Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

NonDelivery of Product and Unreasonable Delay in Refund by Nykaa Order ID NYK (Nykaa ) ^Open

I wish to lodge a complaint against Nykaa regarding the non-delivery of my order and the unreasonable delay in processing my refund. Order Details Merchant: Nykaa Order ID: NYK-*********-******* Order Date: **.**.**** Ticket ID: ******...

Jun 04, 2026 by Arun Kumar

Vehicle duniya paid EMD (vehicleduniya) ^Open

I have bid the car and deposited **K as they called me said car will be approved by Manappuram finance. I am trying to reach them since last two weeks and no one is responding. This is very frustrating as I was planned to gift this to my spouse...

Jun 04, 2026 by Satyanarayana Gudimetla

Package dileverd missmatch (Burius store) ^Open

Product delivered defective or wrong product I already pay money for this already through ekart I want refund my money I request you as soon as possible I will get money ...

Jun 03, 2026 by Rinku Piyush ghag

Deposit fraud (Dafabet ) ^Open

Its been *days no progress from dafabet, I am writing this because I am absolutely frustrated with the lack of service regarding my recent deposit. I made a successful deposit into my account, the funds have been deducted from my bank, but th...

Jun 03, 2026 by Vishwanth

Refund of 999 stuck due to technical wallet error after Kwabey canceled order (Kwabey ) ^Open

I placed an order for t-shirts on the Kwabey website and made a prepaid payment of ₹***. The order was prepared but was subsequently canceled by the seller. Instead of refunding the money directly to my original payment method, the amount was...

Jun 02, 2026 by Manish bansal

Refuse to take back and Incorrect Item Size and DamageTags (The bear House) ^Open

Order Number: TBH-****** Date of Delivery: ** may **** Item Ordered: Shirt - Size XL (Website Size Chart: **.*" Chest) Item Received: Shirt - Size Small (**" Chest) with Missing Collar Tags Timeline of Events: Sunday (Day of Deli...

Jun 02, 2026 by PRABHAT SINGH CHAUHAN

WrOng order delivery (Tecsox) ^Open

I have received a worng order and which is not good ...

Jun 02, 2026 by Amrutha H Amrutha.H

Package not delivered (NIRBANI clothing) ^Open

I placed an order with the online clothing brand "Nirbani" on March **, ****, and made a full prepayment of ₹*,*** via UPI (CCAvenue payment gateway). The brand's stated delivery timeline was initially **-** days, which was later extended to ...

Jun 02, 2026 by Afshan Ali

Amount withheld by company (Dafabet betting app) ^Open

I have submitted ***** inr on *th may **** on **:** pm but dafabet is releasing my fund either to bank account or dafabet account and even they’re not listening to me when I am contacting them now I am very disappointed and frustrated by this...

Jun 01, 2026 by Naved Alam

Nonfunctional AC Dead on Arrival Willful Corporate Negligence and Bribe Extortion Attempt by Service (Amazon India Godrej) ^Open

Product Details: Godrej Air Conditioner purchased via Amazon India. The complainant, Rohit, is the primary user and aggrieved beneficiary under Section *(*) of the Consumer Protection Act, ****. The Issue: Immediately upon installation, the ...

Jun 01, 2026 by Rohit Gorrela

Order is not delivering (khwabey ) ^Open

I have ordered the product from khwabey and my order is still stucked in packed only After ** -**dqys the package is at same step it is showing packed only and there is no option to cancel the order its a big scam please provide my refund ...

Jun 01, 2026 by Vishal puyed

Complaint Against Savana for Wrongful Retention of Refund Amount (Savana by Urbanic) ^Open

Complaint Against Savana for Wrongful Retention of Refund Amount I am filing this complaint against Savana regarding a refund amount of ₹**,*** that has been credited to a Savana Wallet instead of being refunded to my original payment meth...

Jun 01, 2026 by Ritika Sachan

Packaged not delivered its been 20 plus days (Sanfe india) ^Open

I have ordered the products from sanfe india and till now they haven't deliver this is my order Id ******* it's been ** plus days no response from the team and no update about the product even thier all contact numbers are not working and helpl...

May 31, 2026 by Ankesh Varma

Withdrawal problem (Dafabet betting app) ^Open

The withdrawal from Dafabet has still not been credited. The status shows Successful, but the amount has not been received. I placed the withdrawal on **/**/**** at **:**:** AM IST, and it was marked as approved on **/**/**** at **:**:** PM IS...

May 31, 2026 by Ranganayakulu

Lycra men track pants (Fruzis fashion lycra track pants ) ^Open

Ordered a product (Lycra Men's Track Pants) from Fruzis Fashion for ₹*** (COD). After receiving the product, I decided to return it, but there is no proper return option provided by the seller. I tried contacting them, but there has been no r...

May 31, 2026 by Sasikumaran

I bought the hp laptop Complaint against Jeeves Consumer Services Pvt Ltd for deficiency in (Jeeves complete laptop protection plan) ^Open

I am purchased HP laptop through Flipkart on **.**.****. Along with the laptop, I purchased a *-year protection plan from Jeeves Consumer Services Pvt. Ltd. As per the protection plan terms, if the laptop is found to be beyond economical repa...

May 31, 2026 by Gokulnath K

Fraudulent business practices (Fancy Pastels ) ^Open

Dear Sir/Madam, I had purchased clothes from Fancy Pastels (Avrat fashion private limited) more than a year back. They have not shipped my order neither returned my money. Upon further research, through Instagram comments, Google reviews...

May 31, 2026 by Aarthy S

Delay in Furniture Delivery and Lack of Communication (Insaraf Furniture) ^Open

I placed an order for two beds on ** April **** through Insaraf Furniture. The total invoice value of the order is ₹**,***. At the time of booking, the expected delivery date displayed for the order was ** May ****. On ** May ****, I recei...

May 30, 2026 by Deeptak Chatterjee

Severe Cybersecurity Breach Service Deficiency and Account Lockout Loop on Instagram ( Instagram ) ^Open

I am Anbu Ragul Kanth, a PAID 'Meta Verified' subscriber from India. My Instagram account (@dio_ragul__) was cyber-attacked and severely hacked on May *, ****. The hacker completely unlinked my original secure connections from the backend Meta ...

May 30, 2026 by anbu ragul kanth

Handwritten job fraud (Vishv book publishers ) ^Open

Through telegram person named krishna Pratap posing as hiring manager of work from home handwritten job ask me to select a plan among * I choose first one in which the registration fees is ***rs I paid then ask me to pay more ****rs as courier ...

May 30, 2026 by anju

Full Refund not Provided and Products not Delivered (Vijay Sales) ^Closed

Hi, I had ordered * iphones for my family and myself, because of * reasons: (a) I had received a salary increase, so wanted to celebrate that (b) I also wanted to achieve my Credit Card Milestones. Orders were placed on **rd May, ****, wit...

May 26, 2026 by Kaushik Agarwal

Not received my money in my bank account (Bitbns) ^Closed

I withdrew the money from my bitbns account to get credited in my bank account on ****-**-** for RS **,***/- and ****-**-** for **,***/- but the money is still not credited in my bank account....

May 24, 2026 by Dinesh Singh

Withdrawal amount not received (Teen Patti Dhan Application ) ^Closed

Sir mane es aap me game khela tha pahle es aap ne *** rupay dalvaya tha *** nikal gaye the lakin baad me *** rupay nikalne k liye *** rupay add Kiya tha sir mere mane *** rupay withdrawal kar diye the * baar kiya ** hours ka time ho gaya dono o...

May 22, 2026 by Sunil

Dragging for Refund without response (Shopclues com online shopping app) ^Closed

Ordered mobile phone for amount of rs.**** on Apr'** **** and cancelled on same day due to quality concerns. It was mentioned the refund amount will reflect in account by May'*. Already it is very long time normally taken to refund process but ...

May 22, 2026 by Antony

Money not withdraw (Teen patti dhan ) ^Closed

Money is not being withdrawn from Teen Patti Dhan app. Already discovered problem is occurring, I faced problem in transition of Rs *** twice. ...

May 20, 2026 by Raushani kumari

Refund not processed (Shopclues ) ^Closed

I have ordered Vivo Y** mobile on shopclues.com on ** April **** and paid Rs.**** through credit card. Due to long delivery time I have cancelled the order on the same day. Order was cancelled and it was showing Refund initiated will receive a...

May 18, 2026 by Antony

Money has not withdraw (Teen patti dhan ) ^Closed

Money has not withdraw already dunned issue...

May 17, 2026 by Raushani kumari

Swiggy Order is still not delivered onas delivery partner is not delivering the food on reaching th (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Hi Swiggy Escalation and Grievance Team, Please note that Swiggy Order *************** is still not delivered on **/** as delivery partner is not delivering the food on reaching the location but marking the Swiggy Order delivered unethically ...

May 15, 2026 by Madhumita Dutta

Product not working as advertised and getting no support from company (Wybor MEPL Malhotra Electronics Private Limited) ^Closed

I purchased a Wybor Portable AC (Model: WPAC*********FM) in Pune on April **, ****. Since installation, the unit has only been cooling the immediate area in front of it and is unable to cool even a **x** ft room. (Attaching Bill for your refere...

May 13, 2026 by Swapnil Keshwain

RegisterKaro Failed to Provide Paid Compliance Services Causing GST Penalty and Financial Loss (RegisterKaro Safe Ledger Private Limited ) ^Closed

I paid RegisterKaro for incorporation and compliance services for Squadhunt Private Limited. However, after my assigned compliance manager left the company, no proper replacement was assigned for several months despite repeated follow-ups from ...

May 11, 2026 by Aditya Patil

Return product and refund money (Fruzis fashion lycra track pants ) ^Closed

I have receive Lycra track pant order * pant but received * pants in package. There fabrics quality is very very poor. I wast of my money in this product. Company also froude the customer. So plz help how to refund the money and reten product ...

May 11, 2026 by Akshay Khatpe

Refund being delayed (Flipkart) ^Closed

Namaste This is regarding an issue with my Samsung Galaxy A** Smartphone which I ordered online on E-commerce online app Flipkart on **-**-**** with Product name :- Samsung Galaxy A** *G (Light Gray, ** GB) Order ID :- OD*******...

May 10, 2026 by Shriya G

I ordered to sarees from street silk website and received to entirely different much words quality s (Street silk saree) ^Closed

I recently ordered two sarees from website, but the items delivered are completely different from the sarees I had originally selected and purchased. I made them with proper proof and photos of those sarees but received no reply. Also they hav...

May 08, 2026 by Vishnu

I ordered to sarees from street silk website and received to entirely different much words quality s (Street silk saree) ^Closed

May 08, 2026 by Vishnu

Refund Not Received for Over a Month (Campus activewear limited ) ^Closed

I ordered BINGO-***VS White Men's Shoes from Campus Shoes and returned the product because the size was too small. The return was accepted by the company, but even after more than one month, my refund has still not been credited. The company...

May 07, 2026 by Neeraj Gupta

Urbano Fashion Fake Delivery Attempt NonDelivery Refusal to Cancel Order (Urbano Fashion) ^Closed

I ordered a set of jeans from Urbano Fashion (Order ID: U******) for office use on **th April ****, with an expected delivery date of **th April ****. On **th April, the package reached Bangalore, but I received a false update stating “del...

May 06, 2026 by Abdul Latheef P H

Reliance Digital neither installing nor refunding the AC pruchased from their online store (Reliance Digital) ^Closed

Extremely Disappointing Service from Reliance Digital – AC Not Installed Even After One Week I purchased an air conditioner from Reliance Digital’s online store, which was delivered on **‑**‑****. At the time of purchase, I was clearly...

May 03, 2026 by Raghuram Ganjikunta

Refund not credited (Zepto 10 minute deliver) ^Closed

Hi Voxya , I have done payment of *,*** /- for zepto on ** /**/**** .. The order was cancelled and till now i didn't get my refund ..from starting of one week if I call to customer care ..we didn't receive any amount they are saying .After * we...

May 02, 2026 by Saginam Yaswanth sai

Package not delivered (Symphony air cooler) ^Closed

Ordered placed through company's website on April **. Website was promising ** hour delivery As of May *, order not delivered. Tracking link sent by company says delivered on **th. Company is not responding to emails or whatsapp messages. Th...

May 01, 2026 by Sripriya Desikan

Bait and Switch (Streetsole Botiques) ^Closed

I purchased a pair of shoes from an Instagram-based seller @streetsole.boutiques after being shown a specific product and being assured that the same item would be delivered. The transaction was completed via WhatsApp communication and payment ...

Apr 25, 2026 by Sushanth