Top consumer complaints in 2024 - Voxya Consumer Forum Online

Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, File a complaint today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

Undelivered Order Falsely Marked as Delivered No Refund for 20 Days (KFC) ^Open

I placed an order on **th April **** via the KFC official app (Order No. #K*********) worth ₹*** at KFC Sodhala, Jaipur. The order was delayed by over * hours and was never delivered to me. I was not in the city at the time. The order sat unc...

May 05, 2026 by Divyash Agrawal

Hair Found in Food Serious Food Safety Issue Order ID (Zomato) ^Open

I am filing this complaint against Zomato regarding a serious food safety issue. On **/**/**, I received a food order through Zomato in which a strand of hair was found inside the burger. This is a clear violation of food safety and hygiene ...

Apr 10, 2026 by Ankan Barua

Charged a parcel fee despite using packaging that advertises their hotel which is not permissible (Benne Dosa Corner Deralakatte Mangalore) ^Open

They charged me a parcel fee and used packaging that prominently advertised their brand and hotel name. As per norms, if the packaging is used for their own advertisement, they should not be charging customers for it. When I questioned this, th...

Mar 02, 2026 by Nitin Bhat

Package not delivered (Kfc nexus hyderabad mall) ^Open

I was ordered at *:**pm, now time was **:**pm still my ordered not delivered,they are rudely speaking when I call to the kfc restaurant in nexus mall,he is behaving rude and cut the call at *st time and after he is not picking up the call...

Feb 27, 2026 by G Madhu kumar

Sick child kept hungry (Zomato) ^Open

Subject: Legal Escalation – Deficiency in Service Regarding Zomato Order I am writing to formally report a case of serious service deficiency and negligent customer support in relation to an order placed on Zomato at *:** PM on **th feb...

Feb 13, 2026 by Ruchika Khemani

Stale cheese bitter taste pungent odor improper melting (Go cheese mozzarella ) ^Open

From the moment I bought it, the cheese emitted awful aroma and showed poor melting quality resulting in a gluey, plastic like texture. It remains very hard to chew due to improper melting and the taste is bitter resembling that of an expired ...

Jan 27, 2026 by Yashika Gaur

Expary proudect given by virendra food agency ( virendra food agency ) ^Open

Respected Sir/Madam, I, Pradyumna Padhy, resident of Sheragada, P.S. Sheragada, District Ganjam, state that I have been doing business with "Birendra Food and Agency," located at Phiringi Bazar, Cuttack, for more than one and a half years. On ...

Jan 20, 2026 by DIPTI RANJAN MOHANTY

For Zomato Order ID delivery partner split the food packing and delivered after 8090 mins Please r (Zomato) ^Open

Hi Zomato Grievance Team, A gentle reminder please!!! Please refund completely and urgently Rs ***.** as we are yours Zomato Gold user as unhygienic and unsafe food cannot be accepted. As per Zomato Unique Ticket ID *********, for Zomat...

Jan 08, 2026 by Madhumita Dutta

Received rotten fruits without expiry date and mrp and also fruits filled with fungus (Blinkit lite) ^Open

Hi, I ordered some fruits on *th December from blink it lite for my family and myself but I receive rotten product filled with fungus and before I could check it, my wife happened to consume it by mistake and now she got food poisoning and puke...

Dec 04, 2025 by Rozario AP

Soil in idli (Raghu s Kitchen Vijayanagar stage Mysore ) ^Open

I had ordered * idli and * set masala through Swiggy in Raghu's Kitchen Vijayanagar *nd stage Mysore, I'm suffering from high fever, migraine, sinus and cough, I was unable to Cook food so I ordered here, while having * bite of idli there are s...

Nov 08, 2025 by Radhika A S

RAT POOP FOUND ON TOP OF DOMINOS BOX (Dominos Seawoods) ^Open

Dear Sir/Madam, On **th Sept i have ordered a Dominos Pizza with there Seawoods Branch..Delivery guy delivered the pizza. As soon as we sat for eating I food a Rat Poop on top of Pizza box. I have complaint to the Dominos Seawoods & r...

Sep 27, 2025 by Sunita Natraj

Undelivered Order Incorrectly Marked Completed Request for Full Refund and Escalation (KFC) ^Open

On April **, ****, I placed a food delivery order through the KFC app from the Ascendas, International Tech Park (Park Square Mall) location in Bangalore. The order was accepted with a promised delivery time of **:** PM. However, the order was ...

Sep 11, 2025 by Sathish Raja Vijayabalan

Wrong items delivered (Swiggy Ltd ) ^Open

On *.*.** ordered * cups of Dryfruits ice cream for guests but was delivered * cups of chocolate ice cream cups. Requested by number of mails to refund or replacement of products. They bluntly refused. Avoid Swiggy platform. They ignore cons...

Sep 07, 2025 by Yogesh Jambusaria

Bill fraud (Subway ) ^Open

Dear Support Team, I am writing to report a discrepancy in the bill I received at your Subway branch located at MC Donald complex, village heeran, Chandigarh ludhiana road, ****** ludhiana, Punjab. On [**/**/****], I purchased the following it...

Aug 21, 2025 by Triptdeep singh chhabra

Bad quality of food (Cadburry Diary Milk ) ^Open

I bought a cadbury dairy milk silk mousse with expiry date **/**/** from my nearby store but when I open it it taste so bad and have spots on it also their was later of oil on it ...

Aug 10, 2025 by Vikram

Order delivered after more than 2 hours (Burger King) ^Open

I ordered burger king at **:** PM and it got prepared around **:** PM. I waited till **:**PM, then ordered Dominos. It got out for delivery @ **:**PM, and got it delivered @ **:** PM. It was so cold, I didn't even ate it. I got stressed o...

Jul 26, 2025 by Rajat Soni

False commitment (Swiggy) ^Open

I have ordered dinner from THE BURGER STORIES late night after **:** AM Delivery executive reached the hotel and cancelled my order at **:** AM, They wantedly cancelled my order, at that time how can i arrange the dinner, They said the amount...

Jul 16, 2025 by Mohammed Sameeruddin Khan

The cancellation Charges are not clear (Swiggy) ^Open

I have order ** November **** order with Swiggy But The order are * hours late I cancelled The Then I seen There was cancellation Charges On my Order What is This is Not fair it's very bad Plese I request You You today Swiggy Remove cancellatio...

Jul 13, 2025 by MOHD YUSUF

Wrong order with worst quality delivered no refund (Swiggy) ^Open

I ordered from Swiggy wow momos.. chicken himalayan chilli momo combo and was delivered normal chicken fried momos with oils just spilling around worst quality not in state to be eaten and when I complaint them continuously...emailed almost * t...

Jul 12, 2025 by Puja Bharti

NonVeg Chicken Found in Veg Egg Biryani Ordered from Swiggy Serious Food Safety Violation (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I had recently placed an order on Swiggy (Order ID: #***************), which included Egg Biryani. However, to my shock and deep disappointment, I found a chicken piece inside the biryani. This is not just a service error — it's a serious ...

Jul 11, 2025 by G M Akash Raj

Please note that for swiggy order placed on 1704 with order number 235370499813076 food packet had b (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Hi Swiggy Grievance Team, Please note that for Swiggy Order placed on **/** with Order Number ***************, food packet had been damaged and broken by Swiggy delivery partner R Basak. Please refund and compensate urgently since food packing ...

Apr 17, 2026 by Subhabrata Dutta

Dominos colaba Branch service issues (Dominos mumbai) ^Closed

Seller Name: Domino's Pizza Sindh Chambers Colaba Branch. Date : **th Feb **** Booking Done : Dominos App Order No :#****** Dear Dominos Team/ Consumer Forum, I am writing to formally lodge a complaint against Domino’s Piz...

Feb 19, 2026 by Arun Datta

Stale Expire items delivered (Swiggy Ltd ) ^Closed

Hello Sir/Madam, Swiggy delivered an Order number:***************. The delivered item is stale and unfit for consumption and bad in quality. The item ordered was a sweet item but the delivered item was sour in taste and smelling bad. ...

Nov 01, 2025 by Amyn Lakhani

Product unedible (IKSU jaggery vubes) ^Closed

IKSU jaggery cubes two bottles of jaggery cubes, but opened one and found fungus and not edible. S. D. Francis CENTRIO, C Wing, *** GOVINDI West, Mumbai ****** ********** Bought on **/**/****...

Oct 28, 2025 by Suresh Daniel Francis

Refund and replacement not received me (Swiggy instamart) ^Closed

sir mene data cable order kiya tha or mujhe Instamart walo ne khali box bhej diya delivery boy bhi check kerwa ke nahi gya jab mene customer care ko bola to bole ki mail kero or fir koi jawaab nahi diya nahi product diya na hi mera paise please...

Oct 28, 2025 by PAWAN MEENA

For Swiggy Order Number Wrong items delivered intentionally to a lady for Swiggy Order Number Some (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Please note that the complete refund for Swiggy Order Number ************ is pending over last *** hours as some chicken dishes delivered wrongly instead of ordered dishes of Mutton Boti Kebabs. Please note that both wrong dishes were delive...

Oct 23, 2025 by Madhumita Dutta

Farang (farang restaurant ) ^Closed

food like poison taste very bad.stale food served by restaurant.so many customers complaint but no resolution ...

Oct 07, 2025 by ak singh

No refund (Swiggy) ^Closed

i received a spilled food order from swiggy and even after providing all the photo and video evidence , they refused to refund . Order id #***************...

Jul 12, 2025 by Deepak

Food delivered burnt and inhabitant (Zomato) ^Closed

Severe food burnt of chicken tandoori which is just chicken leg pieces... And it's fraudulent calling it chicken tandoori... Check images. And whole order smells raw, sour smell, burnt , oily etc...whole order was burnt, sour and rotten food se...

Jun 29, 2025 by Ronnie

Food not delivered order cancelled without consent with a cancellation charge (Swiggy) ^Closed

Order Id: #*************** EVENT LOG: *. This order was placed by my sister who is a Medical Officer and resides inside the campus of the Community Health Centre. As usual she provided/updated her mobile number for the delivery partner in the...

Apr 04, 2025 by SHIVAM MANI TRIPATHI

Complaint Against Swiggy Inedible Food Unacceptable Compensation (Swiggy) ^Closed

...

Mar 24, 2025 by Rajhas Poonuru

Money got deducted but food not delivered (Ola) ^Closed

I have placed an order from a restaurant through the Ola app. It's been almost * hours, and there has not been a delivery. Customer care is also not responding...

Mar 05, 2025 by Rohith Reddy

Refund not received (Zomato Mumai) ^Closed

I am a senior citizen, age ** from Chennai, TamilNadu. On *.**.**** I paid Rs.***.** for a sweet box from Krishna sweets, chembur for my grand daughter in Mulund east, Mumai. The delivery person refused to deliver and cancelled the order. I as...

Dec 11, 2024 by Ganesh Murali

Bhavna singh (Swiggy) ^Closed

I had ordered * meals + * mc puff of mc Donald's from swiggy..I received only one meal that was * burger,* coke,fries,*mc puff and I didn't get one meal which contains * burger,* coke,fries,mc flurry..I ordered for Rs *** and order that I recei...

Nov 20, 2024 by Bhavna

Order not delivered (Swiggy) ^Closed

I placed an order of cake for an event on *th November from Swiggy. The delivery partner didn't call me when he arrived and neither I was provided with any notification and my order was automatically cancelled without my knowledge. Since the or...

Nov 13, 2024 by Somya Agarwal

Swiggy using my email id for someone else order (Swiggy) ^Closed

Hello, I've been receiving invoice emails multiple times from Swiggy for someone else's orders with my account. I had complained to customer service multiple times , still no actions are taken. Iam still not aware how can both accounts h...

Oct 28, 2024 by Akshay Ravindran

Food Delivery (Magicpin) ^Closed

Order food on MagicPin, Order Id: *********. The order was delayed, on checking the app, noticed that the delivery person deviated from the actual path and was traveling away from my place- and in the app, it mentioned - "The order is delayed, ...

Oct 27, 2024 by Vikash A

Refund not credited (irctc ecatering) ^Closed

Ordered food via ecatering on **th September but the food was not delivered Order id#********** Refund amount ***/- Ordered by Lijo Johnson...

Sep 21, 2024 by Dency j

Refund money (Biryani zest ) ^Closed

I placed an order last night but I cancelled it because it was booked at the wrong address.I did not want to trouble the delivery man so I cancelled it. I did not get my money refunded. If I do not get my money refunded then at least deliver ...

Sep 04, 2024 by Swati Sharma

Complaint Against KFC VR Punjab Mall for Incorrect Billing and Refund Delay (KFC) ^Closed

I am writing to formally lodge a complaint against KFC VR Punjab Mall regarding an issue with my order and subsequent refund delay. On August **, ****, I placed an order that included a couple of KFC stuffs and * piece of smokey grilled chic...

Sep 02, 2024 by Kimi Shrivastava