Top consumer complaints in 2024 - Voxya Consumer Forum Online

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Pakage not delivered and not getting any refund or any updates (Kwabey ) ^Open

I made a payment of ₹*** to Kwabey via FamPay. The payment was deducted but the order failed. I received an email stating that the payment failed, but I have not received any refund even after * weeks. I have tried contacting the company v...

Apr 21, 2026 by Kunal Rana

Complaint Against Urban Company for Complete AC Damage and Mental Harassment by Urban Company (Urban Company) ^Open

, Seema Ram, am writing this complaint against Urban Company regarding extremely negligent, unprofessional, and damaging AC servicing. I had booked an AC service through Urban Company; however, despite multiple visits by approximately nine t...

Apr 20, 2026 by Seema

Urgent Complaint 520 Withdrawal Still Not Credited Order ID (Namaste tee patti) ^Open

Dear Voxya Support Team, I am a user of Namaste Teen Patti gaming app. I have successfully received my previous two withdrawals in my bank account. However, my third withdrawal request is stuck and the amount has not been credited till now. W...

Apr 20, 2026 by Abhijit Debbarma

Fraudulant item delivered (Giva jewellery) ^Open

I have ordered a gold product with * making charges, with diamond value at **** and rest full gold value. the item that I received was only **** in gold value and they are not returning the amount....

Apr 20, 2026 by Shashwat Sharma

Amount not deposited in game account refund (Teen Patti joy ) ^Open

Hello Team, I am raising a complaint regarding a failed deposit. My Game ID: ******** Amount: ₹*,***.** Date & Time: ** April ****, **:** PM I made a deposit of ₹*,***.** last night via UPI, and the payment was successfully completed f...

Apr 20, 2026 by Shivraj

Product not delivered (VleBazar ) ^Open

I ordered a Google Pixel XL smartphone through VleBazaar on *th Feb, ****. Order ID *******. However, the product was never delivered. Despite constant messages and emails, their support team did not respond or acknowledge the issue. I even...

Apr 20, 2026 by Rutu R Ladage

Refund not credited to original payment method forced wallet refund and no customer support response (Kwabey ) ^Open

I placed an order (Order ID: *******) on Kwabey on * April **** and made a payment of ₹*** via UPI (Transaction ID: ************). I later cancelled the order, but instead of refunding the amount to my original payment method, the company ...

Apr 20, 2026 by Kunal singla

Wrong model delivered with missing content (Vlebazaar.in) ^Open

I ordered refurbished printer Canon TS*** with cartridges included, on *th April **** through vlebaazar.in. Order number *******. Package got delivered on **th April ****, but a different model TS*** of lower price was inside. Also cartridges w...

Apr 19, 2026 by Shahzad Shaikh

Unauthorised payment (Story TV app) ^Open

Unauthorized ₹*** autopay deduction by Story TV after ₹* trial I paid only ₹* for the Story TV trial, but later ₹*** was auto-debited from my Paytm account without clear consent. I did not intend to subscribe to any recurring payment...

Apr 18, 2026 by Umar Farooque

Zara of gross negligence deficiency in service and unfair trade practices in relation to my recent (Zara) ^Open

= • **% • ChatGPT *am extremely frustrated and exhausted dealing with the way my return requests have been handled by Zara. For my first order, I received the wrong pair of heels. I raised a return request immediately, but it took aroun...

Apr 17, 2026 by Deepali singh

NonDelivery of Order (ZAYDN SNEAKERS PRIVATE LIMITED) ^Open

I placed a prepaid order on *th April ****, and as of **th April, it has not even been shipped. This level of delay is highly unprofessional and defeats the entire purpose of making a prepaid purchase. Holding a customer’s money witho...

Apr 17, 2026 by Vishal Bharti

No refund after cancellation request Order (The craze in) ^Open

I placed an order on thecraze.in on **st March **** for INR **** (Order ID: CRIN*****). Due to delayed delivery, I requested cancellation more than ** days ago. However, the company has neither cancelled my order nor issued any refund. They ...

Apr 17, 2026 by Nikhil Gujrathi

Damaged products received (Zepto ) ^Open

I received an order(Order #KRGOJARO*****) from Zepto in which: One ice cream package was visibly damaged from the outside Another was completely melted and unusable inside This is a straightforward quality failure. After repeated follow...

Apr 17, 2026 by Rishabh Singh

Package not even shipped (Sanfe india) ^Open

I have place order from Sanfe India on **th March, as per theri website they deliver products within ** hours but till date my products are not shipped. All the numbers mentioned on their website are not even available, all fake. When I raise c...

Apr 17, 2026 by Garima Gupta

Slaint earbuds not working within a week of purchase (Slaint) ^Open

Dear Sir/Madam, I am writing to formally lodge a consumer complaint regarding my purchase of Slaint Pro TWS Earbuds (Black). The product has stopped working within a very short period of use, despite normal handling and usage. As per the ...

Apr 17, 2026 by Patruni Chidananda Sastry

Wrong item delivered (Faze fashion ) ^Open

I have ordered * quantities of cotton linen shirts but I received a completely different item i.e * pieces of round neck T-shirts. I have mailed to them on the provided mail ID, but I'm getting no response from there. So I request you to retu...

Apr 17, 2026 by Sanjay Jain

Deposit failed money deducted (Pari bet) ^Open

Money got deducted no deposit...

Apr 16, 2026 by Lakshay handa

Refund not granted to original source (Kwabey ) ^Open

I had ordered * oversized tshirt from kwabey and cancelled it just after ** mins but refund is showing to be transfer in wallet but didnot get it there also but i need it in my source bank account ...

Apr 15, 2026 by Ankit kumar

Deposit not recieved (Parimatch) ^Open

The money has not yet been credited to my account and company support is also not providing any solution, so please transfer my money to my account as soon as possible so that I can place my bets....

Apr 15, 2026 by Nabhpreet yadav

Non refund of OTIPY wallet money (Otipy) ^Open

Sir I have account on Otipy. Arroun *** Rs. was there in my wallet. After Otipy has ceased its operations I have made several requests for refund of my money since June ****. But they have not refunded my money . Ticket no ***** dated **/**/**...

Apr 15, 2026 by Ramesh Kumar Sharma

Refunded amount not credited by snapmint order id 44985327 (Snapmint) ^Closed

had placed an order using Snapmint EMI (Order ID: ********, amount ...

Dec 14, 2025 by Janisar Akhtar

Refunded amount not received (Snapmint) ^Closed

had placed an order using Snapmint EMI (Order ID: ********, amount ...

Dec 13, 2025 by Janisar Akhtar

Return not picked by cred store (CRED Dreamplug Technologies Private Limited) ^Closed

I ordered Pulse Relief Foot from the Cred store on November **, ****, Order Id R*PVNOXYWLGO which was delivered to me on November **, ****. However, due to some issues, I requested a return from the Cred store on November **, the last date for ...

Dec 08, 2025 by Rajan Rawat

Order delivered to some random person (Zepto ) ^Closed

i ordered from zepto but the delivery partner gave it to some random guy on the road and now the zepto costumer care is refusing to help and when i told them to talk to there delivery partner then they are just saying that they won't be able to...

Dec 08, 2025 by vijay wadhwani

Received torn tshirt with no tag (SNITCH APPARELS PVT LTD ) ^Closed

I am extremely disappointed with your customer service. I am a new customer and received torn tshirt with out any tag on *st December. I tried returning the order on the same day and scheduled return request. My *st return request got cancelle...

Dec 06, 2025 by Yogesh Sharma

Order Unfulfilled (Da Milano Leathers Private Limited.) ^Closed

I placed a prepaid order with Da Milano on ** Nov **** for Rs ****. I have not received any updates from the merchant since the order was placed. When I checked the Delhivery tracking page, I saw that pickup was scheduled three times but the...

Dec 06, 2025 by Akanksha Gupta

Wrong product sent (Cherry Blush Co.) ^Closed

Ordered "Magic Hair Eraser Laser Removal tool" for *** INR but in the package received some Vintage T* Trimmer....

Dec 03, 2025 by A

I have an order for purchasing of action shoes by filipcart on 211125 i have received my order on 24 (Filipcart) ^Closed

I have an order for purchasing of action shoes from filipcart on **/**/**. I have received my consignment on **/**/** after that I have done an request for return my shoes due to size fit but tight.On **/**/** my return has picked up by Filipca...

Dec 03, 2025 by Jitendra Singh

Withdrawal amount not received (Dafabet ) ^Closed

The withdrawal from Dafabet has still not been credited. The status shows Successful, but the amount has not been received. I placed the withdrawal on **/**/**** at *:** PM IST, and it was marked as approved on **/**/**** at **:** AM IST. Wit...

Dec 02, 2025 by Kalyan Chakravarthi Manyam

Withdrawal successful but funds not credited to my Bank Account (Parimatch) ^Closed

I have made withdrawal of ***** but my amount still is not credited to my bank account . But it says succesful at Parimatch website. player Id : *********...

Dec 01, 2025 by Vihari Bodepudi

Namaste teen patti money withdrawal already dunned problem (Namaste Teen Patti ) ^Closed

Namaste teen patti money withdrawal already dunned problem.*st and *nd withdrawal is success but next withdrawal is permanent processing ans show already dunned. Total *,***₹ loss this application. ...

Nov 30, 2025 by pradeepkadiyam

3000 Teen Patti Master game recharge PhonePe (TEEN Patti master ) ^Closed

मैंने ** Nov **** को रात **:** बजे Teen Patti Master गेम ऐप में ₹**** का रिचार्ज किया था। पेमेंट PhonePe UPI से सफल दिखा रहा है ...

Nov 30, 2025 by ASHEESH KUMAR TIWARI

Amount not refunded till now (Raymond India) ^Closed

Dear sir/Madam, With regard to the above, I have purchased one item from myraymond.com e-commerce online with order No #****** on **.**.**** and cancelled that order on **.**.**** due to delivery is delayed. But till now, they have not is...

Nov 25, 2025 by Thilak Gowda

Package returned but it still shows not returned (Savannah Urbanic ) ^Closed

Saumya Sonkar...

Nov 25, 2025 by Saumya Sonkar

Defective Product Order ID Request for Replacement Refund (Flipkart) ^Closed

am writing to raise a serious concern regarding the product “House of Pataudi Genuine Leather Lace-Up Shoes for Men”, ordered on **th September and delivered on *nd October (Order ID: OD******************). Within just ** days of delive...

Nov 25, 2025 by ANOOP KUMAR

Deposit concern in dafasports (Dafabet dafa sports ) ^Closed

I deposited ***** and also **** INR into dafabet account but still it's showing as failure but I successfully uploaded the payment screenshots and also contacting them daily, but they are saying the same answer that funds not received by their ...

Nov 24, 2025 by Dheeraj

Defective product was delivered (Ajio) ^Closed

The boss T-Shirt I ordered was delivered to me on **th October **:**, upon checking it I found it to be in defective condition (had small holes in them) and immediately placed a return request on **th October **:**. This is within * hours of de...

Nov 23, 2025 by Priyanshi Agrawal

Defective product sent (techtonics in) ^Closed

I had ordered a SMPS from www.techtonics.in on **th November ****. The order was delivered on **th November. The product was defective on arrival and was of no use. I have written to the company and made several phone calls, however the have a ...

Nov 18, 2025 by Janesh Joshi

Package not received (moongoddes couture ) ^Closed

I ordered a dress through their website on February *rd ****, since after * months its not delivered, as per their commitment it should deliver within maximum of ** working days. They were cheating the customers after taking the amount and they...

Nov 18, 2025 by Tinu Dominic

Replacement or refund for washing machine motorola company (Motorola) ^Closed

I am writing to express my disappointment and seek urgent resolution regarding my washing machine issue, which has been pending for over * months despite repeated follow-ups. My first complaint was registered on July *, ****. After a mont...

Nov 18, 2025 by K. Apoorva