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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Distress with Swiggy Life Threatening service (Swiggy) ^Open

Dear Team, I hope this email finds you well. I am reaching out to seek your legal advice regarding a distressing incident that occurred with a Swiggy delivery boy during a recent order I placed. The situation has left me feeling threa...

Sep 02, 2024 by Shlok

Refund Issue for the order never delivered (Ola) ^Open

Hi I have made an order via ola foods on **st august and the order is still not delivered and refund is also not given i have tried multiple times but the response is standard chat bot answers...

Aug 30, 2024 by Mona Jain

Order Not Delivered Delivery Person Misconduct (Ola foods) ^Open

Order Number: ONDC_******PS*YAa Issue: My order from Burger King, placed through Ola Foods, was falsely marked as delivered, but I did not receive the order. The delivery person, Adarsh Pandey (Phone: **********, Email: adarsh********@gm...

Aug 25, 2024 by Utkarsh Tripathi

Order not delivered (Swiggy) ^Open

I did not receive my order on time because delivery partner sent me message without delivering the order. I talked with company representative (Sumit) and he said that you will get refund for that. For new order My family waited for next * hour...

Aug 07, 2024 by Deepak Singh

Received NonVegetarian food (Zomato) ^Open

I have ordered * Dal Fry and * Laccha Paratha and * Roti on ** June ****. I received Non-Veg instead of Dal Fry. Being a vegetarian I Dint feel good after touching the Non-Vegetarian with my hands. I immediately raised a complaint in Zomato App...

Aug 01, 2024 by Kommineni Vasudev Rao

Rotten food (Drools Chicken And Egg Adult Dog Food) ^Open

I bought the **kg drools chicken and egg adult dog food. Which I use to feed my two dogs and the street dogs. That’s why I require **kg bag in every **-**days. While I was checking something I saw insects in the fry food. When I opened ...

Jul 31, 2024 by Shabnam Vijaykumar

Complaint About Order Quality (Pizza Hut) ^Open

Subject: Complaint Against Swiggy and Pizza Hut for Unsatisfactory Order Experience and Request for Refund Respected Sir/Madam, I am writing to formally lodge a complaint against Swiggy and Pizza Hut regarding an order that I placed on Ju...

Jul 19, 2024 by Ravneet kaur

Fungus Found in AMUL Cheese Slices Before Expiry Date (Amul) ^Open

Recently, I purchased a pack of Amul Cheese Slices from a supermarket in Bangalore. Despite being well within the expiry date, I found fungus growing in the corners of several slices. This is completely unacceptable and poses a significant heal...

Jul 18, 2024 by Vaishnavi Gupta

Refund not received (Zomato) ^Open

*. I am filing a complaint against Zomato regarding the non-refund of my money for order ID ********** placed on **th May. They assured me that the refund would be processed by the **nd, but upon checking my account, I have not received it. *...

Jul 13, 2024 by seema gupta

Long thread found inside fried chicken (KFC Vasant Kunj ) ^Open

I ordered KFC from the KFC app on July *rd **** and while I was eating fried chicken I saw a long white thread fried together with chicken. I feel very disgusted not knowing how did thread get inside chicken, from where the thread came ?? I st...

Jul 12, 2024 by Anshi s

Delivery charges applied is wrong (Zomato) ^Open

Zomato has been charging wrong delivery charges , for an order of Rs ** from *.* km distance they charged Rs. *** . For an order worth *** they charged Rs ***. Today I suddenly noticed that this has been happening and Zomato has been earni...

Jul 07, 2024 by Shashank Sourabh

Health Risk and Inadequate Response from Swiggy Regarding Contaminated Food (Swiggy) ^Open

Order Number: #*************** Restaurant: Raj Cabin Incident Description: On **th June ****, I placed an order through Swiggy from the restaurant Raj Cabin. Upon receiving the food, we discovered it was contaminated, as it tasted bi...

Jun 28, 2024 by Druhin Tarafder

Zomato Delivery Partner Vimalraj C Misbehaviour (Zomato) ^Open

I am writing to formally lodge a complaint regarding the conduct of one of your delivery partner during the delivery on ** sep **** I have ordered food from kasthuri bhavan order id ********** , the delivery partner is very rude and drunk his n...

Jun 18, 2024 by Manjula sudhakar

Worse Food Quality (Swiggy) ^Open

Recently I have ordered an burger using Swiggy. Unfortunately When the burger arrived it was in very bad condition. Even it was not same as like was shown in photo. I have sent an email to swiggy with the complaint regarding bad food and they j...

Jun 16, 2024 by Hiren Sojitra

Fraud Madhusmita Catering (Madhusmita Catering ) ^Open

They are providing monthly food subscription service we have ordered * meal and * dinner each cost ** for *st triel during the delivery they told to pay for the dinner to receive the order later we found the quality of food is very poor and we ...

Jun 11, 2024 by Sai Bhaskar patra

Order confirm But Not delivered amount debited from my account (Sapphire foods India limited ) ^Open

Respected sir.. I was booked KFC chicken online order through KFC AAP Date was **-**-**** Order confirm but not received and amount debited from my account Total amount is ***.** Rs Stil no refund my amount Customer care no respo...

Jun 06, 2024 by VASANTHAUPENDAR

Assassination of religious sentiments (Zomato) ^Open

On * June midnight, I ordered veg biryani from one of the outlets through Zomato. But they delivered Chicken biryani. Instead of understanding my sentiments and giving solution, they have not only ignored my complaint but have assassinated my r...

Jun 02, 2024 by Meghna Bindra

Delivery boy refused to come at my location (Swiggy) ^Open

I had ordered a pizza from Pizza Hut located at City Mall in the Mohaddipur area. I entered my address as H.no **-D, Darghiya Nanda Nagar, Kunraghat, Mohaddipur, Gorakhpur. However, the delivery boy said that his app was only showing "Mohadd...

May 28, 2024 by Yashpal kumar

Non veg food received instead of veg daal from swiggy (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I order food for dinner from swiggy dall paneer and rumali roti and we received chicken paneer and rumali roti ...

May 27, 2024 by Madhusudan narsaria

Pizza Hut gift voucher refund issue (Pizza Hut India Kolkata Mani Square) ^Open

On **th April, **** *.** PM IST I had created Pizza order with Order Id ******** using Pizza Hut Gift Voucher Worth Rs. **** and Amazon Pay balance Rs. ***.**. Later I came to know they don't do home delivery, hence I requested them to cancel t...

May 27, 2024 by Amrik De

Recieved nonveg pieces in veg panner biryani (Zomato The good bowl restaurant ) ^Closed

Received incorrect order. I.e received pieces of nonveg in veg (panner biryani).Twice I received non-veg pieces in veg food , where I lost my amount and food which I can't have it . I contacted Zomato in all possible ways , I didn't get proper...

Mar 23, 2021 by Madhu

Sent Incorrect stale item Zomato refused to replace or refund (Zomato) ^Closed

Wow momo, sent me stale, and half sized au gratin, zomato refused to either replace or refund me for that order. They wasted *.* hours of mine and did nothing....

Mar 19, 2021 by Kaushik Agarwal

Order not delivered (La Pino'z Pizza) ^Closed

I ordered two pizzas from La Pino'z Pizza with order ID *******. Even after waiting for * hours and calling outlet multiple times, I have not received my order. Outlet located in Karlardooma Delhi has stopped picking my phone as well. I dont kn...

Dec 31, 2020 by Abhilash Kaushik

Wrongfully charged for something I didn t even get (Swiggy) ^Closed

Ordered food (** samosa) online.Order id-#***********. Paid via Paytm. Received * pieces from the restaurant. Filed a complaint on swiggy. And the resolution they provide is "We would like to inform you that, after carefully reviewing your iss...

Nov 25, 2020 by Pankit Nandwani

Hospitalized due to food poisoning (Zomato) ^Closed

The food quality during this pandemic the price of trusting a restaurant or zomato for quality standards are being abused. The food gave me food poisoning and I'm admitted in a hospital since yesterday. I want a full fledged apology and po...

Oct 05, 2020 by Ananth Sai Reddy

Swiggy cancellation fee dispute (Swiggy) ^Closed

Placed a complaint for a missing food item with swiggy . They gave an option to refund or said they ll send the food item but it was too late and we had already eaten . Now , they are charging me a cancellation fee for a ‘ missing item’ whi...

Oct 02, 2020 by Anuradha turner

Items missing in my order (Zomato) ^Closed

Ordered from KFC banjara hills through zomato on **th september *.** pm Order no ********** * item, chicken hot wings were missing and zomato was not giving me a solution irrespective of the emails, and chats with zomato support staff . ...

Oct 01, 2020 by Rakesh Melam

Money deducted from my bank account but the order status its showing declined (Jiomart) ^Closed

Amount deducted from my account but its showing the order is declined on jiomart. I have order * packets of lays, * packets of maggi instant pizzta,A share pack of Cadbury perk chocolate and a bathroom freshener. I have paid to jiomart throug...

Aug 24, 2020 by Joga Ranjan Mohanty

I was promised a refund and didn t recieve it (zomato food app) ^Closed

I ordered food from a restaurant and after ** mins I received a call from the delivery guy saying his vehicle was punchered and he had to get that repaired so immediately msged the customer care saying I ordered a roll which when recieved late ...

Aug 23, 2020 by Neetha Raju

Red chilli dry sauce made us throw the pizza (Pizza Hut) ^Closed

We had ordered * medium pizzas one was class farm fresh pizza. In their base sauce they used so much red chilli that all you can see is chilli seeds and our throat and stomach started burning after * bites we had to throw the entire two pizzas....

Aug 20, 2020 by Tanaya Mohanty

Order not delivered only part refund provided (Swiggy) ^Closed

I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my ...

Aug 19, 2020 by Harish Chopra (Harry)

Order not received (Dominos Pizzza) ^Closed

I ordered pizza on ** Aug **** at **.** order no. *** but even after more than an hour pizza still not received. I received a call from Dominos pizza @**:** and they wanted to discount me Rs. ***/- but it should be free. They denied and misbeha...

Aug 19, 2020 by Ajay jha

Delivery canceled by Swiggy refund not processed (Swiggy) ^Closed

I had placed an order with swiggy which was canceled without giving me any prior intimation. To give you some background, I am currently at my in-laws place in an army cantt area with limited cell phone network. I had ordered a cake for my pare...

Aug 16, 2020 by Divya Menon

Package not delivered but charged (zomato food app orderid ) ^Closed

On * August I had placed an order for a biryani from Behrouz Biryani -through the Zomato app. There was some problem probably with the delivery van which led to delay .Finally after an hour an a half of waiting , I cancelled the order with beh...

Aug 14, 2020 by Jennifer Juneja

My refund for not delivering as promised (Swiggy) ^Closed

My order was supposed to be delivered in ** mins., However the order took nearly ** mins. I ordered the food on August *, **** at *:**pm and was hoping to be delivered by *:**. I had to start my shift by *:**. The food was delivered after *:** ...

Aug 11, 2020 by Tennyson s

Item missing refusing refund for missing item (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Swiggy order id #*********** I have ordered one plate roti curry for my mother and one masala dosa for my sister for me idly *pcs placed an order on swiggy restuarant name balaji veg but resturant missed item idly and sent other item regarding ...

Aug 10, 2020 by Suman v

Huge cancellation fee charged (Swiggy) ^Closed

Regarding order #***********, I placed an order for Rs. **** and after two hours of order, order was cancelled and Swiggy charged Rs **** as cancellation fee. They are giving excuse that they tried to call me * times but I did not get any call....

Aug 06, 2020 by Nikhil Raj

Refund not credited (Swiggy) ^Closed

I have ordered food via swiggy on **th and i paid online. Lateron i received a message that what i ordered is not available and i can either cancel.or opt substitute. I opted for free cancellation. On **th I received message that the refund has...

Aug 04, 2020 by Sanu Joseph

Refund not initiated for Order Number (Zomato) ^Closed

Hi, I am writing this email for Order number ********** which I have placed in the name of Sakshi Bajpai for half KG * pack of Kaju katli which was delivered as * pack of * KG kaju katli. After try to reach you order got canceled but no ref...

Aug 02, 2020 by Mayank Bajpai

Pickup centre for tshirt is wrong (Zomato) ^Closed

I have recently downloaded Zomato delivery app to join as a delivery executive. I paid ****rs and the next step was to collect the tshirt and bag. But the pickup centre listed in the app is wrong. I can't collect the tshirt and my account will ...

Aug 02, 2020 by Rithvik Anilkumar

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Complaint filed against: OYO Hotels

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"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh
Complaint filed against: OntheShop

Resolved

"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles

Resolved

"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy

Resolved

"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research

Resolved

"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com

Resolved

"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"

NAGA TEJA RAM K
Complaint filed against: Cleartrip

Resolved

"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart

Resolved

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay

Resolved

"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

Mrunmayee Palsule
Complaint filed against: HappyEasyGo

Resolved

"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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