E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refuse to take back and Incorrect Item Size and DamageTags (The bear House) Open
Order Number: TBH-****** Date of Delivery: ** may **** Item Ordered: Shirt - Size XL (Website Size Chart: **.*" Chest) Item Received: Shirt - Size Small (**" Chest) with Missing Collar Tags Timeline of Events: Sunday (Day of Deli...
Jun 02, 2026 by PRABHAT SINGH CHAUHAN
Package not delivered (NIRBANI clothing) Open
I placed an order with the online clothing brand "Nirbani" on March **, ****, and made a full prepayment of ₹*,*** via UPI (CCAvenue payment gateway). The brand's stated delivery timeline was initially **-** days, which was later extended to ...
Jun 02, 2026 by Afshan Ali
Amount withheld by company (Dafabet betting app) Open
I have submitted ***** inr on *th may **** on **:** pm but dafabet is releasing my fund either to bank account or dafabet account and even they’re not listening to me when I am contacting them now I am very disappointed and frustrated by this...
Jun 01, 2026 by Naved Alam
Nonfunctional AC Dead on Arrival Willful Corporate Negligence and Bribe Extortion Attempt by Service (Amazon India Godrej) Open
Product Details: Godrej Air Conditioner purchased via Amazon India. The complainant, Rohit, is the primary user and aggrieved beneficiary under Section *(*) of the Consumer Protection Act, ****. The Issue: Immediately upon installation, the ...
Jun 01, 2026 by Rohit Gorrela
Order is not delivering (khwabey ) Open
I have ordered the product from khwabey and my order is still stucked in packed only After ** -**dqys the package is at same step it is showing packed only and there is no option to cancel the order its a big scam please provide my refund ...
Jun 01, 2026 by Vishal puyed
Complaint Against Savana for Wrongful Retention of Refund Amount (Savana by Urbanic) Open
Complaint Against Savana for Wrongful Retention of Refund Amount I am filing this complaint against Savana regarding a refund amount of ₹**,*** that has been credited to a Savana Wallet instead of being refunded to my original payment meth...
Jun 01, 2026 by Ritika Sachan
Packaged not delivered its been 20 plus days (Sanfe india) Open
I have ordered the products from sanfe india and till now they haven't deliver this is my order Id ******* it's been ** plus days no response from the team and no update about the product even thier all contact numbers are not working and helpl...
May 31, 2026 by Ankesh Varma
Withdrawal problem (Dafabet betting app) Open
The withdrawal from Dafabet has still not been credited. The status shows Successful, but the amount has not been received. I placed the withdrawal on **/**/**** at **:**:** AM IST, and it was marked as approved on **/**/**** at **:**:** PM IS...
May 31, 2026 by Ranganayakulu
Lycra men track pants (Fruzis fashion lycra track pants ) Open
Ordered a product (Lycra Men's Track Pants) from Fruzis Fashion for ₹*** (COD). After receiving the product, I decided to return it, but there is no proper return option provided by the seller. I tried contacting them, but there has been no r...
May 31, 2026 by Sasikumaran
I bought the hp laptop Complaint against Jeeves Consumer Services Pvt Ltd for deficiency in (Jeeves complete laptop protection plan) Open
I am purchased HP laptop through Flipkart on **.**.****. Along with the laptop, I purchased a *-year protection plan from Jeeves Consumer Services Pvt. Ltd. As per the protection plan terms, if the laptop is found to be beyond economical repa...
May 31, 2026 by Gokulnath K
Fraudulent business practices (Fancy Pastels ) Open
Dear Sir/Madam, I had purchased clothes from Fancy Pastels (Avrat fashion private limited) more than a year back. They have not shipped my order neither returned my money. Upon further research, through Instagram comments, Google reviews...
May 31, 2026 by Aarthy S
Delay in Furniture Delivery and Lack of Communication (Insaraf Furniture) Open
I placed an order for two beds on ** April **** through Insaraf Furniture. The total invoice value of the order is ₹**,***. At the time of booking, the expected delivery date displayed for the order was ** May ****. On ** May ****, I recei...
May 30, 2026 by Deeptak Chatterjee
Severe Cybersecurity Breach Service Deficiency and Account Lockout Loop on Instagram ( Instagram ) Open
I am Anbu Ragul Kanth, a PAID 'Meta Verified' subscriber from India. My Instagram account (@dio_ragul__) was cyber-attacked and severely hacked on May *, ****. The hacker completely unlinked my original secure connections from the backend Meta ...
May 30, 2026 by anbu ragul kanth
Handwritten job fraud (Vishv book publishers ) Open
Through telegram person named krishna Pratap posing as hiring manager of work from home handwritten job ask me to select a plan among * I choose first one in which the registration fees is ***rs I paid then ask me to pay more ****rs as courier ...
May 30, 2026 by anju
Package is stuck since no update of status (Campus activewear limited ) Open
I have ordered a pair of walking shoes from your website. Order Name: ****** Order ID: ************* Tracking ID: ************* For the past three days, the tracking status has remained unchanged: Activity: In Transit – Vehicle D...
May 30, 2026 by Sahithi
Assistance Required for Investigation of Hacked BGMI Account And Link My Account To a New One (Krafton BGMI) Open
I am a registered user of the mobile game Battlegrounds Mobile India (BGMI), developed and operated by Krafton India Pvt. Ltd. My in-game account (Character ID: **********, In-Game Name: RudeGuNdaYT was recently compromised/hacked by an unautho...
May 29, 2026 by Himanshu
Package not delivered (Devicedocks Com) Open
Package not delivered, i paid for this online on ** may ****.After that,neither was there any response from their side,not was there any refund and products. ...
May 29, 2026 by ritik yogi
Misleading Promotional Offer (Zepto ) Open
Zepto advertised an offer stating that customers who placed an order worth ₹*** or more would receive a ₹**** coupon. I carefully reviewed the terms and conditions and placed an order worth ₹*** specifically to qualify for this offer. I f...
May 29, 2026 by Saurabh
Refund not receive Fraud and Cheating by Online Legal India FastInfo Legal Services Pvt Ltd Collecte (Online Legal India by FASTINFO LEGAL SERVICES PRIVATE LIMITED) Open
I, Shaun Sunil, was approached by Online Legal India (FastInfo Legal Services Pvt. Ltd.) for Private Limited Company Registration. Their representatives called me repeatedly and aggressively to collect payment. I paid ₹**** + GST (Total ₹**...
May 28, 2026 by Shaun Sunil
Deposit amount still pending from past 4 months (Dafabet ) Open
regarding an unresolved deposit of INR **,***.** made to my dafasports account (Username: jayeshgowdakn**) on **-**-**** at **:** PM. It has been nearly four months since this transaction was successfully completed. I have provided undisputabl...
May 28, 2026 by jayeshgowda kn
I ordered to sarees from street silk website and received to entirely different much words quality s (Street silk saree) Closed
I recently ordered two sarees from website, but the items delivered are completely different from the sarees I had originally selected and purchased. I made them with proper proof and photos of those sarees but received no reply. Also they hav...
May 08, 2026 by Vishnu
Refund Not Received for Over a Month (Campus activewear limited ) Closed
I ordered BINGO-***VS White Men's Shoes from Campus Shoes and returned the product because the size was too small. The return was accepted by the company, but even after more than one month, my refund has still not been credited. The company...
May 07, 2026 by Neeraj Gupta
Urbano Fashion Fake Delivery Attempt NonDelivery Refusal to Cancel Order (Urbano Fashion) Closed
I ordered a set of jeans from Urbano Fashion (Order ID: U******) for office use on **th April ****, with an expected delivery date of **th April ****. On **th April, the package reached Bangalore, but I received a false update stating “del...
May 06, 2026 by Abdul Latheef P H
Reliance Digital neither installing nor refunding the AC pruchased from their online store (Reliance Digital) Closed
Extremely Disappointing Service from Reliance Digital – AC Not Installed Even After One Week I purchased an air conditioner from Reliance Digital’s online store, which was delivered on **‑**‑****. At the time of purchase, I was clearly...
May 03, 2026 by Raghuram Ganjikunta
Refund not credited (Zepto 10 minute deliver) Closed
Hi Voxya , I have done payment of *,*** /- for zepto on ** /**/**** .. The order was cancelled and till now i didn't get my refund ..from starting of one week if I call to customer care ..we didn't receive any amount they are saying .After * we...
May 02, 2026 by Saginam Yaswanth sai
Package not delivered (Symphony air cooler) Closed
Ordered placed through company's website on April **. Website was promising ** hour delivery As of May *, order not delivered. Tracking link sent by company says delivered on **th. Company is not responding to emails or whatsapp messages. Th...
May 01, 2026 by Sripriya Desikan
Bait and Switch (Streetsole Botiques) Closed
I purchased a pair of shoes from an Instagram-based seller @streetsole.boutiques after being shown a specific product and being assured that the same item would be delivered. The transaction was completed via WhatsApp communication and payment ...
Apr 25, 2026 by Sushanth
Return of product (THE INDUS VALLEY COMPANY) Closed
I call customer service of Indus valley from **days the procedure is going no pickup is done only saying we will upadate you soon .. i have to go for job my salary is cut from a week......
Apr 24, 2026 by Farhan
Double payment on swiggy instamart (Swiggy) Closed
Complaint Summary I placed an order on Swiggy Instamart on April *, ****, under Order ID: ***************,from Nagpur to Pune address, during which I was charged twice for the same transaction due to a payment issue. one at time of booking ord...
Apr 22, 2026 by shreyash shende
Order cancelled but not refunded (Sangeetha Gadgets Private Limited ) Closed
Order number: ******* Order date: **/**/**** Product ordered: Oppo F** S Pro *gb *** gb Store assigned: Sangeetha Mobiles Pvt Ltd **/* G flr,, lvcmplx,opp hdfc bank, koramangala, Bengaluru, Karnataka - ****** I had placed order yesterday ...
Apr 22, 2026 by Veerappa K
Product is in processed for week no response and unreachable phone number and mail IDs (Kwabey ) Closed
I am writing to formally lodge a complaint regarding Order #*******, placed on April **, ****, for the amount of ₹***.**. It has been over a week since the order was "Processed," and despite your website's policy, I have received no tracking ...
Apr 21, 2026 by PRASUN Chakraborty
Payout not creadited (Meesho) Closed
I have earned money from meesho creator club and they are not clearing my payout!! multiple call made...
Apr 21, 2026 by Kirtika
Service not provided (sellbrite digital llp crossbeats) Closed
I am a graphic designer in a reputed MNC company and I am started using Crossbeats company product (Smart projector) after buying one impressed with your social media advertisement. But I am pretty disappointed with my decision to buy the prod...
Apr 20, 2026 by MURUGANANDHAM M
I phone 14 plus back case cover (Buagrio) Closed
Main ek iphone ** plus ka back case cover Kharida bugario ki online website par jis ka order ID hain ***** mne last company mein ** apr **** kiya or pucha usne bola appka order kl received ho jayega lekin abhi tak received nhi hua phone kr raha...
Apr 20, 2026 by Rajat pachahara
Wrong item delivered not taken back for refund (Meesho) Closed
ALL ISSUES EASY RETURN Policy is BIG FRAUD.Wrong products r rejected * pickups in name of product mismatch/quality issues.How a wrong product match the original ordered?Zero Customer Support.Full support to Fraud Sellers.Dumb Agents. Order ***...
Apr 19, 2026 by Kashyap Ruparel
Bad quality product (Max Fashion ) Closed
I bought a dress from Max fashion, I wore it once and the quality is so bad that the threads started to break apart in many places. The material used in making the dress is so poor that it did not last even one day of usage. I reached out to c...
Apr 19, 2026 by Shradha Bhat
Order placed But no further information (The Case Factory India) Closed
My order is S****** from The Case Factory India which i ordered on **th April **** but no further processing have been done no messages came like order placed or shipped or anything and i already mailed them there contact number is invalid and ...
Apr 19, 2026 by Anu Raj
1449 (https://shoppingvelleys.com/) Closed
Sir me palak sahu mene fire-boltt clikk smart watch *g kia tha lekin isme koi aur company ki watch delivered hui hai mene call ki to received nahi kar rahe hai website ka name https://shoppingvelleys.com/...
Apr 17, 2026 by Palak sahu
Sir me palak sahu mene fire boltt clikk smart watch 4g kia tha lekin isme koi aur company ki watch (https://shoppingvelleys.com/) Closed
Sir me palak sahu mene fire-boltt clikk smart watch *g kia tha lekin isme koi aur company ki watch delivered hui hai mene call ki to received nahi kar rahe hai website ka name https://shoppingvelleys.com/...
Apr 17, 2026 by Palak sahu
Package not delivered (Culture Circle The home of culture) Closed
My package was originally scheduled for delivery on April *rd. Not only did the delivery date pass without the item arriving, but I was subsequently contacted and informed that there was a failure to source the product. At that time, I was aske...
Apr 16, 2026 by Gaurav patil
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip