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D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.

Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.

Commonly Reported DTH Complaints in India?

The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.

So what can you do if you have complaint against your DTH provider?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="DTH complaints in India" /></center>

How to resolve DTH Complaints in India?

1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.

You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.

3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.

4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today to get started.

Not providing service (Dish TV) ^Open

i do not know what type of company is dishtv , last time I filed complain against him to do not change my pack, when this month i recharged again paid channel are gone, i do not know why you all doing this thing. VC number- ***********...

Aug 28, 2022 by praveen singh

Refund not credited (Jio Fiber) ^Open

A connection of Jio Fiber on trial basis on my jio number ********** as per detail SMS "Payment of Rs. ****.** for your JioFiber connection having JioFixedVoice Number +************ through UPI Payments has been received on **-Jul-**." was take...

Aug 14, 2022 by Akhtar Aleem Ansari

Package issue (Dish TV) ^Open

Hello, I have dish tv connection with registered mobile number - **********, today I took new pack after removing all old previous pack. my issue is regarding old pack. the service which I do not want was activated on my tv like dance active ...

Aug 06, 2022 by praveen singh

Dish tv (Dish TV) ^Open

I have dish tv connection with registered mobile number - **********, today I took new pack after removing all old previous pack. my issue is regarding old pack that in past the service which I do not want was activated on my tv like dance acti...

Aug 06, 2022 by praveen singh

Both my Xstream tvs are not working after the visit of servce engineer (Airtel DTH) ^Open

On **nd December I have raised the problem of Zee channels not coming in one TV. The Service engineer attended next day and during the servicing both the TVs arer down sayng no cannel is available. The service Engineer informed that therre is s...

Dec 25, 2021 by Ganti Lakshmi

Channel not show (D2h) ^Open

i have connection of D*h. and every day many times they show of signal not available and i am trying to connected of call center but they only trying to avoided to this. i am attached screen shot of this please consider it. ...

Oct 05, 2021 by paresh maheshwari

Refund (Zee 5) ^Open

Hi my name is himanshu I have purchased premium subscription from zee* to watch a show but the video is not playing properly with wi-fi and hotspot and then I missed the show I thot that my money has been wasted *** that time then I deleted the...

May 27, 2021 by Himanshu verma

account recharge debited to bank accounton April 21 but service stoppedt (Videocon D2h) ^Open

I recharged my D*h account through INFINITY App on *th Apr for ***/-… Since my account was not updated I again recharged Rs.***/-+ Rs.*** on *th April.**. Though my bank account stands debuted my D*h services not updated and services stopped ...

Apr 09, 2021 by Mohan R

Recharge Issue (Sun Direct Dth) ^Open

I recharged on ** th Dec , **** on Sun direct website through phone pe app. Amount got deducted from my account but not deposited into my account. So many i called sun direct but i didnt get any response from thier side always asking us to wait...

Jan 28, 2021 by Ravi Shankar

No signal since 3 days (Videocon D2h) ^Open

I have registered complaint of not getting signal on **.**.****...no any response or Engineer visited for resolution of complaint till date...now * days are completed for complaint...when Engineer will come then I have to pay ***/- as service c...

Aug 24, 2020 by SANDEEP SUTAR

Bill Not Provided (Tata Sky Broad Band) ^Open

Hi Team, This is to let you know that Tata Sky BroadBand is now not able to handle its customer and the request from Customer. I simply asked my bill for month of June from last one month but people are so careless there that they are not prov...

Aug 19, 2020 by Agam Gupta

South Indian channels are not getting (Dish TV) ^Open

DISH Tv stopped to provide many channels eventhough they took money for the same. If searching for the channel which I have already paid ie, manorama news, mathrubhumi news etc ..many times I have complained but response is very very bad.....

Aug 16, 2020 by Abey varughese

Pathetic recharge issue (Dish TV) ^Open

No response from any senior or junior employee . Every year recharge mein , they do fraud in adjusting the money .No asssistance provided. Bas recharge karaate raho .Zabardasti paise khatam kar dete hain . No explanation .Going to switch to sm ...

Aug 11, 2020 by shalini singhal

Extra Money deducted for cable while relocation request without intimation (Tata Sky DTH) ^Open

I purchased a tata sky DTH connection in **** at around ****/- in Pune, I was only provided setofbox, remote and didn't provide dish and cable as there was centralised dish with cable was already provided in our building. So I confirmed from Ta...

Aug 09, 2020 by Vaibhav Kale

Due to infinity app of videocon app recharged with insteadand starving for refund since july 2020 (Videocon D2h) ^Open

Complaint - Client I- ********- Upendra Modi - mistakenly recharged with Rs ***** instead of Rs. ***.** Complaint no : ********* this happened due to no decimal considered at infinity app level for recharge the account...

Aug 07, 2020 by Upendra Ambalal Modi

Days cuted from recharge (DishTV India ) ^Open

I have recharged dishtv for rs.*** my switch off date is **/**/**. But on **/**/** a message came that "Your switch off date is **/**/**." Why so? Please reply! ...

Jul 12, 2020 by Rajesh Dineshbhai Trivedi

Internet service provider not setting my connection (DEN) ^Open

I have made payment for my DEN payment connection on ** june ,****. A service provider name Dheeraj Singh is giving false claim that my internet connection will be set up today ,tomorrow but not answering my phone calls now....

Jun 22, 2020 by Muskan kalra

Videocon panel replacement long pending (Videocon) ^Open

I have a Videocon TV. Which was under warranty. I have raised complaint, technician visited, panel ordered, but it's not dispatched and I am following up with them since ** march. ****. Every time customer care person send an email to concern d...

Jun 20, 2020 by Ankit verma

Channels not visible (Videocon D2h) ^Open

I had made a recharge online through d*h app. When I tried to browse the package it showed me *** pack against my account no. So I made a payment after which I came to know that I am unable to view the channels so again made a recharge of *** w...

Jun 17, 2020 by Ravindra Sawant

Channels missing (DishTV India ) ^Open

I had subscribed to all Hindi music channels like Masti, SonyMix etc. For last somany days I am not getting them. They should be restored....

Jun 15, 2020 by P G M Nadagouda

Refund not credited (Jio air fiber) ^Closed

Dear Sir/Madam, I am writing to lodge a complaint regarding my Jio AirFiber order (Order ID: NO****C*ALBI), which was placed on **/**/**** under the name Jignesh Rameshbhai Moridhara, registered mobile number...

Apr 23, 2026 by JIGNESH RAMESHBHAI MORIDHARA

Refund not credited (Story tv) ^Closed

today at *:** there was a automatic reduction of *** so I want my refund please it is my request so please check it ...

Feb 28, 2026 by juhi Singh

Refund not credited (Airtel India) ^Closed

This message i got from Airtel ** feb and today is * March till now I didnt get my refund team is not helping me t all {Hi, your request for new Airtel Xstream Fiber connection (request no. ************) has been cancelled. The refund of the pa...

Mar 06, 2024 by Himanshu Nagarkote

Recharge has been done on wrong number (Jio) ^Closed

.G*> *?>*M *$ (,* ** *K /> *H .G(G (,* **@ !>*> %> +?* -@ *$ (,* ** *K /> * *M.* G/* .G*G K .G*@ *$@ ,$> **G *H Please help me .G ,*A$ *@, *A *** *A* > *?>*M *@ please ...

Oct 20, 2023 by Sagar Rao

Non receipt of premium web series movies (Zee5) ^Closed

I subscribed for zee* for Rs***/- which was in offer for a year inclusive of premium movies/ web series. But unfortunately I am not getting the premium contents. I want to get this resolved.. My subscription is upto March ****....

Jul 08, 2021 by Prabir kumar Das

Not Get Refunds and Worst behavior (D2h Videocon) ^Closed

My complaint is open at videocon d*h from almost past * months when I will get resolution ...

Oct 05, 2020 by Nehal Parvez

Aastha Channel not coming and suddenly debit of Rs 200 (D2h Videocon) ^Closed

On my Email Request for Aastha Channel not coming , Please confirm following *. Was there email revert ,saying there will be chargeable Mechanic Visit ------ NO *.Did Service Centre Incharge Mr.Amol or Mechanic laxman did tell me on pho...

Oct 03, 2020 by Nimesh Joshi

Not telecasting free to air channel TSAT channel in telangana (Vedeocon d2h) ^Closed

I am subscriber of vedeocon d*h since * years. its very shame to tell that free to air channel TSAT is not telecasting to watch online classes in TELANGANA. But local cables operaters telecasting TSAT. Below poverty line children getting so...

Sep 23, 2020 by sagari aravind

Denied to get service on under warranty TV (Videocon) ^Closed

I had purchased Videocon **inch tv from Vijay sales goregaon, mumbai outlet. My tv gets the panel problem. I mailed Vijay sales and filed a complaint. (M****-*******) now videocon serviceman said to me your tv part is not available form our st...

Aug 20, 2020 by Yogesh Gaonkar

Not refund my money (videocone d2h) ^Closed

i called engineer for repair my d*h and i paid whatever he said of amount but after i did payment comoany deduct my balance from my account these is very worst ...

Aug 18, 2020 by shivdatta A Jaan

Zing digital connetion (Dish TV) ^Closed

* വർഷം മുൻപ് zing digital എടുത്തു. ഇപ്പോൾ ചാനൽ കിട്ടുന്നില്ല അന്വേഷിച്ചപ്പോൾ zing videocorn ആയിട്ട് ലയിച്ചു ...

Aug 18, 2020 by Unnikrishnan S

Recharge not reflected (D2h Videocon) ^Closed

I have Recharged my D*H Account today i.e,**-Aug-**** through d*h website and the payment mode as PAYTM . The transaction is successful but my d*h account did not get reflected.I Spoke with customer care multiple times but no response for the...

Aug 15, 2020 by Venkatesh

Set top box not power on (D2h Videocon) ^Closed

my set top box is not powering on since **.**.****. i have launched complaint on **.**.**** but it was closed without any action. i have d*h's **** gb set top box worth Rs. ****. they are providing me hd set top box in replacement of the same w...

Aug 14, 2020 by nileshkumar patel

I would like to lodge a complaint against my cable TV operator (World View Jorhat) ^Closed

I am an old consumer of World View Cable TV services, Jorhat. But off late every month I have been facing gross negligence from their side. Every time I recharge for their services and once I'm done with the payment, they keep the service disco...

Aug 13, 2020 by Peenaz Rahman

215 Mbps speed on 100 Mbps fiber optics broadband (Tata Sky Broadband Private Ltd) ^Closed

Purchased Tata Sky fiber optics broadband connection on *Aug** with *** Mbps *** GB monthly plan and pre-paid Rs ****. Actual download speed obtained is *-** Mbps after *:** pm. Raised the problem with Tata Sky Customer care vis ticket no C****...

Aug 12, 2020 by Vishal Kumar

Sufficient balance but disconnected service (Videocon D2h) ^Closed

my customer id is ******** i have more than rs*** balance but the service is not activated.. Recharge of Rs.*** for ******** (Order ID - FCDA***************) is successful. ...

Aug 12, 2020 by Priyaranjan Mishra

Refund not issued (Dth connect) ^Closed

I have made payment for a dish tv connection on Mar **,**** and cancelled . Till now i have not received the refund...

Aug 10, 2020 by Vishnu Raj

Company lost the package (Lulu Sky) ^Closed

My parcel has been lost by the company and I also raised complaints about it but no action is being taken by the company and not even paying my money back. ...

Aug 06, 2020 by Nikita Shivaji Mhaske

Incorrect Debit in my account (Videocon D2h) ^Closed

I have recharged my account on **th July **** for *** rupees. They have incorrectly debited my account and it is showing a negative balance. Please help...

Aug 06, 2020 by Krishnan SM

Videocon recharge of for 28 days expire in 20 days (Videocon D2h Services ) ^Closed

Recharge on *th july for **days amount rs ***. But its expire on **th july. Not working for full ** days. Fake description update on recharge. Location Hamirpur Himachal Pradesh...

Jul 30, 2020 by Mohan Lal

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Complaint filed against: Flipkart

Resolved

"I was struggling from last one month for refund. But when Voxya started social campaign, the CEO of Zebpay contacted me directly to refund the amount. Billion thanks!"

Rahul Parmar
Complaint filed against: ZebPay

Resolved

"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"

Mrunmayee Palsule
Complaint filed against: HappyEasyGo

Resolved

"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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