Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Deposit not recieved (Parimatch) ^Open

The money has not yet been credited to my account and company support is also not providing any solution, so please transfer my money to my account as soon as possible so that I can place my bets....

Apr 15, 2026 by Nabhpreet yadav

Non refund of OTIPY wallet money (Otipy) ^Open

Sir I have account on Otipy. Arroun *** Rs. was there in my wallet. After Otipy has ceased its operations I have made several requests for refund of my money since June ****. But they have not refunded my money . Ticket no ***** dated **/**/**...

Apr 15, 2026 by Ramesh Kumar Sharma

Missing product (Kwabey com) ^Open

I ordered * t shirts from kwabey website on ** march and recieved my order today i.e on ** april, I got only two i shirts where as I payed for * t shirts . I have all proofs of payment and my order ID is "*******" Hope they will deliver the mis...

Apr 15, 2026 by Mohammed Ajmal shareef

Amount was not credited to parimatch account and blocked with amount was there (Parimatch) ^Open

I have my account in parimatch i have deposited ***** rupees through upi. Its been more than * months now i have not received my ***** in parimatch. After sending several mails lots of mails i have sent to them they said our team is working on ...

Apr 15, 2026 by Sahil jagotra

Croma AC not working (Croma) ^Open

I have purchased * croma ac's last year for my commercial building. First week of March ****, * of the ac's stopped working. I have raised multiple complaints via customer care and its been more than ** days and still no response from Croma. I ...

Apr 15, 2026 by T PRAKASH

Fewer Products Received No Transparency or Accountability (Ditch the guilt) ^Open

I placed order no. ***** on **/**/**** (Sunday) for * brownies + * free as advertised on the website www.ditchtheguilt.fit First, the package was dispatched late. On sending a Whatsapp message on **********, I was informed that due to a 'sli...

Apr 15, 2026 by Ronojoy Basu

Wrong project sent to RTO (Shiprokit anick) ^Open

The parcel has been delivered to the customer, but the delivery boy has taken the box from the customer, the delivery boy has returned and sent it with a bad project packed, which is a small shaving machine for ₹** which is of no use to us, o...

Apr 14, 2026 by Rampher

Unfairly blocked account withwinning Ticket (Parimatch india) ^Open

"I am a long-term verified player. I recently won ₹**,**,*** on a **-match multi bet accumulator. My account is now blocked (Ticket #********) despite my ***% financial independence. I have a history of depositing over ₹**,**,*** and have p...

Apr 14, 2026 by Vinay

Received damaged unrecognizable oil portrait left eye distorted face ruined no refund no response fr (Homafy com) ^Open

I ordered a custom oil portrait of my late father from Homafy.com. The delivered portrait was of extremely poor quality — my father's left eye appeared completely damaged and deformed, and his entire face was unrecognizable. This caused me se...

Apr 14, 2026 by Anchal Raj

Money got deducted from account (Dafabet ) ^Open

My money got deducted from my dafabet account of Rs ****** without my consent. I have placed ****** amount withdrawal but it got cancelled and it got deducted from account. And they are saying you account got compromised. It should have credite...

Apr 13, 2026 by Poloju vinod kumar

Urban Company denied consolidated invoice for paid service (Urban Company) ^Open

I had availed a plumbing service through your platform and made a payment of ₹*** for the same. However, I have only been provided with split invoices instead of a single consolidated invoice. Despite multiple requests, your team has refused...

Apr 13, 2026 by Deepak Kumar Pandey

Package not delivered (Westside) ^Open

I ordered my product of worth rs **** worth on *th april ****,they promised on the website that it will be delivered within *-* days after its dispatched but the product has not even dispatched yet nd its the same order status, its today **th a...

Apr 13, 2026 by Sumit Sunilkumar

Myntra delivered wrong product and refused refund (Myntra) ^Open

I ordered a product from Myntra but received a wrong item (T-shirt instead of the actual product). I raised a complaint and provided proof, but Myntra denied my refund request saying the product was delivered correctly. This has caused f...

Apr 12, 2026 by Madhav Kumar

Wrong CPU Delivered Ryzen 5 Ordered Ryzen 3 Received Order (Amazon) ^Open

I ordered AMD Ryzen * **** Series Processor worth Rs.**,*** (Order #***-*******-*******). I received AMD Ryzen * ****G - a completely different and cheaper processor. I reported within ** minutes of delivery on April *, **** with photographic p...

Apr 12, 2026 by Yogesh chandra shrivastava

Unable to process return of my order (Messho) ^Open

I have ordered an earphones from messho app . But after someday I was unable to Open my app its showing user verification failed. Now I want to return my messho order but it's not working. ...

Apr 12, 2026 by Anuj

Not able to withdraw my money and huge deduction of my fund with excuse of maintenance fees (Wazirax) ^Open

I have account in wazirax but after repeated effort , not able to withdraw my money, earlier value of fund was ****** but now it is showing ***** They do deduction as maintenance fees. Please do needful to withdraw my money....

Apr 11, 2026 by Urvee Srivastava

Myntra charged extra amount amount not refunded till now (Myntra) ^Open

I placed order for men lower trouser of Rajovati Fashion,...

Apr 10, 2026 by Radheyshyam Chaubey

Package not delivered (Myntra) ^Open

I ordered * sungalsses from Myntra, my order on ** Mar **** with Order ID : # ******* ************** ( * number of sunglasses) and i got delivery of only * which also happens to be wrong ( Item A). I am constantly taking follow up with myntra...

Apr 10, 2026 by Prachi Rathi

SCAM ALERT Swashaa Refusing Refund for Broken Product (Swashaa Jewellery ) ^Open

I purchased an **K gold-plated anklet from Swashaa (Order #*******). The product was delivered broken/defective. I followed their return process and the item has been successfully received by the brand. Now the brand is refusing a bank refund a...

Apr 10, 2026 by Sreelekshmi

Defective Treadmill Delivered No Resolution Despite Multiple Complaints (AlphaVector India Private Limited) ^Open

I purchased a treadmill from NINETY ONE Cycles (Outdoors**), owned by AlphaVector (India) Private Limited, which was delivered on **rd March ****. From day one, the product was non-functional. I reported the issue on **th March and had a vid...

Apr 09, 2026 by Hrushikesh Govekar

Product not received (MoonGoddess Couture) ^Closed

I placed an order on **.**.**** (Order No. ******) and product code is MGTOC**** - M, Meroon MG*. ** working days is the timeline. But its been * months and still the item is not delivered and the customer support keeps telling me that ** wor...

Nov 18, 2025 by Charulatha R

Paid but goods not deliveredupi fraud (Shree balaji traders ) ^Closed

.H(G *M/M$? *G *M*>M** ** !G .*>(G G *? ,>$ @d *(G A& K Shree Balaji Traders > !?*MM*@,M/B* ,$>/> * .AG *(> ,?<(G* >*M! -G>d *(G *** *A*/G !*>* -A$>( *(G K *>d .H(G ** (*,* **** K *>. *:** ,G Paytm UPI ...

Nov 15, 2025 by Suyash Tamta

Sirphire not responding (Sirphire ) ^Closed

While exploring on perplexity, I got to know about this site, mentioning that Sirphire providing premium mobile cases. It's been * days I had ordered * phone cases, as they are providing some offers. But the order is not yet delivered. Courier ...

Nov 14, 2025 by Saurabh Sharma

Free Fire account hacked and Garena not responding (Garena International Pvt Ltd) ^Closed

My Free Fire account was hacked and someone changed the login email without my permission. I immediately contacted Garena Support and raised a ticket for account recovery. I have already submitted all the required proofs, including purchase rec...

Nov 13, 2025 by Margoob Jamal Khan

Order not delivered (DTDC chennai) ^Closed

my order is not delivered even i told them *-* times to deliver the order after *:** pm or if you want to deliver it right now deliver at income tax office bsnl building greams road thousands light Chennai which is approx * kilometre from previ...

Nov 12, 2025 by Hari om pandey

Refund not committed (Flipkart) ^Closed

I ordered * nighties for women from the company 'Upper Collection' on flipkart. out of * nighties * were missing and the *rd was a wrong product. I got refund for the wrong product but they are not processing the refund for the other * nighties...

Nov 12, 2025 by Rituparna

I want my refund (Fliptwirls) ^Closed

i ordered air fryer from the fliptwirls company and I didn't get any reply from them i want to cancel my order and I want my refund back ...

Nov 11, 2025 by Sugandha Jadhav

Withdrawal amount not received almost from past 1 week (Tiranga Game ) ^Closed

I have made a withdrawal amount of Rs.*****/- on *nd November **** at *:**.a.m. after investing Rs.*****/- but yet the withdrawal amount is not credited in the Bank and the withdrawal history of the Tiranga app is showing withdrawal successful ...

Nov 08, 2025 by Radhika Patel

For Swiggy Order Number wrong dish delivered Instead of ordered Chilli Fish gravy some orange color (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

Hi Swiggy Escalation Team, A gentle reminder please!!! It is pending over last *** hours. For Swiggy Order Number ***************, please note that wrong dish had been delivered. Please refund completely as instead of ordered Chilli Fis...

Nov 04, 2025 by Madhumita Dutta

Withdraw amount not received (Namaste 3 patti) ^Closed

My id user****** my withdraw request is pending long duration....

Oct 31, 2025 by R.naresh Kumar

Withdrawal (Namasta teen patti) ^Closed

Three times not given the withdras...

Oct 28, 2025 by Mahesh D

Item delivered product quality was too bad I return the product they give NEFT form i submitted 20 t (Swiggy instamart app) ^Closed

I recently buy frido company car neck pillow quality was too bad I return. To the delivery agent they gave me NEFT form i submitted still I didn't recieve any refund ...

Oct 27, 2025 by Deepika

Received Broken and Fractured Eggs from Swiggy Instamart Hegg Egg Pack No Compensation Provided (Swiggy) ^Closed

Received Broken and Fractured Eggs from Swiggy Instamart (Hegg Egg Pack) – No Compensation Provided I recently placed an order on Swiggy Instamart for a pack of Hegg Eggs. However, upon delivery, I found that several eggs were broken and ...

Oct 27, 2025 by Atul Prakash Prajapati

Refund amount not credited to my accont by ajio online company (Ajio Online Shoping Portal) ^Closed

on *rd oct **** done online shopping with ajio online shopping portal , evening *.** pm my got debited Rs ****.** through phone pay account.but amount debited ,but no items got selected. later i called customer care, they said within * to * day...

Oct 26, 2025 by y sunitha

Otipy cash wallet fund not received but company closed (Otipy) ^Closed

otipy cash wallet fund not received but company closed. they said refund in ** to ** days.I have my account by mobile number **********...

Oct 26, 2025 by praveen goyal

Refund Denied for Dropshipping Plan (DeoDap International Private Limited) ^Closed

On *th September ****, I raised a support ticket after noticing that several attractive and sellable products (such as the "Home Styling" collection) were not available in the CSV file despite earlier assurances that all products listed on the ...

Oct 23, 2025 by Danish Dewani

Refund my money (Sanfe) ^Closed

Sanfe India par maine ** October **** ko ...

Oct 23, 2025 by paramjit singh

Refund not received (Red Chief) ^Closed

I have ordered a shoes on October **th but I don't get any update for the same as on **st October, So, I have cancelled the order but the refund amount is not credited to my account. Please do the needful as soon as possible. My order number...

Oct 22, 2025 by Vipin

Order delayed and not delivered no cancellation or refund (Croma) ^Closed

ordered a hard disk in croma website on *th oct, assured delivery was on *th oct.. since *th oct until today **nd oct, everyday I have been contacting their customer support on the delay, but they say the same thing daily that they have raised ...

Oct 22, 2025 by Manu selvam

Order not delivered (Powerlook Collection) ^Closed

Maine ** days ago ek order place kiya tha or Amount bhi paid kadiya tha.. but abhi tak order deliver nhi hua company ke Customer service pe koi call nhi utha Raha or email pe bhi koi response nhi kar raha...

Oct 22, 2025 by Ravi Tiwari