Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Pizza delivery service denied but the amount was not refunded (Pizza Hut) Open
I placed an order through Pizza Hut App on August **,****. ORDER id# ********. The Pizza store (Kammanahalli,HRBR Layout) denied service citing reason that they do not deliver to the area. I was told to place an order to nearest elements mall ...
Aug 27, 2019 by Abhishek Kumar
Fined with incorrect cancellation fees and refused to respond and refund (Zomato) Open
Issue : Cancelled & Added Penalty Of The Same Amount Due to reachability issue Truth : The rider never attempted delivery Ordered a pizza. Checked my application after **-** minutes that the rider is out for delivery. I called him and he ...
Aug 27, 2019 by Shivam Manchanda
Charged extra amount (Over The Moon) Open
Kinley water bottle MRP.**/- was charged with a hike of **/- each for two bottles. And told you can complain anywhere you want....
Aug 26, 2019 by Abdul Rahaman
Charging more than MRP (Uber Eats) Open
I ordered Kr Bakes Plum Cake using uber eats (Bill attached). The packaging of the cake shows MRP of Rs. ***. However, it was quoted in uber eats for *** which is above the MRP. The MRP was tampered with and struck down using a marker pen....
Aug 26, 2019 by Sreelaskhmi Vinayan
Bone piece in vegetarian food (Pehelwan dhaba) Open
I ordered food from pehelwan dhaba and recieved food quite on time and with good packaging . As I was eagerly waiting for the food, with my mouth watering, I opened the box of vegetable and started to eat the food. To my surprise I found some...
Aug 26, 2019 by Shubham Jain
Pathetic service and no payment received no refund (Swiggy) Open
Blatant Lies from the Customer Care Order No. - *********** Order Placed at *:** Pm today in the evening and delivery time showing ** mins. After not receiving the order within ** mins checked the order still being prepared. Called the deliv...
Aug 26, 2019 by Nitin Lohia
Refund is being pending since 14 days (Swiggy) Open
I have ordered my food from swiggy on **th of August and due to heavy rain, the delivery executive was not able to deliver me the food as he got stuck and later I came to know that my order will be replaced and will be delivered to me later but...
Aug 25, 2019 by Anish
Mio amore taken money for the packet which displayed their name (Mio amore) Open
I purchased cakes from mio amore. They charged for the packet which displayed their name. I protested. But they took money for the packet ...
Aug 25, 2019 by Arun Chakraborty
Wrong food delivered again and again (Gods Cake) Open
Firstly i order *. Piece chocolate cheese slices and * pieces nutrella cup cake...but they delivered * cup cakes and one any other item...then i registered i complaint then they refunded ***rs and told me they will replace * chocolate cheese sl...
Aug 25, 2019 by Harneet singh
Zomato gold terms and conditions (Zomato) Open
Used ZOMATO gold in Vindu Bhojnam we unlocked ZOMATO gold here but when we ordered Thali the restaurant manager said that it is not applicable for thalis but when I look into terms and conditions we didn’t find anything regarding thalis not a...
Aug 25, 2019 by Venkateshwara Rao
Package not delivered (Swiggy) Open
Hi..This is the third time it's happening to me..twice i left it as it happens in this industry but now its happening quiet regularly..whenever i order online from credit card.. food hardly arrives to me..i have placed my order at **:**a.m appr...
Aug 25, 2019 by Venkatesh Guruswami
Some items are missing (Zomato) Open
I ordered pizza,burger,french fries and a Coke from wings n pizza shop in zomato .but I received only burger and pizza and I didn't received my French fries and coke worth RS **.i complained in customer service but their are not responding...
Aug 25, 2019 by Krishna sai
Package not delivered still charge cancellation charge (Swiggy) Open
Swiggy delivery boy not delivered the food upon talking rudely and telling I will not deliver the product. I talked to swiggy customer care but the top of that receive message of cancellation charge from swiggy which was really ridiculous....
Aug 24, 2019 by Supriya
I got cockroach in apricat fruit pack (Big Bazaar) Open
I have purchased apricot fruit pack from big bazaar acids and I have found a cockroach in that pack...
Aug 24, 2019 by Sandeep reddy admala
Full refund not received (Swiggy) Open
This is about order id: ***********. I cancelled the order because after ordering Swiggy called and told me the food I ordered was not available in the restaurant. The order amount was *** but I received *** as refund. The customer executive sa...
Aug 24, 2019 by Akash Dutta
Payment deducted order cancelled and didn't refund the amount (Zomato) Open
First, the amount was deducted from my account and then they cancelled the order without even knowing me. When I asked for refund they denied. ...
Aug 24, 2019 by Mohit sharma
Late delivery refund (Dominos Pizza) Open
This is regarding the refund claim for the delayed order (Order no. *** placed on **th July ****). I have already raised this concern with dominos customer support on the **th July itself (Concern ref no ********). After that, they (Dominos) su...
Aug 22, 2019 by Atul Kulal
Expired products given to customers (Tata ) Open
I live in Mumbai. I went to Star Bazaar, Surat on ** August **** for some shopping. After billing my son asked me to open the Nachni chips packet. I have tasted the chips before giving it to my son. The taste was very worst. Immediately I have ...
Aug 22, 2019 by Aniket Hajari
Wrong inouts provided and no refund is processed (Zomato) Open
I have ordered food and mistakenly I have ordered it on a wrong address. The person that the zomato has allocated for the delivery of the same refused to deliver it at the correct address. It was just * to * passed from the time at which I have...
Aug 22, 2019 by Navdish Arora
Wrong food item delivered (Zomato) Open
This is to inform you that I had placed an order with order no. ********** and made the payment using paytm. In return, I have received an incorrect order. ...
Aug 20, 2019 by Priyam Misra
Food not delivered and order got cancelled (Swiggy) Closed
I have ordered food from swiggy on **-**-****. After some time I reached the delivery guy and he informed that he called me several times but I didn't pick up my call. I haven't received any call at all. I have called him again and went to pick...
Apr 12, 2019 by Raghavender
Items missed from the order (Swiggy) Closed
I have ordered food items but didn't get delivered. Please do the needful....
Apr 12, 2019 by Shantle sequeira
Wrongly charged by the company (Swiggy) Closed
While placing my order I had applied a coupon code (SWIGGY*) which was applied successfully. The amount was reduced from *** to Rs. ***. However, after selecting the payment method and confirming the order the amount shown at the end page went ...
Apr 12, 2019 by Jinesh Jain
Charging more than MRP rate (Maruthi Cinema Theatre) Closed
Maruthi theatre in palakol West Godavari Andhra Pradesh charges more than MRP rates. I bought * maaza drink from them they charge **₹ instead of **₹ for each drink. ...
Apr 11, 2019 by MNSV mallikarjunarao
Failed to deliver food and refused to refund the money (Pizza Hut) Closed
Pizza hut failed to deliver and refused to refund the money even after so many reminders. Given below the order details : Order Number: ******* Order Time Saturday, ** March **** **:**:** ...
Apr 11, 2019 by Mahesh
Food was bad (Swiggy) Closed
I received bad quality food from swiggy and when I ask for a refund they are not talking to me. They just closed the chat as I am no one. I tried to talk to the customer care executive twice but they were not helping me. ...
Apr 11, 2019 by Akash Sharma
Looting people by charging high amount more than MRP (Hotel Kanaiya) Closed
Hotel Kaniya near Chotila on Ahmedabad Highway is charging so high which is **% to **% more than MRP price. A can of Pepsi with MRP of Rs. **/- is charged with Rs. **/- and likewise on all products they are looting people thinking there is no o...
Apr 10, 2019 by Pratik Badani
Wrong order delivered, replacement was not the order I asked for so I had to cancel it (Swiggy) Closed
I ordered for desserts from a restaurant, they patched me with extra complimentary desserts which I didn't ask for nor. the order had * of those complimentary desserts and nothing I have ordered and paid for. When I asked for replacement, I was...
Apr 27, 2018 by Hustle
Food not delivered on time (Foodpanda) Closed
From last *times,I am getting late delivery.. Though I chat with customer care person s and tell tell the issue is repeated, so action taken.. Eevrytimy its delivered **-**mins late. *times I had to order from another restaurant as it was alrea...
Apr 06, 2018 by Ria Dey
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Complaint filed against: Cleartrip