File a Complaint against Zomato
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Zomato
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How to resolve Zomato complaints online
If you want to complain about a problem that relates to Zomato, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zomato
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How will Voxya help you?
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Social Network
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Legal Network
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Zomato - Received only half of the item Open
I orders a pack of ** items box but received only half of the items i reported this issue to the Zomato team and mailed too but no use I want my money back ...
May 30, 2026 by JITHINKUMAR KASIMKOTA
Zomato - Cancellation charges for a order which was not prepared yet Open
Order id-********** I ordered something from a restraunt but my mind changed so I cancelled it in few seconds while it was showing *% cancellation charges but I didn’t received a refund and full cancellation charges were charged how this is f...
May 03, 2026 by Janit singh
Zomato - Request for refundOrder didn t delivered Closed
I am writing to raise a concern regarding an order I placed through zomato platform on [**.*.**]. Despite the order being marked as delivered/completed, I did not receive the food. The payment for this order has already been deducted from my...
Apr 25, 2026 by SaniLato
Zomato - Package not delivered Closed
I had ordered food from Zomato and had made the payment before the order arrived but I neither received the order nor the refund. Please get me a refund....
Apr 13, 2026 by Tarun malik
Zomato - Hair Found in Food Serious Food Safety Issue Order ID Open
I am filing this complaint against Zomato regarding a serious food safety issue. On **/**/**, I received a food order through Zomato in which a strand of hair was found inside the burger. This is a clear violation of food safety and hygiene ...
Apr 10, 2026 by Ankan Barua
Zomato - Refund Rejected by zomato Open
I ordered two sets of ice creams through Zomato, but I received only one. Additionally, the item I received was in very poor condition—the quantity was significantly less, and it appeared as though it had already been partially consumed. I...
Apr 04, 2026 by Ravula Vamsi Krishna
Zomato - They cancelled my order but not refunded my money Closed
I have photos ...
Mar 31, 2026 by Mary rajula
Zomato - Refund not received Open
My order was cancelled due to non availabilty of item and Zomato has initiated refund,but even after ** days,the refund is not received...
Mar 13, 2026 by Pavan Kumar Bayya
Zomato - Food not delivered but marked delivered at 2 in the morning Open
Regarding Order #********** placed on **/**/****. The order was promised for delivery by *:** AM. At approximately *:** AM, I contacted your support team to report that the order was delayed and that the delivery partner's GPS location was ...
Mar 07, 2026 by Sumit Kumar
Zomato - Item missing in order Closed
I got delivered an order by zomato on **feb **:** am. I ordered butter masla dosa and a vada from zomato but in delivery i received only butter masala dosa ,the vada is missing When i reach out customer care, They responded we checked restra...
Feb 14, 2026 by Paneer
Zomato - Sick child kept hungry Open
Subject: Legal Escalation – Deficiency in Service Regarding Zomato Order I am writing to formally report a case of serious service deficiency and negligent customer support in relation to an order placed on Zomato at *:** PM on **th feb...
Feb 13, 2026 by Ruchika Khemani
Zomato - Double payment Closed
I have made payment for order ********** and I started working.after ** mins when I opened the app again it showed me payment was not done and I did it again, thinking may be I forgot to pay it. While reconciling my account noticed I had paid ...
Jan 30, 2026 by Shiva Goyal
Hi Zomato Grievance Team, A gentle reminder please!!! Please refund completely and urgently Rs ***.** as we are yours Zomato Gold user as unhygienic and unsafe food cannot be accepted. As per Zomato Unique Ticket ID *********, for Zomat...
Jan 08, 2026 by Madhumita Dutta
Zomato - Received damaged and unprocessed food Closed
Dear Zomato Customer Support, Order id - ********** I am extremely disappointed with the recent order I received through your platform. The order was not completely prepared kr frozen the cake outer cream is melting not frozen property. T...
Jan 03, 2026 by Harsh
Zomato - Refund not credited Closed
order id #********** On * december **** I ordered from fursat restaurant via zomato but due to some reason order got cancelled and and after one hour of cancellation refund was initiated and was showing that it will complete on **th december **...
Jan 01, 2026 by pragya
Zomato - Need Refund for cancelled order Closed
I had placed order from Mithaas via Zomato and received a call from +************ claiming the item wasn’t available. They offered an alternative, which I declined, and then asked to cancel the order. After cancellation, i have not received ...
Dec 29, 2025 by Shreya
Zomato - Item Missing for Order Open
On **th Nov **** around *:** PM, I received my delivery for Order #********** from a Biryani outlet. One item was completely missing. I reported it immediately through chat, got pushed to email, and then… absolutely no response. Not even a...
Dec 03, 2025 by Soumyajit Mandal
Zomato - Hair in my food Closed
Mara food mah hair ha jab mana zomato pur complaint ke wo bol rahe ha hmare koi galti nhi refund nhi kare ga mara money proper waste hue ha and mara pass full evidence ha ...
Oct 30, 2025 by Paras deep singh
Zomato - Got neither food nor my money zomato snached a students money Open
On **th October **** at around **:** PM, I placed an order on Zomato for a Wow Momos Burger Combo. From the menu listing, I understood it to be a vegetarian item. However, shortly after confirming the order, I realized that it was not vegetaria...
Oct 26, 2025 by aniket biswal
Zomato - Background verification Failure Open
I submitted my original documents during onboarding but still shows background verification failure..after paying my onboarding fees....
Oct 14, 2025 by Suhail Ahmad Bhat
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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