E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Parcel undelivered no refund of invoice or action taken since 8 days (Rapido) Open
I ordered a suit for myself on *th of this month which was delivered to me the next day, the business was on instagram and its mobile number is ********** name is Inaam. They delivered two suits to me instead the next day (as the business is in...
Jul 19, 2026 by ANADIL ATHAR
Did not get tracking id (Casefactory ) Open
I placed this order via Gpay and did not know this website was known for these scams . I messaged them on Insta, Email,WhatsApp and did not get any response from the team . My only request was the tracking id so ik where my package is . I feel ...
Jul 17, 2026 by Sandipta Dhar
Inaction by Krafton Support regarding hacked BGMI ID and unauthorized unlinking (Battlegrounds Mobile India BGMI ) Open
Dear Voxya Team and Krafton Legal Cell, My BGMI account has been hacked, and the unauthorized hacker has unlinked my secure social media login, completely shutting me out. Krafton India’s in-game customer support has been totally unrespons...
Jul 17, 2026 by MD shadab alam
Recieved wrong product (ZAYDN SNEAKERS PRIVATE LIMITED) Open
On June **, ****, I filed a formal return and exchange request for Order #****** on Zaydn Sneakers' official portal because the brand delivered a completely incorrect product (wrong style/color/size). Per Zaydn's official store policies, in...
Jul 16, 2026 by Samrat Das
Parimatch Blocked my Account after requesting a withdrawal (Parimatch india) Open
I am a frequent player in parimatch website since more than ** years. On **/**/**** after overcoming huge loss I won **/**/**** I just won ****** and after I requested a withdrawal. After some time got a pop up that withdrawal got declined and ...
Jul 16, 2026 by Subramanya Chandrachari
My amount in parimatch is write off (Parimatch) Open
I am writing to raise a complaint against Parimatch regarding unfair withholding of my funds and improper account handling. I had a balance ******.* INR in my Parimatch account and requested a withdrawal. After this, I was asked to complete ...
Jul 16, 2026 by Madhan M P
Package not delivered (Ditch the guilt) Open
It's been ** days since I ordered the chocolates via prepaid option and it hasn't even been moved yet. They have no contact information, they don't response on mails. ...
Jul 16, 2026 by Shivam Sharma
Item cancelled without my concern and refund is still not recieved (Flipkart) Open
Dear Voxya Team, I am filing this complaint against Flipkart regarding the wrongful cancellation of my AC order and the non-issuance of my refund. Here are the details of the issue: Order ID: OD****************** Incident ID: IN...
Jul 15, 2026 by Balram bagaria
False representation by Milkbasket (Milkbasket customer care number ) Open
I have be liaising with Milk Basket with regards to delay, orders not delivered & small cart charges. I had added my order for a month for * nos. */* lts milk to be delivered. All of a sudden I was being charged Rs.** additional for small bask...
Jul 14, 2026 by Rakesh Kesavan
Decathlon Cancelled Order and Refusing Bank Refund (Decathlon Sports India Pvt Ltd ) Open
On May **, ****, I checked the availability of a "Road Bike Triban RC***" on the Decathlon website. Relying strictly on their platform showing the item as "in stock," I purchased multiple Decathlon E-Vouchers to proceed with the transaction. I ...
Jul 13, 2026 by Vundavilli Philip Choudhury
Withdrawl amount not received from Parimatch (Parimatch) Open
Withdrawl amount not received from Parimatch since **th June. Today during live chat they say they will not return amount. Its cheating....
Jul 13, 2026 by Rajendra Koraga Shetty
Wrong and worn Tshirts Received (Fnz Deals) Open
I ordered * shirts from *** form fnz deals online and received two worn children size hoodies which is totally different form what I ordered.This is total scam ...
Jul 12, 2026 by Tushar Chandrakant Patil
Online wireless mangae the pesa online kar diye the fir saman receive nahi kia wapas kia pesa abhi (haritu trending private limited ko Paisa payment kiye hai ) Open
haritu trending private limited ko Paisa payment kiye the Saman wapas kar diye Paisa abhi Tak nahin mila hai hai upi number ************ AWB NUMBER **************...
Jul 11, 2026 by Kishun kumar Sah
Services terminated without intimation (BB Daily) Open
I had subscribed for milk delivery for more than * years now from BB daily. I had more than ****/- wallet balance in BB daily. On *st July, I didn't receive my delivery , after calling BBdaily they apologized and promised regular services, Agai...
Jul 11, 2026 by Seema Parikh
Wrong item delivered and denying refund (Purplle .com) Open
We have ordered * products from purplle app and * wrong products get delivered. The products which we ordered was *. Faces canada magnetic eyes kajal black *. L'Oreal paris shampoo *. L'Oreal paris conditioner. They have added one extra product...
Jul 11, 2026 by Sijo Fenn Abraham
Complaint Against Seller for Refusing Refund for Defective Product (Joker and witch ) Open
I purchased a couple watch set and received it on ** June ****. Within two days of delivery, I found that one of the watches was defective and not working. I immediately contacted customer support, who instructed me to raise a return request...
Jul 11, 2026 by Raja Bharathi Kalipillai
Fraud Brand (Shadessltd ) Open
i had ordered some products from instagram account - shadessltd . As they were not delivering my order and not responding to my messages as required , i searched online and got to know it is a fraud company on instagram. ...
Jul 09, 2026 by Divya Kedia
regarding delivery of used mobile sold as new by flipkart (Flipkart. com) Open
Device Details: Model: OPPO F** Pro *G (*GB + ***GB) Color: Marble White IMEI: *************** I purchased this device as a brand-new phone from Flipkart. However, when I checked the IMEI on the OPPO official website, it shows an activati...
Jul 09, 2026 by vishal attri
Unsatisfactory performance (Ilife India Ltd) Open
I purchased an ILIFE T**s robotic vacuum cleaner on *th Oct ****for Rs. ***** via Pepperfry under Invoice Number******* The product has a persistent, severe performance failure. Specifically, the machine continuously suffers from [mention exact...
Jul 08, 2026 by D S Ramprasad
WRONG DELIVERY Order NUMBER DELIVERED AND UNFAIR CASH COLLECTION VIDE INCIDICENT NUMBER AND (Flipkart Internet Private Limited Bengaluru Karnataka India ) Open
I writing my grievance to inform you that a separate order belonging to another customer associated with their flipkart account was unknowingly being delivered to me bearing the order number OD****************** and paid the cash amount sub...
Jul 08, 2026 by Gouri Kar
Mivi Accepted My Order Later Claimed Product Was Out of Stock and Failed to Dispatch Despite Assuran (Mivi nex 150) Closed
I placed an order for the Mivi Nex *** on the official Mivi website after paying the full purchase amount. The company accepted my order and confirmed it. However, instead of dispatching the product within the promised time, Mivi later informed...
Jul 11, 2026 by Sashankar Biswas
Product not dispatched even after 5 days of prepaid order (100kmph.com) Closed
I ordered a product after seeing an advertisement on Instagram page ***KMPH Official. I placed the order online and made the payment. After that, the merchant didn't give any shipping details and has delayed it multiple times and has not provid...
Jul 10, 2026 by Ashrith Biradar
Scammed by Instagram Shop (gplt in) Closed
I placed an order of a blue dress from this Instagram Shop called GPLT.IN on *nd July **** and prepaid the amount of ****.** rupees online through BHIM UPI at *:**PM with Transaction ID ************. But no order confirmation message or mail wa...
Jul 04, 2026 by HIMANI DAS
Package not delivered Refusal of Refund Credit (EVERDION HOLEKART ) Closed
I had placed an order for Loose Parachute Pants on **st June **** on Everdion- Order #****** and paid them in advance an amount of Rs. ****/- by UPI (Transaction ID - ************). They have not delivered the product and it has been ** days. A...
Jul 01, 2026 by Rohan Chavan
Muje refund nhi mila (Flipkart) Closed
[**/*, *:** pm] kasturarammali*: $?. >(B(@ (K?*: *M!* !@ OD****************** G $*$ *?+! * **M>(G @ .> ( *-KM$> G* *&*M- *M/>: ************) [**/*, *:** pm] kasturarammali*: .*K&/ / .*K&/>, .G*G *M!* !@ OD****************...
Jun 27, 2026 by kartik
Account got deactivated just because i logged in my 23 family s members account (BigBasket) Closed
Yesterday, I got some FreeCash from Bigbasket in my main account. So, curiously i tried to logged in my other family’s members Bigbasket account in my phone, after *-* login accounts, Bigbasket said your device is temporarily blocked from log...
Jun 27, 2026 by Honey Patel
Wrong product has been sent (HARITU tarding private limited) Closed
I have ordered from face book advertisement Bluecut rimless day and night progressive spectacles but I received very low quality reading glass only...
Jun 27, 2026 by Rahul kumar
Fraud (Easyphones) Closed
I had order a samsung z fold * **/***gb icy blue variant on their website on Tuesday night… they did not dispatch or contact back with the reason of delay of dispatch even after continuous communicating them… one of their representative mos...
Jun 26, 2026 by Arpita Maitra
Chair not delivered till the date (Wakefit Innovations Pvt Ltd) Closed
I am writing to express my concern regarding the continued delay in the delivery of my order, ORDER******fEnXRS. At the time of purchase, the promised delivery date was ** June ****. Subsequently, I was informed that the delivery had been resc...
Jun 26, 2026 by Mahima Singh
Package not delivered (Sirphire ) Closed
I ordered it on ** th June , no pickup initiated by them , I have not received my orders yet , I emailed them , texted them on WhatsApp, got no response and the customer support number is not reachable, i believe I have been scammed since it's ...
Jun 22, 2026 by Parul Jaiswal
Replacemnt issue (Tecsox) Closed
The charging case only shows a very dim red light while connected to power. The light turns off immediately when unplugged. The case does not hold charge, and the earbuds cannot power on. I have tested multiple cables and chargers. The product ...
Jun 21, 2026 by Davneet Kour
Refund Issue (Pepe Jeans London Online Official Website ) Closed
[ Order Number : PJI-********-**, Invoice Number : PEPEM********, Shipment Number - D*********** ]. I am going through a Worst Experience from Pepe Jeans Online Official Website Shopping, they are Fraudster making Fool to their Consumers. I ha...
Jun 20, 2026 by Parul Yadav
Duplicate Product Sent (Vle Bazaar Private Limited X52 Dlf Phase 2 Near Cyber City Gurgaon Haryana India SupportAvailable to Email address support vlebazaar in ) Closed
Ordered Firebolt Ear Buds And they delivered itel Brand Ear Bud Seems duplicate of Firebolt. No response over mails, Call Support Number Not working, No GST invoice sent for the product, No return/Refund request entertained by the company. Hop...
Jun 19, 2026 by Sandeep Jain
Non delivery of prepaid order order id 913833 and failure to provide refund (Knyamed) Closed
Complaint Against Knya Med Order ID ****** I am filing a complaint against Knya Med for non-delivery of my prepaid order despite repeated follow-ups. Order Details: Order ID: ****** Order Date: ** May **** Tracking ID (Blue Dart): ******...
Jun 19, 2026 by amit
Product not deleverd (Tecsox company ) Closed
**/**/**** order no DJ********** RS **** NOT DELEVERD...
Jun 18, 2026 by RAMESH SINGH
Channels were added without asking so that money could be deducted from the oneyear recharge balance (Tata Play Ltd) Closed
Tata play team activated extra channels on my account without my consent. Due to this, my annual plan's validity has dropped from ** January **** to ** December ****. Financial Loss: I have lost ** days of validity, which amounts to a loss ...
Jun 18, 2026 by Mohd Kaif
Package not delivered and money got deducted (Sirphire ) Closed
I had ordered a phone case from Sirphire on *th of June ****. I had prepaid the order amount Rs ***. Now, while checking today, it's showing that the order is cancelled by the seller. I want an immediate refund as this is a fraud and misuse of ...
Jun 16, 2026 by Soumyajit Bose
Return request not accepted (jaipurikurtistores. in) Closed
"I ordered a kurti set from jaipurikurtistores.in on June *nd, which I received on June *th. The quality of the fabric was extremely poor, and the price was ...
Jun 15, 2026 by Tanya kumari
Got faulty and different product (Vastrashops com) Closed
I, Niyanta Naik, had placed an order of chaniya choli on website vastrashops.com after being redirected from its Instagram page on **.**.****. Its order number is *****. I made a payment of Rs. ****.** via Paytm and UPI reference ID of payment ...
Jun 14, 2026 by Niyanta
I ordered laykra pants three pieces but I received only two pieces and also not comfortable this pro (Fruizis Fashion ) Closed
I ordered three laykra pants for men in fruizis fashion but I received only two pieces and also not comfortable this product....
Jun 13, 2026 by Navinchandra Pitambarbhai solanki
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip