Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Cheated by sending wrong watch (Swissclock in) ^Open

Hi www.swissclock.in is selling citizen watches (not original) I placed an order on *th July **** through cash on delivery once received kn **th July **** what was advertised and what I received are * different watches, since then I sent mails...

Jul 12, 2021 by Venugopal

Refund not transferred (Goibibo) ^Open

We got refunds from airlines on account of flight cancellation due to COVID. Goibibo kept those refunds in gocash wallet instead of transferring it back to us. On **th Jun we placed request to transfer * refunds of Rs ***** (Spicejet, PNR B*LL...

Jul 12, 2021 by Abhishek Surana

No Refund (Nurserylive.com) ^Open

I ordered * products in the month of June, **** there was no cash on delivery option in their site after I confirmed the order they didn't even bother send me any updates I keep on sending email for updates they keep on telling me to wait then ...

Jul 11, 2021 by Bhuvneshwari Chand

Cake was not deliver on time slot booked (Winni Cake Online) ^Open

I placed order for cake in Morning around * am and booked delivery slot between ** AM to * PM. Order detail : ************ Being special Birthday event we plan to have cake cutting and then go put for lunch at Oakwood premier prestige hot...

Jul 11, 2021 by Altaf Patel

Package not delivered (Wear.style) ^Open

I had ordered two tactical pants on ** April ****.They sent me a tracking via whatsapp, with date wise tracking and finally it's been held up by customs for * months as per them.They are scamsters and fraudsters.If you try contacting they don't...

Jul 11, 2021 by Arthur R

Non Issue of GST Invoices (Apple India) ^Open

I am a sole propreitor and have a valid GST No. When I am buying from the Apple Online Store , Apple is refusing to issue a GST invoice even though , I have emailed them my GST number . ...

Jul 11, 2021 by Preetam Saikia

Defective package delivered (Amazon) ^Open

I had ordered monin syrup from Amazon on **th June which was to be delivered by **th June but the package delivered was damaged because of which I hurt myself as it was glass packaging. I contacted Amazon customer care and shared them the de...

Jul 11, 2021 by Gaurav Gupta

Fraud and money looting company (70trades.com) ^Open

By providing so many commitments and promises they have looted USD *****/- from me. I have registered complaint with FSA and following with them for the last one year without any feedback. Mr. Shivraj Kumar Ms Niyati from ** trades are the pers...

Jul 11, 2021 by Sudeesh

No Service (One Broad Band) ^Open

We live in Society called Panchsheel Greens *. I am here for launching a complaint against my internet service provider called One Broadband. Very Pathetic internet service from them. They have a monopoly over here and did not allow anyone for ...

Jul 09, 2021 by ASHISH MATHUR

Cheap Quality Product (pinktonic) ^Open

I ordered from Pinktonic Instagram Page on *th July **. I was very happy when I received the package, but I realized it was extremely cheap quality as soon I opened the package. The fabric is extremely poor and the stitching is also poorly done...

Jul 09, 2021 by Anjalika Negi

The company charged me for a product that was not in stock to begin with (Leader Cycles Limited) ^Open

I ordered a cycle for myself on the companies official website. They asked me to pay a certain amount in advance before they could dispatch the order. When I try to fetch my payment status it tells me "You cannot order until the product is ba...

Jul 09, 2021 by Lakshya Madan

Money deducted but order not placed (Reliance Digital Siddipet) ^Open

I have tried to place an order on *-**-**** my money has been debited from the account but order is not placed. I started to worry and called customer support they said to wait for ** hrs. After ** hrs now they said ** hrs and now its already b...

Jul 08, 2021 by Akhilesh Reddy

TV not working (Nokia) ^Open

My Nokia stopped working after ** months of purchase. I have raised complaint Jeeves and Nokia. Complaint numbers are CLCPW*********** (**th June) & CLBWR*********** (*nd July). Technician visit my place after * days after every complaint. He d...

Jul 08, 2021 by Diljeet

Ordered Item Not Delivered ( Shopoll in) ^Open

Dear All, I made an order "Ethnic Pattern Print Floral Casual Shirts" on **th June, **** from https://shopoll.in/. Till now I did not receive my order item, I tried to contact them but number is getting switched off. I send mail twice by menti...

Jul 08, 2021 by Gurjeet Singh

Story book ordered but not rceived (Dev Sahitya Kutir Pvt Ltd 21 Jhamapukur Lane Kolkata) ^Open

Dev Sahitya Kutir Pvt. Ltd. having its address at **, Jhamapukur Lane, Kolkata-****** is a renowned publication house of Kolkata, West Bengal publishing Bengali magazines and story books. I liked one story book titled "Nabakallol ** bachharer g...

Jul 07, 2021 by Subhro Das

Unresolved Screen Issue pending since June 2021 ( HP INDIA SALES PRIVATE LIMITED) ^Open

we raised screen issue for our device HP pavilion X *** convertible laptop on **th June **** via a mail we tried to connect with HP without any conversation with me they dropped a mail stating issue is resolved on the same day to which I respon...

Jul 07, 2021 by HIMANSHU BALIYA

Money fraud through Paytm (TimesJobs) ^Open

Want to tell that there has been a fraud which has been done on my credit card number ending **** dated * July **** it was the afternoon when I received a call from Times job Dot com portal there was a lady who said that she is is calling from ...

Jul 07, 2021 by Nidhi jaiswal

Package Not Delivered (Naughtyme.com) ^Open

After placing my order on April **, **** - despite multiple attempts to contact the team both through email (info@naughtyme.com) and through instagram (@nm_itsinmydna) and subsequent responses that my delivery was delayed as a result of covid-*...

Jul 07, 2021 by S Mohamed

Wrong item sent (Slimfit shirts) ^Open

I paid cod for an order on a website and they sent a wrong item and now they won’t pick my calls or texts...

Jul 07, 2021 by Yasreen Khan

Payment Not Refunded (Decathalon online) ^Open

I returned a product that I brought from decathalon online store. It's been more than * weeks and I didn't get the payment back...

Jul 07, 2021 by GULNAWAZ SHABEER

Wrong product delivery (Willora.com) ^Closed

I ordered a combo pack of * Kurti. A cheap quality different design cloth is delivered to me worth ***-*** Rs. This is a very untrustful site which is faking people. This online shopping site shud be banned....

Apr 24, 2019 by Kiran sangnale

Different watch received (Smartwatchmart) ^Closed

I purchased a watch from the smartwatchmart website. My order no is smw****. But I have received a different watch which was not shown in add. It is not that watch which was not shown in add or order by me. So I requested to them please collect...

Apr 24, 2019 by Manmohan

I prepaid my order but haven't receive the order yet (Shopkin.in) ^Closed

I have ordered a few products from Shopkin website but I haven't received my order. It's been more than ** days. I tried reaching out them via mobile and email but it is of no use. Haven't received any updates....

Apr 24, 2019 by Shivani Verma

Item delivered is not working (Dijinest) ^Closed

Order no.*********, I purchased Samsung *** GB memory card Rs. *** from Dijinest company. The memory card was not supported. So please help in exchange or return this memory card. I'm not happy with this product....

Apr 24, 2019 by Arvind tiwari

Took advance payment and did not delivered my product (Arihant Books) ^Closed

I ordered my product from their website on ** April **** which will be supposed to deliver within two days. I paid an advance payment for fast delivery but after waiting for * days I've no idea where my product is. There is no option on their w...

Apr 24, 2019 by Naveen Kumar

Package not delivered (Doramisell) ^Closed

I ordered a *.** dollar product from Doramisell but the money deducted was dollar *** that means around **** Rs. Please help me to get my money back. Doramisell is not responding at all now. Their website is also not reachable....

Apr 23, 2019 by Gourav kathuria

Order not delivered (Vistaclothes.com) ^Closed

I ordered three sets of clothes worth Rs. **** on *th April **** and paid the full amount online as there was no COD option available. Now on checking, I find that their website is unreachable and no one there to contact. I contact Razorpay thr...

Apr 23, 2019 by Sanghamitra Bhattacharjee

Wrong product with very cheap quality delivered (Willora) ^Closed

This product is totally different from what I ordered and that too so cheap in quality. Either help to change the product or return my money back. I will tweet this everywhere....

Apr 23, 2019 by Sheetal

Package not delivered since 3-4 months (Bootees.com) ^Closed

I pre-ordered a t-shirt at this company and it's for a month. I didn't get my t-shirt. They also won't refund my payment and still tell to wait. Please do the needful....

Apr 23, 2019 by Sourabh Chavan

Wrong product delivered (Mi.com) ^Closed

I ordered U shaped pillow from MI.com. But I received a flat shaped pillow, not the U shaped. Also not comfortable. I need my money back as MI sent the wrong product and I am not satisfied with it....

Apr 23, 2019 by Dharmbodh

Refund not issued (Shopkin.in) ^Closed

I ordered a dress and gown from Shopkin.in on **th and **th March. On April *th I cancelled the orders and they replied they will initiate the refund soon. I didn't get a mail or call regarding this. I tried calling their contact number and it ...

Apr 23, 2019 by Navya Symon

Product not working (I7s) ^Closed

Today I got my earpods but it's not working. * earpods is damage. I cannot connect *earpods with Bluetooth....

Apr 23, 2019 by Jiya wadhwa

Transaction got failed (Midasbuy.com) ^Closed

I want to purchase UC cash from midasbuy.com. My payment centre Paytm sends the money but I didn't get the UC cash. Please help....

Apr 23, 2019 by Biswajit Das

Fake item delivered (Ladyware.in) ^Closed

I ordered a Kurti however what I received is an old and torn saree. Customer care not provided on the site. Please help me....

Apr 23, 2019 by Shalini

Item is fake as compared to ordered one (Ladyware.in) ^Closed

I ordered one Kurti and one gown from this site worth rupees **** and the company delivered some very cheap material saree pieces. The company is not answering my phone calls. The delivery boy also not supported to contact to the company....

Apr 23, 2019 by Jaya singh

I have received iPhone clone (Perfect and easy deals) ^Closed

I have ordered an iPhone * plus but they delivered * plus after a week. iPhone they had delivered is also a clone iPhone. Now they are ignoring my calls and messages. I am helpless. Please help me....

Apr 23, 2019 by Dolma

Got tiles instead of laptop (Amazon India) ^Closed

I ordered an LG Gram i*, laptop from Amazon.in on *th April. Received order on **th April. Opened the box within ** min of receiving and got cement tiles inside. On my complain, Amazon said they will investigate it. They took ** days and on **r...

Apr 23, 2019 by Rakesh Parashar

Order not delivered (Shopingkaro.com) ^Closed

I ordered Redmi note * Pro from the shopingkaro.com by UPI payment on **/*/****. They told me to ship my order on Saturday. On Monday when I call them the phone is not reachable. After * to * day the site was also closed. Now how can I get the ...

Apr 23, 2019 by Dr Bhagat Negi

Order not delivered (Coverism) ^Closed

I order a t-shirt from the Coverism. But it is not delivered till now. Please do the needful....

Apr 23, 2019 by Md faiyaz ahmad

Return not initiated (Snapdeal) ^Closed

I bought an Adidas tee from Snapdeal a few days back and I got the chance to look at the package around * days after delivery and the zip of the shirt was broken. I called them and ask them to just fix the zip issue (based on the warranty of br...

Apr 23, 2019 by Madhav Gulati