File a Complaint against BigBasket
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BigBasket
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How to resolve BigBasket complaints online
If you want to complain about a problem that relates to BigBasket, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
Get refund, replacement or compensation from BigBasket by using Voxya now.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against BigBasket?
If you are not satisfied with BigBasket, file a complaint now:
1. Go to "File a Complaint" form
2. Choose BigBasket and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from BigBasket
But before filing a complaint, you should
a. Contact the customer support of BigBasket first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with BigBasket
Find the contact details of BigBasket to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
Let your voice be heard. Start social campaign against BigBasket to get their attention on your complaint
Business Network
Use Voxya to connect to the right person in BigBasket to resolve your issue quickly. Hundreds of companies are already registered at our platform and actively resolving customer issues.
Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
BigBasket - My order is not delivered to me Open
Sir, I had ordered some groceries from Bigbasket which were not delivered to me and when I complained, the customer care agent, store manager and delivery partner were threatening me to come to my house and were repeatedly asking for my persona...
May 03, 2026 by Vivek Singh
BigBasket - Bbwallet refund not credited Closed
Bigbasket has not refunded by wallet amount of ***.*, and I am suddenly not able to login on their portal...
Apr 08, 2026 by Sneha
BigBasket - Used product delivered Closed
I ordered a boat airdopes *** pro tws airpods. It got delivered late night and to my surprise when I opened the box it was sealed on the top. It looked brand new. Inside it was a different product and also a used product. Someone had open the b...
Dec 19, 2025 by Ratheesh S R
Multiple times delivered nearing expiry products and given refund to wallet .. all in a sudden deactivated accounts( mine and my parents) with partial refund and debited ****rupees from my bb account wallet...
Dec 18, 2025 by Usha
BigBasket - Bigbasket account blocke Closed
I have received spoiled product from bigbasket and i requested to return and replace / refund my money for that items.They refunded back my money and suspended my account....
May 11, 2025 by Madanmohan
BigBasket - Order cancelled without consent Closed
My order with id EXN-**********-******** was supposed to be delivered by ** pm on **nd april. But when I logged into app prior ** pm the order was cancelled and rescheduled for **th April that too without my consent. What kind of customer se...
Apr 22, 2024 by Minakshi Roy
BigBasket - Account Blocked For No Reason Closed
Yesterday I placed two orders with same items to use of my neu coins. I got a call from bigbasket stating that you have done a multiple orders, we don't allow such through personal account, for that you need to do it from business account. I've...
Nov 26, 2023 by Deepak
BigBasket - Order Cancelled and Account Blocked Open
I had been a customer of Bigbasket for * Years. I used to place order for grocery for one to two month for my home. Usually my invoice was around INR ***** and sometimes it exceeds INR ***** as well. On *th September **** I placed a order of ar...
Sep 18, 2023 by Sontosh Bebarta
BigBasket - Money deducted and not refund since 10 days Closed
hi my name is divya and i ordered online groceries from bigbasket and the money was deducted number of items was around ** and it was placed on **/**/**** ,the *st time payment failed and * nd time it was paid to the upi id bigbasket@paytm and ...
Aug 22, 2023 by divya rauniyar
BigBasket - Big Basket has deactivated my account Closed
Hi, My name is Rashmi Pagare, I've an account with BB n I'm a very frequent buyer. My ac is registered and my mobile number is verified. I just received a msg saying "Due to short collection we have debited your Bigbasket wallet. Kindl...
Jun 05, 2023 by Rashmi Pagare
BigBasket-Deactivated my account without prior alert or notification and not returning back around Rs **** which is still there in my Bigbasket wallet- I would consider this high level of fraudulant practice on BigBasket behalf, we only and a...
Mar 20, 2023 by Gaurav Gupta
BigBasket - Charged extra Closed
This is looting customers. If I order something *kg why should I pay more. At this competitive space everyone managing to give exact quantity. Why BB charging more for this? Its charging me Rs. *.* extra for Rs ** ( *% extra ) I hop...
Jan 10, 2023 by Papamal Dhanuka
BigBasket - Account deactivated Closed
My account has been deactivated in bigbasket.Whenever i get bad items then only i got refund.They are telling you have misused of policies ...
Jan 08, 2023 by Himanshu Bansal
BigBasket - Account Inactive for No Reason Closed
Big Basket has barred my account for no reason cancelled my paid order and my wallet has more than **** Rs in Balance. The account is in inactive state for no reason. After asking the customer care they told me you returned two items. But the p...
Apr 14, 2022 by Shrikant Dilip Nimbalkar
BigBasket - Debited money for their profit Open
I have been using Bigbasket when the lockdown is effective in Karnataka. As a customer i choose the product according to the price allotted/update on this app. When they are about to deliver the product they saying about order modification ...
Aug 02, 2021 by soibam millan singh
BigBasket - Contaminated oil Closed
I ordered two liters of sesame oil from bigbasket on **th may **** and **th may ****.. the oil is contaminated.. groundnut oil has been mixed.. ...
Jun 16, 2021 by Ashwini
BigBasket - Poisoned product received Open
There were two orders in that big order - One was the damaged bread half eaten by a rodent from below, and without the notice it we ate half of it. I just recovered from Covid do you think I need more things in my life to affect my body. And th...
May 22, 2021 by Arpit Ahuja
BigBasket - Bigbasket Refund account deactivated Open
I got this mail from bigbasket Ticket No:********** Dear Vivek, Greetings from Bigbasket. We certainly understand your concern. On checking our records, we noticed that your account is deactivated due to placing the orders for com...
Mar 26, 2021 by Vivek Hingorani
BigBasket - Prepaid Order reverted with false reasoning Open
My name is Bharat. I'm a resident of Visakhapatnam, Andhra Pradesh. I have met with an accident and was physically disabled for two years as my left leg is critically injured. I have also incured DVT an emergency medical condition during the l...
Feb 26, 2021 by Bharat Mathi
BigBasket - Bigbasket Amount Deducted twice But no refund Happened twice Closed
I have ordered items from BigBasket. I tried making the repayment through UPI. But it got failed. But the amount got deducted. So I have made the payment through another mode believing that they are going to refund the money. But they didn't. T...
Jul 25, 2020 by Prabhu A
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