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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Fraudulently charged delivery charges (La Pinos Pizza) ^Open

La Pino's, Gaurakshini Sasaram. I ordered a paneer butter masala personal gaint slice pizza (**.* cm) online from la Pino's website in which it was shown that I won't be charged any delivery charges. But when the delivery guy approached me wi...

Jul 01, 2023 by Ankit

Different food item delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Hi Team, I placed an order with Ten ** restaurant on May **rd, **** at *:** pm with order number #************ from my account registered with mobile number +**-********** and email address borah.kumar.anil@gmail.com. The amount spent was Rs *...

May 30, 2023 by Anil Kumar Borah

Plastic in chicken (Kfc india) ^Open

I have ordered chicken popcorn online through zomato from KFC Preet Vihar Store. While eating we found a large amount of plastic in popcorn....

May 14, 2023 by Poonam Chauhan

Wrong items got delivered and no resolution for the issue (Zomato) ^Open

I got wrong items as whole from the zomato order, though I tried to contact the support soon, I couldnt reach them due to poor customer support from zomato. I have even sent mail to the order@zomato.com as they requested with both video and ima...

May 09, 2023 by Rohit

Package spoiled and spilled (Swiggy) ^Open

The order was picked up before time and delivered within ** mins. Which is why I fail to understand why the pizza got so soggy that it practically was sticking to the base of the pizza box as evident from the video. The pizza was cold, seem...

Apr 15, 2023 by Vinita Gaharwar

Cancel order with fake reason (Zomato) ^Open

I have order some sweets to my friend and mr. Farahan is assigned to deliver the food . He called her but due to some circumstances she missed the call after that she and me tried alot to call him even i tried to contact him by chat but he didn...

Apr 09, 2023 by Ankur Som

Negligence (Wow momos) ^Open

I have ordered veg momos and got non veg momos. Only after taking few bites of it, I was able to uderstand that it was not veg. I called up the restaurant to complain the same, but they are not responding properly. I was said * times that a man...

Apr 06, 2023 by Sindhuja

Food quality issue (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Had health issues after consuming * undercooked pizzas from Pizzahut, when I approach swiggy, they are asking me to contact pizzahut but Pizzahut informed me that only swiggy has my money and they are not refunding. I need full refund of ***...

Mar 20, 2023 by Sheetal

Package Stolen By Swiggy Genie Valet (Swiggy Genie) ^Open

On **th March **** I ordered food from Cafe Porkotini, Kalikapur, Kolkata and then ordered Swiggy Genie to pickup my order since Porkotini didn't have their own delivery partner. Swiggy delivery partner went to the restaurant, picked up my orde...

Mar 20, 2023 by Sinjini Das

Spoiled cadbury crispello (Cadbury Crispello) ^Open

I bought * Cadbury crispello on *th Jan **, my five year old consumed */* of one and shared the rest with me . When I tasted - it has bad taste and smelled like spirit. On closely checking I could see some fungus like white stuff in the crispy...

Jan 05, 2023 by Simran Seherawat Gupta

Food not delivered (Swiggy) ^Open

Yesterday i have placed my order they made me wait * hour and asked to cancel my order today same thing there repeating yesterday i thought let's understand them and left the issue but same thing there are doing and giveing bribe for next order...

Dec 22, 2022 by Muhib ur rahman

Fake Protein supplement (Crazyvit Surface) ^Open

I ordered Optimum mass gainer *.**kg & dymatize whey protein *.*kg from SquatDeadlift.com website on **/**/****, i received product from crazyvit surface on */**/**** in Rajkot, Gujarat. Both products are totally fake and very low quality produ...

Dec 08, 2022 by Mhd Hamsath

Complaint against Domino s Pizza Pammal Branch Salary not Received (Dominos Pizza) ^Open

I'm Kamali.N. I worked in Domino's pizza, Pammal Branch in Chennai. My Employee id : *******. I started working in Domino's as a part timer as well as full timer (on Weekends and on specific dates) on June **,**** and I relieved the organ...

Oct 08, 2022 by Kamali N

Burt food recieved with foul smell (KRISHNA BHAVAN HINDU HOTEL ) ^Open

This is to inform you that I ordered VEG KOLHAPURI from KRISHNA BHAVAN HINDU HOTEL (Byculla) when I received my order I was shocked to see that the order was packed in a thin plastic bag and on top of that my order was burnt and there was a fou...

Oct 05, 2022 by Bhavesh prajapati

Non veg pizza delivered (Pizza express) ^Open

We ordered from pizza express colaba. We ordered jain pizza. And got delivered non vegetarian pizza. I tasted it and found something strange, Later on after contacting the restaurant we found the we were served non veg pizza. It is strictly...

Sep 26, 2022 by Ankit Salecha

UNHYGIENIC TOILETS AND EXTORTIONATE PRICES WITH POOR QUALITY PRICES (Sweet magic Canal Road) ^Open

unhygienic bathrooms. horrible food. asked for chicken biryani but got mostly bones rather than actually meat. The bathrooms are extremely dangerous enough to cause health hazard to people Can't believe such atrocity in holy temple area...

Sep 25, 2022 by Chandan Chitimalla

Refund not credited (Dominos India) ^Open

i ordered pizza on */*/**.order no *** dominos civil lines gorakhpur. order delivery time * hour ...

Aug 13, 2022 by Ameya Shukla

Unhygienic food preparation (Dominos India) ^Open

Kindly refer to attached video, Domino’s Pizza is making false claims by printing “safest pizza” “* contact” “untouched by hands” on their boxes whereas the attached video taken by us while dining at Dominos Pizza Uran Navi Mumbai...

Jul 08, 2022 by Ahmed N

Cockroach parts cound in biscuits (Britania Industrieds ltd) ^Open

I found Cockroach parts in Digestive Biscuits of Britania Industris Ltd. It was shocking for me and I left eating Britania biscuits of any kind. it is really a hazards and dangerous to the health of public those who have a blind trust on he qua...

Jul 01, 2022 by Ajay Kumar

Discount increased on outlet without agreement (Zomato) ^Open

* We are an outlet listed on Zomato in Jamshedpur Jharkhand Res ID ********. Recently the POC of Zomato had approached us to increase our existing discount from **% to **% for existing customer and give **% discount to new customer. We said tha...

Apr 29, 2022 by Sudha Sinha

Item missing (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I've ordered * items (* veg fried rice, * chilli gobi, * panneer **, * falooda) on **-Jan-**** @ *.** PM with swiggy. Order # ***********. Among * items, falooda was missing. When I asked the delivery partner, he told me to contact the swigg...

Jan 06, 2020 by Ezhilarasu

Order Cancelled and amount not refunded (Zomato food delivery) ^Closed

The Zomato app is faulty. It always picks up random addresses from your address list if you do not specify it. This time it picked my old address and set it as the delivery address. I noticed it only after placing the order. I immediately used...

Jan 05, 2020 by Saifullah Dabir

STAPLER PINS in Veg Noodles (Zomato) ^Closed

Zomato (Restuarant name India Garden, Electronics City Phase *). For Order dated **/**/**** Order ID **********. *. Veg Noodles has STAPLER PINS....it was bought for kids and as I felt something sharp while eating and found stapler bins ...fe...

Jan 04, 2020 by Soumi Mukherjee

Charged 50 by cancelling the order themselves (Swiggy) ^Closed

I placed an ordered and delivery partner was requested to call me to an alternate number, instead he didn't arrive at my location and he cancelled my order and I've been charged **% of my total fees..The executive says I was not available at my...

Jan 04, 2020 by Roman

Stale harmful food (Swiggy Bundl Technologies Pvt Ltd 125) ^Closed

*********** order no this i recived stale/ cold food which could have make any person sick after that as soon i recived it they didn't give me replacement.. The chicken was smeely that even dogs refused to eat it..how can you acept someone to e...

Jan 04, 2020 by Priyavrat

Cash on delivery mode has been blocked (Zomato) ^Closed

My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...

Jan 03, 2020 by Aman Raj

Refund back (Dominos Pizza) ^Closed

I had ordered few eatables on Jan *st night but I have not received anything which I have ordered from the delivery guy, but when I called they say its delivered... I need my refund back. ...

Jan 03, 2020 by Vineeth R

Missing items in the order and rest item which received was uncooked and too oily (Swiggy) ^Closed

I ordered * item from swiggy from tunday kebabi (indirapuram) on *st january ,**:** PM ,Order ID:*********** *-mughlai pratha -* pcs which was missing from the order which I received (i opened the order in front of delivery executive ,he was t...

Jan 03, 2020 by Vikas kumar singh

Refund not received (Zomato food delivery) ^Closed

They are not available first of all a customer cannot reach the care - they said lot of things bla bla bla still nothing is going on ...

Jan 02, 2020 by Sammu

Received bad quality food refused to refund (Swiggy) ^Closed

I have received spoiled chicken which is very bad smell chicken was totally spoiled regarding this I have contacted swiggy they refused to refund/replacement Order id #*********** Empire restaurant...

Jan 02, 2020 by Suman v

Order cancelled without reason (Uber Eats) ^Closed

I placed order on Google nearby * am from a restaurant which is * kms away approximately, arrival time was *.** am later it changed to *.** am and then to * am and later it got cancelled on their own, they are making fun of people who are been ...

Jan 02, 2020 by Siddhesh Rajkumar Magar

Double amount charged (Behrouz Biryani) ^Closed

I order * biryanis from behrouz and paid through Google pay. It says transaction processing but since it did not happen within the required time, behrouz did not confirm the order. I had to order again and pay via cash. The next day my google p...

Jan 01, 2020 by Ishaan Basavaraj

Wrong order delivered (Swiggy) ^Closed

I had placed order today *st Jan **** from Paratha Chowk using SWIGGY Platform, however I received wrong order. ...

Jan 01, 2020 by Aamir Khan

Order not received (Zomato food delivery) ^Closed

I am prashanth kumar. I have placed an order from zomato app to your one of your outlet on *st jan **:**am but i havent got my order, so i tried calling on *********** several times till *am till then all your executives have asked me to wait ...

Jan 01, 2020 by Prashanth kumar V

Received wrong food item but not refund (Swiggy) ^Closed

I ordered two item Maggi cheese burst pizza and paneer butter masala but pizza is different from what I ordered and item is also horrible delivered to me. Then I complain through email but all they had apology, later I asked for refund but the...

Dec 17, 2019 by Atul Prakash Prajapati

Order not placed after payment (KK Traders 101 G V NAGAR CHANDNICHOWK DELHI ) ^Closed

Respected Sir, i ordered for redmi* mobile ** nos. for Rs****/-(Rs *** each) on **/**/**** and made payment also through googlepay app. But after paying money my order was not confirmed and nobody is replying my call. Kindly do the needful. Tha...

Dec 02, 2019 by R Prabhakar

Order not delivered (Swiggy) ^Closed

I ordered a biryani worth rs. *** from swiggy today and I didn't receive the order and it was showing delivered on the app. When I contacted their customer care executive he told me that their delivery guy is saying that he had delivered the or...

Dec 01, 2019 by Shubham Bansal

Double charged for pizza delivery (Dominick pizza patialashowing 10 ) ^Closed

I ordered * pizza .they show *** RS amount after taxes.but when I pay online they charged RS ***.payment .after * minutes they deducted again of RS ***. Double cheating by zomatto.very fraud company.i will not order in future....

Dec 01, 2019 by Kuldip Singh

Received a totally wrong items (zomato food app) ^Closed

Order no. ********** I ordered a mutton liver and mutton keema from madeena hotel using Zomato But i received a totally different items chicken fry and chicken masala and then i raised a compliant against a this by means of mailing to given...

Nov 29, 2019 by Vijayaragupathy

Partial order cancelled and refund takes 5 days (Swiggy) ^Closed

I ordered food from swiggy on **th nov with prepaid amount. Part of the order was not available so got a recorded call from swiggy asking to replace items in the cart. Post that the second item i ordered on their request was also not available....

Nov 28, 2019 by Niyati Whawal

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Complaint filed against: OntheShop

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"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles

Resolved

"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy

Resolved

"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research

Resolved

"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com

Resolved

"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"

NAGA TEJA RAM K
Complaint filed against: Cleartrip

Resolved

"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart

Resolved

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay

Resolved

"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

Mrunmayee Palsule
Complaint filed against: HappyEasyGo

Resolved

"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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