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Croma
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How to resolve Croma complaints online
If you want to complain about a problem that relates to Croma, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Croma?
If you are not satisfied with Croma, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Croma and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Croma
But before filing a complaint, you should
a. Contact the customer support of Croma first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Croma
Find the contact details of Croma to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
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Social Network
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Legal Network
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Croma - Order status unknown Open
I have ordered a laser IPL machine from Croma online shopping on **th May ****, immediately received order acknowledgement via email and SMS. The amount is debited from my account. Till now the order status is unknown. Daily calls to customer c...
May 22, 2026 by Sankaranand KN
I placed an order with Croma for the above-mentioned product. Immediately after payment, a waybill/tracking number was generated, making the order ineligible for cancellation through normal channels. However, despite generating the waybill, ...
May 01, 2026 by Madhavi Purohit
Croma - Croma AC not working Open
I have purchased * croma ac's last year for my commercial building. First week of March ****, * of the ac's stopped working. I have raised multiple complaints via customer care and its been more than ** days and still no response from Croma. I ...
Apr 15, 2026 by T PRAKASH
Croma - Received a used product with many parts missing Closed
I purchased the water purifier last week with a trust on Tata thinking you will send a new product. I was shocked when the installation person opened the box and said it is a used product with many parts missing and scratches etc. I thought ...
Jan 07, 2026 by Shreeharsha P
Croma - Prolonged Delay in TV Repair Under Warranty Open
My Croma Led TV is not working. The TV is under warranty. I have raised the first Service Request on **th December. It has been three weeks now and still the issue is not resolved. There is no update from Croma customer on the timelines....
Jan 04, 2026 by Devasish Mudoi
Croma - Order delayed and not delivered no cancellation or refund Closed
ordered a hard disk in croma website on *th oct, assured delivery was on *th oct.. since *th oct until today **nd oct, everyday I have been contacting their customer support on the delay, but they say the same thing daily that they have raised ...
Oct 22, 2025 by Manu selvam
Croma - I have received wrong product I want refund my amount Open
Hi l am prabha tiwari I have purchased QLED ** inch tv. *july **** but I have received used and defective product. .And when I complaint on consumer help line after my replacement tv. And * September *****have received replace tv but this mod...
Sep 07, 2025 by Prabha tiwari
I am filing a strong complaint against Croma Kathriguppe regarding my recent purchase (Invoice No: SLA************, dated **-Sep-****). Your store staff engaged in fraudulent mis-selling and unethical practices: At the time of purchase, I...
Sep 05, 2025 by Sharath Kumar C
Croma - Unauthorized Service Request and Potential Data Breach Open
serious grievance regarding my recent experience with Croma Jamshedpur store, which involves: Part *: Deficiency in Service During Purchase I purchased an LG refrigerator from your store on **rd May ****. The purchase experience was extremel...
Jun 21, 2025 by Ashish mishra
Croma - Order Cancelled Without Approval Facing Unjust Price Increase of Open
I had ordered the Realme GT* from the Croma website at the displayed price of ₹**,***. After placing the order, I contacted the Croma team to request a change in the delivery address. However, instead of processing the address change, my orde...
Jun 17, 2025 by Meet Shah
Croma - Unwanted Delay in Delivery Open
I, the complainant, had ordered a product from Croma's official website [www.croma.com] on [*st June,****]. The order ID is [EC************]. The product was shipped via Blue Dart courier with tracking ID [***********]. According to the tra...
Jun 10, 2025 by Mondal Kalyani
Croma - Misleading Sales Denial of Replacement Wrong HP Victus Laptop Delivered by Croma Open
I recently purchased an HP Victus Gaming Laptop from Croma Mall, Jalandhar, with the following specifications: Intel Core i*, **GB RAM, *TB SSD, NVIDIA RTX ****. My purchase details are as follows: Purchase Date: **st January **** Sales Rep...
Feb 12, 2025 by Dr. Amanpreet Singh
Croma - Package was found Empty from inside when we opened the parcel received from croma Open
PRODUCT:JBL Tune ***NC Bluetooth Headphone with Adaptive Noise Cancellation (Pure Bass Sound, Over Ear, Black) ORDER ID:EC************ Date of order:**.**.**** Order value:**** Registered mobile no:********** Registered email id: launganih@indi...
Sep 22, 2024 by Hitesh Laungani
Croma - Fake extended warranty Open
I am Lalit Patil who purchased a ** inch LG TV on ****/**** from one of CROMA outlet stores in Bavdhan, Pune ******. At the time of purchase we were told all the terms and conditions. Even insurance also, We decided to take an accidental dam...
Jun 07, 2024 by Lalit Patil
Croma - Not getting refund within 7 days of defective product Open
I bought Lenovo slim * laptop from croma sinhagad store. Within a month it had to change motherboard but even then the laptop could not run. Then after further rounds, they gave me a replacement for the product. But the game starts now, the pro...
Nov 13, 2023 by Suparna Abhijeet Joshi
Croma - Repair service not provided Open
HP laptop for which I have a valid warranty from onsite go has a mechanical issue in one of the hinges. I raised a complain with Chroma through which I bough that laptop and Onsitego warranty. A personnel from Onsitego cam for a visit and then ...
Oct 01, 2023 by Ashish Awasthi
I Brought a Super General Washing + Dryer with and extended warranty from Coma Andheri West. The machine is still under warranty and is not working properly. I called the service Center to get it repaired which they are unable unable to do as t...
Sep 25, 2023 by Karl Wykes
Croma - Defective product Open
Dear concern, This is important to bring you in notice that I have been sold defective machine of Bosch . All information provided too were wrong at time of purchase. Machine is not performing well nor clothes are in good condition after wa...
Aug 28, 2023 by Mahima Mehta
Croma - Not giving refund for defective product Open
I purchased the Insta*** Go * camera on August *, ****, from the Croma store. Upon using the product, I discovered that it was not functioning properly. I raised a request for a refund on August *, ****, but despite repeated follow-ups, my re...
Aug 11, 2023 by Cibi chakravarthy
Croma - Faulty product delivered Open
I have received faulty product and even after raising issue at the croma store and customer care, the product has not been replaced or returned. There is no single point of source to contact. Everytime new person contacts and tells a new sto...
Jul 30, 2023 by Anchit
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Questions about Croma
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How to contact Croma?
What is Croma office address?
INFINITI RETAIL LIMITED
Unit No. 701 & 702, 7th Floor,
Kaledonia, Sahar Road,
Andheri East, Mumbai - 400 069
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Who is the Owner / CEO of Croma?
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