E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product not found (Vlebazaar.in) Open
I purchased a mobile phone from the vlebazaar.in on March *-*-**** and I paid online for **** rs . however the company has not yet delivered the product, even though it has been two months since I made the payment order id - ******* mobile- ***...
May 09, 2026 by pramod kumar
Payout pending since last two years (The mainstreet Marketplace ) Open
I am writing to formally lodge a complaint regarding the gross deficiency in service and non-payment of consignment proceeds related to two pairs of sneakers consigned with your Mumbai store. Despite repeated follow-ups and confirmed sales, you...
May 08, 2026 by E V C Reddy
Refund not received for Order Not delivered for 25 days (Part on wheels) Open
I am filing this complaint against Part On Wheels (Fix Spinner Innovations Private Limited) regarding my order which has not been delivered for ** days. Order Details: Order Number: [******] Date of Order: [**/**/****] Amount...
May 08, 2026 by PIRITHIVIRAJAN S
Received wrong product (FAZEFASHION SHOP) Open
I have ordered * linen shirts from the website fazefashion on ** april.I did not get the confirmation from email.i have received a wrong product on * may.the i tried to contact the company's customer care and they are not responding.I want to r...
May 07, 2026 by S REDDY BASHA
Package not delivered (Aachho Brand Jaipur) Open
I am extremely disappointed with the service from Aachho. I placed my order on **th March and it still has not been delivered. Despite multiple chats, emails, and calls, I am getting no proper update from your team. Every time I try calling cu...
May 07, 2026 by Karuna dhaka
Refund not received (Culture Circle The home of culture) Open
Placed two orders with culture circle, took delivery of one of the orders - upon opening the package the product was a fake, and refused to take delivery of the second order. I reached out to the customer care and provided all the evidence that...
May 07, 2026 by Palkin Chadha
Deposited amount not reflected (Parimatch) Open
I have deposited rupees **** and **** on different days to parimatch account and my payment is successful but the debited amount was not credited into the parimatch account....
May 06, 2026 by PooRNesha
Return request (Minimalist sunscreen from Nykaa) Open
On **th I ordered Minimalist sunscreen and on *st May I raised a return request and had shown that wait for **hrs.upto * days I waited directly they have been rejected my return request.I didn't open the product without opening the product i ra...
May 05, 2026 by Sameera Karumanchi
Sekyo watch replaced by Boat watch Fraud (SEKYO INNOVATIONS PRIVATE LIMITED) Open
Order #****. I placed the order on **th April for the product Neo Fit (Ai Learning + Health Sensor) × * Silver at the value of **** rs. On **th April they delivered the product. When I opened the box. The watch I had ordered was not there. In...
May 05, 2026 by RAINA SINGHWI
Non Delivery and Non Refund (Dawntown fashion private limited ) Open
I am writing to file a complaint against DAWNTOWN FASHION PVT LTD(https://dawntown.co.in/) for failure to deliver a product that I ordered online and for not initiating a refund despite repeated requests. On **st March **** , I placed an order ...
May 04, 2026 by SANTANU GOGOI
Package not delivered (Croma A Tata Product ) Open
Dear Sir Croma not delivered my order on place he is every time extend my delivery date...
May 04, 2026 by dinbandhu Pandey
Flipkart refund delay for returned item Order ID (Flipkart) Open
Respected Sir/Madam, I am filing this formal complaint against Flipkart Internet Pvt Ltd regarding the purchase and service of a Marq AC (Ordered on **th March, Delivered on **th March). Detailed Issues: Fraudulent Installation: On *nd...
May 03, 2026 by Vikas Kumar
Installation not provided (Flipkart) Open
Ordered motorola AC on **th of April, got delivered on **th of April but installation has not been done yet. Customer service executive is just extending the date. ...
May 03, 2026 by Vipul Baibhav
CURD ITEM FULLY DAMAGED AND GETTING SMELL (Zepto ) Open
I would like to raise a serious complaint regarding the quality and safety of the food items being delivered. This is not just about money—it is about the health and safety of my family. The products being delivered have a foul smell and app...
May 02, 2026 by DASARI SANDEEP
Received different phone in the place of oneplus 15 (Amazon) Open
I placed an order on Amazon (Order ID: ***-*******-*******) for a OnePlus ** smartphone. The product was delivered to me, but upon opening the package, I found that instead of the ordered OnePlus **, I received a different and damaged Samsung ...
May 02, 2026 by Ankit yadav
FAKE PRODUCT (Deal clear) Open
I ordered a TP-Link CCTV Camera from DealClear.com (Order ID: ******) on *nd April **** and paid Rs. *,***/- online. On *th April ****, I received the delivery. However, upon opening the package, I found that a completely wrong product was del...
May 02, 2026 by BHARGAVA
No Delivery of Prepaid Order After Payment Request Immediate Resolution (Sanfe Redroom Technology Pvt Ltd ) Open
I placed a prepaid order #******* on Sanfe.in on ** April ****. I have made full payment, but the order has not been delivered till today. There is no shipping update, no tracking details, and no communication from the company. I had earlier s...
May 02, 2026 by Jagjeet Singh
Unsolicited Order Messages from KFC (KFC) Open
I’m daily receiving sms for orders placed in KFC. I never placed the order and I don’t think it’s another person/customer placing the order since there are like **-** sms coming in daily in a matter of *-* hours. This is very irritating a...
May 01, 2026 by Keerthi Rahul
Package Not Delivered (Croma A Tata Product ) Open
I am filing this complaint against Croma (Infiniti Retail Ltd) for Order No [TC************]. The product was promised to be delivered by **th April ****, *:** PM. As of *st May, the product has not been delivered, and the company has failed to...
May 01, 2026 by Aditya Dalmia
Item not delivered (Itradeit) Open
I have placed an order for oneplus ** through itradeit website on **.**.****.But even after * days the status is only showing ready for dispatch and I can to know through social media that this happened to a lot of people and the company custom...
May 01, 2026 by S. Parameswarachari
Faulty product received (Haritu Trading Private Limited) Closed
**.store.co.in website MARKETED BY NAMOSHIVAI APPARELS PRIVATE LIMITED Nangli Sakrawati Najafgarh, New Delhi, West Delhi, Delhi, ****** GST No: **AADCN****K*Z* SOLD BY, FULFILLED & SHIPPED BY: HARITU TRADING PRIVATE LIMITED Khasra No ...
Feb 13, 2026 by Manikkavel
Deficiency of services worth of INR (DAFABET ASIA) Closed
I am a long-standing consumer and a Gold VIP (Level **) member of the platform Dafabet (krish****), with a verified relationship spanning over * years. I am filing this formal complaint regarding a systematic failure by the platform to credit m...
Feb 10, 2026 by Murakonda Ramakrishna
Order Money returned not in orginal payment method (vlebazaar) Closed
This is Rajesh Gandhi. A NRI from USA I bought steam iron from Vlevazaar of make Black & Decker ****w steam iron.cost ₹.****.** Received on Jan **,****. . They receive ****.** after discount. Then shipped me cheap quality Usha ****w iron wh...
Feb 10, 2026 by Rajesh Gandhi
Deposit issue (Parimach India ) Closed
An amount of ₹**,*** was debited from my account via Google Pay towards an online merchant (Parimatch). However, the merchant has clearly confirmed through their customer support that they have not received the payment due to a technical/syst...
Feb 08, 2026 by pravin
Cancelled Order Refund Not Received (Woodlandworldwide) Closed
Due to very late delivery, I had to cancel one of the items in my order, and therefore, the following order is OR-******* and has to be refunded back to my source account as soon as possible....
Feb 08, 2026 by MAGESH RAMAMURTHY
Refund not received deposit not received (BINOMO TRADING PLATFORM) Closed
I made deposit of₹*****.** at ** jan **** but the deposit is not credit in my trading account and here is the transaction I'd Transaction ID *eac*********d*eb*****aef*****b* | Personal ID ********* | Date */**/**** | Deposit + ** *** INR | a...
Feb 07, 2026 by Ayush sarkar
Funds not received (Stake Online Betting Casino) Closed
I made a deposit of **** on **th of Jan. It did not arrive in my gaming account or bank account. The amount was debited. I raised an enquiry after ** hours which is their deposit wait time. Since than its been a week and have no update. Denied ...
Feb 07, 2026 by Raju Basauraj Patil
Refund not credited (vlebazaar) Closed
Ordered Samsung T* *TB on ** Dec ****. Not shipped. Refund given to wallet, not original account. Vlebazaar Order #*******...
Feb 07, 2026 by Jomy John
Unauthorised autopay (Story tv) Closed
Subject: Complaint for Unauthorized AutoPay Deductions of ...
Feb 06, 2026 by BATTINI SURYANARAYANA
0 8 g 09 9h (Flipkart) Closed
Flipkart &M*>*> +* G (>. ** !A*M*@G *>.>( &?/> *H *.G .H (?*G&( *(> >*$> *B ? .G*G *.*M/> > *.>'>( *(G > *M *G ...
Feb 05, 2026 by MONU Tiwari
In gpay physical gold coin not delivered (G Pay) Closed
I have ordered **gms physical gold coin from gold locker. Gpay took charges but not even tracking I'd generated....
Feb 05, 2026 by Geethanjali
I didn t get my withdrawal money (Namaste Teen Paati ) Closed
I withdraw my money but i didn't receive in my account. It shows that already dunned....
Feb 03, 2026 by Shraddha
Wrong product received (Cardigankart ) Closed
I have ordered pashmina kurta set from there facebook page but i received a wrong product and there site is not working now ...
Feb 03, 2026 by Muskan Verma
Fraud online shopping site (Urban jungly) Closed
I have purchased an Oxford Combo shirt and Trouser and after * weeks I have received only the shirt and that was not as per my choice. When, I try to cancel it does not allow me and also when i search in Google this site shows fraud. Can you ...
Feb 02, 2026 by Gaurav Murudkar
Defective playstation 5 (Unboxify in) Closed
Defective playstation * recived Not working Warranty card is different product is different No response from seller...
Feb 02, 2026 by Agatsya Jain
No update on order (Unboxify in) Closed
I have ordered a product from unboxify on ** jan ****. Order number is KL********UN. I haven't got any updates on my order, there so called customer advocate said it will shipp in *-* days but after seeing so many negative reviews, I thought i...
Feb 02, 2026 by ashutosh rai
Faulty incorrect item delivered (H&M Western (INDIA) Private Limited) Closed
I received a product of H&M on **/**/****, Order number#*********** which was an incorrect faulty item. I ordered a bomber jacket & delivered with H&M hoodie instead, then it was informed to the customer support team to register and initiate a ...
Jan 31, 2026 by Mr. Khondpan
Reliance Digital Refusing Refund for Defective Apple AirPods Despite Valid DOA Mental Harassment Def (Reliance digital ecommerce) Closed
I am filing this complaint against Reliance Digital for selling a defective product and deliberately denying a legitimate refund, despite providing all required and officially validated documents. Product & Order Details: Product: Apple A...
Jan 27, 2026 by Siddharth Dwivedi
Return and refund not done as per policy and cancelation at the time of pickup (Myntra) Closed
Company Name: Myntra Designs Pvt. Ltd. Product Ordered: Lehenga Brand: Chabbra *** Pvt. Ltd. Order Date: * January **** Delivery Date: ** January **** Order Value: ...
Jan 27, 2026 by Alisha khan
Defective Item Delivered (Deodap) Closed
Very pathetic experience. Due to one of the defective item in the order, could not give it for return gifts. Had to replace the whole gift items. Now it is of no use to me. They are not returning the order even though the policy says to report ...
Jan 26, 2026 by R Varshney
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip