Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Missing Item Poor Quality Refund Request (Fruzis fashion ) ^Open

I ordered three Lycra pants, but I received only two. The quality is very poor. I want a full refund. This company has cheated me....

Jul 03, 2026 by NIRMALKUMAR

Online pot purchases (Radhika Plants) ^Open

seen add on Instagram and chat on WhatsApp asked for cod but not having these facilities. He asked for payment and told me he will deliver in two days. But now he is not accepting any call ....

Jul 03, 2026 by ajit otari

Deposit money not received in my game wallet (Raja Games) ^Open

In the Raja game I have deposited ***rs. and my money debited from my bank account but game platform says that payment not receive.... I have provided all documents and video of my Deposit. Yet, they have said that money not received.......

Jul 03, 2026 by INDRANIL SANTRA

Refund Deposit scam (Parimatch) ^Open

I deposited on **/**, *:** Am, never recieved deposit nor refund from last ** days, all agents of Parimatch delays the process, act as bot ,give fake deadlines and then asks more time to resolve and get confirmation from payment provider. The c...

Jul 02, 2026 by Nikhil Ranjan

Technical issue (Story tv) ^Open

My auto paying in story tv app was an technical issue and Ill be thankful if u kindly help me refunding my money Transaction ID:FMPIB********** Date:* july **** Name:Nawanit rai...

Jul 02, 2026 by Nawanit rai

Account blocked (Meesho) ^Open

my account has been blocked without any prior information. im a genuine customer and i have purchased many products but suddenly blocked my account. i have called customer care and asked to unblock my account they told they can help...

Jul 02, 2026 by Nikitha

Withdraw not received (Parimatch Batting ) ^Open

I have a ongoing ticket which open for more than half year and they don't have any proper solution for my withdrawal at * months ago they said that tha ticket is resolved but i didn't receive it. Now they have reopened the issue * month ago and...

Jul 02, 2026 by Singh Yogesh

Order not delivered and not even processed over there (Ditch the guilt chocolates) ^Open

I placed * orders more than *.* weeks back, and till now they have not even processed the orders even after repetitive mails. I've even asked them to cancel my orders formally, but they keep on replying with the same repetitive mail of operatio...

Jul 01, 2026 by Dhruv Bagai

Return of products and refund (Fruzis fashion ) ^Open

I have ordered pack of * lycra pants..bit I got only two...pants it was jersey and fabric also very worst ...I want return the product my contact num ********** my order AWB num ************ ne Alex anthoni raj ...

Jun 30, 2026 by A Alex anthoni raj

Amount paid but packege not delivered (Constflick Technologies Limited https www electronicscomp com ) ^Open

I placed an order for Rs. *****.**/- on **/*/****, and was given a delivery timeline of *-** days. Months have passed until today, but the product has not been delivered. I had multiple queries and phone calls with Mr Anuj. Every time, the same...

Jun 29, 2026 by Som Sudheer Boddeti

Unauthorized autopay continuation after discontinuation request for CCBP 4 0 (Nxtwave Ccbp 4 0 Academy ) ^Open

I joined NxtWave CCBP *.* Academy in December **** with an initial one-time payment of ₹**,*** and monthly EMI of ₹*,*** starting from *th January ****. I want to discontinue the course due to financial difficulties and sent a canc...

Jun 28, 2026 by Mukund Bhawar

Fraudulent delivery updates and total failure to deliver 3 prime orders (Amazon India) ^Open

I am filing this complaint against Amazon India regarding a massive, ongoing logistics failure, accompanied by fraudulent delivery tracking updates and completely inefficient customer support. Issue timeline: Fraudulent "Not Available" Status: ...

Jun 28, 2026 by Gokul Raj

Wrong Product Delivered Refund Not Provided by Indian Bikes Spares Order No (Indian Bikes Spares Prime Automobiles ) ^Open

I purchased an Enhanced Stainless Steel Safety Guard with Foldable Footrest suitable for Ather ***X and *** Plus Electric Scooters from Indian Bikes Spares (Prime Automobiles). Order Number: ****** Order Date: ** May **** Amount Paid: ...

Jun 27, 2026 by kadali gangadhar

Refund not credited (meanbuy.com) ^Open

I had placed an order of Ulike Sapphire AIR * Laser hair removal device via meanbuy.com on ** June **** by paying Rs. ****. Total price was Rs. ***** and I was to make payment of remaining Rs. ***** as Cash on Delivery, at the time of delivery....

Jun 27, 2026 by Niyanta

Pending Refund After Successful Return and No Response from Kwabey Support (Kwabey ) ^Open

Complaint Against Kwabey for Non-Refund, Deficiency in Service, and Failure to Provide Customer Support I am filing this complaint against Kwabey due to the continuous deficiency in service, failure to process my refund, and complete lack of...

Jun 27, 2026 by Poorvaraj Sahu

Muje refund nhi mila (Flipkart) ^Open

[**/*, *:** pm] kasturarammali*: $?. >(B(@ (K?*: *M!* !@ OD****************** G $*$ *?+! * **M>(G @ .> ( *-KM$> G* *&*M- *M/>: ************) [**/*, *:** pm] kasturarammali*: .*K&/ / .*K&/>, .G*G *M!* !@ OD****************...

Jun 27, 2026 by kartik

Food Safety Complaint Visible Black Fungal Contamination Found in Sealed Paper Boat Swing Coconut Wa (Seller Zepto Manufacturer Hector Beverages Pvt Ltd Paper Boat ) ^Open

I am filing this complaint regarding a serious food safety issue involving a sealed Paper Boat Swing Coconut Water purchased through Zepto. Order Details: • Order Number: MMPTKMUTL***** • Order Date: ** May **** • Customer Name: Gha...

Jun 27, 2026 by Ghanshyam Upadhyay

My Boat Rockerz 551 ANC headphone s arm snapped of its own (Boat) ^Open

I bought the headphones just * months back from Amazon. I soon realised the product was flimsy and the quality did not match the price. In * months one of the sliders suddenly chipped off on its own. I was surprised to see such a bad-quality...

Jun 27, 2026 by Angarika Batsah

Wrong product has been sent (HARITU tarding private limited) ^Open

I have ordered from face book advertisement Bluecut rimless day and night progressive spectacles but I received very low quality reading glass only...

Jun 27, 2026 by Rahul kumar

For Swiggy Order Number please refund Rs 655 as a wrong item of chicken delivered instead of Braise (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Hi Swiggy Grievance & Escalation Team, For Swiggy Order Number ***************, please refund Rs *** as a wrong item of chicken delivered instead of Braised fish in Sichuan chilli sauce Bhetki fish. We had already reported urgently to the S...

Jun 27, 2026 by Subhabrata Dutta

Nondelivery of products and misrepresentation Demand for 3 44 Lakh Refund (Vihaan Direct Selling India Pvt Ltd) ^Closed

I am an Independent Representative (IR ID: IM******). I purchased products from Vihaan Direct Selling (India) Pvt Ltd (QNET) on *-Apr-**** and paid a total sum of ₹***,***.** under Invoice/Order Number DN********.I was signed up for this prog...

Jun 09, 2026 by Chaitanya Maddala

Last 3 day not received money (Namste teen paati) ^Closed

Last * day not received money no any action in th app whyany people app insta ????...

Jun 07, 2026 by ANIRUDDHA

Payment of 999 stuck due to technical wallet error after Kwabey cancelled my order and return it my (Kwabey ) ^Closed

I placed an order for t-shirts on the Kwabey website and made a prepaid payment of ₹***. The order was prepared but was subsequently canceled by the seller. Instead of refunding the money directly to my original payment method, the amount was...

Jun 06, 2026 by Nishant Jha

Order cancelled without my consent after 20 days and payment transfered to their site wallet which c (Kwabey Fashion) ^Closed

i ordered on ** may ****, order no. ******* order value rupees *** after ** days they cancelled my order without my concent and refund my payment to kwabey wallet which cant be redeemed either, it shows technical error whenever i try to redeem ...

Jun 05, 2026 by Harsh Chaudhary

Order not delivered (Odd Giraffe) ^Closed

I placed an order on **rd May ****. Its *th June now and my order is still not recieved, no response to Mails either. ...

Jun 05, 2026 by Sanket

Order not received (Tecsox) ^Closed

Google Pay issued a discount voucher for Tecsox and I used it to order charging cables but the company Tecsox never sent the items. Fraudulent company & big company like Google shouldn’t associate with such fraudulent companies....

Jun 03, 2026 by GEETHA BELLU

WrOng order delivery (Tecsox) ^Closed

I have received a worng order and which is not good ...

Jun 02, 2026 by Amrutha H Amrutha.H

Withdrawal problem (Dafabet betting app) ^Closed

The withdrawal from Dafabet has still not been credited. The status shows Successful, but the amount has not been received. I placed the withdrawal on **/**/**** at **:**:** AM IST, and it was marked as approved on **/**/**** at **:**:** PM IS...

May 31, 2026 by Ranganayakulu

Package not delivered (Tecsox) ^Closed

I have not received my order they are not even responding to my calls and there is no update about my order ...

May 28, 2026 by Nomula Ramana reddy

Books not delivered its been one month (Physics wallah app) ^Closed

I purchased a comprehensive batch package on **th April **** for ₹****, which explicitly includes the physical Foundation study modules. The company accepted my full payment without informing me the modules were out of stock. It has been near...

May 27, 2026 by Saksham Shaw

Delivery of wrong product (Flipkart) ^Closed

Ordered pedigree dog food gravy on **th of May and delivery scheduled for ** nd, postponed to **th. Product delivered was cat food. Flipkart now refusing to return and refund citing return period expires on **th whereas return request done on *...

May 26, 2026 by dr chetan ramnani

Refund related (Swees Beauty ) ^Closed

i placed an order with Swiss Beauty, made the payment online, then cancelled the order within * days and have not yet given a refund, it has been **-** days now....

May 26, 2026 by Bhagyashree Joshi

Full Refund not Provided and Products not Delivered (Vijay Sales) ^Closed

Hi, I had ordered * iphones for my family and myself, because of * reasons: (a) I had received a salary increase, so wanted to celebrate that (b) I also wanted to achieve my Credit Card Milestones. Orders were placed on **rd May, ****, wit...

May 26, 2026 by Kaushik Agarwal

Not received my money in my bank account (Bitbns) ^Closed

I withdrew the money from my bitbns account to get credited in my bank account on ****-**-** for RS **,***/- and ****-**-** for **,***/- but the money is still not credited in my bank account....

May 24, 2026 by Dinesh Singh

My money is not credited (Teen Patti Game Sala Chotiyabanata Hai ) ^Closed

My money is not credited sir please help kar dijiye jisse mere withdraw money aa jaye * April se lekar * may and * May total teen pement fasa huaa hai ...

May 23, 2026 by Vedprakash pandey

Order status unknown (Croma) ^Closed

I have ordered a laser IPL machine from Croma online shopping on **th May ****, immediately received order acknowledgement via email and SMS. The amount is debited from my account. Till now the order status is unknown. Daily calls to customer c...

May 22, 2026 by Sankaranand KN

Withdrawal amount not received (Teen Patti Dhan Application ) ^Closed

Sir mane es aap me game khela tha pahle es aap ne *** rupay dalvaya tha *** nikal gaye the lakin baad me *** rupay nikalne k liye *** rupay add Kiya tha sir mere mane *** rupay withdrawal kar diye the * baar kiya ** hours ka time ho gaya dono o...

May 22, 2026 by Sunil

Dragging for Refund without response (Shopclues com online shopping app) ^Closed

Ordered mobile phone for amount of rs.**** on Apr'** **** and cancelled on same day due to quality concerns. It was mentioned the refund amount will reflect in account by May'*. Already it is very long time normally taken to refund process but ...

May 22, 2026 by Antony

Paid order not deliveredno response from seller after paymentproduct not dispatched and no supportor (Kwabey ) ^Closed

I placed an order for * T-shirts from Kwabey and completed the payment successfully. It has been around ** days since the order was placed, but the order has still not been dispatched. I have tried contacting the company multiple times throug...

May 21, 2026 by Shubham Verma

No response from seller after paymentproduct not dispatched and no supportorder delayed and seller n (Kwabey ) ^Closed

May 21, 2026 by Shubham Verma