Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered refund also not done (Indiacakes.com) ^Open

I ordered cake for my son birthday on ** th may **** till now cake not delivered and also refund not done by them I tried lot there is no response from them they cheated me and looted my money I am so depressed due to this issue.....At present ...

Jun 09, 2021 by Sandra

Udaan rejected return request (Udaan - Hiveloop Technology Private Limited) ^Open

I have ordered a Lenovo Refurbished laptop from udan in Dec-**. There is no manufacturing warranty. The seller provided * year warranty. Now that the laptop is not functioning properly not getting charged. I created a return request and they re...

Jun 09, 2021 by Ravi Shankar Achanta

Package not deliver (autodivine con) ^Open

Hello, I have ordered bumper guard for my car creta for which i had made the payment ****/- company owner had promised me to deliver product by *th june however till date i have not received any call from them, i tried calling them many times...

Jun 09, 2021 by Sandip Patil

Cancelled without my permission (Nykaa.com) ^Open

I ordered a product in offer. Due to courier issue it is returned and now they are not providing me with my products. It's not my problem..! If courier issue they must resend it.. they said order fresh but without offer...! And each assistant r...

Jun 09, 2021 by Hussiana Fathima

Fraud Website Selling Sarees (Ibisfab) ^Open

ibisfab is a saree company operating out of surat and is duping customers . The sarees sent by them are bad quality and when asked for a refund , the money is never refunded back. There is also no help line numbers. Numerous customers are duped...

Jun 09, 2021 by VINAY VASUDEV

Refund not received even after almost a month (Croma A Tata Product ) ^Open

I have had a horrible experience shopping on Croma. Never before have I seen such crippled backend system and with an even worse customer care team. I placed the cancellation request for a Samsung Galaxy S** FE on ** of May, just a few hours...

Jun 09, 2021 by Vaibhav Sharma

Package not picked till EDD and Refund not initiated (RELIANCE DIGITAL ) ^Open

Shubham swaraj Email- swarajshubham***@gmail.com Order ID- RDF******** I Ordered one iphone** ***gb variant from the website on *rd June, EDD is of *th June. My package was not even picked up from the shipper FCPL DIGITAL till *th June. I ...

Jun 09, 2021 by Shubham Swaraj

Defected product (Haier india limited) ^Open

I bought Air conditionar of Haier india limited on date **.**.****. but it has gas leakage problem from first day. Every season i refill gas *-* times. I told to company to replace my product within * year but they give me faith and repair it a...

Jun 08, 2021 by Manjot singh

Refund not issued (Nnoww com) ^Open

I ordered a set of underwear from nnoww.com. They sent me an item, that wasn't advertised or which I supposedly ordered. They are refusing to accept my return since it doesn't fall in the return category. But they didn't deliver the right item,...

Jun 08, 2021 by Samuel Hector

Package not delivered and refund not processed (Nilkamal Furnitures) ^Open

I ordered Nilkamal Freedom with * Drawer(Pepsi Blue/Bright Red/Yellow) furniture (order# *****) on *th May **** but that was not delivered due to some local restrictions. Since it was not delivered, I was expecting a refund for that, irrespect...

Jun 07, 2021 by Nupur Neogy

Meesho account flagged (Meesho App) ^Open

Meeshoo has played my accounts without any proper notice and canceled my orders when I called their customer services they don't have any answer that why the account has blocked and only one answer technical issues we are not able to answer ...

Jun 07, 2021 by Srinivas k

Package Not Delivered (Wear.style) ^Open

I Ordered items after talking to them over the phone and they told me it would be delivered in * weeks but generally the package arrives by * weeks. Then they told me that the package was on a ship as they order full containers. When I reques...

Jun 05, 2021 by Devanshu Jasani

Cheating case by Dell not responding not refunding not replacing laptop (Dell India Private Limited) ^Open

I purchased a Dell Vostro **** laptop in Feb **** by making payment at the Dell Stores, Sadashivanagar, Bangalore, Karnataka, India. Since day one of the purchase I have been facing heating issues and automatic restart of the system. I also fa...

Jun 05, 2021 by Shraddha G S

Justdial subuscription (Justdial Ltd) ^Open

Sir, justdial account kolkata had sales forcefully plan to my newly firm The vastraa. Store just dial kolkata in jan **** end. . But due to pandamic our office were closed on lock down period. We are unable to work from home too bcse we ha...

Jun 04, 2021 by Nisha pandey ( Mahi)

Package not delivered and no response (Touch Lcd House ) ^Open

I have ordered * display combos for Samsung A**s and for Samsung A*+, my order ID - ****** dated **.**.****....till date there is no update on my order status and no response when I called them, messaged them thru whatsapp and sent mails....

Jun 03, 2021 by Rajendran D

Package not received (Uptownie) ^Open

I I have ordered a dress from uptownie.com on *th May, **** but till today they do not have any updates on the order status. ...

Jun 03, 2021 by Jalpa Chauhan

LinkedIn terminated my profile without intimation (LinkedIn) ^Open

I was an active user of LinkedIn. They terminated my account because of reasons best known to them. When I asked them the reason they said they can't reveal it. ...

Jun 03, 2021 by Siddharth dey

Damaged product delivered (Blue Star by Flipkart) ^Open

I ordered an AC from Flipkart on **th May, **** and got it by **th May. It was damaged and I requested for replacement. Till now they are not responding for pickup. It was under ** day replacement policy also but still they are not replacing it...

Jun 03, 2021 by Palash Jain

Defamation and falseful misrepresentation (Swiggy Bundl Technologies Pvt Ltd ) ^Open

Swiggy has been showing my restaurant as closed for more than a month now. Multiple attempts to reach their team and sort this out has not yielded any results. Am tired of talking or chatting with a new perosn every time. This has affected my...

Jun 03, 2021 by Rayaprolu Subrahmanyam Saraswati Sarma

Kitten with mites (http onlykittens in ) ^Open

We ordered a Persian kitten from onlykittens.in and got him delivered from Pune on May **, ****. The kitten came soiled and dirty. Onlykittens charged us INR ***** for the cat and INR ***** for the accessories. First day itself the kittens e...

Jun 02, 2021 by Swati Khanna

Package not delivered (Polyster Prints) ^Closed

I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....

Apr 09, 2019 by Aakash Kori

Missing product received (Flipkart) ^Closed

I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....

Apr 03, 2019 by Dinesh verma

Package is not delivered (polyesterprints.in) ^Closed

I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....

Mar 31, 2019 by Pronay adhikari

Open product received (Shopclues ) ^Closed

I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...

Mar 11, 2019 by Sanjay Kumar

Services promised were false (exportersindia.com) ^Closed

I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...

Mar 09, 2019 by Adan Hossain

Amount wrongly debited by the company (Flipkart Internet Private Limited) ^Closed

On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...

Feb 27, 2019 by RAJESH LAXMAN SHETTY

Service Not delivered (exportersindia.com) ^Closed

Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...

Dec 05, 2018 by Anup Saini

Fraud (Selfcare india pvt Ltd) ^Closed

One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...

Jul 01, 2018 by Ranjeeta Dwivedi

Falae statement about refund (Amazon) ^Closed

O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...

Jun 11, 2018 by rajiv

Package incomplete delivered (Lenskart) ^Closed

I Received my order of contact lens of *lens per box on ** may ****,but i actually ordered * lens per box that costs around ****rs but when i was complaint regarding this i said that i want refund but the lenskart said that we dont give refund...

May 25, 2018 by Prince Rajput

Lenskart frame damaged (Lenskart) ^Closed

I had bought a rimless Vincent chase frame[Golden tortoise Rectangle VC E*****- C*] from Lenskart Showroom located at Koramangala, ** Feet Road, Bangalore on ** March ****. The frame came free since I bought lens worth Rs ****/- (before discou...

Dec 20, 2017 by Abraham

Order not delivered (Lenskart) ^Closed

Order # & Date: *******, **-Jul-****, Total Quantity &Po Number: *, **********, Payment Method: cash I purchased * eyeglasses from Lenskart, Himayathnagar, Hyderabad, promised delivery date was * weeks, till today (**-**-****) I have not recei...

Sep 05, 2017 by Mohammed R Rizwan

Package not delivered its almost 5 days (Lenskart) ^Closed

Sir i have booked a * frame with lens from lenskart the concern person came to my house and took the payment through debit card,and then later when i checked the colour frame was different so i told him to change the colour and even he said yea...

Aug 31, 2017 by Suraj suri