Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Under weight cylinder (Indane gas agency) ^Open

Consumer No ********** LPG ID ***** **** **** **** ORDER NO ********** DATE **-**-**** COMPLAINT LPG CYLINDER DELIVERED WITH LESS WEIGHT. CYLINDER GOT EMPTIED WITHIN * DAYS OF USAGE COMPLAINED TO AGENCIES AND IOCL MOUNT ROAD OFFICE CHENNAI. NO ...

Jun 25, 2021 by Karthick

Totally Wrong Package Deliver (Kidoro in) ^Open

Sir I order a frog for my * year baby child but this website "Kidoro.in" deliver me a dirty old saree after it I do refund procedure i.e send mail to respective mail id of kidoro.in in refund policy and call customer care they switch off their ...

Jun 25, 2021 by Chandra shekhar pandey

Ill fitting product (Samsung) ^Open

I had ordered a Samsung active * LTE watch . But once I received the product from the company it had a very small strap in length which did not fit my wrist. The product is unusable for me but the company is refusing to return the product....

Jun 24, 2021 by JYOTI HOODA

I want my refund my money back (www touchlcdhouse com) ^Open

i placed a order for my brokedndisplay of micromax *b from www.touchlcdhouse.com. and paid an amout of ****/- my order id is ****** LCD with Touch Screen for Micromax In *b - Black Display Glass Combo Folder and they told me it will get shi...

Jun 24, 2021 by Abhishek kumar

Sent a fraud product and not responding (Tata Cliq) ^Open

I have brought the Apple watch and i received a fraud product - i sent the images to the team immediately after i receive the product - when i made a call they mentioned they will check and inform me - Firstly without informing me they have can...

Jun 23, 2021 by pappuri sivalakshmi

Product not delivered (Pretti Bride) ^Open

I had ordered the Saree on **-**-****. They said it will be delivered in max ** days while ordering. Now its about more than ** days till I didnt get the product and also they are not responding to my calls and messages. Please look into this a...

Jun 23, 2021 by Prasanna lakshmi

Nurserylive didn t deliver my order for last 6 weeks now daily following up (Nurserylive Pune ) ^Open

Hi, I placed * orders with Nurserylive, of which after so many follow-ups received one which is of scrap quality.. the other one now it is almost * months daily sending emails.. no response and they don't even bother to respond. Need help to...

Jun 23, 2021 by Gourinadha Gupta Jami

Speaker of One plus 9 R is not working (One Plus ) ^Open

Speaker of One plus * R is not working.I have deposited my One plus *R phone on *nd June to the authorised service centre of Prayagraj, UP. Despite being multiple follow up I am not getting the status of my phone. I have called your service cen...

Jun 23, 2021 by Prakhar Sahu

26 hours without internet after paying 1400 (Hathway boardband Hyderabad) ^Open

I have Hathway connection for over * year. Yesterday was the last date of my previous recharge but from **:** they stopped the connection. So I recharge immediately and they renew the recharge. But after that, they didn't provide our internet. ...

Jun 23, 2021 by Swarnali Adhya

Jeeves not repairing TV even though I have complete protection (Jeeves complete laptop protection plan) ^Open

Hi. I have bought iffalcon TV from Flipkart in Nov**** and during installation of TV at my home, I have bought * years Jeeves complete protection plan through the technician during installation. As per this plan, physical damage is also covered...

Jun 23, 2021 by Yogesh Goyal

Package not delivered (Nursery Live India) ^Open

I have placed an order with Nursery Live application, after receiving the initial order confirmation email, there are no other communication from the seller. The order is not even processed, I tried following up via email, they are not respo...

Jun 23, 2021 by Sam Simon George

Service Mobile App not delivered Business Incurring Huge Loss (Maestros Infotech Ruparna Technologies) ^Open

*. No Delivery till date *. Deadlines not being met *. Huge loss due to non delivery *. Always extending the delivery dates *. No Replies being received on time *. Accusing us for changing the design whereas the designs were way back commu...

Jun 23, 2021 by FreshBox FreshFood LLP

Delivered different clothes (beautifyourself) ^Open

I ordered two clothes from beautifyourself website but they sent something else to me. I want to return that cloth and refund my money back....

Jun 22, 2021 by Pooja P

Hidden Installation Charges and rude staff (Sony) ^Open

I have purchased one home theater system from Sony Center – Goel Bros SCO ***, Sector **, Chandigarh for Rs **,***/-. I have paid Rs **,***/- through the digital payment system (UPI). Person in charge confirmed to me that they will refund ...

Jun 22, 2021 by Pulkit Bindlish

Device not being repaired RealMe pro (Real Me ) ^Open

i Bought Realme x* pro on ** Dec ****. Amazon order id : ***-*******-******* IMEI : *************** On **th May, the phone started rebooting itself again and again . it's not giving me the option to shut it down as before rebooting its h...

Jun 22, 2021 by NAVED SIDDIQUE

Flipkart cheating the customers (Flipkart) ^Open

I've ordered Whirlpool * Kg Fully Automatic Top Load grey washing machine via Flipkart and Delivered on *nd June ****, Still the Installation was not happened, I've contacted Flipkart many times but no solution provided and closing my complaint...

Jun 22, 2021 by MADHAVARAO MUTAKANI

Part of package not delivered (Stylish Drapes Instagram) ^Open

I had booked * lehengas from stylish drapes for a wedding. But only * were delivered and out of which * is of wrong size. The order was placed on *th May and till date (** June) one of the package is not delivered. Continuous followups I have t...

Jun 22, 2021 by Richa Panchal

Package not delivered (Rajdhani Tools) ^Open

I have purchased a "Brother Black Ink Tank Printer *** V DCP-T***DW" on June **th, **** from a website named "www.rajdhanitools.com". At the time of placing order, i have paid INR ***** as cost of printer. I have received the confirmation on my...

Jun 22, 2021 by Manisha Bansal

Machinery Parts taken for service and no resolution after 1 month (Haier Washing machine ) ^Open

On **th May i booked a washing machine service through urben Company and a technician came to my( Name: Syed Siddiq) flat and inspected the machine and took the PCB for service. while taking the PCB he promised me it will be repaired within two...

Jun 22, 2021 by Khalid

Wrong and used product delivered (Noise Airshots and Smart watch ) ^Open

I have ordered Noise active fit pro and i got used and some local Bluetooth watch and inform its not their issue so refund or replacement is not possible please look into this. ...

Jun 22, 2021 by Saniya samreen

Regarding wrong charges for carry bag (Brand Factory) ^Closed

I have purchased clothes from brand factory Agra and they charged me Rs. * for the carry bag. As it should be free of cost with every purchase. Why there are an extra carry bag charges. Why should we promote your company by paying for that carr...

Apr 17, 2019 by Divyanshu Agarwal

Product not delivered (Vista clothes) ^Closed

Before ** days I ordered through online but till now I didn't receive my order. I am not able to reach them. When I ordered that time they called and they told within ** days I will receive my order but till now I didn't receive. My order id #*...

Apr 17, 2019 by Hemamohan

No order status (Insasta.com) ^Closed

I have ordered * accessories on insasta. Order id #******. No order status no confirmation about order invoice no INV-****-*******....

Apr 17, 2019 by Chidambar K

Product cancelled and no refund (Shopingkaro.com) ^Closed

This is unbelievable. People blindly started trusting e-commerce sites for demanded phone. I purchased Note * Pro from shopingkaro.com. I saved and took credit from a friend for this phone and at the end the scam takes place. I unemployed guy c...

Apr 17, 2019 by Prashant

Order not delivered (Shopingkaro.com) ^Closed

I ordered Redmi note * Pro of Rs. *****. The payment and order confirmed on **/**. The order not yet delivered and now, toll-free number/chat system/website all are down. It a fraud website. I did UPI payment and seems my money is lost. Please ...

Apr 16, 2019 by Abhishek tp

Fake product received (Shopnik E Service ) ^Closed

Totally fake things. I order jbl Bluetooth speaker or wireless headphone but I received typical wire headphone which also broke or damaged....

Apr 16, 2019 by Akhil Verma

Received wrong product (Willora.com) ^Closed

I had ordered a combo of two Kurtis. My order no. Is WLR************. They send me the wrong product. As per their return policy I sent mail to care.Willora@gmail.com with the pic of the Kurtis I received. But they haven't replied yet. ...

Apr 16, 2019 by Priya

Scratches on case (Oplore ) ^Closed

Received the case on ** Feb **** with full of scratches. I returned it and requested a refund. The company responded on ** Feb that refund will be initiated but not refunded till ** April ****....

Apr 16, 2019 by Vasudha Arora

Defective Memory card received (Shopdron.com) ^Closed

Mny Shopdron.com se memory card magwaya tha but mjhy khrab mila. Mere phone me ekdum se memory card show hona band ho gya hai....

Apr 16, 2019 by Moti RAM

Different product delivered (Crazendemand) ^Closed

The saree that delivered was totally different from the saree displayed on the website. When I called the website they are not telling the information properly and cuts the call without clarifying. ...

Apr 16, 2019 by Kavya

Didn't get any order confirmation (Pigi india) ^Closed

I had purchased muscle pharm whey protein from Pigi India app and paid the money through paytm wallet. It was a successful payment from paytm side but they had not given any order confirmation. I have sent them three emails regarding this issue...

Apr 16, 2019 by Sarnava Basak

Received use shirt without standard packing (Myntra) ^Closed

I ordered Allen Solly sportsmen sea green shirt but I have received the used product without having standard packing. Please help me this is a *nd-time incident. ...

Apr 16, 2019 by SHUBHAM Dubey

Package not delivered (Shopingkaro.com) ^Closed

I order a cellphone Redmi Note * Pro and payment did by UPI on **/**/****. My order number is *********. But they did not deliver my order. ...

Apr 16, 2019 by Dhirendra sahi

Received very cheap quality product (Instagram Online Site ) ^Closed

I am here talking about my incident and file a complaint about online fraud. Her name is Mamta Lalwani and her Instagram page is stuff_for_girl. I ordered one denim shirt of price ***. It takes * days to deliver but It's okay. I don't have any ...

Apr 16, 2019 by Sanah Shaikh

Charging for carry bag (Reliance Trends) ^Closed

Yesterday I have purchased some article from Reliance Trends in Mahagun Mall Vaishali. He asked me for Rs. * for paper bags of reliance trends. The bag is advertising reliance trends. The name is printed on the bag. ...

Apr 16, 2019 by Manish Kumar

I canceled order but my money not credited in my account (Shopingkaro.com) ^Closed

At the ** of April, I ordered a phone Redmi Note * Pro but suddenly I cancelled my order on their customer care service no. They cancelled my order but till today I didn't get my money. This website is totally fraud site in my point of view. Be...

Apr 16, 2019 by Abhigyan

Damage products given (Dot Mart Anisabad ) ^Closed

I purchased a new shirt in Rs *** but there is some stitching problem found. Showroom owners accepted that's a problem but not ready to exchange my products because he said within * days only he will return their products. ...

Apr 16, 2019 by SONU SUDHAKAR

Online fraud and package not delivered (Shopingkaro.com) ^Closed

I have been cheated. I have ordered Redmi Note * Pro * GB*** GB variant mobile phone on **/**/**** through Shopingkaro.com by doing UPI payment of Rs. **,***. I have called before and after making my order online to their customer care who have...

Apr 15, 2019 by ABHILOVE RIDLA

Total different product has been received (willora fashions) ^Closed

I got an entirely different product from this willora online shopping website. They showed the picture on the website completely different in size, colour, pattern, design and everything. Clear cheating is this. They have explained in their ret...

Apr 15, 2019 by Prajakta

Received a different saree (Ethnikmall) ^Closed

I ordered a different saree but received a different one. Price of the saree was ****. Order id *********. Tried the customer care numbers but they are disconnecting the call every time. ...

Apr 15, 2019 by Archana