

Apr 12, 2021 by Divya Burman

Network speed not as per plan and frequent disconnect (Tikona) ^Open

I have purchased ** MBPS plan from Tikona but I am getting *-** MBPS since starting. I have logged several tickets with Tikona but they are unable to resolve issue. Problem reoccurs after *-* days. I have reported this issue to tikona within * ...

Apr 12, 2021 by Pradeep Kumar Pandey

Internet broadband fraud (Excitel Broadband Pvt. Ltd) ^Open

Sir, I purchased a plan of *** Mbps, and I am getting only speed fluctuations and low speeds, I have been complaining since * days, and also got fever. They are not providing any solution, they are wasting my time, and there customer support cu...

Apr 11, 2021 by Parth Sarthi

REGISTERED AIRTEL NETWORK COVERAGE COMPLAINT IN PALASKHED MALAKDEO VILLAGE INDOOR AND OUTDOOR NETWOR (Bharti airtel ltd) ^Open

Respected Higher Authorities of NATIONAL AIRTEL ESCLATION TEAM This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I h...

Apr 06, 2021 by Gokul Bhutekar

Internet connection disconnected (Hathway Hyderabad) ^Closed

This is regarding Service request number , ********M******, ********W****** ,********W****** I nearly lose my job. got * warning from my Manager. I spent unnecessary RS **** for bad service Hathway Broadband. ...

Sep 22, 2020 by Biswa Ranjan Dwibedy

Since installation its not working from day 1 (Excitel Braodband) ^Closed

I installed *** mbps fibre broadband connection on ** September ****. It's been * days now and I have not used it cause of **mbps speed max and no one is resolving issue. I have been raising complaints on customer care but no help. I have paid ...

Sep 21, 2020 by urvashi thapa

Tata sky broadband connection (Tatasky broadband) ^Closed

I have taken broadband connection from Tata sky broadband. And raised relocation on **th Sep ****.. Now its been ** days but no resolution and whenever I called to customer care they talk like don't care if I sent mail no reply and if connect a...

Sep 20, 2020 by Karthik

Broadband not working (Excitel Broadband Private Limited) ^Closed

My broadband cable gets broken due to the construction work behind my home. I called the local executive and he asked me to file a complaint and assured it will be fixed by evening. But instead of fixing he handed me the call center number. ...

Sep 07, 2020 by Manish Chandra Upadhya

Worst Internet Broadband Service (Tikona Infinet Private Limited TIPL ) ^Closed

I have taken a new broadband connection on ** August **** of ** Mbps. From the day of installation the internet is not working properly. Also there is frequent disconnection. In this plan the downloading speed i got is of *.* - * Mbps. Also the...

Sep 02, 2020 by Shivam Gupta

Continues error on tv (Fastway) ^Closed

Our TV shows continously error on the screen and our cable operator had switched off his phone and he had even taken money from us and he is not depositing the money in the company on time...

Sep 01, 2020 by MANISH KUMAR

Internet speed issue (Siti Broadband) ^Closed

No proper internet, speed. My plan speed is **mbps but I'm getting *-*mbps. Its been * months they are not resolving my issue....

Sep 01, 2020 by akash jaiswal

Error 104 appearing Not getting the cable service (Fastway Cable Service) ^Closed

Error *** is appearing on the television daily. Our cable operator is not resolving our issues. He is not picking up the phone calls. We are really disappointed by the service our cable operator is providing . Kindly resolve our issue. Thanks ...

Aug 28, 2020 by Ankit Gupta

Company is fooling us by regularly cutting the connections and solving it after more than (Sikka Broadband) ^Closed

Network issues not being solved, on time, regular connections cut, i want to refund my money back it's just * month now and i can't afford this ignorance for * more months as i have subscribed for a prepaid * month plan. ...

Aug 28, 2020 by Shobhit Tiwari

Internet not working (You Broadband) ^Closed

Internet not working since **.**.****, no response from you broadband on complaint, tried call center,mails everything, they just don't respond. ...

Aug 26, 2020 by Hitesh

Poor Internet Service (Den Broadbands ) ^Closed

I have been using DEN Boomband continuously for the past * years now. But from last month I have been experiencing often disruption of the Internet Services as sometimes the Router hangs up and the internet breaks. The problem vanishes after r...

Aug 26, 2020 by PALVINDERPAL SINGH GROVER

No connection and no refund (Hathway broadband) ^Closed

Hathway Broadband Account No : **********. Payment done on **-Aug-*** for amount Rs ****, based on the sms received to get the Hathway plan. Receipt Number : R-********. Reference Number : *********** . When logged to Hathway portal, the a...

Aug 26, 2020 by Abhijeet Gore

Dear sir mam our fastway cable is not working fron 2 weeks and when we are calling to tarlok kumar h (Fastway) ^Closed

Dear sir or mam our fastway cable operator is not working for * weeks when we are calling to cable operator he doesn't responding please set up our complaint...

Aug 25, 2020 by Sukhman Preet singh

Broadband refund (Tikona Digital Networks Private Limited) ^Closed

I got a Tikona connection installed on the *th of August and now from two days, it has stopped working. Within ** days, it has stopped working. I have complained thrice but nothing is working. I need to work from home but with this pathetic s...

Aug 25, 2020 by Priyanka Chaurasia

Airtel new broadband connection not done (Airtel Broadband ) ^Closed

Hello Sir/Madam, This mail is to bring to your notice about the poor service provided by Airtel. I had applied the connection on ** Aug **** and I was promised that the installation and connection process would complete within * Days. I had ...

Aug 24, 2020 by Srinivasan

Due to no service and complaint delayed I lost my ongoing project (Excitel Broadband Private Limited) ^Closed

Due to no service and complaint delayed I lost my ongoing project worth . This is happening all months once. I am totally fed up with this type of services....

Aug 22, 2020 by Sumit Kumar

Timbl Interenet not working properly (Timbl Broadband Internet Service Provider) ^Closed

I had opted for Timbl Internet services on ** May **** with a package of **mbps speed with unlimited data. Since then I have been facing continuous internet disconnections and have been trouble doing my job properly. I had made several complain...

Aug 21, 2020 by Shubham Agarwal

Router money not refunded (You Broadband) ^Closed

...

Aug 20, 2020 by Kamal

Fraud charges for broadband and no service given (Connect Broadband) ^Closed

I have been cheated by Connect broadband and billdesk company; I made the payment for the connect broadband no. ********** on ** AUG ****, at **:** AM, through the connect broadband app via UPI(google). But both companies are denying any paymen...

Aug 20, 2020 by Sahil Bhasin

Installation Delay (Act Fibernet) ^Closed

I requested a new connection to the act fibernet more than a week ago and paid in full amount. Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two. It's highly disappointi...

Aug 19, 2020 by Amit jha